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"My first time staying at leonardo and a fantastic experience. Exceeded expectations to be honest. Welcomed by Andrea, who upgraded me knowing I was on a few days work trip and had a stressful journey to Southampton. Lewis at reception always had a big smile, even when there were long queues of guests trying to claim his attention, he was super calm, friendly and simply genuine. Joseph was very sweet and patient, helped me warm my room and bought me extra towels without me even asking (he saw that I’d used all mine and just used his initiative to bring me some fresh towel and take the ones lying on the floor). Morita was the best thing every morning, greeting me with a big beautiful smile, and offering me takeaway coffee for breakfast before I run into the office. Everyone at the restaurant was very polite and professional, but morning staff there were just 10/10, quick to run around refilling stations and plenty of help around for the busy morning period. No complaints whatsoever, I’ve stayed in 5 star hotel and not experienced such excellent customer service! Onto the room- modern yet cosy. Everything was clean, big windows, blackout curtains, the TV and remote WORKED!!! Bed was wonderful, loads of pillows and good quality, firm ones at that! The little thing made a big difference like: propping the pillows. Plenty of tea and coffee refreshments, good brands too. Bathroom isn’t modern but it’s very clean and I have no complaints. Great experience I’ll be back. "

"Close to cruise port & centrally located. Hotel had excellent staff. Older gentleman at front desk, gave us a marked map, helped with planning our walking tour of city & museums & got us taxi transportation to London at a cheaper rate. I highly recomend this hotel."

"Overall good experience. Would stay again and would recommend"

"Lovely hotel overlooking the marina in Ocean Village, room was spacious and very comfortable with everything a visitor needs, bathroom also well fitted with a choice of a bath or over bath rainfall shower. Shops, restaurants and bars close by so perfect for our overnight after our cruise. Shuttle service from the cruise terminal to the hotel very welcome and efficient. Food and service in the 6th floor restaurant good with a super view of the marina."

"Great location close to train station; clean rooms and lovely staff."

"Highly recommended."

"Lovely clean hotel. Good food and drinks. Great stopover before cruise"

"I enjoted my stay at the hotel. The old world experience of staying in a building that was built for people and not for profit was great. The room size was very generous and I felt comfortable. The fittings were all in good order and well maintained. The view of the roof immediately outside the window was not what I had hoped for but it did show that maintainence on the roof was needed. The small beech trees growing on the rafters needs urgent attention. The shower also needs a clear warning attached to it as the way the shower is plumbed the pressure in the pipes is not moderated by a thermostatic valve. This means that one minute the water temperature is ok but the next, the water is either scalding hot or freezing cold!! On balance, I would use the hotel again. It is a bastion against the intrusions of modern new buildings and needs preserving at all costs!!"

"Amazing staff and so relaxing coming back for next work trip thankyou! "