Lobby

Reviews of Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave 

2.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 174 out of 1001 reviews" "
Rating 8 - Good. 230 out of 1001 reviews" "
Rating 6 - Okay. 206 out of 1001 reviews" "
Rating 4 - Poor. 160 out of 1001 reviews" "
Rating 2 - Terrible. 231 out of 1001 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Dalton, Overland

Travelled with family
Disliked: Amenities
Always had to switch rooms from not being cleaned
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 27 Apr 2024
Dear Dalton,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE. We value you as our guest and welcome your 3/5 score. At Red Roof, it's disheartened to read that you had to switch room due to the cleanliness. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Good

Darren

Stayed 1 night in Feb 2024
Response from Dannielle Rediresponse Specialist on 26 Apr 2024
Hello Darren, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on 22 Apr 2024
Hello Tim, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 20 Apr 2024
Hello Amanda, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Response from Xao RediResponse Specialist on 15 Apr 2024
Thanks for sharing your feedback with us, Eduardo. The staff at our Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave was elated to see that we earned your 5/5 score. You indicated that our location was a good place to stay, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Andrea

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 8 Apr 2024
Hello Andrea, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Dan

Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on 27 Apr 2024
Hello Dan,, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my stay was great! The room, property, and lobby were all clean and presentable. My only complaint would be the bathroom door in my room. It was off balance which caused it to not close. But it wasn’t a huge problem since we only stayed one night. All staff that I encountered were welcoming and had good character. I would recommend this hotel to any friends and family.
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on 1 Apr 2024
Thank you for taking a moment to leave a review, Victoria. The staff and I at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave appreciate your 5/5 score following your stay. I am happy that our room, lobby and the other highlights made your stay a great one. However, you stated that you were not fond of the bathroom door. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Dustin

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
- People seem to be living in hotel - loud music People hagin out in front of the there room with door open, plenty of smoke coming from room - trash all around on ground and outside rooms - all trash cans over flowing around hotel - paint peeling and mildew in room
Response from Gabrielle RediResponse Specialist on 30 Mar 2024
Dear Dustin,Thank you for your review following your stay at Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the loud music, the uncleanliness and the other listed issues hindered your stay, which was saddening to read. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom was way too small to even take a shower. Otherwise everything was clean and tidy and ready for an overnight stay
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 29 Mar 2024
Dear Heather,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our clean environment. You indicated that you were unsatisfied with the size of the bathroom. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 Poor

Kaylene

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on 26 Mar 2024
Hello Kaylene,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Rocky, Poplar Bluff

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Mar 2024
Response from Carla RediResponse Specialist on 21 Mar 2024
Dear Rocky,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. I am glad to see that our hotel was to your liking as you mentioned that it is a great place to stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Loyd

Liked: Cleanliness, staff & service
It was clean, just needing room to be updated
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on 18 Mar 2024
Dear Loyd, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE regarding the cleanliness and updated rooms. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 Good

Rachel

Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on 18 Mar 2024
Hello Rachel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

DIANA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great value. I didn’t expect much but I could see they are upgrading and improving
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on 17 Mar 2024
Dear Diana, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE regarding the great value. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Kevin

Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on 7 Apr 2024
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

lamettia

Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on 2 Apr 2024
Thank you for taking a moment to leave a review, Lamettia. The staff and I at the Red Roof Inn Myrtle Beach Hotel - Market Common appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

James

Disliked: Cleanliness, amenities, property conditions & facilities
Old motel with full time residents....no towels.....no shampoo....half used tooth paste left behind....dirty sheets....whole place smelled like weed inside and out.... people fixing cars in parking lot....unable to cancel left after one of my two days
Stayed 2 nights in Mar 2024
Response from Sharma RediResponse Specialist on 12 Mar 2024
Thank you, James, for writing to us about your recent stay at our hotel RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Litter on property likely blown in since it was windy. Staff was friendly. Had a mix-up on my reservation that was resolved by the manager upon me going to the front desk. All in all, I’d recommend this location and will return to stay here again.
Stayed 1 night in Mar 2024
Response from Red Roof Management on 11 Mar 2024
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE. I am happy you were pleased with our friendly staff, who was able to fix the mix up on your reservation. However, you indicated that there was litter on the property likely caused by the wind, which was truly disheartening to hear. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

