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Reviews of Hotel Minerva

2 out of 5
Hotel Minerva
s/n El Mirador, Tamasopo, S.L.P.

Reviews

9.6

Exceptional

Rating 10 - Excellent. 41 out of 52 reviews" "
Rating 8 - Good. 8 out of 52 reviews" "
Rating 6 - Okay. 2 out of 52 reviews" "
Rating 4 - Poor. 1 out of 52 reviews" "
Rating 2 - Terrible. 0 out of 52 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite
Stayed 1 night in May 2024
Response from Ramiro Zamudio on 8 May 2024
Muchas gracias por su visita fue un placer atenderle

10/10 Excellent

Serena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the property is tucked away from the town it is very modern. There are ample places to sit outside of the room and enjoy the great outdoors and jump in the pool if so desired. The staff was very helpful.
Stayed 1 night in Apr 2024
Response from Ramiro Zamudio on 29 Apr 2024
Es muy bueno para nosotros saber que su estancia con nosotros fue satisfactoria muchas gracias por sus comentarios

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
You need transportation to get to centro. Transportation back from centro is hard to find. The bed is soft like marshmallow, didn't like it.
Stayed 1 night in Apr 2024

4/10 Poor

Nestor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No pressure water on the shower .
Stayed 1 night in Mar 2024
Response from Ramiro zamudio on 4 Mar 2024
Quisiera saber cuál fue su problema con el hotel es la primera vez que nos califican de esa manera afortunadamente tenemos todos los clientes con una perspectiva del hotel diferente muchas gracias

10/10 Excellent

Roderick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable staff and the property is a gem.
Stayed 2 nights in Feb 2024
Response from Ramiro Zamudio on 6 Feb 2024
Muchas gracias por sus comentarios es muy grato para nosotros saber que su estancia con nosotros fue de su agrado esperamos verle pronto

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how friendly staff was. I also like how clean the property and the room was. Most importantly I loved how staff engaged with me and try to figure out why I was staying in Tamasopo. After some conversation. The manager suggested we should hire a local guide. I had some hesitation since I know Spanish and my parents are from the region. However, after some convincing he suggested we meet the guide. Once we met the guide they gave us an eventful day. We were able to visit local spots for breakfast, lunch and dinner. Saw the local tourist spots and had a great day! I’m glad the hotel manager was able to have connection and make our stay complete. I will come back and I highly recommend you to stay here!
Stayed 1 night in Dec 2023
Response from Ramiro Zamudio on 15 Dec 2023
Thank you very much for your wonderful and positive comments. Your satisfaction is our priority. It was a pleasure providing you with the best service. We hope to see you back soon!

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gilberto was the nicest person, he answer any question we asked about the area and activities, restaurants and all. We loved how clean all was. We loved all about this hotel
Stayed 2 nights in Oct 2023
Response from Ramiro Zamudio on 17 Oct 2023
Mil gracias por sus comentarios y nos complace mucho que su estadía con nosotros haya sido placentera quedamos a sus órdenes muchas gracias

6/10 Okay

benjamin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Not accept electronic payments
Stayed 2 nights in Sep 2023
Response from Ramiro Zamudio on 27 Sept 2023
Gracias por su comentario

8/10 Good

Thelma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
You need to bring cash to pay at the hotel because they don't accept card, only cash, and don't expect an excelent customer service, they're still learning
Stayed 2 nights in Sep 2023
Response from Ramiro Zamudio propietario on 18 Sept 2023
Desgraciadamente ese tipo de comentarios malos siempre los hacen mexicanos que están en Estados Unidos porque gente americana siempre hacen buenos comentarios y con esos nos quedamos se les olvida de donde son lástima

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with a pool, the owner was really nice, had coffee ready in the mornings and also had a van that would take us and pick us up from the hotel to a house where our friends were staying. Price was reasonable
Stayed 2 nights in Aug 2023
Response from Ramiro Zamudio on 24 Aug 2023
Muchas gracias por sus comentarios siempre será un placer atenderles

