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Reviews of Hilton Tanger City Center Hotel & Residences

5 out of 5
Hilton Tanger City Center Hotel & Residences
Tanger City Center, Place du Maghreb Arabe, Tangier

Reviews

8.8

Excellent

Rating 10 - Excellent. 185 out of 290 reviews" "
Rating 8 - Good. 68 out of 290 reviews" "
Rating 6 - Okay. 17 out of 290 reviews" "
Rating 4 - Poor. 4 out of 290 reviews" "
Rating 2 - Terrible. 16 out of 290 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Faurys

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Mehdi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst experience I have ever had in a hotel, they had to change our room twice .the staff took forever to respond to our inconvenient stay . Over priced for the quality of the rooms and service . Horrible experience
Stayed 1 night in May 2024

8/10 Good

Anas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great location and great room and staff. Had a gas sewer smell for. While for one day but it slowly went away
Stayed 3 nights in Dec 2023

8/10 Good

jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

HEENA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay, super clean, very comfortable and a fabulous brunch spread for a very nominal price! So glad we picked this hotel!!!! The views from the 15th floor are exceptional!
Stayed 1 night in Dec 2023

8/10 Good

Hassan

Stayed 3 nights in Dec 2023

2/10 Terrible

Mohammef

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel horrible
Stayed 1 night in Nov 2023

8/10 Good

Janik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the hotel. Rooms were very clean, staff very friendly. Would definitely stay again
Stayed 2 nights in Oct 2023

2/10 Terrible

Lynn

Travelled with group
Disliked: Amenities, property conditions & facilities
Property was saturated with horrible perfume smell, possibly masking fumigation. Elevators not working in the morning.
Stayed 1 night in Oct 2023

10/10 Excellent

Maya, dubai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a good location, opposite the main train station, a mall connected to it, easy walk and transportation to main attractions. Staff are helpful and very nice, rooms clean and spacious. Breakfast is good.
Stayed 2 nights in Sep 2023

10/10 Excellent

Najat

Stayed 3 nights in Aug 2023

10/10 Excellent

Nour, Orleans

Stayed 2 nights in Aug 2023

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Emineh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with extremely nice and friendly staff. The hotel is in the city center so it is noisy. The staff were all very friendly and helpful starting from the door bell to the restaurant waiters. When we checked out and got to the airport, we realized that we left our passports in the room. Called the hotel and they were super efficient in finding the passports and helping us get them to not miss our flight.
Stayed 3 nights in Aug 2023

10/10 Excellent

Isam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel I recommend it
Stayed 1 night in Jun 2023

8/10 Good

Samir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is Great. The employees are great. The breakfast is AMAZING. The power plugs in our bathroom did not work. There was a funny smell coming from the shower , we covered the drain with a towel to stop it.
Stayed 2 nights in Jun 2023

10/10 Excellent

Saad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very receptive staff. Great breakfast, fantastic view. We loved it really!
Stayed 3 nights in Jun 2023

10/10 Excellent

Huda

Stayed 2 nights in Jun 2023

10/10 Excellent

Mustaphahoussni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hind was excellent
Check in was easier and fast.
Stayed 2 nights in Jun 2023

10/10 Excellent

Nevin

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice hotel great staff beds were too firm area around hotel is a bit rough a lot of beggars at night didn’t feel safe walking around
Stayed 3 nights in May 2023

10/10 Excellent

Sherifat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Hilton hotel is in a great location, opposite the train terminal, next door to the mall, close to great restaurants, near the beach. The hotel is clean, great service and amenities. Staff are very helpful and pleasant. Hotel restaurants offer lovely meals. I definitely will stay here again.
Stayed 1 night in May 2023

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
Only smoking room available on the 5th floor. Restaurant service very slow and inefficient. They woke me up at 23:00, to sign a restaurant check while they have my credit card on file!!!!
Stayed 1 night in May 2023
Response from Raouf BENCHEDLI on 8 May 2023
dear david,We greatly appreciate the time you spent to review your recent experience at Hilton Tanger City Center Hotel & Residences we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective Team Members and Management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.Thank you for making us your choice hotel, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in the future.Sincerely,

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanging out in Tangiers
The hotel was amazing. We had booked a suite and were upgraded to the top tier suite. The size was huge. The cleanliness, ammenities, and layout were perfect. The maintenance was exceptional. We had free access to the concierge lounge that came with the room; they served free food, nice variety of snacks and deserrts. The also served free drinks, beer, wine, and liquor.
Stayed 1 night in Apr 2023
Response from abdelkader on 1 May 2023
dear Tim,Thank you for choosing the Hilton Garden Inn Tanger City Center and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Tangier.Kind Regards,Raouf BENCHEDLICluster General ManagerHilton Tanger City Center & Hilton Garden INN Tanger City Center

