Exterior

Reviews of Best Western Plus Abbey Inn

2.5 out of 5
Best Western Plus Abbey Inn
1129 S Bluff St, St. George, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 819 out of 1102 reviews" "
Rating 8 - Good. 177 out of 1102 reviews" "
Rating 6 - Okay. 65 out of 1102 reviews" "
Rating 4 - Poor. 18 out of 1102 reviews" "
Rating 2 - Terrible. 23 out of 1102 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service
I feel jipped. No cleaning service. You must beg for that. I was told due to booking from third party which was expedia, they gave .e a crappy room and told me due to booking through third party i did not recieve the room i booked. I have never been treated so badly by staff. They would not acknowledge me in any way. No eye contact. I will never stay at a best western, especially the one i just stayed at. They refused to give me a receipt.
Stayed 3 nights in Mar 2024
Response from McKay on 25 Mar 2024
We are so sorry for the misunderstanding while you booked your room. The room was booked through our contracted partners online. They paid for the room and send it over to us. By contract we cannot change the dates, rates, or room type that we receive through their booking. We were not able to be flexible because of this. Also when you check in at 11pm at night (mountain day light time) by that time most of our hotel guests have already checked in. Which when the hotel is nearly sold out we had to give you the room that was booked. Which was a King handicapped bedroom. It was a sold out night so there was nothing we could have done. With regards to the receipt we also could not give that to you because the rate through our contracted online partner is rate private. The online partner has your receipt. We are so sorry for your disappointment and I hope you know it was not personal and we did all we could to help while also staying within the bounds of the contract we have with our online partners. We are so sorry and we hope that we can serve you in the future.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from McKay on 25 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jean Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The daily hot buffet breakfast is beyond amazing! The choices are endless and delicious. There is something for everyone. The dining room is very clean and comfortable. We would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from McKay on 25 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

GARRY

Liked: Cleanliness, property conditions & facilities
room was clean
Stayed 2 nights in Mar 2024
Response from McKay on 25 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They offered a really great breakfast and also had happy hour with snacks and drinks. Nice pool too. Very friendly staff. Only thing would recommend would be a few more weight machines in the gym. I love to workout when travelling.
Stayed 2 nights in Mar 2024
Response from McKay on 15 Mar 2024
Thank so much for taking the time to leave us this review about your experience at our hotel. I am so glad you enjoyed our amenities like happy hour and the pool. We will be sure to take a look at our gym and see how we can improve that space. We would love to have you come back in the future and stay here again. Thank you for staying here and we wish you and your family the very best!

10/10 Excellent

Cale

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay. Parking was an issue with all the events happening in the Conference Center
Stayed 4 nights in Feb 2024
Response from McKay on 7 Mar 2024
We love our guests! Thank you so much for staying at our hotel. We would hope to see you here again sometime in the future.

10/10 Excellent

Jeannine

Clean and in a nice area.
Stayed 1 night in Mar 2024
Response from McKay on 7 Mar 2024
We love our guests! Thank you so much for staying at our hotel. We would hope to see you here again sometime in the future.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great food
Stayed 1 night in Feb 2024
Response from McKay on 20 Feb 2024
We are glad you like the food. We would love to have you come here again anytime. Always happy to serve you. thank you for your stay.

10/10 Excellent

Mary Jo

Stayed 1 night in Feb 2024
Response from McKay on 25 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Nicholas Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Feb 2024
Response from McKay on 19 Feb 2024
We are so glad you stayed with us. We would love to have you come back and stay with us again another time. Take care and thank you so much!

2/10 Terrible

Mike

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beds sagged so bad in the middle it was impossible for two people to sleep in the beds. We usually like this hotel but would not stay here again. Hopefully they replace the beds soon.
Stayed 1 night in Feb 2024
Response from McKay on 6 Feb 2024
We saw you review and have sent our maintenance team to look at the bed and the bedframes. They should also double check the box spring for us. We are so sorry about this bed issue and will do our best to resolve it. I know the mattresses are relatively new but we'll replace them if we have to. Thanks for your patience and understanding. Take care we hope you feel welcome back to our hotel anytime.

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from McKay on 12 Feb 2024
Thank you so much for staying at our hotel. We appreciate you giving us this score on Expedia. We appreciate your loyalty and hope to see you here again in the future.

