Sports facility

Reviews of The Grand Hotel, Ascend Hotel Collection

3 out of 5
The Grand Hotel, Ascend Hotel Collection
1129 N Summit Blvd, PO Box 4310, Frisco, CO

Reviews

6.4
Rating 10 - Excellent. 185 out of 1002 reviews" "
Rating 8 - Good. 250 out of 1002 reviews" "
Rating 6 - Okay. 219 out of 1002 reviews" "
Rating 4 - Poor. 182 out of 1002 reviews" "
Rating 2 - Terrible. 166 out of 1002 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Michaell

Liked: Cleanliness
It is in a great location and easy to get into town and to the ski resorts. The water in the hot tub was hot but it was somewhat in a state of disrepair and the water level was low most days overall that wasn’t bad the pool was a little bit cold, but I enjoyed the cold water. I parked in the back and it was a great location in terms of distance from my room, but the back parking lot was a little bit in disrepair, and it was quite a bit muddy and on shoveled on most of the days The value of what you get for this hotel wasn’t bad, but I was hoping for a little bit higher quality stay my room was not bad and the staff maintained it during the week while I was staying there.
Stayed 9 nights in Mar 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Molly

Liked: Cleanliness, staff & service
The staff was very helpful and inviting. The rooms were clean and cleaning staff was prompt. The gym only had 2 working ellipticals so that was disappointing - the rest of the equipment was broken.
Stayed 2 nights in Mar 2024

8/10 Good

Richard, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience.
Stayed 2 nights in Feb 2024

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Concepcion

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was run down and not clean. Our bathroom was dirty, we had to clean it before we used it. The vent fan in bathroom did not work either. Carpet in room was sticky, we kept socks or shoes on at all times. No smoke detector in the room. Stains on furniture and walls. Just over a cheap, run down hotel. Don’t waste your money here.
Stayed 1 night in Feb 2024

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much
Stayed 2 nights in Feb 2024

6/10 Okay

Robin

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The check-in/check-out process what really easy. Very nice staff. The beds in the rooms are doubles and very small for two people and one of our beds was broken. There is a restaurant connected to the hotel and I would NOT NOT recommend going there for ANY meal. We got nachos to go and they were not edible. Clumpy cheese and jalapeños. Nothing else on them. There are 2 hot tubs which was nice after a day of skiing.
Stayed 1 night in Feb 2024

4/10 Poor

laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Irene, Loveland

Travelled with family
Liked: Cleanliness, staff & service
The property was pretty outdated/old and very basic, like a simple Super-8 or Days Inn motel, but it cost $400 , which was of course only due to proximity to the nearby ski areas. The room was really small, as were the beds. Fortunately, at our request, the staff did bring an additional cot at no extra price. The pool and hot tub areas were in good condition. There were no nice places to go for food or drinks within walking distance, only fast food. The adjoining restaurant did not have a liquor license and looked like a Denny’s. The staff was friendly and helpful and the property was clean, although smelled of strong cleaning products. The decorations and ambiance were extremely limited. Overall, the place served our needs, but for the price was quite a disappointment. We do not plan to stay there again.
Stayed 1 night in Feb 2024

8/10 Good

Terry, Hoover

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property details says it has a bar.It does but they don’t have a license to sell alcohol..it has a restaraunt but it’s only Mexican food.The booths are old and tattered.The rest of the hotel was nice.
Stayed 4 nights in Jan 2024

6/10 Okay

Regis Jolivet

Travelled with family
Liked: Cleanliness
We feel bad smells in the second floor
Stayed 4 nights in Jan 2024

6/10 Okay

Robert

cluttered
Stayed 3 nights in Jan 2024

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all a very good stay.
Stayed 2 nights in Jan 2024

8/10 Good

Ethan

Liked: Property conditions & facilities
Good place for the price - many annoying little negatives but a lo
Stayed 1 night in Jan 2024

4/10 Poor

Aleksander

Disliked: Property conditions & facilities
Hard to find, generic entrance, low quality dining. The name Grand Hotel is giving an impression of older classic hotel. It is instead generic, low end utilitarian hotel in an uninteresting area.
Stayed 1 night in Jan 2024

8/10 Good

Amos

Travelled with family
Liked: Cleanliness, amenities
My Wife and I had a great and comfortable stay while here. The location is really great. 15 minute drive to Breckenridge and about the same to Keystone. Was minutes away from downtown Frisco and right next to Starbucks. Very convenient:). The only downside was the staff or lack thereof. We had to wait about 15 minutes when we walked in to check in at about 5pm for staff to come to the front desk. Not a great first impression. There were other times when we needed something and came to the front desk and no one was there. Other than that I would recommend this place.
Stayed 3 nights in Jan 2024

4/10 Poor

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Its a hotel that's seen better days. The facility looks good from the outside but needs updating on the inside. Rooms are clean and beds are comfortable but furniture is worn. The gym has decent machines but needs a new bench and more variety than two 50lb dumbells.
Stayed 1 night in Jan 2024

