Ratings based on 148 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Exceptional staff in the lobby. Very helpful

Posted 15-Nov-2014
Pros: The highlight was the helpful staff
We enjoyed our stay and were pleasantly surprised by how much nicer, cleaner and friendlier than the Red Lion this place is.
Comment from Hotel Management
27-Nov-2014 by Management, Hotel Management
Dear Traveler, Thank you for taking time out of your day to write us a review and let us know how we are doing. I was overjoyed to hear that you enjoyed your stay with us so much and that we were able to create a friendly and comfortable atmosphere for your stay. It will bring me great pleasure to pass along your kind words to the rest of our staff. We look forward to welcoming you back to the Tacoma area in the future and providing you with the same great service. Sincerely, Amber P.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Oct-2014
Very clean, modern, comfortable beds. Huge tv and wonderful pillows. 24 hour pool and hot tub.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Victoria, BC.

Good hotel

Posted 03-Sep-2014
Location: Near Tacoma Dome.
Great location. Quiet as not on highway side. Free parking.
Comment from Hotel Management
25-Sep-2014 by Management, Hotel Management
Dear Traveler, I am very glad that you were able to take advantage of our convenient location during your recent trip to the Tacoma area and that you enjoyed a quiet and comfortable stay with us. We look forward to welcoming you back on your future trips to the area and providing you with the same great service. Sincerely, Amber P.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Torrance, CA

Nice hotel; Location is ok.

Posted 01-Sep-2014
Pros: The staff were very pleasant and the facilities were clean.
Location: The location is good in regards to proximity of restaurants, however there is a motorcycle club that meets next to the hotel making it noisy at night.
Hotel is very nice and well maintained. The staff are very helpful and accommodating. The location is nice, adjacent to the lake, however it can get a little noisy due to a local motorcycle club adjacent to the hotel. The motorcycles can get pretty loud in the middle of the night - after 12:00 am. The complimentary breakfast was pleasing.
5 out of 5
Recommended
by Mark S.from South hossmer st. Tacoma

Close to food places and short drive to malls

Posted 27-Aug-2014 on Hotels.com
Room smelled and felt clean and comfortable. Better than anticipated. Great flat screen TV. Soft and supportive bed and pillows. Indoor pool, jacuzzi, sauna, fitness room, good touches. Good breakfast. Front desk and maid service also very good. The only complaint I have is the room air conditioner didn't get the room very cold so sleeping was a bit uncomfortable. If the bed, pillows, sheets didn't smell and feel so good I'd have complained. I'm a little picky about room temperature cause I like it really cold so maybe the AC was okay.
5 out of 5
Recommended
by Gusshefrom Salem Or

Excellent Service

Posted 26-Aug-2014 on Hotels.com
Stayed the night after a full day at Wild waves amusement park. The front desk person was welcoming and the warm cookies in the evening were a great way to end our night . The only negative was the neighborhood was it became dark outside due to the bar next door. As long as you don't plan on an evening run to unwind this place deserves an A+
5 out of 5
Recommended
for Families
by karenfrom canada

wonderful breakfast

Posted 26-Aug-2014 on Hotels.com
everything was perfect, down to the staff and amenities. just if you end up getting a sofa bed room or having to sleep on a cot, lower your expectations. the mattresses on those ones are pretty bad!
3 out of 5
Recommended
for Business Travellers
by Sergiofrom Miami

OK

Posted 24-Aug-2014 on Hotels.com
Don't get carried away with some of the other reviews. This room could use some improvement with the freshness of their bed sheets - I say this and wonder why this seems to be a recurring theme with many hotels and how management could allow details like this to slip away. The rug was beat up, it could benefit hugely from steam cleaning. Bathroom was clean. Parking was extremely limited and some people parked in an area that was marked with a sign warning of the potential to have your car towed. The location was out of the way. I would look around next time.
Comment from Hotel Management
25-Sep-2014 by Management, Hotel Management
Dear Sergio, We always enjoy hearing from our guests as we are always looking for areas to improve upon and we appreciate you taking the time to write a review. We appreciate the feedback regarding the room deficiencies so we can work with our housekeeping and maintenance staff to ensure the issue is corrected. We are fortunate to have such a secure and convenient location in the heart of such a colorful and unique city and apologize that the hotel was out of the way for you. All of our guests are advised at check in that we own the entire complex and they are welcome to park throughout. The towing signs are to ensure our lot stays reserved for our guests. Sincerely, Amber P.
2 out of 5
by A verified travellerfrom PA

A disappointing stay

Posted 22-Aug-2014
Pros: The rooms were spacious and clean. The breakfast food was fine.
Cons: The amenities need to be upgraded and maintained.
Location: The hotel is not located in a good area.
The hotel was located in a not-the-best neighborhood. There was a very small parking lot, with extremely small stalls - getting in and out was very difficult. The fitness machines broke while I was using them. The hot tub was tepid and the jets didn't work. The sauna was broken. The hallways were loud at night. On the plus side, the room was comfortable and clean. The breakfast was fine, although the eating area was small.
Comment from Hotel Management
19-Sep-2014 by Amanda F, Hotel Management
Dear Disgruntled, I was sorry to hear that you did not fully enjoy your stay with us during your recent visit to the area. In order to provide our guests with a convenient location we are located in an area right of of I-5; however, we do have a twenty-four hour staff to assist our guests with any concerns they may have and I hope that in the future you will avail yourself of this convenience to assist you with any issues you have during your stay. I am glad that you found your room comfortable and clean and were able to take advantage of the complimentary breakfast. Sincerely, Amber P.
5 out of 5
Recommended
for Couples
by Jasonfrom Longview

Would stay again

Posted 22-Aug-2014 on Hotels.com
The staff was very friendly and helpful. Hotel is very easy to find and room was very nice. Not a great part of town and parking is a little difficult