The room was not cleaned when I checked in. There was dirt on the counters and floors. There was a used bar of soap in the shower from the previous guest. The TV remote was sticky (yuck). I put a request on the door for maid service, but no one came. Breakfast was OK, waffles, eggs, bacon, etc. The front desk was friendly and helpful, and the maids gave me extra soap and shampoo on request, just never made it to the room for actual cleaning before or during my stay.