Front of property – evening/night

Reviews of Palace Hotel Tallinn, a member of Radisson Individuals

4 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 770 out of 1000 reviews" "
Rating 8 - Good. 192 out of 1000 reviews" "
Rating 6 - Okay. 32 out of 1000 reviews" "
Rating 4 - Poor. 5 out of 1000 reviews" "
Rating 2 - Terrible. 1 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vladimir, fort lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, and service
Stayed 4 nights in Apr 2024
Response from Indra Stepanova, Front Office Manager on 2 May 2024
Dear Vladimir,Thank you for staying at the Palace Hotel Tallinn!We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon.Kind regards,

10/10 Excellent

Iryna, Sunny Isles Beach

Liked: Cleanliness, staff & service, property conditions & facilities
))
Stayed 1 night in Mar 2024
Response from Indra Stepanova, Front Office Manager on 24 Apr 2024
Dear Iryna,Thank you for choosing Palace Hotel Tallinn and for your high rating!We hope to welcome you back soon.Kind regards,

10/10 Excellent

john

Stayed 2 nights in Apr 2024
Response from Indra Stepanova, Front Office Manager on 29 Apr 2024
Dear John,Thank you for choosing Palace Hotel Tallinn and for your high rating!We hope to welcome you back soon.Kind regards,

10/10 Excellent

Iryna, Sunny Isles Beach

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Indra Stepanova, Front Office Manager on 15 Mar 2024
Dear Iryna,Thank you for choosing Palace Hotel Tallinn and for your high rating!We hope to welcome you back soon.Kind regards,

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
We arrived way before check in and planned to use the luggage storage, our room was ready so instead they checked us in hours before formal check in. Our departure was early evening so we checked out, the desk held our luggage but still gave us access to the pool and saunas. We had use of the hotel amenities well after checking out. We won’t stay any place else now in Tallinn due to quality, comfort, location, and friendly staff. Highly recommend. Very happy travelers.
Stayed 3 nights in Jan 2024
Response from Indra Stepanova, Front Office Manager on 12 Feb 2024
Dear Cara,Thank you so much for your glowing feedback! We're thrilled to hear that you had such a positive experience during your stay with us in Tallinn.We're delighted that we were able to accommodate your early arrival and departure schedule by providing you with access to your room ahead of time and allowing you to use our luggage storage facilities. It's wonderful to know that you were able to enjoy our pool and saunas even after checking out, making the most of your time with us.Your kind words about our quality, comfort, location, and friendly staff mean the world to us. We strive to provide an exceptional experience for all of our guests, and we're thrilled to hear that we succeeded in making your stay memorable.We look forward to welcoming you back on your next visit to Tallinn! Kind regards,

10/10 Excellent

SELÇUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year Celebration
It was a lovely new year visit. A little cold like - 16°C but was manageable.
Stayed 5 nights in Dec 2023
Response from Henry Laanemets Guest Service Representative on 10 Jan 2024
Dear Selçuk,Thank you for sharing your feedback and for choosing Palace Hotel Tallinn for your New Year celebration. We're thrilled to see that you had a lovely visit, despite the chilly weather. Your perfect rating of 10 out of 10 is much appreciated.If there's anything specific about your stay that you'd like to highlight or if you have any suggestions for improvement, feel free to let us know. We hope to have the pleasure of hosting you again in the future for more memorable experiences.Warm regards,Palace Hotel Tallinn, a member of Radisson Individuals

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Henry Laanemets Guest Service Representative on 10 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback and for giving Palace Hotel Tallinn a perfect rating of 10 out of 10. We appreciate your positive evaluation, and we're delighted to know that you had a fantastic experience during your stay.If you have any specific comments or suggestions you'd like to share, or if there's anything we can do to make your next visit even more enjoyable, please feel free to let us know.We're grateful for your patronage, and we look forward to welcoming you back to Palace Hotel Tallinn for another outstanding experience.Best regards,Palace Hotel Tallinn, a member of Radisson Individuals

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean comfortable and very quiet, the staff were helpful and friendly and had a good humour! The spa facilities were lovely and a relaxing space to use. The hotel is close to the centre and is conveniently placed for bars restaurants and public transport links
Stayed 3 nights in Dec 2023
Response from Indra Stepanova, Front Office Manager on 15 Dec 2023
Dear Helen,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our property clean, comfortable, and very quiet. It's wonderful to know that our staff's helpful and friendly demeanor, coupled with good humor, contributed to your enjoyment.We're glad you had a relaxing time in our spa facilities, and we appreciate your mention of our convenient location near the city center, bars, restaurants, and public transport links.We look forward to welcoming you back for another pleasant stay. Kind regards,