8/10 Good

Debra

Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on 2 Apr 2024
Thank you for taking a moment to leave a review, Debra. The staff and I at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great and we will go back
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 2 Mar 2024
Hello Arthur, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our Red Roof management to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Cornillius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on 26 Feb 2024
Hello Cornillius, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Poor

Bre

Showing rooms available when fully booked. Was turned away at the front desk.
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 19 Feb 2024
Thank you for taking a moment to leave a review, Bre. The staff and I at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE were disappointed to see your 2/5 score. You indicated that the rooms were showing available when fully booked and you were turned away by the front desk. Your satisfaction is important to Red Roof, so I sincerely apologize for any inconvenience caused. Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely, Red Roof Management

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on 6 Feb 2024
Hello Simone, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Chevanese RediResponse Specialist on 1 Feb 2024
Thank you, Michael, for being our guest at the Red Roof PLUS+ St Louis - Forest Park/ Hampton Ave . We value you as our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Okay

Claire

Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 31 Jan 2024
I appreciate the time that you took to share your sentiments with us, Claire. Our team at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Clean Stay
Great stay, very easy, room was nice and clean.
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 31 Jan 2024
Hi Valued Guest,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave with us. It was so rewarding to see that we earned your 8/10 score with our nice and clean rooms. Red Roof strives to provide guests with a great stay, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

2/10 Terrible

J

Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on 31 Jan 2024
Hello J, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

sherry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't stay here!
I looked at 3 rooms which were dirty, smelled or the front door did not securely close. I finally just asked for my money back.
Stayed 3 nights in Jan 2024
Response from Adraine Rediresponse Specialist on 24 Jan 2024
Hello Sherry,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave and I are disappointed in your low rating. I am sorry to read that you were disappointed with the smell of the room, the lack of cleanliness and the other concern you described. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. I will share your comments with our team.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Karen

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Adraine Rediresponse Specialist on 21 Jan 2024
Hello Karen,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

kelvin

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 20 Jan 2024
I appreciate the time that you took to share your sentiments with us, Kelvin. Our team at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

6/10 Okay

BIN

Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 14 Jan 2024
I appreciate the time that you took to share your sentiments with us, Bin. Our team at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

8/10 Good

Dalton

Travelled with family
Disliked: Cleanliness
Could be better
I had to switch three different rooms due to never being cleaned as well as lack of towels toilet paper etc when asked for it lack of receiving blood stains on the sheets had to pay $150 for a deluxe room that didn't exist because all the rooms are the exact same so I would like my 150 back please
Stayed 6 nights in Dec 2023
Response from Linton Rediresponse Specialist on 10 Jan 2024
Dear Dalton,Thank you for telling us about your recent visit to RED ROOF PLUS+ ST LOUIS - FOREST PARK/ HAMPTON AVE. We value you as our guest and welcome your 8/10 score. However, you mentioned that the possible stained sheets and the lack of toiletries were the downsides of your stay. As it pertains to a refund or dispute of the charges, please feel free to contact your booking source for further assistance. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

2/10 Terrible

Amy

Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on 10 Jan 2024
Hello Amy, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Stacy

Disliked: Property conditions & facilities
Dresser drawer was broken. Room was hot and ac did not work. 3am wakeup from kids passing my room and knocking on the door. They charged a deposit and then cpuldnt tefund it. Shower worked well. Bed was comfortable.
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 10 Jan 2024
Dear Stacy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave . We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. You indicated that you were unsatisfied with your stay as the dresser drawer was broken, unable to have your deposit refunded and the other concerns you listed is truly regrettable. Nevertheless, we are glad to see that you were pleased with the shower and the comfort of the bed. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 21 Dec 2023
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and in good area
Stayed 2 nights in Dec 2023
Response from Carla RediResponse Specialist on 10 Dec 2023
Dear Anthony,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. I am glad to read that you were pleased with the cleanliness of our hotel and our location as it is in a good area. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Dorothy

