Terrace/patio

Reviews of voco St. Augustine Historic Area, an IHG Hotel

3.5 out of 5
voco St. Augustine Historic Area, an IHG Hotel
215 Anastasia Blvd, St. Augustine, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 547 out of 826 reviews" "
Rating 8 - Good. 177 out of 826 reviews" "
Rating 6 - Okay. 62 out of 826 reviews" "
Rating 4 - Poor. 28 out of 826 reviews" "
Rating 2 - Terrible. 12 out of 826 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and easy access location.
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Gregory, we're delighted to hear that you enjoyed the convenient location of voco St. Augustine - Historic Area, an IHG Hotel, and found our team members exceptionally welcoming. We thank you for choosing us and hope to have the pleasure of hosting you again soon.

10/10 Excellent

NICOLE D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!! Thank you!
Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Nicole, it's truly heartening to hear about your great stay at voco St. Augustine - Historic Area, an IHG Hotel. Your kind appreciation means a lot to us. We look forward to welcoming you back for another memorable visit in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Kathleen, it's fantastic to hear that your experience at voco St. Augustine - Historic Area, an IHG Hotel lived up to your expectations! We appreciate you taking the time to leave a rating and we hope to welcome you back in the future. Safe travels!

10/10 Excellent

Stacia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Stacia, it's wonderful to hear you enjoyed your stay at voco St. Augustine - Historic Area, an IHG Hotel. Thank you for taking a moment to share your positive experience with us. We hope to have the pleasure of your company again in the future.

10/10 Excellent

Voline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Voco hotel.The check in process was smooth,our room was ready for us even though we got there earlier than the check in time.Our room was spotless,the bathroom was clean and the beds were super comfortable.There was tons of space to move around in our double queen size room and plenty of storage.The pool area was beautiful,there were cabanas to sit and relax as you enjoy the evening sunset.The pool was heated, which was a huge plus! We did not get to enjoy the tastefully designed bar area,we hope to do so on our next visit. We will definitely stay here on our next visit to St.Augustine!
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Voline, your experience at voco St. Augustine - Historic Area, an IHG Hotel truly warms our hearts! We're thrilled that the seamless check-in, immaculate room, and extra-comfortable beds exceeded your expectations. The ample space and plentiful storage in your double queen room are indeed designed for maximum comfort. It's delightful to hear that you loved our attractive pool area along with its cozy cabanas and heated pool. We're excited for you to experience our bar during your next visit. Your future return means a lot to us!

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an small property in a great location. You can walk across the Lions Bridge into Historic St. Augustine or be close to beaches on the island. The rooms were nice and well appointed with very comfortable beds. The bathroom was fine, but the hardware wasn’t aging too well. The staff was very kind and helpful.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Kathy, thank you for sharing your positive experience at voco St. Augustine - Historic Area, an IHG Hotel. We're delighted you appreciated the prime location, hospitable team members, and comfortable rooms. We noted your remarks about the bathroom hardware and assure you that your comfort and satisfaction are our top priorities. We look forward to welcoming you back on your next visit to the area.

10/10 Excellent

Mande'-kan

Stayed 1 night in Jan 2024
Response from Customer Service on 24 Mar 2024
Mande'-kan, it's fantastic to hear that you had an excellent stay at voco St. Augustine - Historic Area, an IHG Hotel. We extend our sincerest gratitude for your top rating and hope to see you again for another remarkable experience.

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service, amenities
Hotel is very nice, comfy beds and location good to downtown St Augustine. Only downfall is we arrived late 9pm after all day travel and were given a room right next to lobby and directly next to kitchen. Banging started 6:30am (on day light savings so really 5:30am) which woke us up then when breakfast started 7:00am it got loud. Would recommend hotel just request a room away from kitchen/lobby
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Jessica, we're pleased to hear you appreciated our comfortable beds and prime location. However, it's regrettable that the noise from early morning activities disturbed your rest. Your feedback is important and will aid us in making improvements for the future. We hope to have a chance to provide a more peaceful stay during your next visit to St. Augustine.