6/10 Okay

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent location for exploring the Old Town, all the sights being within a comfortable walking distance. Particularly grateful for this as we visited the city during a cold snap, temperature barely rising above -10 degrees! The hotels location, whilst being extremely convenient for sightseeing, does sit on a very busy road and so one needs to be mindful of this when choosing a room. We chose to pay extra for a room overlooking the old town but this meant we were directly on the roadside thus somewhat troubled by traffic. Ok, the hotel provides earplugs but this didn’t really diminish the noise. If a quiet room really is important to you, then it may well be best to choose a room facing the inner courtyard. No view, but considerably quieter. Our room was a decent size, bright with a triple window outlook, well furnished with everything we needed for a few days stay. The bed was super comfy, dressed with quality linen and came with a heavenly seven pillow menu. M I but I’d have preferred a seperate shower to a shower over bath, particularly as water couldn’t drain quickly enough when taking a shower. It’s neither pleasant nor safe standing ankle deep in used water.
Stayed 4 nights in Dec 2023
Response from Guest Service Representative Henry Laanemets on 10 Jan 2024
Dear Ahmed,Thank you for taking the time to provide detailed feedback on your recent stay at Palace Hotel Tallinn. We appreciate your comments and are glad to hear that you found our location convenient for exploring the Old Town.We apologize for any inconvenience caused by the traffic noise during your visit.It's wonderful to know that you enjoyed the comfort of our well-furnished room, the quality bedding, and the variety offered by our pillow menu. We understand the importance of a good night's sleep, and your positive comments in this regard are much appreciated.We take note of your feedback regarding the shower over the bath, and we apologize for any inconvenience caused. Your input is essential, and we will use it to address areas for improvement.Thank you for choosing Palace Hotel Tallinn, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,Palace Hotel Tallinn, a member of Radisson Individuals

6/10 Okay

Sally

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lovely staff. Excellent breakfast. Well equipped gym. Top location, close to old city. But rooms poorly designed, especially bathroom. Plumbing needs maintenance. Disappointing.
Stayed 4 nights in Nov 2023
Response from Henry Laanemets, Guest Service Representative on 16 Nov 2023
Dear Sally,Thank you for taking the time to provide feedback on your recent stay at Palace Hotel Tallinn. We appreciate your positive comments about our lovely staff, excellent breakfast, well-equipped gym, and top location close to the old city.However, we regret to learn that you found the room design, especially the bathroom, to be poorly designed. Your feedback is valuable, and we apologize for any inconvenience this may have caused. Additionally, we take note of your comments on plumbing issues, and we assure you that we will address this promptly to ensure the comfort of our guests.We are committed to continuous improvement, and your insights contribute significantly to this process. If there are specific aspects of the room or bathroom design that you feel could be enhanced, we would appreciate any additional details you can provide.Once again, thank you for sharing your thoughts. We hope to have the opportunity to welcome you back and provide an improved experience.Warm regards,

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The nicest staff
This hotel and its facilities was fantastic. The spa was lovely and calm, the breakfast great and the staff were some of the best I have met. Very friendly and helpful. Would highly recommend to stay here
Stayed 1 night in Nov 2023
Response from Henry Laanemets, Guest Service Representative on 16 Nov 2023
Dear Madeleine,Thank you for taking the time to share your fantastic experience at Palace Hotel Tallinn. We're thrilled to hear that you found our facilities, especially the spa, to be lovely and calm. It's wonderful to know that you enjoyed our breakfast offerings.Moreover, we are truly honored by your kind words about our staff. Providing friendly and helpful service is a top priority for us, and we're delighted to hear that our team made a positive impact on your stay.Thank you for recommending Palace Hotel Tallinn. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 Good

GUILLERMO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend that they have more variety of foods for breakfast. They don't change the menu every day, it's the same food.
Stayed 3 nights in Oct 2023
Response from Henry Laanemets, Guest Service Representative on 7 Nov 2023
Dear Guillermo,Thank you for taking the time to provide your feedback, and for your recommendation. Your input is valuable to us.We appreciate your feedback about breakfast and understand your desire for more variety. We will certainly consider ways to enhance our breakfast offerings and introduce more diverse options for our guests.If you have any further suggestions or comments, please feel free to share. We're committed to improving our guests' experience and providing the best service possible.We look forward to the opportunity to serve you again in the future and offer an even better experience.Warm regards,Palace Hotel Tallinn, a member of Radisson Individuals

