Ratings based on 183 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Breakfast was bad

Posted 04-Apr-2015
Pros: Location
Cons: fresh breakfast
Location: nothing to do but fast get in freeway
Milk was not fresh Bread has bad smell coffee was cold
Comment from Hotel Management
09-Apr-2015 by Management, Hotel Management
Dear Traveler, We appreciate you taking the time out of your day to write us a review and give us feedback. I am happy to hear that you were able to take advantage of our convenient location. I am sorry to hear that you did not enjoy your breakfast experience; our breakfast hosts work very hard to ensure that everything is fresh and restocked in a timely manner and we appreciate your feedback so that we can look into this matter. Again thank you for writing us a review and we hope to have the opportunity to welcome you back in the near future and provide you with the experience that you have come to expect from the Holiday Inn brand. Sincerely, Amber P.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Spokane, WA

Nice Location. Awesome Staff!

Posted 31-Mar-2015
Pros: Price, free breakfast, friendly staff.
Cons: Eliminate the microwave. It leaves a bad smell in the room. Our room kinda smelled like a hot pocket. Yuck!!!!
Location: Awesome location! Extremely easy to get to. Several shops located nearby.
I was concerned about the location. After I made my reservation, I was told by a friend who lived in Seattle that South Tacoma was sketchy. She could not have been more incorrect. I loved the location. It was safe & I never had a concern. The staff was extremely professional & friendly. I would definitely stay there again!
Comment from Hotel Management
15-Apr-2015 by Management, Hotel Management
Dear Traveler, I am overjoyed to hear that you enjoyed your stay with us so much and that our staff was able to exceed your expectations. I am especially glad to hear that we can look forward to hosting you in the future and providing you with the same great experience. Sincerely, Amber P.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Mar-2015
This was a perfect place to stay bea pacific Lutheran university. Clean, friendly, free breakfast, across from Denny's for a late night burger and snack. Pool is tiny but nice.
Comment from Hotel Management
15-Apr-2015 by Management, Hotel Management
Dear Traveler, I am very glad to hear that you enjoyed your recent stay with us and that you were able to take advantage of our close proximity to Pacific Lutheran University. We look forward to hosting you during all of your future visits to PLU and providing you with the same great experience. Sincerely, Amber P.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Mar-2015
The was nice and peaceful and we loved the room, the pillows were super comfy. Also the staff was so nice and helpful and very accommodating. We only stayed one night but it was a nice experience.
Comment from Hotel Management
15-Apr-2015 by Management, Hotel Management
Dear Traveler, Thank you for taking the time out of your day to write us a review and give us feedback. I am very glad to hear that you had a peaceful stay with us and that our staff was able to exceed your expectations. We look forward to welcoming you back in the future and providing you with another great experience. Sincerely, Amber P.
3 out of 5
by A verified travellerfrom okla

stay was fairly ok

Posted 09-Mar-2015
Pros: cleaned room daily
Cons: better breakfast,lower price
Location: bad location
rough neighborhood,bad looking people hanging around hotel
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Portland

Traveling south of Seattle

Posted 05-Mar-2015
Pros: I was able to have my usual plain oatmeal, sliced apples and nuts for breakfast. That made me smile
A good place to stay right off I-5 when traveling with a car. Downtown Tacoma is not far away. Keeps you out of the downtown Seattle congestion, not to say that I-5 near Tacoma is never congested. Clean and with the breakfast included I would feel comfortable to recommend this Holiday Inn Express. My last hotel stay a few months ago was at a Four Season's Hotel. Granted not the exclusive vibe of the Four Season's Hotel but for the dollar not bad at all.
Comment from Hotel Management
01-Apr-2015 by Management, Hotel Management
Dear Bevy, We appreciate you writing us a review and giving us feedback about your stay. I am happy to hear that we were able to provide you with a comfortable stay in a convenient location; and I am especially glad that we were able to provide you the comforts of home in our breakfast selection. Thank you for your recommendation and we hope to be able to welcome you back during your next trip to the Tacoma area. Best Regards, Amber P.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom w

Nice hotle

Posted 25-Feb-2015
Was there visiting so didn't spend a lot of time there but it was nice when I was there spacious rooms. Nice staff. The only thing is there is a military air base near by so there is a lot of noise
Comment from Hotel Management
25-Apr-2015 by Management, Hotel Management
Dear Sean, I am very happy to hear that you enjoyed your recent visit to the area and our staff was able to create a friendly atmosphere for you. I am sorry to hear that the military base being a few miles away disrupted your comfort while you were staying here but I am glad that you were comfortable in all other aspects of your stay. Thank you for taking the time out of your day to write us a review and give us feedback. We do hope to be able to welcome you back during any of your future stays in the Tacoma area. Sincerely, Amber P.
5 out of 5
Recommended
for Everyone
by A verified traveller

Comfort and style

Posted 17-Feb-2015
Lovely atmosphere. Fabulous breakfast with lots of choices. Clean, quiet and well appointed
Comment from Hotel Management
01-Apr-2015 by Management, Hotel Management
Dear Traveler, I am so glad to hear that our staff created a relaxing and comfortable atmosphere for you and that you were able to take advantage of our complementary breakfast in the morning. Thank you for taking the time out of your day to write us a review and we hope to be able to welcome you back to the Tacoma area in the near future. Sincerely, Amber P.
4 out of 5
Recommended
for Business Travellers
by Davefrom Albuquerque

Needs more parking

Posted 21-Jan-2015 on Hotels.com
Good Room, small parking lot
Comment from Hotel Management
01-Apr-2015 by Management, Hotel Management
Dear Dave, Thank you so much for taking the time out of your day to give us feedback. I am very glad that you enjoyed your room and I hope that you were able to take advantage of our friendly staff to assist you with your parking needs. We do hope to be able to welcome you back during your future stays in the Tacoma area. Best Regards, Amber P
5 out of 5
Recommended
for Families
by Jane

This traveller left a rating score only Posted 10-Jan-2015 on Hotels.com