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I liked this hotel. It was clean and comfortable. Our room had an AC unit, a large TV, and 2 comfortable king-sized beds. Our room lacked a mini-fridge, and there were no wash cloths in the bathroom. I also had trouble getting any channels on the TV. The outdoor pool was nice and clean. The hotel didn't accept payment from the credit card I used to reserve our rooms online. Apparently they only accept cash. Fortunately we had enough cash on hand to pay, but they didn't agree with the peso to dollar exchange rate used by Exoedia. We ended up having to pay about $30 more than the Expedia listed price.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Screen door was broken but hotel owner was prompt to help with a solution.
Stayed 1 night in Jun 2023

10/10 Excellent

Karla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Apr 2024
Response from Ramiro Zamudio on 29 Apr 2024
Muchas gracias por sus comentarios fue un placer atenderle

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La calle está sin pavimentar
Stayed 1 night in Apr 2024

10/10 Excellent

Martha Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Las instalaciones son hermosas y muy limpias, el personal excede en atenciones, la comida deliciosa, el reservar fue facil y está muy cerca de todas las atracciones del lugar,
Stayed 2 nights in Mar 2024

10/10 Excellent

FERNANDO

Stayed 1 night in Mar 2024

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, property conditions & facilities
Bonito lugar la atención excelente
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sin comentarios
Stayed 1 night in Mar 2024
Response from Ramiro Zamudio on 25 Mar 2024
Muchas gracias por su estadía con nosotros

10/10 Excellent

administracion

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar , con paisajes extraordinarios. Muy bonito y las camas excelentes para el Descanso . Lugar muy seguro . Sin duda muy recomendable.
Stayed 2 nights in Mar 2024
Response from Ramiro Zamudio on 22 Mar 2024
Nos agrada saber que su estancia con nosotros fue de su agrado muchas gracias por sus comentarios

10/10 Excellent

Pablo Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo y muy amables.
Response from Ramiro Zamudio on 23 Mar 2024
Le agradecemos mucho sus comentarios y nos satisface saber que su estadía con nosotros fue de su agrado muchas gracias

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo mejor es el servicio del personal, el señor Gilberto es muy atento, ofrece información y hace todo lo posible por garantizar nuestra adecuada estancia. Los desayunos ricos y bastos. Lo que no está en sus manos son los comportamientos de algunos huéspedes inconscientes que no saben respetar el reglamento, pero eso es otra historia.
Stayed 2 nights in Feb 2024
Response from Ramiro Zamudio on 27 Feb 2024
Agradecemos mucho sus comentarios fue un placer atenderlos y saber que su estancia con nosotros fue satisfactoria muchas gracias

10/10 Excellent

MIGUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hidden gem
El mejor hotel en Tamasopo, muy cerca de puente de Dios. Un hotel no muy conocido pero con un gran servicio. Las habitaciones de buen tamaño, cuartos renovados y camas king size nuevas y comodas. Gil y su equipo hizo de nuestra estancia algo memorable, siempre muy atento a calentar la alberca, prestarnos toallas en la alberca o compartirnos tips de donde comer o que hacer y con que guias ir. Best hotel in Tamasopo and very close to puente de Dios. This hotel is mot very known but with excellent service. Rooms are renovated,very spacious and with very comfy king size beda. Gil and his team made our stay memorable. Gil was very attentive to heat the pool, lend us dry towels or to share tips about restaurants or getting the right tour guide.
Stayed 1 night in Feb 2024
Response from Ramiro Zamudio on 26 Feb 2024
Muchísimas gracias por sus comentarios para nosotros es un placer saber que su estancia fue placentera

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Gran opción
Stayed 2 nights in Feb 2024
Response from Ramiro Zamudio on 26 Feb 2024
Gracias por sus comentarios es un placer atenderles

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ramiro Zamudio on 22 Jan 2024
Muchas gracias por sus comentarios es un placer para nosotros poder atenderles y seguir manteniendo nuestros servicios para que ustedes pasen una excelente estancia

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención y servicio por parte de Gil Lugar impecable, habitación muy cómoda
Stayed 1 night in Dec 2023
Response from Ramiro Zamudio on 29 Dec 2023
Muy amable para nosotros es muy gratificante sus comentarios ademas de ser un placer atenderle muchas gracias por sus comentarios quedamos a sus órdenes