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, high-quality hotel
Very happy with my stay here. The staff were all helpful, personable, professional. I particularly appreciated the late check-out - with a fee, true, but a very reasonable fee, I thought. I was allocated an upgraded room for my 3-night stay, which, again, I appreciated. Very clean, very quiet, very comfortable. Breakfast buffet was of good quality and varied. I shall be happy to return, next time I visit Tallinn.
Stayed 3 nights in Oct 2023
Response from Henry Laanemets Guest Service Representative on 18 Oct 2023
Dear Edward,Thank you for sharing your wonderful feedback about your recent stay at our hotel. We are delighted to hear about your positive experience during your visit to Tallinn.It's excellent to know that you appreciated the helpful and professional service from our staff, the late check-out option, and the room upgrade provided for your three-night stay. We always aim to make our guests' experiences comfortable and memorable.Your kind words about the cleanliness, quietness, and comfort of the hotel, as well as the quality and variety of our breakfast buffet, are greatly appreciated.We can't wait to welcome you back on your next visit to Tallinn. We'll do our best to make your future stays just as enjoyable. If you have any special requests or preferences, please feel free to let us know, and we'll be happy to accommodate them.Warm regards,Palace Hotel Tallinn, a member of Radisson Individuals

10/10 Excellent

Florence, Boston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location and the service are so good. Recommend
Stayed 2 nights in Oct 2023
Response from Henry Laanemets Guest Service Representative on 3 Nov 2023
Dear Florence,Thank you for your excellent feedback and for rating your experience 5/5! We're thrilled to hear that you found our location and service to be outstanding.Your recommendation means a lot to us, and we're looking forward to the opportunity of welcoming you back in the future for another exceptional stay.Best regards,Palace Hotel Tallinn, a member of Radisson Individuals

10/10 Excellent

Anne

Stayed 1 night in Sep 2023
Response from Indra Stepanova, Front Office Manager on 5 Oct 2023
Dear Anne,Thank you for choosing the Palace Hotel Tallinn!We are really glad to see that you enjoyed your stay and we look forward to welcoming you back one day.Kind regards,

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Aug 2023
Response from Indra Stepanova, Front Office Manager on 15 Aug 2023
Dear Larry,Thank you very much for choosing Palace Hotel Tallinn!We are delighted to hear that you enjoyed your stay with us and our great service.We will be happy to welcome you back for another memorable stay.Kind regards,

10/10 Excellent

Rachel Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, spacious, high quality room even though we had one of the cheaper options. Spacious bathroom. The spa facilities are excellent. Perfect base for sight seeing.
Stayed 3 nights in Aug 2023
Response from Indra Stepanova, Front Office Manager on 11 Aug 2023
Dear Rachel Ann,We greatly appreciate your feedback and are delighted to hear that you had a wonderful experience during your stay with us. It's fantastic to know that you found your room to be lovely, spacious, and of high quality, even though you opted for one of the more affordable options. It's great to hear that you enjoyed our spa facilities. We believe that offering excellent spa services adds to the overall relaxation and enjoyment of our guests' experience.Being a perfect base for sightseeing is exactly what we strive for, and we're thrilled that our location suited your needs. We hope to have the pleasure of hosting you again for another memorable visit. Thank you for choosing us as your accommodation choice!

10/10 Excellent

Dan M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place. Staff very accommodating. Service excellent. Received complimentary room upgrade as Expedia platinum. Breakfast well prepared. Wish the restaurant had more options for lunch, as borsch or stuffed cabbage or pizza (pizza is available from 5pm only). Would definitely return here when in Tallinn.
Stayed 9 nights in Jul 2023
Response from Indra Stepanova, Front Office Manager on 11 Aug 2023
Dear Dan,Thank you for taking the time to share your valuable feedback with us. We're thrilled to hear that you had a great experience during your stay and that our staff's accommodating nature and excellent service met your expectations. We're also glad that you enjoyed the complimentary room upgrade as an Expedia Premium member.Your compliments regarding the well-prepared breakfast are greatly appreciated.We're delighted to know that you would consider returning to our hotel when you're in Tallinn again. Your satisfaction is our priority, and we look forward to welcoming you back and providing you with another memorable stay. Thank you for choosing our hotel!

