Superior Room, 1 Queen Bed, Balcony | Balcony
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Reviews of Inn on Charlotte

3 out of 5
Inn on Charlotte
52 Charlotte Street, St. Augustine, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 37 reviews" "
Rating 8 - Good. 5 out of 37 reviews" "
Rating 6 - Okay. 5 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 1 out of 37 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
Great location for us. We have stayed here several times in the past before covid came along. The property was apparently sold and has new owners since our last visit. The location is still great but the property is not what it used to be. We may stay there again but would consider other options.
Stayed 2 nights in Apr 2024

8/10 Good

John, New Braunfels

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good: The property is well located for exploring the historic area of Savannah. The staff is exceptional. The restaurant is excellent. Great bar. Bad: The parking is very difficult & I thought was included with the room; nope - $15/day for a sardine space. The old rooms are noisy/will hear everyone walking above (luckily we travel with sound machine). Worst: The shower water pressure is abysmal - would be hard pressed to put out a small birthday candle.
Stayed 2 nights in Apr 2024
Response from Connie on 4 May 2024
Hello John, I think you must have mistaken us for a different property. We are located in St. Augustine FL. Hopefully you come visit us someday!

4/10 Poor

David

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We were taken to wrong room by the staff. After putting our luggage in the room that the staff member checked us into we went out on the town. We were contacted via phone and told that we were in the wrong room. We then had to go back to the Inn and were told that we needed to move all our luggage to another room that was not as nice. This was a real pain.
Stayed 1 night in Apr 2024

4/10 Poor

Victor

The room was very small. It looked much larger from the pictures when I looked. The soap dispenser fell off the wall spilling everywhere. The internet didn’t work. We were there three days and they never cleaned the room. They replaced the towels once.
Stayed 3 nights in Mar 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Walking distance from all of the local attractions and dining options. Easy check in/out and reasonable pricing for location.
Stayed 2 nights in Feb 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed here for our honeymoon and the property was well-maintained and exceptionally clean for a historic building. Ricky was very helpful with information about the town, tours, and places to go. Free ice, drinks, and snacks were available in the lobby and the breakfast was delicious. We will go back! Also, they were so helpful when I called at 9:30 at night and could not get into my room. Very nice staff that work here. Parking is tight so pay attention to the instructions.
Stayed 2 nights in Feb 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024

10/10 Excellent

Christopher, Key West

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic location, very friendly staff, great food and servic!
Stayed 1 night in Feb 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Very quaint property perfectly located.
Stayed 1 night in Feb 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and location.
Stayed 2 nights in Jan 2024

10/10 Excellent

Thomas, Carroll

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small Inn, centrally located & walking distance to many places of interest. Lovely unique room, wonderful modern shower & comfy beds. Ricky is extremely pleasant and helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property that is centrally located. Close to shops and restaurants. The parking was convenient. Staff were also very friendly and check in was a breeze. They constantly checked up on arrival time and type of vehicle. Will definitely stay there again. One comment though, the room we stayed at could use an adapter or an extension cord. The plugs by the bed were behind the bed and not very accessible. We also had multiple devices that needed plugs and there were only 2 easy to get to by the front door. Of course these are first world problems and something we easily worked around. Just giving feedback to make this place perfect!
Stayed 2 nights in Dec 2023

10/10 Excellent

Maria D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Saint Augustine
The Inn on Charlotte was one of the best hotels I’ve ever stayed in. Clean and comfortable, staff was super nice and friendly, the location is wonderful!
Stayed 1 night in Dec 2023

10/10 Excellent

Lawrence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights in December
Our recent stay at the Inn on Charlotte was fantastic. The location is perfect for seeing the historic part of St. Augustine. The suite (no. 4) was fabulous. The bed was wonderful; the bathroom was spacious and clean; the shower was great. The breakfasts were very good and filling. They had an afternoon wine social that wasn't all that great. I would recommend either offering much more wine (I think all we had was 4 ounces per person and no beer) and beer and more snacks (all they had was gold fish crackers and some cookies) or just skip it. My only real concern was that the coffee wasn't ready much earlier. It was available at 8:30 am. I guess I would have liked it at 7:30 am. However, overall I was quite pleased with our stay there.
Stayed 2 nights in Dec 2023

