Outdoor pool

Reviews of The Royal Sonesta Chase Park Plaza St. Louis

4.5 out of 5
The Royal Sonesta Chase Park Plaza St. Louis
212 N Kingshighway, St. Louis, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 655 out of 1000 reviews" "
Rating 8 - Good. 178 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, classy hotel. Upscale restaurants and shopping nearby. Close proximity to Forest Park and the Muny, St Louis Zoo, Historical Museum and much more!
Stayed 1 night in May 2024
Response from CPP on 10 May 2024
Dear Pat,It was a pleasure to welcome you to the Central West-End and we are thrilled to learn that you so enjoyed exploring the many charms of our iconic St. Louis neighborhood. We thank you for taking the time to sample the culinary creations featured on our various restaurant menus and we hope the exceptional experience has earned us a top spot on your list of go-to hotels for your next city visit. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Sam, laguna niguel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Apr 2024
Response from CPP on 8 May 2024
Dear Sam,Your endorsement is received with our great appreciation, and we thank you for taking the time to let other travelers know about your enjoyed Royal Sonesta experience. It was a pleasure to welcome you to our Central West-End neighborhood and we look forward to you visiting time and again for many years to come.Warm regards,Chase Park Plaza Royal Sonesta Hotel

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from CPP on 6 May 2024
Dear Kristen,Greetings from the Central West-End and thank you for sharing your review. It was a delight to serve as your host and we hope your time allowed you a few moments to explore the many springtime charms of Forest Park, located just across the street from our hotel.We thank you once more and we invite you to one day join us again.All the best,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel. The staff is great.
Stayed 2 nights in Apr 2024
Response from CPP on 6 May 2024
Dear Charles,Our Royal Sonesta team extends a warm “hello” and we thank you for taking the time to share your marvelous review. It was a pleasure to have you join us and with pool season just around the corner, we hope you might have the chance to join us again. Until then.All the best,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Aimee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff have been wonderful. Helpful in every turn. The gym has every equipment any 1 person could want but it seems they have water issues. There are buckets located throughout the gym and even still puddles of water. Plus it smells a bit, almost moldy. Our room is lovely. Spacious, clean and the bed is comfortable. We’re close walking distance to good restaurants and bars. The park is across the way. Easy access to the art gallery or the zoo. So far we have had a good time.
Stayed 1 night in May 2024
Response from CPP on 3 May 2024
Dear Aimee,It has been a pleasure to serve as a host for you and yours and we thank you for taking the time to share your review. Your kind words regarding our Royal Sonesta colleagues and the warm hospitality received leave us beaming with pride and we are just as thrilled to learn that our park-side address served you well for exploring the many eateries and boutiques found nearby. We appreciate your added feedback and your understanding as we work to repair issues in our gym. Until next time. All the best,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely great hotel.. Definitely recommend and will return in the future. Historic and very well maintained property. I’m serious ladies and gentlemen. This place is on point!
Stayed 1 night in Apr 2024
Response from CPP on 3 May 2024
Dear Henry,Your recommendation means the world to us and we thank you for taking a moment to spread the word. We are thrilled to read that our iconic building impressed at every turn and we look forward to you visiting time and again for many years to come. Until next time. Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Shatina

Liked: Cleanliness, staff & service, property conditions & facilities
The ambiance was amazing historic abs because atmosphere
Stayed 1 night in Apr 2024
Response from CPP on 3 May 2024
Dear Shatina,We are humbled to have earned your high marks and we thank you for taking the time to pass along your review. It was a joy to serve as your host and we hope your visit allowed you to explore the many iconic destinations found beyond our front doors. It would be a joy to welcome you again, and we trust you are looking forward to the same. Warm regards,Chase Park Plaza Royal Sonesta Hotel

4/10 Poor

Holly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the history of the property. It's lobby is very pretty. The service was not great. I had multiple rooms I'd reserved. Staff at front desk seemed overwhelmed or confused at times and did not listen when I tried to check in. The rooms are dated with old carpet and mildew smell in bathroom and our sliding door/balcony was filthy with leaves and debris and very dirty windows. Not what I expected for the $$$
Stayed 2 nights in Apr 2024
Response from CPP on 15 Apr 2024
Dear Holly,Greetings to you and yours and thank you for entrusting us to serve as the host for your recent St. Louis visit. As a leadership team, we value the feedback shared by our guests as it provides us with a glimpse of what is most enjoyed and how we can further elevate the experience. We do apologize if your arrival experience seemed out of sorts, and we are happy to report that our windows will soon be cleaned as soon as the spring rainy season comes to a close.On behalf of all of us, the pleasure was fully ours and we hope you’ll one day join us again so that we can take strides to win your heart in full. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from CPP on 6 May 2024
Thank you, Katherine. We are humbled by the high marks and we hope ours is a hotel you will have the chance to visit time and again for many years to come.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Peter, Hendersonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area. Closer to park and shopping
Stayed 3 nights in Feb 2024
Response from CPP on 15 Apr 2024
Dear Peter,We are so pleased to read that you enjoyed our Central West-End neighborhood, and we thank you for choosing to settle in with us during your recent St. Louis retreat. It was a joy to serve as your host and we hope the months and years ahead provide us the chance to welcome you again.Warm regards,Chase Park Plaza Royal Sonesta Hotel