10/10 Excellent

natan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great chose of food in breakfast area.
Stayed 10 nights in Jul 2023
Response from Indra Stepanova, Front Office Manager on 3 Aug 2023
Dear Natan,Thank you for choosing Palace Hotel Tallinn!We are really glad you enjoyed your stay with us and thank you for pointing out our great breakfast.We hope to welcome you back soon.Kind regards,

8/10 Good

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No windows in our room
Stayed 1 night in Jul 2023
Response from Indra Stepanova, Front Office Manager on 11 Aug 2023
Dear Steven,Thank you for staying at the Palace Hotel Tallinn!Thank you also for your feedback regarding the lack of windows in your room. We appreciate your input and understand the importance of natural light and ventilation in creating a comfortable and pleasant environment. We apologize for any inconvenience this may have caused.We hope that despite that you have enjoyed your stay with us and we look forward to welcoming you back.Kind regards,

10/10 Excellent

Stella

Stayed 1 night in Jul 2023
Response from Indra Stepanova, Front Office Manager on 3 Aug 2023
Dear Stella,Thank you for staying at the Palace Hotel Tallinn!We are glad that you enjoyed your stay with us and hope to welcome you back soon.Kind regards,

8/10 Good

Juha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Problems with the air conditioning. Otherwise nice experience.
Stayed 1 night in Jul 2023
Response from Indra Stepanova, Front Office Manager on 13 Jul 2023
Dear Juha,Thank you for sharing your feedback about your recent experience. We're glad to hear that overall, you had a nice experience. However, we apologize for the problems you encountered with the air conditioning during your stay.We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Kind regards,

10/10 Excellent

Stella

Stayed 1 night in Jun 2023
Response from Indra Stepanova, Front Office Manager on 1 Aug 2023
Dear Stella,Thank you for choosing Palace Hotel!We are really glad to see that you enjoyed your stay with us and hope to welcome you back in the near future.Kind regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean hotel in an excellent location
Stayed 3 nights in Jun 2023
Response from Indra Stepanova, Front Office Manager on 14 Jun 2023
Dear Robert,Thank you very much for choosing Palace Hotel Tallinn!We are delighted to hear that you had a wonderful stay with us and that you enjoyed our friendly service, cleanliness and excellent location.We hope to have a chance to welcome you back soon.With kind regards,

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable hotel in a great location. The breakfast and spa was fantastic. I wouldn’t hesitate to go again
Stayed 2 nights in May 2023
Response from Indra Stepanova, Front Office Manager on 29 May 2023
Thank you for taking the time to share your wonderful feedback about your recent stay at the Palace Hotel! We are delighted to hear that you found our hotel lovely, comfortable, and enjoyed our great location.We're thrilled that you had a fantastic experience with our breakfast and spa facilities. Providing exceptional amenities and services is one of our top priorities, and it brings us joy to know that you found them to be fantastic. Your kind words will be shared with our team as well.Thank you once again for your valuable feedback. We appreciate your support and hope to have the pleasure of welcoming you back soon.Warm regards,

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service
Lovely hotel but the air conditional was broken for most of my stay, so the room got very hot.
Stayed 4 nights in May 2023
Response from Indra Stepanova, Front Office Manager on 29 May 2023
Dear Andrew,Thank you for taking the time to provide feedback on your recent stay at Palace Hotel. We really appreciate your kind words about our hotel and thank you so much for you high rating. However, we sincerely apologize for the inconvenience and discomfort you experienced with the air conditioning during your stay. We truly value and appreciate your understanding and hope to have the opportunity to welcome you back to our hotel for an improved experience.With kind regards,

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great hotel. We loved the pool area. Location is great as well.
Stayed 2 nights in May 2023
Response from Henry on 24 May 2023
Thank you for your kind feedback, Tim! We're thrilled to hear that you had a really great experience at our hotel. It's wonderful that you enjoyed our pool area and found it to your liking. We take pride in providing a relaxing and enjoyable atmosphere for our guests.We're also glad that our location worked well for you. Being in a great location is important, and we're happy that you found it convenient for your needs.Your positive feedback means a lot to us, and we appreciate you taking the time to share your thoughts. We hope to have the pleasure of welcoming you back to our hotel in the future for another great stay.Best regards,Guest Service RepresentativeHenry Laanemets

