Ratings based on 177 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Mar-2015
The was nice and peaceful and we loved the room, the pillows were super comfy. Also the staff was so nice and helpful and very accommodating. We only stayed one night but it was a nice experience.
3 out of 5
by A verified travellerfrom okla

stay was fairly ok

Posted 09-Mar-2015
Pros: cleaned room daily
Cons: better breakfast,lower price
Location: bad location
rough neighborhood,bad looking people hanging around hotel
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Portland

Traveling south of Seattle

Posted 05-Mar-2015
Pros: I was able to have my usual plain oatmeal, sliced apples and nuts for breakfast. That made me smile
A good place to stay right off I-5 when traveling with a car. Downtown Tacoma is not far away. Keeps you out of the downtown Seattle congestion, not to say that I-5 near Tacoma is never congested. Clean and with the breakfast included I would feel comfortable to recommend this Holiday Inn Express. My last hotel stay a few months ago was at a Four Season's Hotel. Granted not the exclusive vibe of the Four Season's Hotel but for the dollar not bad at all.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom w

Nice hotle

Posted 25-Feb-2015
Was there visiting so didn't spend a lot of time there but it was nice when I was there spacious rooms. Nice staff. The only thing is there is a military air base near by so there is a lot of noise
5 out of 5
Recommended
for Everyone
by A verified traveller

Comfort and style

Posted 17-Feb-2015
Lovely atmosphere. Fabulous breakfast with lots of choices. Clean, quiet and well appointed
3 out of 5
Recommended
for Families
by timothyfrom Kennewick

Good Service, stained Sheets.

Posted 20-Dec-2014 on Hotels.com
24 hour pool is wonderful. Had some stained sheets on one bed which was disconcerting but the front desk followed up with housekeeping quickly.
Comment from Hotel Management
28-Feb-2015 by Management, Hotel Management
Dear Timothy, Thank you for taking the time out of your day to write us a review and give us feedback. I am very glad to hear that you enjoyed our pool area and that our staff was able to quickly deal with your concerns to your satisfaction. We hope to be able to welcome you back in the near future and provide you with the same great service. Sincerely, Amber P.
5 out of 5
Recommended
for Families
by Jenniferfrom Auburn

what a great staff! we will be back

Posted 12-Dec-2014 on Hotels.com
The staff was amazing! We took a few of my daughter's friends with us for her birthday party and the staff was so on top of things that ot made our stay so easy! Breakfast was great the next day as well.
Comment from Hotel Management
21-Feb-2015 by Management, Hotel Management
Dear Jennifer, I am ecstatic to hear that our staff was able to provide you and your daughter with a relaxing birthday trip. It will bring me great pleasure to pass along your kind words to the rest of the staff. I am also happy to hear that you and your daughter were able to take advantage of the complimentary breakfast in the morning. We look forward to welcoming you and your family back during your next visit to the area and providing you with the same great service. Sincerely, Amber
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Oregon

Great location

Posted 04-Dec-2014
Hotel is in a great location just off of freeway. However when we were swimming in the pool there were some floaties...not sure if it was hair or what is was also found some in the hot tub. Kind of weird. Other than that room was comfortable, staff was great. Nice hotel.
Comment from Hotel Management
08-Dec-2014 by Management, Hotel Management
Dear S, I am very glad that you enjoyed your stay with us and that we were able to create a friendly atmosphere for you. I am sorry that there was something in pool while you were swimming and I hope that in future visits you will take advantage of our twenty-four hour staff to assist you; I am happy that you were still able to relax in your room. Thank you so much for taking the time to write us a review and we hope to welcome you back to the Tacoma area in the near future. Sincerely, Amber P.
4 out of 5
Recommended
for Everyone
by A verified traveller

Exceptional staff in the lobby. Very helpful

Posted 15-Nov-2014
Pros: The highlight was the helpful staff
We enjoyed our stay and were pleasantly surprised by how much nicer, cleaner and friendlier than the Red Lion this place is.
Comment from Hotel Management
27-Nov-2014 by Management, Hotel Management
Dear Traveler, Thank you for taking time out of your day to write us a review and let us know how we are doing. I was overjoyed to hear that you enjoyed your stay with us so much and that we were able to create a friendly and comfortable atmosphere for your stay. It will bring me great pleasure to pass along your kind words to the rest of our staff. We look forward to welcoming you back to the Tacoma area in the future and providing you with the same great service. Sincerely, Amber P.
3 out of 5
Recommended
for Business Travellers
by Danielfrom Longview

OK

Posted 31-Oct-2014 on Hotels.com
Nice hotel company vehicle was broken into
Comment from Hotel Management
17-Jan-2015 by Management, Hotel Management
Dear Daniel, We appreciate you taking the time to provide us with a review and are glad that you enjoyed your stay with us. We were so sorry to hear about the unfortunate break-in near our hotel however are glad we were able to provide you with security footage and assist with contacting the local police department. Thank you for allowing us to assist you with this incident and we do look forward to welcoming you back to our hotel during future trips to the Tacoma area. Sincerely, Amber P.