6/10 Okay

Janet

Travelled with partner
Liked: Cleanliness, staff & service
Location was great and close to everything. I wish we would have known where our room was gonna be(room8)didnt like not being in main house. Breakfast was disappointing.
Stayed 2 nights in Dec 2023

2/10 Terrible

nasim

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where should I start? Let’s start with everything that has been described here is FALSELY advertised!! Started with having us to park somewhere outside of the premises… don’t count on the WiFi because it doesn’t work… I got one of the most expensive rooms that looked nothing like the pictures… as it is described in room details our bathtub was supposed to be “ Jetted bathtub” which was BROKEN and to top it off good luck finding any staffs around…
Stayed 2 nights in Dec 2023

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! I normally don’t sleep well in hotels but I slept like a log here.
Stayed 1 night in Nov 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very good experience at the Inn on Charlotte. The service was excellent, the food was very good, the location is perfect for someone who wants to wander around in downtown Saint Augustine. We will come back next year.
Stayed 3 nights in Nov 2023

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
This property is centrally located to shopping, dinning, and attractions. Everything about the Inn on Charlotte is top notch. I will definitely stay again when I visit Saint Augustine in the future.
Stayed 3 nights in Sep 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful and convenient location.
Stayed 1 night in Jun 2023

6/10 Okay

Norma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location. Loved our shower. Didn't like virtual check in at 5pm. No one was there to tell us that breakfast was only from 915 to 945. The parking was complimentary but someone else parked in our spot and they couldn't do anything about it. The breakfast was great. You don't get to choose. It's whatever they are serving...not what the website said.Jennifer and Carter were the best. Mandatory room cleaning few $15 per day. No mention of this when i booked the room.
Stayed 3 nights in Jun 2023

6/10 Okay

Will

Travelled with family
Liked: Cleanliness, property conditions & facilities
We booked this property because of the proximity to the downtown st Augustine area, which is great…parking was also very easy considering we were in a larger vehicle. The room was very small, but worked for just the two of us. Our room was described as having a “private balcony” which was really just a set of stairs leading to our door, I wouldn’t call it a balcony lol more like a stair landing lol also, we were told checkout was 11 am, and at 9:00, one of the staff attempted to unlock our door and open it as my husband and I were getting dressed! No knock first, nothing. Just the sound of the door code being entered and the door lock unlocking itself until my husband shouted wait please, and they left. Extremely unprofessional! We won’t stay here again, there’s plenty of other hotels within walking distance that we will try next time. This one was a bust😕
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly…breakfast was good…room was clean and cozy
Stayed 2 nights in Jun 2023

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room and the lovely breakfast. Great bed, plush towels. No fire alarm in the room and the toilet was very noisy after flushing
Stayed 1 night in Feb 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location and friendly staff. Arrived early and in the middle of their deep clean; very thorough which is fantastic!
Stayed 1 night in Jan 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location. Perfect for us, friendly staff, good value for the cost of the stay. We will visit again.
Stayed 1 night in Jan 2023

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Bungalow, so a tiny room--the shower opened into the room. But it was comfortable and quiet. No hair dryer that I found; the wifi info in the room was incorrect (found the correct info in the lobby). Ann, the manager, was welcoming and helpful. Mario, the owner, very friendly & hospitable--served breakfast the next morning (delicious). Very convenient and walkable. Off street parking a plus.
Stayed 1 night in Oct 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, located in the heart of Saint Augustine. Nice room, beautiful breakfast!
Stayed 1 night in May 2024
Response from Connie on 11 May 2024
Thank you for staying with us, it was our pleasure! we hope too see you again.