Courtyard view

Reviews of Swashbuckler Motel

2 out of 5
Swashbuckler Motel
11875 Gulf Blvd, Treasure Island, FL

Reviews

6.6
Rating 10 - Excellent. 13 out of 47 reviews" "
Rating 8 - Good. 11 out of 47 reviews" "
Rating 6 - Okay. 6 out of 47 reviews" "
Rating 4 - Poor. 9 out of 47 reviews" "
Rating 2 - Terrible. 8 out of 47 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to stores and beach. Staff was very nice. Walking distance to circle k and John pass. Awesome stay.
Stayed 6 nights in Mar 2020

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was very friendly and helpful - had a great experience! Also, the location is perfect!
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and look forward to another visit,
Stayed 2 nights in Mar 2020

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
d comfortable.
Stayed 5 nights in Mar 2020

6/10 Okay

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival I was told I they were overbooked and to contact Expedia and they would help me find other lodging. Which never happened. We ended up having to cut our visit with relatives from Chicago short and drive over 2 hours back home very disappointed in this motel and Expedia. Will never use them again for a Hotel/Motel
Stayed 1 night in Feb 2020

6/10 Okay

Butch, Birmingham

Business traveller
They over booked and canceled my reservation that was made two months in advance. I was left with no place to stay upon arrival.
Stayed 7 nights in Feb 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
The manager was very helpful.... The atmosphere was ahmazing...def will be back
Stayed 1 night in Feb 2020

2/10 Terrible

Nathen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ever received a room
Over booked. Never had a room only found out when i arrived. My only bad hotel experience. Great job Hotels.com
Stayed 1 night in Feb 2020

2/10 Terrible

Jane, Ocala, FL

Travelled with family
We didn't stay there, our reservation was canceled. Very upset.
Stayed 2 nights in Feb 2020

2/10 Terrible

CLS

Disliked: Amenities, property conditions & facilities
Made a reservation through Expedia dispute several others saying they were overbooked and then had a hard time getting a room. It happened to us! They were overbooked, acted as if no problem. Has a look for a room ourselves, didn’t seem to feel it was their responsibility. Valentines weekend. NOTHING available for miles around!!! Ended up with a room at the Swashbuckler but not ready for several Hours. Just seems it a practice to overbook, nobody wants to have to worry if their reservation is secure or not!
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room we had reserved was not available and the only other one was substandard.
Stayed 1 night in Feb 2020

8/10 Good

Greg, Cape Coral FL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Great staff. Wonderful location with lots to do.
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family and small children
We were unable to stay at the property due to a overbooking and then were left scrambling to find another place last minute.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
It was clean and very spartan. They had no towel racks or any place to hang anything. It be fine for one night. The owners were very nice.
Stayed 2 nights in Jan 2020
Response from Kathy on 11 Feb 2020
Thank you for taking a moment to let us know about your stay. We do have rooms that are compact but also offer five floorplans depending on the guests preference. We would like to offer you a free upgrade on room size the next time you visit us. Most importantly, we appreciate you. Safe and happy travels!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very convenient location. Pool could use some attention. Some of the patrons were live ins. They did not bother anyone, but they were not clean.
Stayed 2 nights in Jan 2020
Response from Kathy on 21 Jan 2020
Thank you for your candid comments and giving us a good rating. Its important for us to know where we can improve. We hope to see you again soon. Happy travels !!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Kathy on 13 Jan 2020
We are grateful you took the time to share your positive visit with us. Hopefully, we will see you again soon. Happy Travels

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swashbucking Stay.
Excellent service upon arrival and afterwards. Will definately staay here again.Great location
Stayed 1 night in Jan 2020
Response from Kathy on 13 Jan 2020
Yeah!!! We are super happy you had a great visit. We strive to maintain above average service to everyone. See you soon! and Happy travels.

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel.com over booked and we did not have a room
My husband and I booked with hotels.com. And the day we arrive we were informed (along with 4 other people) that they were totally booked and no rooms were availabe!! This was new years eve!! So not alot of choices. We ended up finding a room with the help of the hotel we were supposed to stay at. But ... Cost us double what we were wanting to spend!! If you use this website. Take the time to call the place you booked. To see if hotel.com over booked them.
Stayed 1 night in Dec 2019