6/10 Okay

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to shopping Moved into a wheelchair accessible room and was told that was the booking from expedia and nothing they could do about that at hotel. Did not book that way at expedia.
Stayed 1 night in Jan 2024
Response from McKay on 25 Jan 2024
We are so sorry to have fallen below your expectations. I am not sure what happened during your check in but I will ensure myself on what happened and do further training with our team if we need to. I appreciate your feedback and hope this experience doesn't stop you from returning. We would love to have you come back. Take care and have a good one!

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from McKay on 18 Jan 2024
We are so glad you enjoyed our hotel. We strive to provide you with heartfelt hospitality. Thank you for taking the time to stay here and leave a review. We would love to have you come back here again to stayover. Take care and we wish you the very best.

10/10 Excellent

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fantastic!! My husband and son loved the breakfast. The hotel was clean and in a convenient location.
Response from McKay on 17 Jan 2024
We are so glad you enjoyed our hotel. We strive to provide you with heartfelt hospitality. Thank you for taking the time to stay here and leave a review. We would love to have you come back here again to stayover. Take care and we wish you the very best.

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great! Pool area was ni e!
Stayed 3 nights in Oct 2023
Response from McKay on 17 Jan 2024
We are so glad you enjoyed our hotel. We strive to provide you with heartfelt hospitality. Thank you for taking the time to stay here and leave a review. We would love to have you come back here again to stayover. Take care and we wish you the very best.

6/10 Okay

Jose J

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from McKay on 11 Jan 2024
Hello Jose we are so sorry we fell below your expectations. We would love to have you stay here again so we can provide you with a better experience.

6/10 Okay

Jaziel D

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from McKay on 9 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Phong

Stayed 1 night in Jan 2024
Response from McKay on 12 Feb 2024
Thank you so much for staying at our hotel. We appreciate you giving us this score on Expedia. We appreciate your loyalty and hope to see you here again in the future.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good breakfast and also offers complimentary snack Mon - Thursday, 5 - 7pm
Stayed 1 night in Jan 2024
Response from McKay on 9 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Zach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay over the new year. The free included breakfast was awesome with a nice variety. Staff was overall friendly but did feel like a slight inconvenience to the front desk staff when asking them any questions about the property/ stay. We were excited to use the hot tub and heated pool to relax but the hot tub was hardly luke-warm. Hotel was pet friendly and we saw guests with dogs on the property but you could see piles of dog hair in many areas of the parking. I expected a bit more from the stay. However, just grateful to have had a clean room, comfortable bed and free breakfast in a good location.
Stayed 2 nights in Dec 2023
Response from McKay on 9 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

TaraLyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from McKay on 9 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the jetted tub, couldn't hear the neighbors!
Stayed 1 night in Dec 2023
Response from McKay on 9 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good, and it was sick. Hot tub was sick! But not as lit as I originally thought. Beds. Sick. TV. LIT. Bathroom, was alright. Slept next to a fat sick pig and that wasn’t sick. If you come to this hotel be ready to get lit.
Stayed 1 night in Dec 2023
Response from McKay on 9 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Your Lit comments had me laughing!!

8/10 Good

Hyunju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from McKay on 5 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Otto

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very clean, breakfast with many choices.
Stayed 1 night in Dec 2023
Response from McKay on 5 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Cerrie

Stayed 3 nights in Dec 2023
Response from McKay on 25 Jan 2024
We are so glad you enjoyed our hotel. We strive to provide you with heartfelt hospitality. Thank you for taking the time to stay here and leave a review. Reviews go a long way to help our brand. We would love to have you come back here again to stayover. Take care and we wish you the very best.