8/10 Good

Alan

Travelled with group
Liked: Staff & service, property conditions & facilities
Our stay, here was uneventful, which is good. However, there were no straws to stir your morning coffee, however, the coffee was excellent. The shower door leaves something to be desired, only half a door. Our key cards to our room were turned off a day early so we had to go down to the desk and get new ones.
Stayed 3 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Alan, it's lovely to hear your stay at voco St. Augustine - Historic Area, an IHG Hotel went smoothly on most fronts. We're delighted you enjoyed our coffee! We've taken note of your comments regarding the stirrers and bathroom fixtures and will aim to improve. Regarding the premature deactivation of your room keys, we apologize for the inconvenience. We appreciate your feedback and look forward to welcoming you back for an even better experience.

8/10 Good

Melody

Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Melody, thank you for your rating. We're thrilled to know your stay at voco St. Augustine - Historic Area, an IHG Hotel was satisfactory. We constantly strive to elevate our service and your rating is appreciated. We hope to welcome you back on your next visit.

8/10 Good

Kelly

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The hotel was great and very convenient to all the areas we wanted to check out! The only complaint I had was that our room was covered in ants! When we woke up our beds and nightstand were surrounded by ants. I let the front desk know and they said they’d take care of the issue but that didn’t help us on our trip. Other than that though the hotel was great.
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Kelly, it's wonderful to hear that you enjoyed the prime location of voco St. Augustine - Historic Area, an IHG Hotel and that you found it beneficial for your outings. We're sorry about the unexpected guest that you had to deal with in your room. This is certainly not the standard of experience we aim to provide, and we appreciate you bringing it to our team members' attention. Your feedback will help us take the necessary measures to improve. We hope to have you back in the future so we can provide you with the seamless stay you deserve.

6/10 Okay

Nathalie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Mar 2024
Nathalie, your feedback is appreciated. It’s disheartening to know we didn’t completely meet your expectations during your stay. Maintenance of our guest satisfaction standards is our top priority. We would be grateful for another opportunity to provide an enhanced experience in the future.

10/10 Excellent

Makenzie

Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Makenzie, we're absolutely thrilled to see your top rating for voco St. Augustine - Historic Area, an IHG Hotel. We take such feedback as a testament of dedication and hard work put forth by our colleagues in ensuring a memorable experience to our revered guests. We're looking forward to welcoming you back in the near future for another exceptional stay.

10/10 Excellent

Hernan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, clean and cozy hotel.
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Hernan, thank you for your kind words. It's wonderful to hear that the customer service at voco St. Augustine - Historic Area, an IHG Hotel made a positive impact on your stay. Your mention of our clean and inviting environment is also much appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

Liana

Stayed 1 night in Dec 2023
Response from Customer Service on 26 Feb 2024
Liana, thank you for taking the time to rate your recent stay at voco St. Augustine - Historic Area, an IHG Hotel. We're thrilled to know you enjoyed your visit and we sincerely appreciate your positive feedback. Our team here looks forward to serving you again in the future. Safe travels until then!

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was great and really liked the location.
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Kathleen, it's wonderful to hear how much you enjoyed your stay at voco St. Augustine - Historic Area, an IHG Hotel. We're glad our team members made a positive impression on you, and that you appreciated our prime location. We hope to welcome you back soon for another pleasant stay.

10/10 Excellent

Jason

Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Jason, it's terrific to hear that you had a five-star experience at voco St. Augustine - Historic Area, an IHG Hotel. We appreciate the high rating you gave us and can't wait to have you back. Thank you for choosing us for your stay.

6/10 Okay

Pamela

Travelled with group
Liked: Cleanliness, staff & service
It was very noise at night. There is a bar next door that seemed to bring a lot of noise. Thin walls. I could hear the neighbors. The pool is very disappointing and not like the pictures.
Stayed 4 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Pamela, thank you for sharing your experience. We regret any disruptions you encountered due to noise and your impression of the leisure facilities was not as expected. We assure you, our aim is always to provide our guests with a delightful and quiet stay. Your observations will be noted for further review. We hope to have the opportunity to serve you better and improve your perception in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room and bathroom, quaint cool vibe, nice staff, convenient location to amphitheater and historic StAugustine. Comfy bed
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Jennifer, we're overjoyed to hear that you had a fantastic experience at voco St. Augustine - Historic Area, an IHG Hotel! It sounds like the cleanliness of our rooms, welcoming atmosphere, convenient location, and comfortable bed made a great impression. We appreciate your kind mention of our team members as well. We're looking forward to welcoming you back on your next visit to the historic St. Augustine area.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern hotel with beautiful bathrooms
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Michele, we appreciate you taking the time to share your positive review. It's delightful to note your kind words about the contemporary style of voco St. Augustine - Historic Area, an IHG Hotel and our well-appointed restrooms. We hope to have you as our guest again in the future.