4/10 Poor

Steve

Disliked: Staff & service
Horrible experience.
We arrived at 4pm to checkin. There was a note on the door to call “Kathy” upon arrival. We called and texted for 2 hours with no reply or answer. After waiting outside for an hour and 45 mins a maintenance man was nice enough to help us into a room. Several hours later we finally got a text from Kathy saying that Expedia.com overbooked the hotel and that we should contact them because they would not have a room available to us. We did NOT book though Expedia! This after we had already received a key. I understand that these glitches happen but to avoid your customers so that you don’t have the confrontation is a horrible and very unprofessional way to do business. We will NEVER even think about staying at this property again. Absolutely horrible experience.
Stayed 2 nights in Dec 2019
Response from Kathy on 13 Jan 2020
WE are deeply sorry that your impression of our service and staff was below standard. We would never intentionally ignore or not be available to our customers. The unfortunate circumstance with your visit presented several factors. 1. We were over booked by the booking site and put a plan in action immediately to assist our customers in finding other accommodations 2. We gave the booking difference to guests such as your self and found accommodations at nearby hotels. 3.No one was required to pay out of pocket over and above original booking amount. We sent you to a neighboring hotel and paid for your room. You were also not charged for the first night you stayed with us.

4/10 Poor

Verified traveller

Travelled with partner
Property was over booked. We were sent to a different motel that cost more.
Stayed 1 night in Dec 2019

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Kathy on 4 Dec 2019
Dear Valued Guest, We are concerned that your stay was not to your satisfaction. Please contact our office directly so we can discuss and remedy any items that we were not aware of. Respectfully, Kathy Swashbuckler Motel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like good prices friendly dogs good adress easy parkning
Stayed 3 nights in Nov 2019
Response from Kathy on 4 Dec 2019
Dear Guest, We are happy you enjoyed your stay. Thank you for the positive comments. Hopefully, we will see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2019
Response from Kathy on 3 Dec 2019
Thank you kindly for the high rating. We are glad you enjoyed your visit. We will continue to improve our service and accommodations to reach beyond your expectations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Kathy on 29 Nov 2019
Thank you for the almost perfect star rating. We truly appreciate you taking the time to rate us.

8/10 Good

cathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good stay
Great stay. Kathy at front desk was pleasant and told me about the room and facilities when she showed me to my room. Room was spacious, clean and comfortable. Located right across from beach.
Stayed 1 night in Oct 2019
Response from Kathy on 22 Oct 2019
Thank you for your review. We appreciate it.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms were very small we actually got upgraded from a regular motel room to a suite you had to squeeze between the refrigerator and the stove go around the corner to get to the bathroom in the room and the shower barely run any water out the hot and cold handles for the shower we're down where a bathtub should be as if a tub was still there as if they had a tub there at one time and removed it and stuck a shower in instead. The staff was awesome that it had rained the night before and then all day the next day and that night no one ever clean the leaves out of the pool and we were not comfortable getting in a swimming pool with it full of leaves from the oak tree.
Stayed 2 nights in Oct 2019
Response from Kathy on 22 Oct 2019
Thank you for giving us a review . Hopefully it won't rain next time you visit.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable rates, great location. They have traditional motel rooms and apts that are fully stocked. Plenty of room for the whole family. The beach is right across the street.
Stayed 1 night in Sep 2019
Response from Kathy on 1 Oct 2019
We are so happy you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the staff was very proper and helpful with everything. I liked the texting the staff if we needed anything. Was over all nice place and stay,
Stayed 1 night in Jul 2019
Response from Kathy on 18 Jul 2019
Thank you very much for the great rating. We really appreciate it and we appreciate you as a customer. Happy Travels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Kathy on 18 Jul 2019
Much appreciation for the wonderful rating. We hope to see you again soon. Safe travels!!

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were very disappointed. It was really bad, but we had no choice. It was late and we couldn't find anyplace else that could accommodate us. We needed 3 separate sleeping beds. There was a bed, a sofa-bed and we had an air mattress on the floor. We were given room #6. It smelled of cigarettes. The bathroom sink had burn marks. They used air freshener to mask the odor but it just made it worse. The sofa was really dirty. The kitchen we decided not to use at all because it needed a good scrubbing. We moved an ottoman and found a used q-tip and dust bunnies underneath. It could be a really nice place if they clean it up and renovate. It's across the street from a nice beach. The lady in the office was very nice and friendly, but honestly would not stay here again.
Stayed 1 night in Jun 2019
Response from Kathy on 13 Jul 2019
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short.. Some of our rooms have been updated, and the remaining rooms are to be completed this summer. We would like to extend an invitation for a future visit with a courtesy discount. Please contact our office so that I may personally schedule this visit for you. Respectfully.