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel and wonderful staff. The history of the hotel is cool also. One major issue was the beds were extremely uncomfortable- they were way too firm. How you sleep can impact your whole trip and it was difficult for both of us to get a good night sleep (we stayed 3 nights) because of the firmness of the bed. One minor issue in the bathroom was there was no hook by the shower to hang your towel- you had to lay it on the floor. Would I stay here again? It’s such a great and beautiful hotel with great amenities but until they get better mattresses then probably not.
Stayed 3 nights in Apr 2024
Response from CPP on 14 Apr 2024
Dear Charles,Greetings to you and yours and thank you for spending your time with us while exploring the many charms of our Central West-End district. While we are thrilled to learn that the amenities of the hotel served you so well. Our goal is for every guest to feel at home and enjoy a great night’s sleep and we are sorry to learn that our beds fell short in providing you this. We understand that mattresses are a very personal choice and while we’ve made effort to fall midway between soft and firm, we are once again sorry to learn of your troubles. Sometimes a room change is the solution and we regret if a sold out situation prohibited us from offering this to you.It would be a pleasure to one day welcome you again and we look forward to ensuring your next visit is exceptional in every way.Kind regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Jillian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely property!
Stayed 1 night in Mar 2024
Response from CPP on 11 Apr 2024
Dear Jillian,What a treat! You’ve made us blush just a bit though we certainly appreciate the spectacular review. It was a joy to serve as your host and your many Royal Sonesta friends look forward to hosting you again.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Angela

Stayed 2 nights in Mar 2024
Response from CPP on 3 May 2024
Thank you, Angela. It was a pleasure to welcome you to the Central West-End and we are delighted to know that your time was so well enjoyed. We trust you had great fun exploring the many charms of our Central West-End neighborhood and with pool season just days away, we hope the summer months provide you the chance to join us again. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Elesha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the decor and atmosphere!
Stayed 2 nights in Apr 2024
Response from CPP on 10 Apr 2024
Dear Elesha,It was a pleasure to have you join us and we are thrilled to find that our hotel impressed at every turn. It would be a pleasure to one day welcome you again and we trust that you are looking forward to the same.Kind regards,Chase Park Plaza Royal Sonesta Hotel

8/10 Good

Carnetha, Charlotte

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in the staff was not helpful. They gave no overview of the amenities . I booked 2 rooms and they put them on 2 different floors. The rooms were quiet and clean . The area is a great for walking and felt safe. The parking is not great. It’s behind the hotel and it feels unsafe for use late at night . I would recommend Valet parking.
Stayed 2 nights in Apr 2024
Response from CPP on 10 Apr 2024
Dear Carnetha,Greetings to you and yours and thank you for taking a moment to pass on your review. While we are delighted to learn that our Central West-End neighborhood was well enjoyed, we are sorry to find that other aspects of your visit fell short in comparison, and we appreciate you bringing your concerns to our attention so that we can ensure the proper coaching and training takes place. We hope you can accept our apologies and we look forward to earning your full accolades upon your return.All the best,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

John

Stayed 3 nights in Mar 2024
Response from CPP on 22 Apr 2024
Dear John,Greetings from the Central West-End and your many Royal Sonesta friends. It was a joy to serve as your host and we look forward to welcoming you time and again for many years to come.All the best,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- beautiful hotel with spacious and updated room
Stayed 1 night in Mar 2024
Response from CPP on 29 Mar 2024
Dear Lauren,Accolades are always a welcome treat, and we thank you for taking the time to pass yours along. We are thrilled to read that you felt so at home, and we hope to soon welcome you back to our Forest Park retreat. All the best,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Dorshanta