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2023
Response from Raouf BENCHEDLI on 25 Apr 2023
Dear Mohamed,Thank you for choosing the Hilton Garden Inn Tanger City Center and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Tangier.Kind Regards,Raouf BENCHEDLICluster General ManagerHilton Tanger City Center & Hilton Garden INN Tanger City Center

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Raouf BENCHEDLI on 1 May 2023
Thank you for choosing the Hilton Garden Inn Tanger City Center and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Tangier.Kind Regards,Raouf BENCHEDLICluster General ManagerHilton Tanger City Center & Hilton Garden INN Tanger City Center

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is fantastic. Ask for a room with a view of the Tangier train station. Clean and well appointed rooms. Just make sure you don’t get a room with construction noise
Stayed 2 nights in Feb 2023
Response from Raouf BENCHEDLI on 1 May 2023
Thank you for choosing the Hilton Garden Inn Tanger City Center and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Tangier.Kind Regards,Raouf BENCHEDLICluster General ManagerHilton Tanger City Center & Hilton Garden INN Tanger City Center

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location if you’re travelling by train.
Stayed 3 nights in Feb 2023
Response from Raouf BENCHEDLI on 1 May 2023
Thank you for choosing the Hilton Garden Inn Tanger City Center and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Tangier.Kind Regards,Raouf BENCHEDLICluster General ManagerHilton Tanger City Center & Hilton Garden INN Tanger City Center

8/10 Good

Beverly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2023
Response from Raouf BENCHEDLI on 1 May 2023
Thank you for choosing the Hilton Garden Inn Tanger City Center and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Tangier.Kind Regards,Raouf BENCHEDLICluster General ManagerHilton Tanger City Center & Hilton Garden INN Tanger City Center

10/10 Excellent

Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel front desk clerks were very warm and helpful. It is a great location close to train station and ocean front activities.
Response from Raouf BENCHEDLI on 1 May 2023
Thank you for choosing the Hilton Garden Inn Tanger City Center and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Tangier.Kind Regards,Raouf BENCHEDLICluster General ManagerHilton Tanger City Center & Hilton Garden INN Tanger City Center

10/10 Excellent

MIREYA, BELLEVILLE

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a very beautiful building , We love it every moment in and out in the neighborhood. Great attention , always ready for our requests . We Weill go back there , Definitively
Response from Raouf BENCHEDLI on 1 May 2023
Thank you for choosing the Hilton Garden Inn Tanger City Center and for taking the time to offer your feedback.We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Tangier.Kind Regards,Raouf BENCHEDLICluster General ManagerHilton Tanger City Center & Hilton Garden INN Tanger City Center

10/10 Excellent

Yasser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful place
Stayed 1 night in Nov 2022

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very
We were happily surprised Overall satisfied
Stayed 2 nights in Nov 2022

10/10 Excellent

Robert Pall

Stayed 2 nights in Nov 2022

2/10 Terrible

charaf

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Lena

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top service, amazing food, excellent place to stay.
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Sophia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whoever is managing this Hotel deserves a bonus. The entire staff is beyond excellent from the front desk to housekeeping (thank you Meryem!) to the restaurant staff (thank you Ilham and Noirdine!) everyone is very professional and there to make your stay comfortable and wonderful! The food is excellent and the drinks are Delicious. Highly recommend this hotel for anyone staying in Tangier.
Stayed 5 nights in Jul 2022

6/10 Okay

Ibrahim

Stayed 1 night in Aug 2022

10/10 Excellent

Shehab

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, service and quality
Stayed 2 nights in Jul 2022

8/10 Good

RADOUANE MNIE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a special thank to Mr Fouad the lifeguard for his patience with the kids and his excellent service. One negative point is tegarding the staircase which not accessible once we are locked in and this is a lige matter. Please take into consideration more signs for guests to NOT TAKE THE STAIRS for security purposes. Thank you
Stayed 4 nights in Jun 2022

8/10 Good

Nawal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff doing their best We opt 4 non smoking room but they gave us connecting room we had the smell of cigarette coming into our room must probably from the connecting room guests The area from the elevator to our room has strange non pleasant smell The location of the hotel is convenient to the guests the mall & train station are at your door steps
Stayed 2 nights in Jun 2022

10/10 Excellent

Manuel, Norwalk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for travelers by train because the train station is 300 meters in front of this hotel.
Stayed 1 night in May 2022

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really good
Stayed 1 night in May 2022

8/10 Good

IBRAHIM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2022

8/10 Good

Salim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
جميل
Stayed 1 night in Feb 2022

10/10 Excellent

Issame

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

Zaid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Ahmad

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Jean Christophe, North Miami Beach

Business traveller
Disliked: Staff & service
Not ready to open
Stayed 1 night in Sep 2021
Response from Raouf Benchedli - Cluster General Manager on 11 Nov 2021
Thank you for your feedback. We are happy you had an excellent experience at our hotel, and look forward to welcoming you for your future trips. regards,