4/10 Poor

Kathy

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities
It was clean, but I did not get the room I booked as it was oversold, so room I got was very small, but for one night we made it work. No coffee or soap in room. Manager did make a rate adjustment and was very kind and helpful, even checking for rooms at other hotels. Micro was not plugged in and there was no cord long enough to plug it in to the nearest outlet. TV was old and connection was loose so sound would go out continually until cords were jiggled. Toilet so close to sink, you had to sit on it sideways and I am not an overly large person.
Stayed 1 night in Jul 2019
Response from Kathy on 10 Jul 2019
Dear Traveller, My sincerest apologies for the inconveniences with your room during your recent stay. I do appreciate you acknowledging where we were able to assist you with some adjustments. Most importantly, your comments are understood and agreed with. We are actively working on a system to avoid this from happening again. Please know we appreciate you taking the time to review us.

10/10 Excellent

Sabryna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing..Kathy is a wonderful host.. Will reccomend her place
Stayed 1 night in Jun 2019
Response from Kathy on 2 Jul 2019
Dear Happy Guest- Thank you for the wonderful rating and comments. We are so pleased that you enjoyed your stay with us on Treasure Island. We hope you come back soon!!!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came up for a friends birthday, got an upgrade and the room was amazing! So clean. The bed was SUPER comfy. Kathy was so nice and welcoming. Great area. The beach was right across the street. Definitely will stay again!!!
Stayed 1 night in Jun 2019
Response from Kathy on 2 Jul 2019
Dear Wonderful Guest- Thank you for the super rating and review. I loved that you pointed out the comfy bed and our fabulous location. Please come see us again, we enjoyed having you as a guest.

8/10 Good

Michele

Liked: Staff & service
Stayed 2 nights in Jun 2019
Response from Kathy on 2 Jul 2019
Michele Much appreciated that you gave us a nice rating. We are always anxious to hear from our important guests, such as you, about their stay. Keep us in mind on your next trip.

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Kathy on 2 Jul 2019
Dear Traveler and hopefully a repeat customer in the near future. Our kindest thanks for your taking the time to review us and letting us know how we are doing. Happy Trails !!!!

10/10 Excellent

TARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swashbuckler
We wanted to take a last minute family mini-vaca and the swashbuckler was the only motel in the area that fit our budget. Not only were we pleasantly surprised with the cleanliness, the staff was excellent, too. We were walking distance to johns pass and so much more! We would definitely stay there again!
Stayed 2 nights in Mar 2019
Response from Kathy on 29 Mar 2019
Thank you very much for the nice comments. We like to hear when our guests have enjoyed our motel. Hopefully we will see you again soon. Happy Travels!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
The unit was filthy. The sheets had stains and hair from the previous guests, they weren't even washed! Same thing with the towels. Hair all over the bathroom too Stains all over the walls, refrigerator was sticky, the bed was uncomfortable and the whole thing smelled like an ashtray. No soap to wash your hands, no tissues. We did get a new set of sheets after complaining, but it was still gross.
Stayed 3 nights in Mar 2019
Response from Kathy on 29 Mar 2019
Dear Guest, We apologize for the issues in your room and there were obvious oversights on our housekeeping . We had started using a different cleaning company and it was obvious that they did not pay attention to detail. We have parted ways with this company, and anticipate this unusual isolated incident to be the last. Again, thank you for taking the time to review us as we always want to know where we need to improve. Customer satisfaction is priority number one .

10/10 Excellent

Ken

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place and Kathy was THE BEST. Very Comfortable and within reach of the beach.
Stayed 3 nights in Mar 2019
Response from Kathy on 25 Mar 2019
Thank you so much Ken for giving us a glowing review we really appreciate it . We also appreciate you as a customer and we sure hope that you do come back and visit us . Thank you again

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Good proximity to beach
Kathy was very accomodating and helpful. This is an older place, freshly painted, with charm. It is across from the beach, gret location and price. Bed and pullout need replaced...my only complaint
Stayed 2 nights in Mar 2019
Response from Kathy on 25 Mar 2019
Barb thank you so much for taking the time to give us a review. We are glad that you enjoyed your stay and you appreciate what we had to offer. And yes I agree, with you the pull-out bed does need replacing which is in the scope of remodeling this year. We are thankful for your business and we hope to see you soon.

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2019
Response from Kathy on 3 Apr 2019
Thank you for taking the time to give us a review. We greatly appreciate it.

8/10 Good

Verified traveller

Liked: Staff & service

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Walk the plank on this one
Too expensive for what it was evenough in Florida

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old buildings but roomy. Kathy very friendly and helpful.