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Really wished either the pool or the hot tub was open for use. The continental breakfasts made up for it, somewhat. If that wasn't available either, I might have given less than 5 stars!
Yudie
Stayed 1 night in Apr 2024
Response from Sean on 8 May 2024
Thank you for taking time to leave feedback. We are glad you were able to enjoy our breakfast!
We always like to stay at Holiday inn rooms are clean and comfortable staff is very friendly, The only downside to this stay was no pool but you could tell there was construction being finished up so maybe next time
Mark
Stayed 1 night in Apr 2024
Response from Tiara on 22 Apr 2024
Thank you for staying with us! Have a wonderful week!
Inside was nice, but bed was not comfortable. Outside appeared to need a face lift and workers were repairing the roof. The building was checked by security dogs while we were there. There were two people smoking too close to the entrance and smoke was blowing into the lobby. Otherwise fine, we'll probably stay there next trip.
Steven
Stayed 1 night in Feb 2024
Response from Sean on 10 Feb 2024
Thank you for staying with us! We look forward to seeing you again next time you are in Puyallup!
Hotel under construction. Arrived too early to check in. Waited until a room opened up after the front desk requested staff get started to make up our room. Good stay.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
2/10 Terrible
Thomas
Travelled with family, Travelled with pets
20 Dec 2023
Liked: Property conditions & facilities
Disliked: Staff & service
Check-in service was deplorable
Thomas
Stayed 1 night in Dec 2023
Response from Tiara on 20 Dec 2023
Thank you for taking the time to give us feedback regarding your stay.
First time having my family stay at a Holiday Inn Express. Great experience for all of us. I recommend for all families with little ones.
Chris
Stayed 1 night in Dec 2023
Response from Tiara on 20 Dec 2023
Thank you for the amazing review! We would love to have you back as our guest in the future!
8/10 Good
Emily
16 Dec 2023
Liked: Cleanliness, staff & service
The pool wasn’t in service
Emily
Stayed 2 nights in Dec 2023
Response from Sean on 16 Dec 2023
Thank you for staying with us. We apologize that the pool is currently closed for renovations. We hope to see you again next spring or summer when it is open again.
There was quite a bit of road noise, but thats expected for being just off the highway. The hotel staff were great, rooms clean and comfortable. I would definately stay again.
Kristin
Stayed 1 night in Dec 2023
Response from Tiara on 12 Dec 2023
Thank you for staying with us! We appreciate your feedback!
Room was excellent, clean, and up graded. Did not care for the Dove soap and loation. Did like the Keurig coffee maker in room. Staff was helpful and friendly. Hotel and room smelled clean was free from damage or stains. The free breakfast was tasty and well made.
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
6/10 Okay
Rose
Travelled with family
26 Nov 2023
Liked: Amenities
Proximity to freeway - loud traffic noise - kept us up all night.
Nice, clean hotel, nice clean room.
We're very disappointed that the pool was closed. Nothing was said about that when we made reservations. Having a pool was one of the deciding factors on choosing this hotel.
Chris
Stayed 3 nights in Nov 2023
Response from Tiara on 28 Nov 2023
Thank you for taking the time to give us your feedback! We appreciate you staying with us!
8/10 Good
David
Travelled with family
19 Nov 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Only complaint was the pool and hot tub were out of order. It would have been nice to know that upfront before booking. They were very accommodating by arranging for us to use the Pool nearby at the Best Western. Other than that it was a wonderful stay
David
Stayed 1 night in Nov 2023
Response from Tiara on 20 Nov 2023
Thank you for taking the time to give us your feedback! We appreciate your understanding with our pool closure. Have a great week!
This hotel was very clean, the room was a nice size, breakfast had variety and was good. Staff was friendly.
Roger
Stayed 5 nights in Nov 2023
Response from Tiara on 17 Nov 2023
Thank you for the amazing review! We look forward to your next visit!
8/10 Good
Mark
13 Nov 2023
Part of hotel being renovated, pool was closed, our room was renovated 3 years ago and in good condition. Convenient location, heavy traffic. Lots of nearby restaurants, coffee, & other activities.
Mark
Stayed 1 night in Nov 2023
Response from Tiara on 14 Nov 2023
Thank you for the great feedback! We appreciate your compliments.
This was the second time we stayed at this property. It is very comfortable and clean. The breakfast is very good as well with a variety for everyone. We will stay here again.