Travelled with group
Liked: Room comfort
Hot chocolate run.
Walked in office and stood right right in front of associate that had head phones on and was playing on his phone took about 5 minutes for him to look up and see us, he did change our room to lower level upon asking but the key card did not work it took three times going back before it worked then we went out to dinner and came back and it didn’t work again the bathroom door was falling off the hinges on a good note beds was comfortable and you could smell the bleach.
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 6 Dec 2023
Hello Dorothy, Thank you for taking the time to tell us details about your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. Please accept our sincerest apologies for the less than ideal encounter you had at the front desk and the keys not working to your liking. However, It's great to hear that despite the concerns you had, you loved the comfort of the beds. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Tasheena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good location, friendly staff, easy parking access, but on the downside stains on sheets, Broken towel racks and shower fixtures towels were dirty in the restroom cups had used cigarette butts and there was a strong unpleasant odor like mold or mildew.
Stayed 4 nights in Nov 2023
Response from Chirell RediResponse Specialist on 4 Dec 2023
Dear Tasheena,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. I am thrilled to read your kind words about our good location, friendly staff and easy parking access. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding broken towel racks, unclean shower fixtures, possible mold odor and the other concerns you highlighted. To uphold our company’s high standards I’ve shared your encountered with management to ensure your satisfaction. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with Red Roof again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediResponse Specialist

6/10 Okay

Chris

Disliked: Amenities
Clean but dated property. The premium room is a waste of money. No snacks and the “spa like” bathroom is a joke.
Stayed 1 night in Nov 2023
Response from Brian on 5 Dec 2023
Thank you for your review, we appreciate your feedback. We are scheduled for a renovation next year so we hope you will stay with us again in the future.

6/10 Okay

Anel

Business traveller
Liked: Cleanliness, staff & service, amenities
Baseboards are missing and bed sheets have stains on it and tv channels u got to pay for to watch a movie and water pressure is weak and when u use toilet u have to stay there and hold the thing to flush everything if not will be flushing fuw times that’s how was my stay and I head premium room so it should be at least better than regular room
Stayed 1 night in Nov 2023
Response from Nishaye RediResponse Specialist on 28 Nov 2023
Dear Anel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. We regret to discover that you weren’t thoroughly impressed with us during your most recent stay. I'm truly dishearten to read that the amenities weren't working to your liking. On your next stay should you need any assistance with our amenities, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable. Your feedback is important to us and your comments will be shared with our Red Roof management in an effort to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Nov 2023
Response from Carla RediResponse Specialist on 28 Nov 2023
Dear Danny,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. I am happy to see the value to price ratio met your expectations, prompting your 4/5score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on 22 Nov 2023
Dear Valued Guest, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave we strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Yasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on 17 Nov 2023
Hello Yasmine, Thank you for taking a moment to complete our survey. Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Okay

Brian

Stayed 1 night in Nov 2023
Response from Nishaye RediResponse Specialist on 5 Dec 2023
Dear Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Marvin

Travelled with partner
Disliked: Staff & service, amenities
The employees and manager were very friendly but very careless with my time as I was left standing at the front desk for over 30 minutes waiting to check into my room while they talked amongst each other. One employee started to ask me what my name was then walked off and the other receptionist helped other customers that were walking in long after I was there. Finally after around 30 minutes and she helped all the other customers she allowed me to check into my room.
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on 13 Nov 2023
Dear Marvin,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. I am glad to read that you were pleased with the friendliness of the employees and the manager. However, it seemed your stay fell short of your expectation due to the situation you described regarding they are not efficient as were left standing at the front desk for over 30 minutes waiting to check into my room while they talked amongst each other. Please accept our sincerest apologies for the inconvenience this had on your stay. We value your feedback as Red Roof strive to continuously improve the quality of our hotel to meet the needs of our guests. Thank you again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserveSincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Greta

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleased with my stay at the hotel. I requested and received a handicap accessible room.
Stayed 2 nights in Oct 2023
Response from Carla Red Roof Management on 12 Nov 2023
Dear Greta,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. We are delighted to read that you were pleased with your stay and that you had gotten ADA room that room that you had requested. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Justin

Stayed 3 nights in Nov 2023
Response from Nishaye RediResponse Specialist on 9 Nov 2023
Dear Justin, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

John T

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Check-in was lengthy took almost an hour to get room
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on 6 Nov 2023
Dear John,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding that it took you almost and hour to get to the room as check-in was lengthy. Please accept our sincerest apologies for the inconvenience this had on your stay. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Elisa, Topeka

Disliked: Cleanliness, staff & service, property conditions & facilities
Long line to check in over hour wait so did not have time to wait or would miss concert so we did not stay there
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on 6 Nov 2023
Dear Elisa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ St Louis - Forest Park/ Hampton Ave. I am truly sorry to hear that you did not get to stay as there was a long line at check-in which was over a hour wait and you did not have the time to wait or else you would miss the concert. Please accept our sincerest apologies. At Red Roof, your feedback is very important to us, so thank you for sharing.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist