Ratings based on 246 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
67% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Smoky non-smoking room

Posted 08-Sep-2014
Bad smoke smell in the room. Can't even smell well!
4 out of 5
Recommended
for Everyone
by A verified traveller from vancouver bc

Nice hotel...clean and comfortable

Posted 02-Sep-2014
Pros: Asino
Cons: Hotel itself was fine
Location: Tacoma Dome nice and close.
Unable to charge to room because we booked through Expedia.
1 out of 5
by A verified traveller

Posted 12-Aug-2014
old furniture, old tv, horrible expierence was really not worth it, there is no actual pics of the hotel online and you have to be checked out before 11AM..
2 out of 5
by A verified traveller from Seabeck, WA

AC was horrible & no poker tables!

Posted 21-Jul-2014
Pros: Nothing!
Cons: Air Conditioning through out building and put in poker tables
Location: Location was very congested!
We took the stairs instead of the elevator because there was no AC in elevator. The AC did not circulate well thru casino either! Staff was hard to find and not nice! If you want to play poker tables then you have to go to other Emerald Queen and the staff there is much nicer! ...I did find out that they have shuttle between casino's but only after we drove over there! Hotel staff did not tell me upon check in. Our hotel room was clean and comfy but also AC did not work well in room either...We will not stay here again, I'd rather pay higher price at smaller casino's to have good working AC, poker tables in same building and staff that provide great customer service!
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent stay

Posted 21-Jul-2014
Pros: Clean and comfortable.
Cons: Nothing I can think of.
Location: Casino
Easy and quick check in. Friendly and helpful staff.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ellensburg, WA

Easy location to get to.

Posted 13-Jul-2014
Great buffet, nice pool and friendly staff. Only wish the AC worked better in the hotel room. Very hot with little relief. Would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice comfy bed important to me. Food was very good

Posted 06-Jul-2014
Food good, great service in restaurant, and beds comfy. Make sure you ask for a room away from elevator and ice machine. Wall thin heard ice machine drop ice often. Good stay altogether!
2 out of 5
by A verified traveller

To much smoke

Posted 30-Jun-2014
We had a non-smoking room but it seems the smoke from the Casino must come though the vents to the rooms. Smelled horribly. Room was clean, no refrigerator, staff was helpful
3 out of 5
Recommended
for Couples
by A verified traveller

Posted 15-May-2014
We enjoyed our stay. Rather inconvenient that the hotel desk is in the middle of the casino instead of having its own entrance.
5 out of 5
Recommended
for Personal Event
by Dudley

This traveller left a rating score only Posted 14-May-2014 on Hotels.com