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Reviews of Grand Monastery Private Apartments

3 out of 5
Grand Monastery Private Apartments
Studenets area, Pamporovo, Smolyan, Smolyan

Reviews

8.0

Very good

Rating 10 - Excellent. 10 out of 25 reviews" "
Rating 8 - Good. 10 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, amenities
This was a really convenient complex, the opportunity to ski straight in and out was an added bonus. Rooms were clean, comfortable and well equipped. Only downside was the communication - the in-room leaflet said there was a breakfast buffet served daily, but when asking reception they did not know anything about this. Local area was good with great access to the ski lifts and various restaurants and bars. Quiet when we were there but should imagine it can get quite lively.
Stayed 4 nights in Feb 2024
Response from Grand Monastery team on 5 Mar 2024
Thank you for your feedback!Looking forward to welcoming you again as our guest!Best wishes!

2/10 Terrible

krasimir, chicago

Disliked: Cleanliness, property conditions & facilities
Not recommended! Listing of the property is far away from the reality! The apartment was not clean , not enough hot water. Most of the inventory was very old not functioning! No parking at all! Everything was icy and not treated/ very slippery and not safe! And many more…..
Stayed 2 nights in Jan 2024

4/10 Poor

PETER

Liked: Cleanliness
Good for a Hermit.
I had boked the transfer from the airport through the hotel but they had not made any arrangement for my arrival which they knew would be outside of the stated reception time. If my taxi driver had not know who to ring I don't know if would have had a bed for the night. Eventually I was shown to my room by the man on the car park gate. I was there in early July which is out of their main season. This meant that the restaurant and spa were closed. I was not told about this until after I had made the booking. The staff had not been briefed and were unable to say where the nearest restaurant was. The lady I was asking at reception did her best and phoned some one to find out. I was in an apartment but there were no grocery stores near by and if there had have been then the kitchen was not at all well stocked with pots and pans to do any cooking. On the up side the staff were very pleasant. I would be careful about visiting off season as the place had a deserted feel and I was told that there were no taxis available when I wanted to go to find a food shop.
Stayed 5 nights in Jul 2023
Response from The Grand Monastery team on 1 Aug 2023
We thank you for your responce!However we would like to stress - we have arranged for your transfer to and from the complex, so we were well aware of your arrival - your apartment was ready for you and due to te late arrival it was the security guy expecting for you, so accomodaation was definitely prepared for you. We have stated on our website that some of the facilities are not working during summer season, but as we know some guests do not read all the information - we send additional messages as well.Best regards,The Grand Monastery team

6/10 Okay

Dedi

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Jul 2022
Response from Grand Monastery team on 24 Jul 2022
Thank you for your review!

10/10 Excellent

krassimir, royersford

Liked: Cleanliness, amenities, property conditions & facilities
The Best Place, for relax.
Stayed 1 night in Jul 2022
Response from Grand Monastery team on 16 Jul 2022
We thank you for the excellent review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great location next to the slope
It was hot and clean apartment. The beds were not comfortable.
Stayed 2 nights in Feb 2021
Response from The Grand Moanstery team on 18 Mar 2021
Thank you for your excellent review!

10/10 Excellent

Keith, Istanbul

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location. Staff on the front desk were really helpful. I would definitely stay there again.
Stayed 10 nights in Dec 2020
Response from Margarita at The Grand Monastery team on 6 Jan 2021
Hello Keith, We thank you for your excellent review! Hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2020

8/10 Good

GERGANA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall everything was good, i think the rooms need some refreshments. We were on 5ft floor and shower pressure was quite low. Also the lady from spa reception didn't want to let us in at 830 pm, when it was stated on the door that they should work till 9 pm. Swimming pool water was cold around 27°C , which is not really suitable for young kids. We had an accident with broken glass in our appointment and the Reception response really quickly, the cleaning lady came on the 2nd minute. Overall we are happy with the hotel
Stayed 4 nights in Feb 2020
Response from The Grand Monastery team on 1 Mar 2020
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The appartment was big, spacious with 2 bathrooms only one has heating system so we use obly one. For both rooms have some problems with windows, in two days was a very big wind in the night so we felt also the wind in rooms even the i tried to close them very good. After 6 nights in this appartmwnt let's say that my familly was satisfied with all the conditions.
Stayed 6 nights in Jan 2020
Response from The Grand Monastery team on 21 Jan 2020
Thank you for the great review. We'll be happy to welcome you again! The Grand Monastery team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from The Grand Monastery team on 1 Mar 2020
Thank you for your review.

10/10 Excellent

Dimitar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Grand Monastery team on 4 Jan 2020
Thank you for your positive feedback. We'll be happy to welcome you again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent apartment with great view. The stuff is very kind.
Stayed 2 nights in Dec 2019
Response from The Grand Monastery team on 4 Jan 2020
Thank you for your positive feedback. We'll be happy to welcome you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except we didn't have free internet in our apartment just in the lobby bar
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Huge complex with lots of amenities and conveniently located
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location
Clean room and nice staff, especially in the restaurant at the top of the escalators. The bed was quite old so not the most comfortable and shower water goes all over the bathroom so you have to be careful not to slip. Really good location, next to a shop and short walk to the slopes and bars/restaurants.
Stayed 5 nights in Dec 2018

10/10 Excellent

Stanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend in Pamporovo
It was the low season, the hotel was almost empty and the spa and other entertainment facilities did not function. Although this was written in the description on the internet, the receptionist called to inform us. We were fine with that and enjoyed a pleasant stay. The apartment had a large sitting area and a fully equipped kitchen (no dishwasher), a bedroom and two bathrooms. It was convenient, very well heated and clean. The double bed had two separate mattresses, but was otherwise comfy.
Stayed 1 night in Sep 2018
Response from Grand Monastery team on 25 Oct 2018
Thank you very much for your nice review!

10/10 Excellent

Cüneyt

Stayed 5 nights in Jan 2023
Response from Grand Monastery team on 14 Feb 2023
Thank you for your excellent review!

2/10 Terrible

Suat

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 4 nights in Feb 2022

6/10 Okay

Marina

Stayed 3 nights in Mar 2019