Ratings based on 159 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Oregon

Great location

Posted 04-Dec-2014
Hotel is in a great location just off of freeway. However when we were swimming in the pool there were some floaties...not sure if it was hair or what is was also found some in the hot tub. Kind of weird. Other than that room was comfortable, staff was great. Nice hotel.
Comment from Hotel Management
08-Dec-2014 by Management, Hotel Management
Dear S, I am very glad that you enjoyed your stay with us and that we were able to create a friendly atmosphere for you. I am sorry that there was something in pool while you were swimming and I hope that in future visits you will take advantage of our twenty-four hour staff to assist you; I am happy that you were still able to relax in your room. Thank you so much for taking the time to write us a review and we hope to welcome you back to the Tacoma area in the near future. Sincerely, Amber P.
4 out of 5
Recommended
for Everyone
by A verified traveller

Exceptional staff in the lobby. Very helpful

Posted 15-Nov-2014
Pros: The highlight was the helpful staff
We enjoyed our stay and were pleasantly surprised by how much nicer, cleaner and friendlier than the Red Lion this place is.
Comment from Hotel Management
27-Nov-2014 by Management, Hotel Management
Dear Traveler, Thank you for taking time out of your day to write us a review and let us know how we are doing. I was overjoyed to hear that you enjoyed your stay with us so much and that we were able to create a friendly and comfortable atmosphere for your stay. It will bring me great pleasure to pass along your kind words to the rest of our staff. We look forward to welcoming you back to the Tacoma area in the future and providing you with the same great service. Sincerely, Amber P.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Oct-2014
Very clean, modern, comfortable beds. Huge tv and wonderful pillows. 24 hour pool and hot tub.
Comment from Hotel Management
11-Dec-2014 by Management, Hotel Management
Dear Traveler, I am so glad that you enjoyed a comfortable stay with us and were able to take advantage of our twenty-four hour pool. Thank you for taking the time to give us feedback and we hope to welcome you back to the Tacoma area in the near future. Sincerely, Amber P.
4 out of 5
Recommended
for Overnight Stay Before Destination
by Loriefrom Vancouver BC

Posted 14-Sep-2014 on Hotels.com
Stains on the carpet in our room, watermarks on the ceiling , squeaky beds, hotel room showing some signs of wear and age. Was quiet and comfortable though. Staff was friendly , but parking was tight as some people have trouble parking between lines .
Comment from Hotel Management
11-Dec-2014 by Management, Hotel Management
Dear Lorie, We appreciate you taking the time out of your day to write us a review and give us feedback. We always enjoy hearing about our guests experience and I am glad that you found your stay quiet and comfortable. Thank you for giving us feedback about your room so that we can get these issues addressed. We hope to welcome you back during your future visits to the Tacoma area. Sincerely, Amber P.
5 out of 5
Recommended
for Personal Event
by Linda Gfrom Post Falls, ID

EXCELLENT!

Posted 09-Sep-2014 on Hotels.com
This hotel exceeded my expectations in every way. The staff was very friendly and helpful with directions, they had cookies and milk at check-in and the breakfast was great; they had a full-time staffer restocking the hot breakfast and cleaning up any spills. The beds were AWESOME; I felt like I was sleeping on a cloud and there were 2 types of pillows (soft & firm) on each bed. I cannot say enough; STAY HERE!
Comment from Hotel Management
22-Nov-2014 by Amanda, Hotel Management
Dear Linda G, I am overjoyed that we were able to exceed your expectations and provide you with such a comfortable and friendly environment and I look forward to passing along your kind words to all the staff notably the breakfast staff. I am especially glad to hear that you slept so well. Thank you for taking the time to write us a review and we look forward to seeing you during your future visits to the Tacoma area. Sincerely, Amber P.
4 out of 5
Recommended
for Overnight Stay Before Destination
by aaudettefrom west greenwich, RI

deent remodeled hotel off the beaten track

Posted 08-Sep-2014 on Hotels.com
not quite the typical Holiday Inn Express which tend to be new buildings, but this location had all the amenities you would expect
Comment from Hotel Management
22-Nov-2014 by Amanda, Hotel Management
Dear Aaudette, I am glad to hear that you enjoyed a comfortable stay with us and that we were able to offer you all of the amenities that you required during your visit. We look forward to welcoming you back to the Tacoma area in the future and providing you with the same great service. Best Regards, Amber P.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

First Choice

Posted 08-Sep-2014 on Hotels.com
I travel a lot for business and while this location is not in the best neighborhood the hotel is clean, quite, and comfortable. They have a great pool, hot tub and exercise room and the breakfast is better than the ones offered by the surrounding hotels.
Comment from Hotel Management
22-Nov-2014 by Amanda, Hotel Management
Dear Traveler, Thank you for your loyalty and for taking the time to write us a review. It brings me joy to hear that you were able to take advantage of all of our amenities especially our complimentary breakfast and that you enjoyed a comfortable stay with us. We look forward to welcoming you back on your next business trip to the Tacoma area. Sincerely, Amber P.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 03-Sep-2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Victoria, BC.

Good hotel

Posted 03-Sep-2014
Location: Near Tacoma Dome.
Great location. Quiet as not on highway side. Free parking.
Comment from Hotel Management
25-Sep-2014 by Management, Hotel Management
Dear Traveler, I am very glad that you were able to take advantage of our convenient location during your recent trip to the Tacoma area and that you enjoyed a quiet and comfortable stay with us. We look forward to welcoming you back on your future trips to the area and providing you with the same great service. Sincerely, Amber P.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Torrance, CA

Nice hotel; Location is ok.

Posted 01-Sep-2014
Pros: The staff were very pleasant and the facilities were clean.
Location: The location is good in regards to proximity of restaurants, however there is a motorcycle club that meets next to the hotel making it noisy at night.
Hotel is very nice and well maintained. The staff are very helpful and accommodating. The location is nice, adjacent to the lake, however it can get a little noisy due to a local motorcycle club adjacent to the hotel. The motorcycles can get pretty loud in the middle of the night - after 12:00 am. The complimentary breakfast was pleasing.
Comment from Hotel Management
11-Dec-2014 by Management, Hotel Management
Dear ButterflyMe, We appreciate you taking the time to write us a review and give us feedback. I am so happy that you enjoyed your stay with us and our staff was able to assist you with all your needs. While we do not have a motorcycle club near the hotel there was a motorcycle tour going through the city during the time of your trip and they were staying in adjacent hotels. I am very sorry that this disturbed your stay but I am glad that you still enjoyed your time with us. We hope to welcome you back to the Tacoma area in the near future and provide you with the same great service. Sincerely, Amber P.