8/10 Good

Felipe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

10/10 Excellent

SUSANA

Stayed 2 nights in Oct 2023
Response from Ramiro Zamudio on 18 Nov 2023
Muchas gracias que bueno que su estancia fue satisfactoria fue un placer atenderle

10/10 Excellent

Irvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy excelente
Stayed 2 nights in Nov 2023
Response from Ramiro Zamudio on 6 Nov 2023
Muchas gracias por sus comentarios fue un placer atenderle y saber que su estancia fue agradable muchas gracias por su visita

8/10 Good

Adrian

Todo bien solo que se en uentra en un lugar muy feo y o scuri
Stayed 1 night in Nov 2023
Response from Ramiro Zamudio on 18 Nov 2023
Gracias por sus comentarios

10/10 Excellent

Maria Del Consuelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super amables todo el personal y muy limpio y cómodo. Nos la pasamos súper 😊
Stayed 1 night in Oct 2023
Response from Ramiro Zamudio on 6 Nov 2023
Muchísimas gracias por sus comentarios y que su estancia haya sido de su agrado para nosotros es un placer atenderle

10/10 Excellent

Gaby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bien, está limpio, las habitaciones amplías, la alberca tiene calefacción, un día preferimos quedarnos en el hotel que ir a explorar por lo agusto que está
Stayed 2 nights in Jul 2023
Response from Ramiro Zamudio on 18 Aug 2023
Le agradezco mucho sus comentarios y esUna satisfacción para nosotros que usted haya estado agusto esperamos verla nuevamente muchas gracias

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Minerva muy bueno
El hotel muy bueno la limpieza los cuartos todo muy bien, el único negrito en el arroz en internet no funciona muy bien de ahí en fuera excelente.
Stayed 4 nights in Aug 2023

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente.
Todo muy bien, excelente lugar para pasar un par de días.
Stayed 2 nights in Aug 2023

8/10 Good

Rolando

Travelled with family and small children
Liked: Amenities
Internet sígnala at the rooms is very poor
Stayed 2 nights in Aug 2023

8/10 Good

Devany Montserrat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Jessica Jazmín

Stayed 1 night in Aug 2023
Response from Jessica on 6 Aug 2023
Muchas gracias por su visita,es un placer atenderle,esperamos verla nuevamente

6/10 Okay

Mauro Uriel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estaba todo bien, solo que la habitación tiene una puerta que une con otra y los huéspedes que estaban no dejaron dormir, no respetaron la privacidad ☹️☹️☹️
Stayed 1 night in Jul 2023
Response from Puertas intermedias on 6 Aug 2023
Disculpe por ese inconveniente,vamos a corregirlo para cuando vuelva su estancia sea más confortable

10/10 Excellent

Ma.Luisa

Stayed 1 night in Jul 2023

10/10 Excellent

Fabian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excelente lugar para descansar y pasarla padre
Excelente lugar muy familiar muy lindo alberca linda el personal te atiende como si fueras familia 1000% recomendable
Stayed 1 night in Jul 2023
Response from Ramiro on 20 Jul 2023
Muchísimas gracias por sus comentarios y hacemos nuestro mejor esfuerzo para que ustedes estén agusto esperamos verlos pronto

10/10 Excellent

José Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y muy cómodo. Si vas con tu familia lo recomiendo mucho.
Stayed 1 night in Jun 2023
Response from Ramiro Zamudio on 2 Jul 2023
Muchísimas gracias por su comentario y nos agrada saber que estuvo agusto en nuestras instalaciones esperamos volver a tenerlo con nosotros

10/10 Excellent

Enrique

Stayed 1 night in Jun 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto mucho ¡¡¡ lugar es bonito , y la habitacion limpia y nueva .muy segura la puerta 🚪
Stayed 1 night in May 2023

8/10 Good

Jorge

Stayed 1 night in Apr 2023

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, recomendable, solo estaría bien tener Internet en las habitaciones y restaurante
Stayed 2 nights in Apr 2023
Response from Ramiro Zamudio on 8 Apr 2023
Muchísimas gracias por su comentario y que bueno que usted haya estado agusto es una satisfacción para nosotros poder atenderle el internet desgraciadamente no está en nuestras manos corregirlo es problema del proveedor Telmex y no tenemos otra opción le pido mil disculpas por ese detalle gracias