4/10 Poor

Matt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I want to give this hotel a 4 or 5 star rating but after the interaction I had with the manager via the front desk. Winter storm came through last night and knocked out the power. Totally not their fault, I get that. However we went multiple hours without heat, lights or any power. When I asked for a partial refund or a discount towards another night I was told “absolutely no refunds”. We checked in and got ready for dinner, had maybe an hour in the hot tub which was great, so overall less than 2 hours in the room before losing the power. I was told, I stayed there I pay the full price. We would have taken a breakfast voucher or something! Super inconsiderate and clearly only cares about the money. Will be staying elsewhere next time we are in town.
Stayed 1 night in Jan 2024

4/10 Poor

Lori

Travelled with family
Liked: Amenities
Disliked: Staff & service
I booked 2 nights. For some reason my key card did not after the first night. I was skiing all day, then visited with friends until late. I returned at midnight. My key did not work. I waited at the front desk for 10 minutes or so then knocked on the employee door near the front desk. No one came out. In man time, my son tried his card - it did not work. I then called the hotel and they told me to go to the front desk. I was able to get new cards around 12:40. So exhausted and disappointed. Not sure why cards didnt work when we were booked for 2 nights!
Stayed 2 nights in Jan 2024

2/10 Terrible

Ethan

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

katie

Heater was unbelievably loud and cranked up to 80 on its own in the middle of the night. No dark curtains on the windows let the building outdoor lights keep the room super bright all night. 🙄
Stayed 1 night in Dec 2023

10/10 Excellent

Travis

Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Property is in good shape. The beds are comfy and rooms are pretty clean.
Stayed 1 night in Dec 2023

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant on site has a lot of potential. The gentleman who ran the breakfast was doing an amazing job by himself. He was very attentive. We really liked the food. The cold weather really did a job on the pipes and it took forever for the water to get hot. I just didn’t have the patience. Fortunately, my companion did. She enjoyed a hot shower. The king size bed was excellent and overall the room was very comfortable.
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There was very little hot water at all, took a nice cold shower,
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service
First rooms had no hot water and one of the showers wasn't draining correctly. On the hallway on the way out of the hotel there was dog poop on the floor, limited dining menu in the adjacent restaurant and overly priced and longer waits even when the restaurant was empty.
Stayed 4 nights in Dec 2023

10/10 Excellent

Aseal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with my stay customer service stafff always thier to help very clean no issues
Stayed 1 night in Dec 2023

10/10 Excellent

Qashona, Ponchatoula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Dec 2023

6/10 Okay

Hollen

Travelled with family
Liked: Staff & service, room comfort
Mid hotel
The good: staff was nice and beds were comfortable. Price was definitely competitive The bad: website said restaurant with breakfast and it was closed which was inconvenient for 6 skiers. Weirdly decorated —felt like a jail.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski Weekend
Friendly, clean, and reasonable. What more could you ask for.
Stayed 1 night in Dec 2023

10/10 Excellent

Lane

Stayed 3 nights in Dec 2023

8/10 Good

Timothy

Travelled with family
Not bad , nice stay. Pool amenities were nice for both leisure or family stay. Area is convenient, highway is easily accessible . Variety of restaurants close by .
Stayed 1 night in Nov 2023

6/10 Okay

Daniel

Liked: Staff & service
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
CALL HOTEL BEFORE BOOKING
Not as advertised 11/23. Front reception area being done and entire hotel reaked of lacquer. Bar not open. Restaurant not open. Stairwell doors and windows open all night long. Blood stain on comforter on bed and bathroom very tired and needs updating. Half the drawers in the room do not stay closed and mini fridge very loud. Friendly staff but would not have booked here knowing the condition of the hotel and its projects. Affordable price but you get what you pay for in Summit County.
Stayed 2 nights in Nov 2023

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Riky

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0 anything
I had no fresh towels after the 1st day 0 room service my trash cans were full the whole time. Random people coming in and out the windows. The water was no where near hot. I could never reach the front desk
Stayed 5 nights in Nov 2023

2/10 Terrible

Sara

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
This hotel is not currently suitable for people to stay. the lobby is under construction. The restaurant is closed. There are gaps in the flooring in the public areas. It looks like there are long-term renters staying in some of the rooms adjacent to the parking lot which is full of junk cars. The hallways smell horrible. The room itself isn’t bad. The bed was comfortable and the sheets are clean. But the furniture is pretty dinged up. Do not recommend.
Stayed 1 night in Nov 2023

2/10 Terrible

James

Stayed 1 night in Oct 2023

2/10 Terrible

Joely

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

NARAYAN, CHEYENNE

Travelled with family and small children
Could be better !!
Stayed 1 night in Oct 2023

10/10 Excellent

Victoriano, Celina

Stayed 1 night in Oct 2023

4/10 Poor

Gabrielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Fire alarms went off at 7am. Did not see staff for 2 minutes while trying to check in
Stayed 1 night in Sep 2023

4/10 Poor

Jacob

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Bathroom in room had evidence of mold. The pool was disgusting with flies and bugs. Hot tub was not operational. Sauna was not operational. Bathtub would not drain. All the ice machines were turned off. The refrigerator in the room didn’t work either. Will not be renting to this property.
Stayed 1 night in Oct 2023

4/10 Poor

Alyssa

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
What I liked was the room but what I didn’t like was the service and everything seemed to be broken
Stayed 1 night in Oct 2023