Ratings based on 118 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from PA

A disappointing stay

Posted 22-Aug-2014
Pros: The rooms were spacious and clean. The breakfast food was fine.
Cons: The amenities need to be upgraded and maintained.
Location: The hotel is not located in a good area.
The hotel was located in a not-the-best neighborhood. There was a very small parking lot, with extremely small stalls - getting in and out was very difficult. The fitness machines broke while I was using them. The hot tub was tepid and the jets didn't work. The sauna was broken. The hallways were loud at night. On the plus side, the room was comfortable and clean. The breakfast was fine, although the eating area was small.
5 out of 5
Recommended
for Everyone
by A verified traveller from Marysville Wa

No issues

Posted 23-Jul-2014
Pros: Helpful staff and it was quite.
Cons: Better channel selection.
Location: Tacoma dome and car museum
I didn't have a problem with the room at all. there was one small issue but no problems. It was quit and the staff was helpful and friendly. I will stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jul-2014
Pros: See above -- breakfast.
Cons: The breakfast area should be larger.
The hotel was a good selection. We especially like the fact that they had breakfast. However, the breakfast area was rather small.
Comment from Hotel Management
24-Jul-2014 by Amanda F, Hotel Management
Dear Traveler, I was happy to hear that you enjoyed your stay with us and were able to take advantage of the breakfast in the morning. We appreciate you taking the time to write us a review and give us feedback about our breakfast area. We always appreciate hearing suggestions from our guests on how we can make you more comfortable and we look forward to seeing you on your future trips to the Tacoma area. Best Regards, Amber P.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bellingham, Wa

Nice hotel. Nice clean swimming pool

Posted 07-Jul-2014
It was nice. Close to the zoo. Swimming pool was perfect for my 7 yrs daughter. The water of the swimming pool was very clean. Nice people. Front desk people was very helpful
Comment from Hotel Management
17-Jul-2014 by Amanda F, Hotel Management
Dear Traveler, Thank you so much for your kind words I will be overjoyed to pass your comment on to the rest of the staff. We look forward to welcoming you back on your future visits to the Tacoma area. Best Regards, Amber P.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice and clean, good WIFI and breakfast services

Posted 16-Jun-2014
We stayed this hotel on the way to Portland. Holiday Inn is always good, never been disappointed so far.
Comment from Hotel Management
20-Jun-2014 by Amanda, Hotel Management
Dear Guest, We very much appreciate your recent review. I am happy to hear that you are a frequent guest and always find your stays comfortable. We look forward to seeing you on your next trip to Portland. Sincerely, Amber P.
5 out of 5
Recommended
for Families
by Erin from Boston

Convenient location, great service

Posted 29-May-2014 on Hotels.com
The folks at Holiday Inn Express & Suites Tacoma were wonderful! I stayed with family, in adjoining rooms, and the hotel was able to accommodate the request, which was very helpful. The free Wifi was ok, sometimes hard to connect. The bedding was so comfortable, and the towels and toiletries were always fresh when we got back to the room. The front desk even had those necessities someone always forgets to pack--toothbrush, razor, shaving cream--which was great. The location was great, right off the highway, which was conveniently located near the family we were visiting as well as the main highway to get us around to Seattle and downtown Tacoma. I would definitely stay at another Holiday Inn Express & Suites again--and recommend it to friends!
Comment from Hotel Management
09-Aug-2014 by Amanda, Hotel Management
Dear Erin, Thank you for your feedback. I am glad to hear that we were able to accommodate your request for adjoining rooms and that that worked our for your family. I am sorry to hear that you experienced difficulties with our Wifi. During your next trip, please contact the front desk so we can assist you in troubleshooting. Despite running into this issue, we are glad to hear that enjoyed the rest of your stay. We look forward to welcoming you back during your future trips to the Tacoma area! Best Regards, Tasha Bishop General Manager
2 out of 5
by Debra from Spokane

weekend getaway

Posted 26-May-2014
Pros: the small lake next door
Cons: arm chair in the room, so you have more places to sit besides the bed
Location: not much close, anything you have to drive too
the doors of the rooms slam so you hear a lot of that, and the road with nosy cars not a lot of parking and bedding was ripped and still on the beds don't like the coffee pot in the bathroom, and the burn marks in the carpet I could nit pic and go on, but I wont....
Comment from Hotel Management
03-Jul-2014 by Amanda F, Hotel Management
Dear Debra, Thank you for taking the time to evaluate your stay with us as we depend on feedback to know how we are doing. I am glad that you enjoyed the view from your room and I hope that you were able to spot some wildlife during your stay. I am sorry to hear that you had some concerns during your stay that you did not feel comfortable bringing to the attention of the staff. We do have staff on duty twenty-four hours a day to help you with any concerns you have and I hope that you will take advantage of them during your next stay. We are constantly doing work to ensure that our hotel is staying in top condition and I appreciate your feedback and will pass it on to our housekeeping staff. Sincerely, Amber P.
4 out of 5
Recommended
for Families
by Cindy from Rowlett , tx

Sketchy neighborhood.

Posted 16-May-2014 on Hotels.com
Great staff , friendly and very helpful. Room was good. Usual breakfast. Nothing outstanding. But , we were only there as a stopping point to the next destination.
Comment from Hotel Management
03-Jul-2014 by Amanda, Hotel Management
Dear Cindy, I was overjoyed to hear that you found our staff friendly and helpful and will be happy to pass along your comments to them. I am glad that you found your stay comfortable at our location during your recent travels. While providing our guests with convenient access to I-5 we are in a colorful and diverse area. We do have staff on duty twenty-four hours a day to resolve any issues or concerns you may have and we hope that you will take advantage of this during your next stay. Sincerely, Amber P.
4 out of 5
Recommended
for Everyone
by pj from vancouver, wa

clean and comfortable

Posted 13-May-2014
Our room was clean and comfortable. The breakfast was very good with a number of choices. The motel was close to freeway access, numerous restaurants and only a few miles from PLU, military bases and Tacoma Mall. Be sure to visit Point Defiance Park. Famous Dave's is nearby for excellent bbq food.
Comment from Hotel Management
20-Jun-2014 by Amanda, Hotel Management
Dear PJ, Thank you for your recent review I am glad that you were comfortable during your stay and enjoyed the breakfast. I am also very happy to hear that you were able to enjoy Point Defiance Park; it is a beautiful area and nice place to go for a walk or enjoy a meal outside. We look forward to welcoming you when you return. Best Regards, Amber P
3 out of 5
Recommended
for Personal Event
by Keith Bender from Washington

Posted 05-May-2014 on Hotels.com
It was a nice hotel location wasn't ideal for the price but it was ok.
Comment from Hotel Management
03-Jul-2014 by Amanda, Hotel Management
Dear Traveler, We appreciate you taking the time to give us feedback about your recent stay. I am very happy to hear that you were comfortable during your stay. Being right off of I-5 we hope to be a convenient location for our guests as well as allowing them a lot of local choices for eating close by; and I am sorry that this was not the most convenient for where you were needing. Please feel free to contact the staff at any time for directions or advice on shortcuts to any destination that you may need to travel to in future stays. Best Regards, Amber P.