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Reviews of Hilton Garden Inn Tampa Airport Westshore

3 out of 5
Hilton Garden Inn Tampa Airport Westshore
5312 Avion Park Drive, Tampa, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 684 out of 1004 reviews" "
Rating 8 - Good. 191 out of 1004 reviews" "
Rating 6 - Okay. 74 out of 1004 reviews" "
Rating 4 - Poor. 25 out of 1004 reviews" "
Rating 2 - Terrible. 30 out of 1004 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tamika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on 26 Apr 2024
Thank you for the feedback

10/10 Excellent

Juan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on 23 Apr 2024
Thank you for the feedback

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked because it is safe and clean...
Stayed 2 nights in Apr 2024
Response from HGI Tampa Airport/Westshore on 23 Apr 2024
Thank you, we appreciate your feedback.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property, service, staff and room was excellent!
Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on 16 Apr 2024
We appreciate your feedback

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the airport
Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on 16 Apr 2024
Thank you for the feedback

10/10 Excellent

Prabhakar

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on 13 Apr 2024
Thank you for the feedback

10/10 Excellent

Kristin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, breakfast and room was clean and spacious.
Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on 13 Apr 2024
Thank you for the feedback!

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great airport location. Excellent staff.
Stayed 1 night in Apr 2024
Response from Yuri Prieto on 9 Apr 2024
Thank you so much for taking the time to participate in our survey. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

8/10 Good

Jill

Travelled with family
The hotel and restaurant were good. We chose this hotel for the shuttle to and from the airport. We waited over an hour at the airport for the shuttle that never came even after calling them three times. We ended up taking a taxi to the hotel. We did get a spot on the 4 am shuttle back to the airport for an early flight, but several people were left waiting at the hotel. Other than the shuttle, it was a good hotel.
Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on 8 Apr 2024
Thank you for taking the time to participate in our survey. I am disappointed to see that we were unable to meet your expectations during your recent stay. I am so sorry to learn about your inconvenience with the A1Express Shuttle service.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Tampa Airport Westshore on 8 Apr 2024
Thank you for the feedback

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very clean
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Tampa Airport Westshore on 8 Apr 2024
Thank you for the feedback

10/10 Excellent

Jose

Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Tampa Airport Westshore on 8 Apr 2024
Thank you for the feedback

10/10 Excellent

Nello

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the carpets in the room. Rooms could use a freshening up.
Stayed 2 nights in Apr 2024
Response from HGI Tampa Airport/Westshore on 13 Apr 2024
Thank you for the feedback!Passing it down to the housekeeping supervisor.

10/10 Excellent

MARK

Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on 25 Apr 2024
Thank you for the feedback

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from HGI Tampa Airport/Westshore on 24 Apr 2024
Thank you for your feedback

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Yuri Prieto on 4 Apr 2024
Thank you so much for taking the time to participate in our survey. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

10/10 Excellent

Annemarie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for what we needed. Shuttle bus from the airport was quick & convenient. We had some food in the bar wgen we arrived which was excellent & the service ftom Mark, the barman was first class. Wewpuld definitely choose the hotel agsin if needed.
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on 2 Apr 2024
Thank you so much for taking the time to participate in our survey. Your feedback and kind remarks for Mark are truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Yuri Prieto on 2 Apr 2024
Thank you so much for taking the time to participate in our survey. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Hilton Garden inn Tampa Airport Westshore on 2 Apr 2024
Thank you for the feedback

10/10 Excellent

Julene, Lewisville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place/great price to stay close to Tampa Airport for early morning flight.
Stayed 1 night in Mar 2024
Response from Yuri Prieto on 1 Apr 2024
Thank you so much for taking the time to participate in our survey. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

10/10 Excellent

Nicholas

Stayed 3 nights in Mar 2024
Response from Hilton Garden Inn Tampa Airport Westshore on 22 Apr 2024
We appreciate your feedback

10/10 Excellent

Henry and Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option to stay if you are catching a flight! Would definitely go back!
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Tampa Airport Westshore on 31 Mar 2024
Thank you for the feedback

6/10 Okay

franchester

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room was freezing made several complaints only for them to say no engineer was on shift on top of they gave us a handicap room my mom is a Hilton member and this stay isn’t the most pleasant
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Tampa Airport Westshore on 31 Mar 2024
I wanted to reach out to you personally and apologize for your inconvenience due to the A/C issues and that took place during your stay with us. In order to maintain our high standards of quality and cleanliness, this maintenance is necessary. We do our best to accommodate our guests the best we can during their stay. Once again, I sincerely apologize and am very sorry for the inconvenience this has caused you. I hope that we have another opportunity to better serve you in the future.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a quick stay after flying in and boarding the cruise ship the next day. Convenient location for both.
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on 5 Apr 2024
Thank you so much for taking the time to participate in our survey. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.

10/10 Excellent

anne

Liked: Cleanliness, amenities
Great place to stay and having a 24 hour airport shuttle is a bonus!
Stayed 1 night in Mar 2024
Response from Yuri Prieto on 29 Mar 2024
Thank you so much for taking the time to participate in our survey. Your feedback and kind remarks are truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Tampa Airport Westshore on 26 Mar 2024
Thank you for the feedback.