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room and comfortable bed
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Feb 2024
Jacqueline, thank you for your feedback. We're pleased to hear you found your accommodation at voco St. Augustine - Historic Area, an IHG Hotel both quiet and cozy. We hope to see you again soon for another restful experience.

4/10 Poor

Patricia

Travelled with family
Disliked: Cleanliness, staff & service
Rooms, restaurant need some attention /
The bathtub was awful not only did it drip the whole time it looked awful (see pics) dresser between beds had something splattered on them/ yuck. Shower glass petition is not good when actually taking a shower. Water hits your body and splashes onto the floor beyond the partition . I know they’re going for a boutique look, but these partitions are unpractical. Husband ordered shrimp and grits for breakfast. Menu said they were to have dried tomatoes, bacon and a cheese ( none added) The chef walked by and asked how it was my husband told him about the dish not having what was said on the menu. He replied “ I use my own recipe “ We have stayed here at least 4 times before this last visit. We thought it was really nice, unfortunately it has not been kept up
Stayed 4 nights in Jan 2024
Response from Customer Service on 3 Feb 2024
Patricia, we appreciate your feedback and your continued patronage despite your recent experience. Regarding the bathroom issues, we take note of your comments and are dedicated to improving continually. Concerning your dining experience, we are sorry it didn't meet your expectations. Our culinary team does have a unique approach but the intended ingredients should certainly be included. We're committed to enhancing our standards to ensure your future stays are better.

10/10 Excellent

john

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, immaculate rooms, terrific location, couldn't be better.
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
John, your complimentary observations about the voco St. Augustine - Historic Area, an IHG Hotel are truly appreciated. We're thrilled that our dedicated team members, pristine rooms, and optimal location contributed to an exceptional stay. We invite you to come again for another terrific experience.

8/10 Good

LaDonna

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was not open and no one mentioned it to us when we checked in. Menus were out but no service. Everyone was pleasant and rooms were good.
Stayed 4 nights in Jan 2024
Response from Customer Service on 10 Mar 2024
LaDonna, thank you for your feedback. We're really sorry for any confusion regarding the restaurant service at voco St. Augustine - Historic Area, an IHG Hotel. We appreciate your patience and understanding. It's wonderful to hear that you had a good experience with our team members and appreciated our rooms. We look forward to the opportunity to welcome you back again in the future.

10/10 Excellent

Connor

Stayed 2 nights in Jan 2024
Response from Customer Service on 21 Mar 2024
Connor, thank you for choosing voco St. Augustine - Historic Area, an IHG Hotel for your stay. We're delighted your experience was positive as indicated by your rating. We look forward to welcoming you back in the future.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel.is very clean and stylish. The front desk staff was welcoming and helpful . The area around hotel is clean and safe .
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Judith, it's wonderful to hear that you enjoyed the cleanliness and style of voco St. Augustine - Historic Area, an IHG Hotel. Our team is pleased their welcoming nature and helpfulness stood out during your stay. We're glad the surrounding area felt safe and immaculate to you. We're looking forward to welcoming you back for another delightful visit in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Jan 2024
Thank you for choosing voco St. Augustine - Historic Area, an IHG Hotel and providing this wonderful rating. We're delighted to know your stay met expectations and we appreciate your support. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Justin

Very clean and quiet nice place the bar is also a plus
Stayed 2 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
Justin, it’s delightful to hear that you enjoyed your stay at voco St. Augustine - Historic Area, an IHG Hotel. Our team prioritizes maintaining a tranquil environment paired with impeccable cleanliness. We're also thrilled you found our on-site bar to be a fantastic bonus. We appreciate your feedback and hope to host you again in the future.

10/10 Excellent

Gladys, HIALEAH

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Jan 2024
Gladys, it's wonderful to hear you found voco St. Augustine - Historic Area, an IHG Hotel to be a pleasant venue. We are glad you had an enjoyable stay. Your feedback is much appreciated and we hope to welcome you back soon.