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from McKay on 9 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast, good amenities in room. Modern room.
Stayed 1 night in Dec 2023
Response from McKay on 5 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattresses are horrible. So sleeping sucked.
Stayed 1 night in Dec 2023
Response from McKay on 5 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Alice, Spruce Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from McKay on 2 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from McKay on 2 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Carlos

Stayed 2 nights in Dec 2023
Response from McKay on 2 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Pete

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great hot breakfast, clean rooms, friendly staff. One of the 3 bath towels was threadbare, thankfully there was another. We ledt that out for staff
Stayed 1 night in Dec 2023
Response from McKay on 2 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Teresa

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from McKay on 2 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from McKay on 27 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from McKay on 27 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jason

Liked: Property conditions & facilities
Disliked: Staff & service
I had a late checkout and the Do Not Disturb sign on my door, but the cleaning staff would knock and try to open the door anyway. They don’t seem to care about the privacy signage they supply. they tried entering my room three times within an hour.
Stayed 1 night in Dec 2023
Response from McKay on 2 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from McKay on 27 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Alysha

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay and perfect for what we needed, just a quick stay on our roadtrip. We needed dog friendly and it was so great, they had a dog bed, 2 treats, a little toy, and a poop bag! Such a thoughtful gesture. Very impressed. We’ll be back!
Stayed 1 night in Dec 2023
Response from McKay on 27 Dec 2023
We are so glad you found the pet items in your room. We strive to provide heartfelt hospitality to all our guests. Including your pets. We are so thankful for your feedback and we hope you enjoy your loved ones this holiday season! Happy holidays!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from McKay on 20 Dec 2023
Thank you for taking the time to leave us this review. We would love to have your stay with us again in the future. We wish you the very best! Happy Holidays!

10/10 Excellent

Catherine

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from McKay on 18 Dec 2023
Thank you for staying at our hotel. We would love for you to come back again in the future. Happy Holidays!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
The gal at the check in was amazing and the room was very clean.
Stayed 1 night in Dec 2023
Response from McKay on 18 Dec 2023
Thank you for staying at our hotel. We would love for you to come back again in the future. Happy Holidays!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in Oct 2023
Response from McKay on 18 Dec 2023
Thank you for staying at our hotel. We would love for you to come back again in the future. Happy Holidays!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from McKay on 18 Dec 2023
Thank you for staying at our hotel. We would love for you to come back again in the future. Happy Holidays!

4/10 Poor

Zach

Stayed 3 nights in Dec 2023
Response from McKay on 2 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Nelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from McKay on 25 Jan 2024
We are so glad you enjoyed our hotel. We strive to provide you with heartfelt hospitality. Thank you for taking the time to stay here and leave a review. Reviews go a long way to help our brand. We would love to have you come back here again to stayover. Take care and we wish you the very best.

6/10 Okay

Larry

Disappointed
I don’t know how but Hotel.com booked us into a pet friendly room. No carpeting in room and a large doggie bed were found with water & food dishes. The had asked if we had pets upon check in at front desk, And I specifically stated we did not. The bathroom sink had a crack in it which was black stained? Have never stayed at the pet friendly end of the hotel and would not choose to return there. They’ve discontinued the custom omelettes at complimentary breakfast. It used to be a unique welcoming feature. The biscuits were so hard on the bottom they couldn’t be cut with the plastic utensils provided. Not even if you soaked them with gravy. Reconstituted eggs are so disappointing. But all the hotels have gone to them. No flavor at all. Abbey Inn used to be our go to in St George, but sadly they have declined dramatically. We checked in at 4:30pm and there were three different cleaning carts in the first floor area alone clogging the hallway, as we attempted to get to our room from the front desk. And the room keys were by not activated initially. I had to walk all the way back up to the front desk to have them activated
Stayed 1 night in Dec 2023
Response from McKay on 12 Dec 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concern about being in a pet room when you do not have a pet. If the hotel was not too full we should have considered putting you into another room. I'll coach the front desk worker that handled your check in and give them suggestions. I am surprised about your comments about your experience with the breakfast. It is usually is the highlight of the guest experience at our hotel. We do the breakfast operations the same, yet I want to make sure the quality is where it should be. I will be sure to talk to our Food and Beverage Manager about your experience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Gary, Taylorsville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is excellent every time we come to stay.
Stayed 2 nights in Dec 2023
Response from McKay on 12 Dec 2023
Thank you for taking the time to leave us a review from this website. We would love to have you come stay with us again sometime. We hope this message finds you well and have a happy holidays.

8/10 Good

SVIATLANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from McKay on 12 Dec 2023
Thank you for taking the time to leave us a review from this website. We would love to have you come stay with us again sometime. We hope this message finds you well and have a happy holidays.