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from CPP on 23 Mar 2024
Dear Dorshanta,Earning your top marks leaves our team smiling from ear to ear and we are so pleased to know that we provided an enchanting St. Louis visit. It was a pleasure to serve as your private abode and we encourage you to visit again just as soon as you can.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect!
Stayed 1 night in Mar 2024
Response from CPP on 11 Mar 2024
Dear Carolyn,“Perfect” is a word we love to find within our reviews, and we thank you for taking the time to pass along your wonderful endorsement. The pleasure was ours and we hope to welcome you for another Royal Sonesta experience in the months and years ahead. Warm regards,Chase Park Plaza Royal Sonesta Hotel

6/10 Okay

Demarcus

Liked: Staff & service, property conditions & facilities
For the price of the stay the room didn't have a refrigerator or a microwave. I felt a suite should come with more amenities. Overall not bad but i have had better stays.
Stayed 2 nights in Mar 2024
Response from CPP on 11 Mar 2024
Dear Demarcus,Greetings from the Central West-End and thank you for sharing your review. It was a joy to serve as your host and we appreciate the feedback shared. We apologize if our in-room amenity package left you disappointed and we trust you found our team is happy to have these items delivered to your room, based upon availability. It was a pleasure to serve as your host and we hope the years ahead provide us the chance to welcome you again.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

wayne, New York

Stayed 4 nights in Feb 2024
Response from Caitlyn on 25 Mar 2024
Thank you for our positive response, we are thrilled you enjoyed your stay at the Chase Park Plaza Royal Sonesta! Please let us know if you have any additional feedback.

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. Super nice older hotel. Large rooms. Quiet. This is the place to stay.
Stayed 1 night in Feb 2024
Response from CPP on 6 Mar 2024
Dear Dan,Your endorsement means the world to us, and we thank you for taking the time to let us know that your Chase Park Plaza visit was so wonderfully enjoyed. On behalf of your many Royal Sonesta friends, the pleasure was ours and we look forward to you visiting time and again for many years to come.Warm regards,Chase Park Plaza Royal Sonesta Hotel

4/10 Poor

Neal, Clayton

Liked: Cleanliness, property conditions & facilities
I arrived a little after 3 and was told if I wanted to check in early (4 pm checkin) I’d have to pay an extra $25. BTW- the room was ready. I said “no thanks” I then asked about a late checkout today. Checkout is at 11 am, late checkout up to 1 pm was I believe an additional $20 and until 4 pm an additional $50. This hotel isn’t that spectacular to justify this. I also heard other people complaining about the early check in. I won’t be back. Clearly being an Expedia Gold doesn’t get you anything at this hotel.
Stayed 1 night in Feb 2024
Response from CPP on 2 Mar 2024
Dear Neal,Greetings from St. Louis and thank you for taking the time to share your review. While it was a pleasure to serve as your host, we are sorry to learn of your disappointments with our early and late departure process. Like many hotels, our housekeeping team has just a few hours to prepare a room to perfection, prior to the next guest arriving. Knowing the time needed, and the limited number of early and late departures that can be granted, the fairest way to balance this with our guests and the high demand for such requests is to offer this perk at a rate, which is again quite typical within the hotel community. We apologize if this left you disappointed, and we hope to one day have the chance to earn your greater accolades. Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from CPP on 23 Mar 2024
Thank you, Timothy.It is kind of you to let your fellow travelers know that they can count on an exceptional experience when joining us in the Central West-End and we thank you for taking the time to pass along your review. We would be humbled to one day greet you again and we trust you are looking forward to your return just as much as we are.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were very nice
Stayed 2 nights in Feb 2024
Response from CPP on 26 Feb 2024
Dear Anne,Greetings from St. Louis. We have long believed that we have the pleasure of so many return guests thanks to the warm welcome and gracious hospitality provided by our team. We appreciate you spreading the word and we hope you will be included in the long list of repeat guests who call our hotel “home”. Until next time.Warm regards,Chase Park Plaza Royal Sonesta Hotel

8/10 Good

Alfons

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from CPP on 20 Feb 2024
Dear Alfons,It was a pleasure to welcome you to the Central West-End and we appreciate you taking the time to pass along your review. Hosting you again would be a treat for us all and we look forward to ensuring your next experience reflects the treasured moments for which Royal Sonesta is known. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Brittni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from CPP on 16 Feb 2024
Dear Britini,Greetings from the Central West-End and thank you for spending your time with us. Your perfect scores were a treat to find, and we hope the treasured Chase Park Plaza experience soon inspires another. Until next time.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from CPP on 16 Feb 2024
Greetings Lisa,Your perfect scores melt our hearts, and we are elated to find that your visit was so wonderfully enjoyed. We hope your time with us provided you the chance to sample the culinary delights featured on our various restaurant menus, and if not, no worries as this provides new discoveries the next time you make yourself at home. We look forward to your return.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location!
Stayed 1 night in Feb 2024
Response from CPP on 16 Feb 2024
Dear Sara,We know looks aren’t everything though we are thrilled to learn that our soothing designs and central address served you well for fully enjoying your St. Louis visit. It was a joy to serve as your host and we hope to welcome you time and again for many years to come.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

