Lobby sitting area

Reviews of Comfort Inn & Suites Avera Southwest

2.5 out of 5
Comfort Inn & Suites Avera Southwest
3721 W. Avera Drive, Sioux Falls, SD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 680 out of 903 reviews" "
Rating 8 - Good. 159 out of 903 reviews" "
Rating 6 - Okay. 44 out of 903 reviews" "
Rating 4 - Poor. 14 out of 903 reviews" "
Rating 2 - Terrible. 6 out of 903 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, amenities
Courteous staff and helpful. Cleah rooms comfy bed.
Stayed 1 night in May 2024
Response from Ashley & Team on 22 May 2024
Thank you Julie for your wonderful feedback. We truly appreciate you taking the time to review your stay and we look forward to seeing you again soon!

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Convenient in and out for the second night of our long trip from Louisiana to Minnesota.
Stayed 1 night in May 2024
Response from Ashley & Team on 22 May 2024
Kristine, Thank you for reviewing your stay with us. We appreciate your feedback and are happy you had a good experience and a comfortable stay. Safe travels!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ashley & Team on 22 May 2024
Thank you, Angela, for your wonderful review rating! Come back again soon!

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurants and Starbucks iis very close by
Stayed 1 night in May 2024
Response from Ashley & Team on 22 May 2024
Walter, Thank you for reviewing your stay with us. We are very thankful to be at a location that can accommodate many of our guests. Thank you for the feedback and we look forward to seeing you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 2 nights in Apr 2024
Response from Ashley & Team on 22 May 2024
Thank you for your kind words, Robert. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Dorothy E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so nice. The rooms were quiet and clean. We would stay here again!
Stayed 1 night in Apr 2024
Response from Ashley & Team on 22 May 2024
Thank you, Dorothy, for your kind words. Your positive feedback will be shared with the team for reassurance of a job well done.

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is nice and the rooms are clean. The check-in process took an extremely long time and this hotel is far from the downtown.
Stayed 1 night in Apr 2024

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet even tho there were many guests.
Stayed 2 nights in Apr 2024

6/10 Okay

Marilyn, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing really unique here. Pool and hot tub are nice. They need to make breakfast a little later. Missed out cause sleeping was priority. Lemon water was a nice touch at front desk.
Stayed 1 night in Apr 2024
Response from Ashley Dorch - GM on 25 Apr 2024
Marilyn, We are sorry to see that you did not have a wonderful experience with us during your stay. We understand that this may be an inconvenience but we are limited to the amount of hours breakfast items can be out at a time, which sets our breakfast hours from 6 am to 9 am in hopes to accommodate the majority of our guests. We hope that you will come back and visit us again

10/10 Excellent

Petra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very cleam, well taken care of and we enjoyed our stay. Beds were comfortable and staff wete very accommodating.
Stayed 2 nights in Apr 2024
Response from Ashley & Team on 23 Apr 2024
Thank you, Petra for your kind words. We are really happy to hear that you had a comfortable stay. We look forward to seeing you again in the future.

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed that the elevators weren’t working and also ice machine on our floor didn’t work.
Stayed 1 night in Apr 2024
Response from Ashley Dorch - GM on 22 Apr 2024
Ken, We are truly sorry that we were having maintenance issues with the elevator and that you weren't able to utilize the ice machine during your stay. We have had the concerns with the elevator addressed and it is up and working. We hope to see you again soon!

10/10 Excellent

Ronald

Stayed 1 night in Apr 2024
Response from Ashley & Team on 22 May 2024
Ronald, Thank you for the wonderful review rating. We truly appreciate you taking the time to review your stay.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ashley & Team on 22 Apr 2024
Thank you John for your review! We hope to see you back soon!

10/10 Excellent

Katlyn

Liked: Staff & service
Good place to lay down and get some sleep.
Stayed 1 night in Apr 2024
Response from Ashley & Team on 22 Apr 2024
Katlyn, we are happy to hear that you had a comfortable stay with us. We hope to see you again soon.

8/10 Good

Connie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice rooms
Stayed 2 nights in Apr 2024
Response from Ashley & Team on 22 Apr 2024
Thank you Connie for your review! Please let us know how we can make your future stay more comfortable.

6/10 Okay

Cassie

Liked: Staff & service
The elevator was super slow, lots of people and very noisy. Couldn’t get Netflix or anything besides live tv
Stayed 1 night in Apr 2024
Response from Ashley Dorch - GM on 22 Apr 2024
Cassie, we apologize that you were not able to utilize the Netlifx or other streaming services. We do not have that feature available to guests at our property but guests can stream from their phones and connect to the TV. I understand the frustration with the elevator being slow, we only have one elevator for all guests so when we are full that can take more time than usual as many guests are utilizing the hotel often throughout the day. Please let us know if we can help make your future stay more comfortable.

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
was a really nice place
Stayed 3 nights in Mar 2024
Response from Ashley & Team on 22 Apr 2024
Thank you, Cody! We appreciate you taking the time to review your stay with us! Come back soon!

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Property and rooms very clean, easy to get to and located near so many dining and shopping options. Will definitely stay here again when in the area.
Stayed 3 nights in Mar 2024
Response from Ashley & Team on 22 Apr 2024
Thank you very much, Sandy! We truly appreciate your feedback and kind words. We hope to see you again soon!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice property with helpful staff.
Stayed 1 night in Mar 2024
Response from Ashely & Team on 23 Apr 2024
Thank you, Jennifer! We appreciate your feedback on the property and the kind words about our staff. We hope to see you again soon!

