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Reviews of The Diplomat Hotel and Spa

3 out of 5
The Diplomat Hotel and Spa
Felinfoel, Llanelli, Wales

Reviews

8.2

Very good

Rating 10 - Excellent. 105 out of 253 reviews" "
Rating 8 - Good. 86 out of 253 reviews" "
Rating 6 - Okay. 35 out of 253 reviews" "
Rating 4 - Poor. 20 out of 253 reviews" "
Rating 2 - Terrible. 7 out of 253 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Diplomat Hotel to attend our friends wedding day. The venue was perfect, the attention to detail and attentive staff made it memorable. Our room was spotlessly clean and well presented. Very happy!!
Stayed 1 night in Mar 2024

10/10 Excellent

andrew

Travelled with partner
My third visit to this hotel we both like staying here however during the last visit noticed prices have increased! Not in my view are warranted some staff need extra training notable bar staff it’s a shame really but the price increases have made us look further a field in future
Stayed 2 nights in Feb 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not do enough for you very friendly and very clesn
Stayed 1 night in Feb 2024

8/10 Good

lorraine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff are lovely, helpful and welcoming and that is why I gave it 4 stars. Sadly the hotel itself has seen better days, it’s dated and scruffy, we didn’t have hot water when we showered, the walls are thin and we could hear conversations in the next room at night. It’s such a shame as the spa area is nice and the food in the restaurant was good but the building really does need proper maintaining to make it more appealing.
Stayed 2 nights in Feb 2024

10/10 Excellent

William John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was a mansion house which you can see in the original area pre extension its been a hotel for about 50 years and the staff are commendable
Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with nice rooms and really helpful pleasant staff .
Stayed 2 nights in Jan 2024

10/10 Excellent

Naila

Liked: Cleanliness, staff & service, property conditions & facilities
Attended a brilliant wedding at this hotel.
Stayed 1 night in Jan 2024

4/10 Poor

Melanie

Disliked: Cleanliness
Stayed 1 night in Dec 2023

4/10 Poor

Jessica

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

ENNIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff all friendly and helpful, excellent food. Highly recommend
Stayed 3 nights in Oct 2023
Response from Tracy on 2 Nov 2023
Thank you for your lovely comments, we are pleased to hear that you enjoyed your stay.

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel as a base to explore local area
Staff very helpful and friendly. room comfortable and clean, although odd smell in shower sometimes, and could hear upstairs running taps, flushing toilet, but likely old pipework as it was an older building than the main hotel. Huge plus is having steam, sauna and gym facilities which were great.
Stayed 4 nights in Oct 2023

10/10 Excellent

Leighton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were excellent throughout. Food was tasty. We had a great stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Leighton

Stayed 1 night in Oct 2023

4/10 Poor

John

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Steve

Business traveller
Disliked: Room comfort
Noisy!
Unknown to me, my bag in the room meant that I was staying in a separate Annex call the coach house This was away from the main hotel and on the main road, and there's obviously a listed building with its original windows, which meant that I heard the traffic all night long and especially at 5 am, so the two nights I was there I never got a decent night sleep
Stayed 2 nights in Oct 2023

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it here
Second time staying at this hotel, we were just as happy. Staff are very friendly and restaurant staff attentive. The food is beautiful, we had our evening meal and breakfast in Trubshaws restaurant. Both were lovely and tasty, great selection for breakfast. Spa is great too and free for guests to use. I look forward to our next visit.
Stayed 1 night in Oct 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely night away
Lovely last minute stay for my birthday. Brilliant service and enjoyed the spa too. Will be back again. Very nice food and drinks Perfect atmosphere as well. Thank you
Stayed 1 night in Sep 2023
Response from Diplomat on 27 Sept 2023
We are pleased to hear that you enjoyed your stay, we look forward to welcoming you back.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Late arrival check in
Arrived very late in the early hours in the morning and the staff were excellent; quickly getting me checked in and very helpful with the room key. Spacious and clean room, large comfy bed and good rainfall shower
Stayed 2 nights in Sep 2023
Response from Tracy on 27 Sept 2023
Thank you for your review, we are please to hear that you enjoyed your stay.

10/10 Excellent

Chelsea

Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

10/10 Excellent

Dannica

Stayed 1 night in Sep 2023

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommendable
A friendly welcome to this very comfortable hotel. Excellent restaurant.
Stayed 3 nights in Aug 2023
Response from Tracy on 3 Sept 2023
Thank you for taking the time to review our property, we are pleased that you enjoyed your stay.

10/10 Excellent

David

Stayed 3 nights in Aug 2023

8/10 Good

Michael

Stayed 1 night in Aug 2023

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Spa facilities were a lovely extra. Superb breakfast. Comfortable room.
Stayed 1 night in May 2023
Response from Tracy on 31 Jul 2023
Thank you for your review! We are pleased to hear that you had an enjoyable stay.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy place to stay
We spent a couple of nights on this hotel. Easy check in and helpful staff. Rooms comfortable. Bathroom ok but lack of toiletries. Excellent evening entertainment in the bar and good food in the restaurant.
Stayed 2 nights in Jul 2023
Response from Tracy on 31 Jul 2023
Thank you for your review. Its great to hear that you had such an enjoyable stay. We hope to welcome you back to the Diplomat next time you are in Llanelli.

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
1 night stay to meet up with family. Hotel was very nice but bed not so comfortable and neither of us slept all night .
Stayed 1 night in Jun 2023
Response from Tracy on 31 Jul 2023
Thank you for taking time to review our hotel, I will pass your comments onto the management team.

8/10 Good

Rose Marry

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Tracy on 31 Jul 2023
Thank you for your review.

10/10 Excellent

Pritpal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely 3 night stay here. The dinner was fantastic and the staff very helpful.
Stayed 3 nights in May 2023

6/10 Okay

Nicola

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff are fantastic and range of food and drink is great. However the building and accommodation is tired and needs a dramatic face lift
Stayed 1 night in May 2023

8/10 Good

Ma Fatima

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gainsley from the restaurant who served the breakfast deserved a payrise😊. Very good customer service
Stayed 1 night in May 2023

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 1 night in May 2023

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Abhilash

Stayed 1 night in Apr 2023

10/10 Excellent

Lubna

Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Llanelli
Excellent short stay Good service well looked after
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Stayed 1 night in Mar 2023

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2023

10/10 Excellent

Debbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

John

Stayed 1 night in Dec 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely, good value stay
Really clean and comfortable room. Spa small but nice. Bar area was lovely with good bar meals. Great breakfast with lots of choice. Reception, bar and breakfast staff very pleasant and attentive.
Stayed 1 night in Nov 2022

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and bathroom. Good facilities and great breakfast
Stayed 1 night in Nov 2022

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing wrong with it at all wonderful experience would go again
Stayed 1 night in Oct 2022

8/10 Good

Halldora

Stayed 1 night in Oct 2022

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent Hotel, reasonably priced, staff are very friendly and welcoming. Bedroom was a bit basic but clean and comfortable. Breakfast was tasty and the service was good their too.
Stayed 1 night in Sep 2022