mark d

Liked: Cleanliness
It’s a pretty old facility but it’s well kept clean and the staff are excellent
Stayed 3 nights in Feb 2024
Response from CPP on 15 Feb 2024
Dear Mark,As your comments suggest, we just recently celebrated our centennial anniversary as we are one of the true grand dames that occupy the St. Louis skyline. While our façade may reflect an era of times gone by, our interiors are equipped with the textiles and amenities that travelers expect today. We are thrilled to learn that you so enjoyed your experience, and we will be sure to share your accolades with our Royal Sonesta Housekeeping team.We thank you once more for the perfect scores and we encourage you to join us again just as soon as you can.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

PRINCE

Stayed 1 night in Feb 2024
Response from CPP on 21 Mar 2024
Dear Prince,Greetings from your many Royal Sonesta friends overlooking Forest Park and thank you for sharing your review. We are delighted to have earned your high marks and we hope to welcome you to St. Louis time and again for many years to come.Warm regards,Chase Park Plaza Royal Sonesta Hotel

6/10 Okay

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from CPP on 12 Feb 2024
Dear Johnny,We extend our warm greetings from the Central West-End, and we thank you for taking the time to share your review. In finding your scores, we fear that aspects of your visit may have fallen short of expectation and if that was the case, we extend our regrets and wish for nothing more than the chance to earn your adoration during your next St. Louis visit. Please do visit again, and as always, we encourage you to bear in mind that we are just a message away if we can help in ensuring you are relaxing in total comfort. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining and friendly staff. Clean and spacious rooms and lots of shopping and nightlife options. Within walking distance
Stayed 2 nights in Jan 2024
Response from CPP on 3 Feb 2024
Dear Stephen,As you quickly found, the best of St. Louis is just steps away and we are thrilled to learn that you took advantage of our central address and explored all that awaits nearby. We appreciate your added accolades regarding the attention to detail of our Royal Sonesta housekeeping team and we look forward to impressing again upon your return.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world meets updated luxury
A lovely luxury old hotel that has been updated but still has the old world charm and class. Located right across the street to the park where most attractions are free. The Preston inside the hotel has delicious food as well.
Stayed 1 night in Jan 2024
Response from CPP on 31 Jan 2024
Greetings,On behalf of your many Royal Sonesta friends overlooking Forest Park, it was a joy to serve as your home-base and we thank you for taking the time to let your fellow travelers know what a treasured experience you enjoyed. We will share your accolades with our culinary team at The Preston and our greater team invites you to hurry back just as soon as you can.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Clare, Wildwood,

Stayed 1 night in Jan 2024
Response from CPP on 21 Mar 2024
Thank you, Clare.Your perfect scores were a treat for our Royal Sonesta team to find and we thank you for taking a moment to let your fellow travelers know that your visit was so enjoyed. It would be a pleasure to one day host you again and we hope we have earned a spot on the top of your list of favorite hotels in the city. Until next time. Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Jimena Elgui

Liked: Property conditions & facilities
Ok
Stayed 3 nights in Jan 2024
Response from CPP on 30 Jan 2024
Dear Jimena,We thank you for taking the time to pass along your review. It was a pleasure to serve as your home-base and we hope your visit allowed you the chance to explore all that awaits beyond our front doors, as well as the experiences within the hotel. On behalf of your many Royal Sonesta friends, we invite you to hurry back just as soon as you can.Kind regards,Chase Park Plaza Royal Sonesta Hotel

8/10 Good

Tom

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from CPP on 30 Jan 2024
Dear Tom,Greetings from the Central West-End and thank you for spending your time with us. In finding your review, we are delighted to know that your time was well enjoyed, and we look forward to further impression upon your St. Louis return. Until next time.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always outstanding!
Stayed 1 night in Jan 2024
Response from CPP on 27 Jan 2024
Greetings Jason,When traveling on business we appreciate the need for a comfortable home away from home and we are delighted to read that we consistently provide you that during your St. Louis visits. We thank you for taking the time to share your review and we look forward to welcoming you back, hopefully, one day soon.Kind regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

