Ratings based on 318 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
70% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom S

Over priced smoke house

Posted 27-Apr-2015
We get to front counter the lady makes us feel bad for booking with Expedia, than she tells us we have to pay an extra $200 deposit because we did. Get to room its a non-smoking room.... It's like the rest of the place so full of smoke you can cut it with a knife. The bed was the only nice thing. The rest of the whole establishment is road hard and coming apart at the seams. Room was dated......
3 out of 5
by A verified travellerfrom Spokane

Should be called Gitmo Hotel and Casino

Posted 23-Apr-2015
Pros: The room was very quiet.
Cons: Extensive training on customer service and hospitality.
I do quite a bit of travel and stay at various hotels. My wife and I are medical and mental health professionals and we were in town on business. The room itself was comfortable and quiet but the staff were very unpleasant and unhelpful. We consistently observed a huge level of contempt toward patrons from nearly all staff, however, the staff seemed to laugh with one another and give high-fives to one another. As a patron I felt that I was a nuisance to the employees. Security gave a feel that patrons were not to be trusted and made for a highly anxious experience. I realize this is a casino but I have not experienced this with any other hotel/casino in the past. If you plan to stay be ready to hear about the Slot Club comp meal and how people are always trying to scam the casino out of a dinner. We heard this many times by many staff (we didn't even try to receive the free meal). I recommend staying somewhere else and driving to the casino to gamble.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Salem, OR

My stay

Posted 20-Apr-2015
Pros: Very friendly staff and good food.
The facility look very nice, the dinner buffet was very good with many choices. My only real complaint was it seemed there was no venitilation and it was so smokey it was uncomfortable. Rooms were very clean and nice.
3 out of 5
by A verified traveller

So so

Posted 20-Apr-2015
Location: Basically located in an industrial park just north of the Port of Tacoma
Not very impressive, wouldn't stay there again. Over priced, noisy, bad layout, aggressive staff, real casino is a bus ride away.
2 out of 5
by A verified traveller

I didn't like it cuz of the smoke!!

Posted 13-Apr-2015
If I could get my money back I wood!! To smokey!! To loud!!
1 out of 5
by A verified traveller

Horrible!

Posted 05-Apr-2015
Pros: Nothing
Cons: Staff, cleanliness, honest advertising, and more available areas to eat.
Location: It's close to the Tacoma Dome.
Nothing that was advertised. The front desk staff were rude and unaccommodating. I will never stay there again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle

Great hotel and entertainment

Posted 29-Mar-2015
Pros: We liked the parking garage and the bus to see the entertainment. Great improvements over the years.
Cons: We would like to have the buffet open earlier on the weekends so we can have breakfast around 8:00 am.
Location: Easy freeway access Don't need much for directions will see right away
Comfortable hotel Had so much fun Comedy show was really great
2 out of 5
Recommended
for Everyone
by A verified traveller

The hotel room Smelled like an ashtray !

Posted 22-Mar-2015
4 out of 5
Recommended
for Couples
by A verified travellerfrom Tacoma Wash

Stay there at least three times a year

Posted 17-Mar-2015
Pros: That we can come there and pretty much do everything without leaving.
Cons: Mayby add refrigerators to the room granted it may cause a slight room adjustment but I am thinking of long term in the event of extended stay
Location: We were in fife Wash there were other thing to do in area but we chose to hang out in the casino
Always have had good time and as a matter of fact I am booking my one year anniversary there 6-5-6-8
3 out of 5
by A verified traveller

Casino not kid friendly

Posted 23-Feb-2015
Pros: Room was nice and location was good
Cons: Air ventilation in common areas and casino
Location: Tacoma dome
Room ok but main lobby and casino very smoky... Wait for Buffet very smoky area as well as check in area.