10/10 Excellent

Leann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on 24 Mar 2024
Thank you for the feedback

10/10 Excellent

Darrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel surrounded by other new hotels and office buildings. Minutes away from the airport, mall, restaurants, professional sporting venues, and other amenities.
Stayed 4 nights in Mar 2024
Response from HGI Tampa Airport/Westshore on 25 Mar 2024
Thank you for the feedback

10/10 Excellent

Pamela

Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on 13 Apr 2024
Thank you for the feedback!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn Tampa Airport Westshore on 23 Mar 2024
Thank you for the feedback

10/10 Excellent

Olanrewaju

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location worked out perfectly for us and our stay as a family was memorable!
Stayed 1 night in Mar 2024
Response from Yuri Prieto on 21 Mar 2024
Thank you so much for taking the time to participate in our survey. Your feedback and kind remarks are truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

8/10 Good

Susan, Ajax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yuri Prieto on 21 Mar 2024
Thank you so much for taking the time to participate in our survey. Your feedback and kind remarks are truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

10/10 Excellent

Johanna

Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Tampa Airport Westshore on 8 Apr 2024
Thank you for the feedback

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yuri Prieto on 19 Mar 2024
Thank you so much for taking the time to participate in our survey. Your feedback and kind remarks are truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and room was comfortable
Stayed 1 night in Mar 2024
Response from Yuri Prieto on 18 Mar 2024
Thank you so much for taking the time to participate in our survey. Your feedback is truly appreciated. I am delighted to see that we were able to meet your expectations during your recent stay. It is always our goal to provide you a 'home away from home' when you travel to Tampa. Thank you for being our guest.Kind regards,

10/10 Excellent

Scott

Travelled with family
Favourite thing was the excellent personality of Mark the bartender, Omelette wa a bit dry at breakfast
Stayed 2 nights in Mar 2024
Response from HGI Tampa Airport/Westshore on 18 Mar 2024
Thank you for the feedback

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice! We only stayed one night to attend a Yankees Spring training game. Super convenient to Steinbrenner Field. A quick walk to World of Beer which was perfect when we got back from the game. Minutes from airport. Hotel was updated in a pretty decor and room was clean. Will definitely stay here again!
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on 17 Mar 2024
Thank you for your kind remarks!

6/10 Okay

Guy

Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on 6 Apr 2024
Thank you for taking the time to participate in our survey. I am disappointed to see that we were unable to meet your expectations during your recent stay.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to airport with their shuttle service. The pool robot cleaner was in the pool all afternoon. Pool needed to be cleaned but it got in the way of swimmers in the pool. Should be maintained. We did arrive early and our room was ready which was awesome.
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on 16 Mar 2024
Thank you for the feedback

8/10 Good

William

Business traveller
good location
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on 16 Mar 2024
Thank you for the feedback

10/10 Excellent

Daniel, Brooklin

Travelled with partner
Liked: Amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on 16 Mar 2024
Thank you for the feedback

6/10 Okay

Arlis

Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on 3 Apr 2024
Thank you for taking the time to review our property. I am disappointed to see that we were unable to meet your expectations during your recent stay. I hope we have another opportunity to better serve you again in the near future!

6/10 Okay

Andoni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The. Indic that plays near the pool went on all night and I could hear faintly from my room. Enough to wake me out my swell. There was also a drunk couple in the room next door arguing for at least an hour.
Stayed 1 night in Mar 2024
Response from Yuri Prieto on 13 Mar 2024
Thank you for taking the time to participate in our survey. I am disappointed to see that we were unable to meet your expectations during your recent stay. I sincerely apologize for your inconvenience with the noise. I did not see any requests associated with your room. Normally if we are aware we would send someone up to address your concerns immediately and relocate your room if that is your preference. Please know that at 10:00 pm or later, anytime we have a report of noise disturbance we address the source of the issue discreetly. When you stay with us please feel free to share any concerns with our front desk and we will make it right!We take our surveys very seriously and do our best to respond personally when we fall short of your expectations. It is always our goal to use the input of our valued guests to improve our service whenever possible. I hope that we have another opportunity to better serve you in the future.Kind regards

8/10 Good

marina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was fine, but we felt it was overpriced.
Stayed 2 nights in Mar 2024
Response from HGI Tampa Airport/Westshore on 12 Mar 2024
Thank you for the feedback

8/10 Good

James, Meridian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to airport
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on 11 Mar 2024
Thank you for the feedback.

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Relatively inexpensive room, but the prices at the front desk amenities shop were pretty high. It would have been nice if the front desk person had offered us the free water bottles after we had bought our fourth $5 bottle. Recommend making sure that you have what you need prior to purchasing what they have.
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on 11 Mar 2024
Thank you for the feedback

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on 11 Mar 2024
Thank you for the feedback

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on 11 Mar 2024
Thank you for the feedback

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near the airport
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on 9 Mar 2024
Thank you for the feedback

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HGI Tampa Airport/Westshore on 8 Mar 2024
Thank you for the feedback