Ratings based on 299 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
70% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Casino not kid friendly

Posted 23-Feb-2015
Pros: Room was nice and location was good
Cons: Air ventilation in common areas and casino
Location: Tacoma dome
Room ok but main lobby and casino very smoky... Wait for Buffet very smoky area as well as check in area.
5 out of 5
for Everyone
by A verified travellerfrom Seattle

Everything was wonderful!

Posted 18-Feb-2015
Pros: The service, the staff and how everything was so close together.
Cons: Need to offer room service!!!
Location: I didn't go out of hotel, however, I could see upon arrival that there were many thing of interest nearby.
My friends and I had a wonderful experience at the hotel. The staff were very friendly and accomodating. I found the room to be very clean and spacious. I have no complaints. My only concern was that there was no room service! I personally like room service. Maybe, one day will invest in room service. I will be back!! Thank you
2 out of 5
by A verified traveller

Stinky Queen

Posted 01-Feb-2015
It STUNK literally STUNK of cigarette smoke The wait staff in the breakfast restaurant were pleasant but unable to handle a busy place! Waited 10 min. to get a table to find that there were many many empty tables just inadequate staffing
2 out of 5
by A verified traveller

too far from main casino

Posted 17-Jan-2015
had to wait long time for transportation to main casino. machines didn't pay. very smokey. will not visit again
2 out of 5
by A verified traveller

Not Impressed

Posted 11-Jan-2015
Never had been there before. We entered via the main Casino doors. BOOM. Hit by a cigarette smell that gave me a headache. Opened door into Smok-free room and immediately called front desk for new room. They said they wound send ionizer. They did and that remedies the the problem.
4 out of 5
for Everyone
by A verified travellerfrom yuma, az

Out of nonsmoking rooms

Posted 16-Dec-2014
Nice room but it stunk of smoke. Even though we requested a nonsmoking room, they had none when we checked in.
3 out of 5
for Everyone
by A verified traveller

Room great but some staff was great others lacked

Posted 14-Dec-2014
Pros: Some of the staff were very helpful. And the rooms were nice and clean and quiet and great for the price. See my experience
Cons: Some staff could use a little more help with their customer service. See my experience above.
Location: Child had a competition near by, zoo and shopping.
First refused to allow my husband and child check in because reservation was in my name. I asked him if she would speak to me on the phone and he asked her and she said no. I was stuck in a traffic jam about an hour and 20 minutes away. So my husband who is very passive and patient was like she won't talk to you we'll just wait and they didn't have a car because a friend had dropped them off and left because I was coming from a busy meeting from a different location that day. So I called them and just before I started to say this is ridiculous are last names match, our addresses match, the reservation said 2 adults and 1 child. She cut me off, said her manager said it was fine and I just needed to stop by the desk to provide my id when I got in and she hung up on me. When I arrived I waited for the valet and when I saw one, was asking a question and he was having none of that and said I am off and I said okay well is there another valet and he wouldn't even answer my question and blew past me. Finally a few minutes later another valet arrived and he was very sweet guy. Went to the front counter and the ladies at the front counter were also so nice and sweet. So definitely a mixed bag on who you deal with there. Bartenders, staff people on the casino were very helpful. Rooms very comfortable and clean but even with a smoke free room and being a smoker myself it was very smoky place, their smoke eaters did not work very well.
3 out of 5
by A verified travellerfrom Portland

Gambling and event venue

Posted 13-Dec-2014
Note: This is a smoking hotel-casino. Booked an upgraded room to attend show at "other" Emerald Queen. Entrance was serioudly sketchy, but appreciated the valet and free parking. Greeting at check in left something to be desired (not even a smile, a welcome). Shuttle was convenient, room was nice but could not escape the dense smoke smell. They explain that even on non smoking rooms and floors, the smoke permiates everything. It's true. It was so bad, everywhere. We paid way too much for our room considering it all.
4 out of 5
for Everyone
by A verified traveller

Posted 12-Dec-2014
Pros: Very polite staff.
Cons: Walking through the casino to check in is a little difficult but I don't know what they can do about it.
Location: You have Tacoma with plays, theaters and great food. We did the waterfront for dining.
We told them when we checked in that we were 3 and could they please make sure that we had enough for 3 such as towels, glasses etc. By the time we got our luggage and went to the room they had placed more towels in the bathroom and we were well taken care of. The next day they asked if we had enough of everything.
4 out of 5
for Everyone
by A verified travellerfrom north bend, Wa

Had a nice time and stay

Posted 26-Nov-2014
Pros: fun
Cons: smell
Location: concerts
However the room smelled like a cigarette it seemed to be coming out of the ac