10/10 Excellent

Judith, New York

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Front desk staff was great with special kudos to Henry.
Stayed 1 night in May 2023
Response from Indra Stepanova, Front Office Manager on 15 May 2023
Dear Judith,Thank you for staying at the Palace Hotel!We are really glad that you enjoyed your stay and that our staff and especially Henry was so helpful.We hope to welcome you back soon.Kind regards,

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just answered all the questions, which should tell you what you need to know. If you "force" us to write a book each time this will be my last questionairre
Stayed 3 nights in Apr 2023
Response from Indra Stepanova, Front Office Manager on 26 Apr 2023
Dear Jan,Thank you for choosing Palace Hotel!I am really glad that you had a great time with us and hopefully we will have a chance to welcome you back soon.I didn't really understand what you meant under "force", but all the questionnaires or feedbacks are optional, it isn't mandatory. We didn't want you to feel like we are forcing you to answer.With kind regards,

6/10 Okay

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Indra Stepanova, Front Office Manager on 26 Apr 2023
Dear Chris,Thank you for staying at Palace Hotel!As we don't have any comments regarding your stay, I just apologize if we didn't meet your expectations.I hope you will give as a second chance to provide the excellent service you deserve and we will welcome you back soon.With kind regards,

10/10 Excellent

Ian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great central location and next to the tram stop for the airport.
Stayed 4 nights in Mar 2023
Response from Indra Stepanova, Front Office Manager on 30 Mar 2023
Dear Ian,Thank you very much for staying at the Palace Hotel Tallinn!We are glad to hear that you had a great stay with us and we hope to welcome you back soon.With warm regards,

2/10 Terrible

helena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The worst hotel we have ever stayed. If you want to ruin your trip stay here. 1st room was like staying outside at the buss station then asked to change the rooms and got a room next to service door that was busy and noisy all nights.. we had to check out a day earlier. Also breakfast was the worst ever with old food.. Stayed at Hilton park before that was a way better. Only Ok here was ok personal. Avoid in all costs only sent your enemies to this hotel.
Response from Indra Stepanova, Front Office Manager on 27 Mar 2023
Dear Helena,Thank you for taking the time to share your feedback regarding your stay at the Palace Hotel!I am sorry to hear that your recent stay at our hotel did not meet your expectations and left a negative impression on you. Please accept our sincere apologies for the inconvenience caused.We take all feedback seriously and will investigate the issues you have raised about the noise levels in your room and the quality of the breakfast. Please know that this is not the experience we want our guests to have, and we will take immediate steps to rectify these issues.We appreciate your comments about our staff, and we are glad to hear that they were able to provide you with acceptable service during your stay.Again, we apologize for the experience you had at our hotel, and we hope that you will give us another opportunity to provide you with the exceptional stay that you deserve.Sincerely,

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel at central location
Stayed 3 nights in Feb 2023
Response from Indra Stepanova, Front Office Manager on 1 Mar 2023
Dear Daniel,Thank you for staying at the Palace Hotel Tallinn!It is a pleasure to hear that you enjoyed your stay with us and we hope to have a chance to welcome you back soon.Kind regards,

10/10 Excellent

Ivo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Indra Stepanova, Front Office Manager on 1 Mar 2023
Dear Ivo,Thank you for staying at the Palace Hotel Tallinn!We are really glad that you enjoyed your stay with us and we hope to have a chance to welcome you back soon.Kind regards,

10/10 Excellent

Iiro

Stayed 2 nights in Jan 2023
Response from Indra Stepanova, Front Office Supervisor on 1 Feb 2023
Dear Iiro,Thank you for staying at Palace Hotel!We are delighted to see that you enjoyed your stay with us and we hope to welcome you back soon.With kind regards,

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice modern hotel in the old town. Got a room upgrade since Gold member. Staff is very nice and helpful especially Vadim and Indra.
Stayed 2 nights in Dec 2022
Response from Indra Stepanova, Front Office Supervisor on 5 Jan 2023
Dear Richard,Thank you very much for staying at Palace Hotel! We are so grateful to see that you had a great time with us and thank you so much for mentioning me, Vadim and all our staff.It is always a pleasure to have you as our guest and we hope to welcome you back soon.With warm regards,

10/10 Excellent

Steven

Stayed 2 nights in Dec 2022
Response from Indra Stepanova, Front Office Supervisor on 30 Dec 2022
Dear Steven,Thank you for staying at Palace Hotel! We really appreciate your high rating and are really glad to see that you enjoyed your stay. We will be happy to welcome you back one day.With warm regards,

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stay here quite often when I’m in tallinn. Wonderful staff. Great service. Well worth the value. Convenient location.
Response from Indra Stepanova, Front Office Supervisor on 22 Dec 2022
Dear Robert,Thank you for choosing Palace Hotel!I am delighted to hear that you enjoyed your stay with us and thank you for pointing out your loyalty to our hotel, our staff and great service.We will be absolutely happy to welcome you next time.Happy Christmas time to you!