10/10 Excellent

Maggie

Stayed 8 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Maggie, it's wonderful to hear you had a fantastic experience at voco St. Augustine - Historic Area, an IHG Hotel. It's always our goal to provide an exceptional stay for our valued guests, and we're thrilled to know we achieved that with you. Thank you for your high rating - and we hope to welcome you back soon!

8/10 Good

CARLOS, ORLANDO

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Carlos, it's great to see your high rating for voco St. Augustine - Historic Area, an IHG Hotel. We hope you had an enjoyable visit and we look forward to welcoming you back on your next trip. Safe travels!

10/10 Excellent

Daven-Roy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we booked was small, but easy on the eyes. Thoughtful decorative touches made it feel like a nice place to be. Conveniently located within minutes of downtown but without the hustle and bustle. The bed was reasonably comfortable - one of the better hotel beds I've slept in. Staff was nice and welcoming, although our interactions were brief. No complains!
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Daven-Roy, it's wonderful to hear that you appreciated the aesthetic of your accommodations at voco St. Augustine - Historic Area, an IHG Hotel. We're thrilled that our prime location provided the balance between convenience and tranquility. It's heartening to know that you had a comfortable sleep and found our team members welcoming and pleasant. Thank you for choosing our hotel. We look forward to hosting your next stay.

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 4 Jan 2024
Charles, thank you for your fantastic rating. The voco St. Augustine - Historic Area team is thrilled to know that you enjoyed your stay. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Marcos, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 31 Jan 2024
Marcos, it's great to see a perfect score from you! It seems voco St. Augustine - Historic Area, an IHG Hotel, delivered an experience aligning with our high standards. We appreciate your review and hope to welcome you back in the near future.

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 30 Dec 2023
Vanessa, thank you for your high rating on Expedia. We're thrilled you had a positive experience at the voco St. Augustine - Historic Area - an IHG Hotel. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Hans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
Hans, it's wonderful to hear that you had a great stay at voco St. Augustine - Historic Area, an IHG Hotel. We appreciate your rating and hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Alexandra Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Great hotel & customer service! Booked a double queen room and was able to change to a King since we’re a couple with a small baby. Only negative (for me) was that the shower water was very cold but I like very hot showers. My husband doesn’t and he didn’t find an issue with the water temperature.
Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
Alexandra Lynn, it's delightful to hear about your positive experience at voco St. Augustine - Historic Area, an IHG Hotel! We're glad our team was able to accommodate your requests, making your stay with your little one more comfortable. Our sincerest apologies for the issue you encountered with the shower temperature, and we appreciate your patience. We hope to have the opportunity to welcome your family back in the near future for an even better experience.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool shower
Nice clean hotel, staff very friendly, went out of the way to accommodate our needs. Parking under hotel convenient, nice bar and friendly bartender. Hotel had golf cart transportation for a nominal fee over to city. Came and picked us up when we called to come back to hotel. Driver Eric was excellent. Only complaint we had was shower was luke warm. Didn’t get hot as we took cool showers. Talked with another guest who said same thing. Overall would go back again this spring and enjoy the pool.
Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec 2023
Robert, it's uplifting to know you had a pleasant stay at the voco St. Augustine - Historic Area, an IHG Hotel. We're delighted our team members went the extra mile to meet your needs and that you found our parking and bar facilities convenient. We'll certainly pass on your kind praises to Eric.In regard to your observations about the water temperature, we appreciate your feedback and assure you it will be looked into promptly. We can't wait to welcome you back this spring and to provide another memorable visit. Enjoy your future stay by our pool!

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel with a ton of privacy.
Response from Customer Service on 7 Feb 2024
Samantha, it's fantastic to hear you appreciated the intimacy and seclusion at voco St. Augustine - Historic Area, an IHG Hotel. We're thrilled you enjoyed your stay and we hope to welcome you back again in the future.

8/10 Good

Kyle

Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec 2023
Kyle, thank you for giving voco St. Augustine - Historic Area, an IHG Hotel, a strong rating on Expedia. We are glad you had a pleasing stay and look forward to welcoming you back for an even better experience. Safe travels!