KIM, Bettendorf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CPP on 24 Jan 2024
Dear KIM,Greetings from your many Royal Sonesta friends and thank you for sharing your top scores. It was a pleasure to welcome you to our iconic Central West-End neighborhood and we hope you had great fun exploring all that awaits beyond our front doors.Welcoming you again would be a joy for us all and we invite you to hurry back just as soon as you can.Kind regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Diana

Travelled with partner
Liked: Amenities
Response from CPP on 22 Jan 2024
Dear Diana,Our Royal Sonesta team extends a warm hello and an oversized “thank you” for the stellar review. It was a joy to serve as your host and we hope the months and years ahead provide us the chance to welcome you back to the Central West-End and to your perch above the trees overlooking Forest Park. Until next time. Best regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Belquiss

Stayed 2 nights in Jan 2024
Response from CPP on 5 Feb 2024
Dear Belquiss,Your perfect scores were a treat for our Royal Sonesta family to find and we thank you for taking the time to pass along your review. We trust we will soon have the chance to welcome you again and we look forward to ensuring your next Central West-End visit is just as enjoyed. Until then.All the best,Chase Park Plaza Royal Sonesta Hotel

8/10 Good

Crystal

Stayed 2 nights in Jan 2024
Response from CPP on 17 Jan 2024
Dear Crystal,Greetings from your many Royal Sonesta friends and thank you for taking the time to post your review. Welcoming you again would be a treat for us all and we look forward to further impressing upon your return.Best regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Carolina

Travelled with group
Liked: Staff & service, property conditions & facilities
Overall stay was comfortable and quiet. The Christmas decor in common areas was perfect and classy for the holidays. We did a farewell 40’s stay and had a nice reception at registration and they provided great service.
Stayed 2 nights in Dec 2023
Response from CPP on 13 Jan 2024
Dear Carolina, Take it from us, the 50’s are the new 30’s and we trust your next decade will be even more enjoyable than the last. We were pleased to play a small part in your celebratory weekend, and we hope you can join us time and again for many years to come. A quick tip: our holiday season is truly magnificent with the endless décor, but the spring colors in Forest Park are worth the visit as well. Whether your next visit is in just a few months, or a year or two from now, we look forward to welcoming you upon your return.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

SUSAN

Stayed 3 nights in Jan 2024
Response from CPP on 17 Jan 2024
Dear Susan,You know how to make us smile. We appreciate the perfect scores, and we hope the future provides you the chance to join us again. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Eli

Stayed 2 nights in Dec 2023
Response from CPP on 31 Jan 2024
Thank you, Eli. It was a pleasure to welcome you to the Central West-End and we are humbled to have earned your top marks. Providing a similar experience next time will be our top goal and we hope you are looking forward to your return. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CPP on 30 Jan 2024
Hello Kayla,You know how to make us smile. We appreciate your perfect scores and we trust you are looking forward to your return just as much as we are.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities
COULD NOT GET A BELLMAN CART HAD TO TAKE MY LUGGAGE UP MYSE
Stayed 2 nights in Dec 2023
Response from CPP on 10 Jan 2024
Hello Margie,It was a pleasure to welcome you to the Central West End and we thank you for taking the time to share your review. While we trust your overall visit was well enjoyed, we are sorry to learn our bellmen were assisting other guests upon your arrival. We hope our Guest Reception team offered to hold your bags until someone was able to assist. We do apologize for any troubles, and we look forward to ensuring your next visit is perfectly enjoyed from the moment you arrive until the final memory is created. Until then.All the best,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Shay

Stayed 1 night in Dec 2023
Response from CPP on 31 Jan 2024
Hello Shay,We thank you for spreading the joy in the form of your perfect review and we hope the exceptional experience has you settling in again when next visit our iconic Central West-End neighborhood. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

8/10 Good

Susan

Stayed 1 night in Dec 2023
Response from CPP on 22 Jan 2024
Dear Susan,Greetings from the Central West-End and thank you for sharing your review. It was a delight to serve as your home-base while visiting St. Louis and we are warmed to know that the experience was well enjoyed. Earning your further accolades will be our top goal upon your return and we trust you are looking forward to that next visit just as much as we are. Until then.Warm regards,Chase Park Plaza Royal Sonesta Hotel

10/10 Excellent

Kerry

Stayed 1 night in Dec 2023
Response from CPP on 2 Jan 2024
Dear Kerry,We are humbled by your perfect scores, and we thank you for taking the time to let us know that you enjoyed your Royal Sonesta experience at every turn. It would be a pleasure to one day welcome you again and we trust you are looking forward to the same. Warm regards,Chase Park Plaza Royal Sonesta Hotel