10/10 Excellent

Lakcharnjit

Stayed 1 night in Nov 2022
Response from Indra Stepanova, Front Office Supervisor on 2 Dec 2022
Dear Lakcharnjit,Thank you for your kind feedback! It is a pleasure to see that you enjoyed your time with us and we hope to welcome you back soon.With warm regards,

6/10 Okay

paul

Stayed 2 nights in Oct 2022
Response from Indra Stepanova, Front Office Supervisor on 28 Oct 2022
Dear Paul,Thank you for your feedback! We still hope that you enjoyed your stay and if there was anything wrong during your stay, please let us know. If there is anything we can do for you or you have any requests for your next visit, please do not hesitate to contact us.We hope to see you back!With kind regards,

10/10 Excellent

CARLOS, LA URUCA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to main attractions, very convenient. Spa is good and Staff is friendly
Stayed 2 nights in Oct 2022
Response from Indra Stepanova, Front Office Supervisor on 24 Oct 2022
Dear Carlos, Thank you for taking the time to write your review! We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.Warm regards,

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located for a visit to the Old Town and is also within easy walking distance of the central area of Tallinn. Transit is right at the doorstep and there is a wide variety of dining options close by. The hotel itself was excellent. It was very clean and our room was well laid out with a large bathroom and a nice view of Freedom Square. The staff was very pleasant and helpful. We would highly recommend this hotel for anyone visiting Tallinn.
Stayed 3 nights in Oct 2022
Response from Indra Stepanova, Front Office Supervisor on 24 Oct 2022
Dear Bill,Thank you so much for taking the time to write your beautiful review and for the recommendation! It is a sincere please to hear that everything went well and you really enjoyed your time in Palace Hotel and in Tallinn. We hope to have a chance to welcome you back soon!All the best,

10/10 Excellent

Tanya

Stayed 1 night in Oct 2022
Response from Indra Stepanova, Front Office Supervisor on 24 Oct 2022
Dear Tanya,Thank you for choosing Palace Hotel! We are glad to see that everything went well and hope to welcome you back soon.With kind regards,

10/10 Excellent

Rares-Mihai

Stayed 2 nights in Oct 2022
Response from Indra Stepanova, Front Office Supervisor on 11 Oct 2022
Dear Rares-Mihai,Thank you for staying at the Palace Hotel!It is a sincere pleasure to see that everything went well and we hope to welcome you back soon.Best regards,

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and courteous service in the hotel, which is handily located for the Old Town, and with very good transports links for journeys elsewhere. Excellent breakfast too!
Stayed 3 nights in Oct 2022
Response from Indra Stepanova, Front Office Supervisor on 10 Oct 2022
Dear Philip,Thank you for staying at the Palace Hotel! It is a sincere pleasure to hear that you enjoyed your stay. Thank you for mentioning our good location, friendly service, and excellent breakfast. We are hoping to welcome you back soon!Best regards,

10/10 Excellent

Milton

Stayed 3 nights in Sep 2022
Response from Elvis Jermann on 20 Sept 2022
Dear Milton,Thank you very much for your high rating! Pleased to see that you enjoyed our hospitality and hopefully we get a chance to welcome you back some day!With kind regards,Elvis JermannRooms Division Manager

8/10 Good

John

Stayed 3 nights in Aug 2022

10/10 Excellent

Robert

Stayed 1 night in Aug 2022

8/10 Good

Laura

Liked: Cleanliness
Stayed 4 nights in Aug 2022

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly customer service. Great location to old town Tallinn. Great room and comfortable bed, and the sauna/pool/jacuzzi is included with the stay.
Stayed 2 nights in Aug 2022
Response from Elvis Jermann on 24 Aug 2022
Dear Jake,Thank you very much for your kind words! Pleasure to see that you enjoyed our hospitality.I hope we get a chance to welcome you back again!With kind regards,Elvis JermannRooms Division Manager