8/10 Good

Anthony

Travelled with family
Liked: Amenities
The rooms are clean and recently upgraded. The location is good… a brisk walk to downtown but the guys behind the desk were really nice and helpful
Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec 2023
Anthony, thank you for taking the time to review your stay at voco St. Augustine - Historic Area, an IHG Hotel. It's wonderful to hear that you found our rooms to be well-kept and modern. We're also glad you enjoyed our location and the welcoming, attentive service provided by our front desk team. We hope to welcome you back in the future!

2/10 Terrible

Steven

Travelled with family
Disliked: Amenities
There’s no hot water
Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec 2023
Steven, we deeply regret to hear that your stay did not meet your expectations due to the issues you had with the water temperature. Please note this is not reflective of the standards we aim to uphold. We are dedicated to routinely examining and rectifying any hiccups. We hope we will have the opportunity to welcome you back under much-improved circumstances.

8/10 Good

yusleykys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 21 Dec 2023
Yusleykys, it's wonderful to see your rating of voco St. Augustine - Historic Area, an IHG Hotel. We sincerely hope you had a memorable experience with us. We're looking forward to welcoming you back during your next visit to the historic area.

10/10 Excellent

RICARDO

Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Ricardo, thank you for your top rating of voco St. Augustine - Historic Area, an IHG Hotel. It's fantastic to know you found the hotel experience up to your standards. We eagerly await your return in the future.

6/10 Okay

Martyn

Liked: Cleanliness, staff & service, room comfort
Elevator did not work had to carry luggage 2 flights to stairs up and back. Overvall the stay way fine. But no view, choice of busy street or parking lot. Breakfast was good. Location wasn't bad to walk to old town
Stayed 2 nights in Nov 2023
Response from Customer Service on 16 Dec 2023
Martyn, thank you for sharing your recent experience. It's regretful to learn of any inconvenience regarding the elevator and the room view. We're relieved to know that our prime location and breakfast offerings were appreciated. We continually endeavor to enhance our guests' experience and will take your feedback under advisement. We hope to welcome you back for a seamless visit in the future.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay.
Great spot within walking distance of restaurants and downtown. Perfect for nights of lights. We’ve stayed a here a few times and the staff has always been very accommodating and the rooms are clean. Will definitely stay here again.
Stayed 1 night in Dec 2023
Response from Customer Service on 14 Dec 2023
Ryan, it's delightful to hear you appreciate voco St. Augustine - Historic Area's convenient location and our commitment to cleanliness. Your positive feedback about our team members' accommodating nature is valued and we are thrilled you plan to join us again. We eagerly anticipate your return visits.

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Not super thrilled, but the bed was nice.
The mini fridge had stuff in it, there was a clump of hair in the shower, which has a constant drip, wasting water. Overall, I wasn't super impressed, and normally IHG is usually really good. The bed was comfortable and the staff was very nice.
Stayed 1 night in Dec 2023
Response from Customer Service on 12 Dec 2023
We appreciate you sharing your experience. It's unfortunate that certain aspects of your stay didn't meet expectations and we apologize for any inconvenience you may have encountered within your room. We are glad, however, to note that our comfortable accommodation and our wonderful team members added positively to your stay. Your feedback is valuable in helping us strive for continued improvement. We hope you'll consider giving us another chance to deliver a more enjoyable stay.

10/10 Excellent

alena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in VOCO for one night, the hotel is clean with comfortable beds. Interior is modern and rooms are good size. The location is great to walk to the main attractions and far enough from craziness of the downtown. Easy walk over the bridge. We would definitely stay here again if we are back to St Augustine.
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec 2023
Alena, thank you for sharing your experience at voco St. Augustine - Historic Area, an IHG Hotel. The team is thrilled to hear your appreciation for our aesthetic and for the convenience of our location, allowing for easy access to local attractions. It's also wonderful that you found our bedding inviting and enjoyed the spaciousness of our rooms. Your plans to visit us again in the future are the highest compliment you could give. See you again soon!

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and updated facilities. This hotel was too notch.
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Alberto, thank you for your wonderful feedback. It's heartening to know that at Voco St. Augustine - Historic Area, an IHG Hotel, we were able to provide you with a top-notch experience. We pride ourselves in maintaining a pristine and modern property. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Stefanie, we're thrilled to know that you enjoyed your stay at voco St. Augustine - Historic Area, an IHG Hotel. Thank you for choosing us and for your high rating! We hope to welcome you back in the near future.