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the most excellent stay at this hotel! Highly recommend it! 10/10!!
Stayed 3 nights in Mar 2024
Response from Ashley & Team on 24 Apr 2024
Megan, Thank you for your wonderful review! We appreciate the kind words and we hope that you can come back to see us again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
10
Stayed 1 night in Mar 2024
Response from Ashley & Team on 23 Apr 2024
Thank you, Jennifer for the 5 out of 5 rating! We appreciate you taking the time to review your stay! Come visit soon!

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a bit picky when it comes to hotel comfort and cleanliness. This hotel is very clean. The beds and pillows are comfortable. Room was clean and relaxing. Good shower. Continental breakfast was just what you would expect at free breakfast. Pool and hot tub were a good temperature, and the area was very clean.
Stayed 2 nights in Mar 2024
Response from Ashley & Team on 23 Apr 2024
Terri, we are pleased to hear that you had a wonderful stay with us! We hope that you can come back soon!

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Comfortable beds, clean room.
Stayed 1 night in Mar 2024
Response from Ashley & Team on 23 Apr 2024
Thank you, Leah, for taking the time to review our stay. We are happy to hear that you had a comfortable stay with us. We hope to see you again soon!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Mar 2024
Response from Ashley & Team on 24 Apr 2024
Gerald, Thank you for taking the time to review your stay. We truly appreaciate the feedback and we look forward to seeing you again soon.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet .
Stayed 1 night in Mar 2024
Response from Ashley & Team on 25 Apr 2024
Rachel, Thank you for taking the time to review your stay with us. We appreciate the kind words and we hope to see you again in the future.

6/10 Okay

Kelsey

Stayed 1 night in Mar 2024
Response from Ashley Dorch - GM on 24 Apr 2024
Kelsey, We are sorry to hear that your stay did not meet your expectations. Please let us know how we can make your future stay more comfortable.

10/10 Excellent

Windy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley & Team on 25 Apr 2024
Windy, Thank you for the wonderful rating! We appreciate you taking the time to review your stay. Each guest is valued and we appreciate all feedback. See you again soon!

10/10 Excellent

Windy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashley & Team on 25 Apr 2024
Windy, Thank you for the wonderful rating. We appreciate you taking the time to rate your stay with us and look forward to seeing you again soon.

8/10 Good

godliva

Liked: Staff & service, property conditions & facilities
Hottub
Stayed 1 night in Feb 2024
Response from Ashley & Team on 25 Apr 2024
Thank you for reviewing your stay with us! We hope to see you again soon.

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, clean room, clean public areas, very friendly staff. Breakfast is your basic hotel complimentary breakfast. Very nice and would stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

luis, Pipestone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Janel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was great, I would think Kayla might need some re training but other than her everyone was great
Stayed 3 nights in Feb 2024
Response from Ashley - GM on 15 Feb 2024
Kara,Thank you for taking the time to review your stay. I did have a conversation with her and will be assisting her with more training. We hope to see you again soon!

10/10 Excellent

Amber

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley & Team on 15 Feb 2024
Thank you Amber for the 10 out of 10 rating! We look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great! Beds were comfortable, the shower was perfect, and rooms were clean!
Stayed 1 night in Feb 2024
Response from Ashley & Team on 15 Feb 2024
Thank you for taking the time to review your stay. I am pleased to hear that you had a comfortable and warm stay with us!

6/10 Okay

Hunter

.
Stayed 2 nights in Jan 2024
Response from Ashley - GM on 15 Feb 2024
Hunter, We are sorry to see that you did not have an exceptional experience with us. Please let me know if there is anything that I can do for you in the future to make sure you are more comfortable.

10/10 Excellent

KYLE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Ashley & Team on 15 Feb 2024
Thank you, Kyle, for the 5 out of 5! See you again soon!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above n beyond.
I stayed 2 be closer 2 work. Got snowed in with a bad vehicle. Ur staff drove me 2 work, right down the street. Ur staff took time 2 get me 2 work. Thank u so much. Great place n great ppl.
Stayed 1 night in Jan 2024
Response from Ashley & Team on 15 Feb 2024
Robert, Thank you so much for the kind words. We truly care about our guests and as you have experienced yourself, will do what we can to make sure everyone is comfortable and feels welcome! We hope to see you back again soon!

6/10 Okay

kyle

Disliked: Property conditions & facilities
My room was pretty beat up.
Stayed 1 night in Jan 2024

10/10 Excellent

Lyndon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay!
Very clean room! The breakfast was great! The staff is friendly.
Stayed 1 night in Jan 2024
Response from Ashley & Team on 15 Feb 2024
Lyndon, Thank you for your kind words. We take pride in our hotel and enjoy seeing every guest who stays with us. We hope to see you again in the future.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect!
Stayed 1 night in Dec 2023
Response from Ashley & Team on 15 Feb 2024
Vanessa, Thank you for reviewing your stay with us! We are pleased to hear that you had a wonderful visit and look forward to seeing you again in the future.

8/10 Good

Linda, Clear Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff that we had encountered were very kind and informative. The hotel was very clean, and the breakfast was very good. However, our room needed some cleaning and repair work. The area where the tile and the carpet met was damaged and the carpet tacks were sticking up and we stepped on them. This area needs to be repaired before anyone else steps on them. The shower door and bathroom floor needs to be cleaned.
Stayed 2 nights in Dec 2023
Response from Ashley & Team on 15 Feb 2024
Linda, Thank you for taking the time to let us know about your stay. We apologize for the inconvenience and have addressed those concerns. We hope to see you again in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023

8/10 Good

Ryan

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Hector

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would hope that you fix the internet in your rooms. Could not connect.
Stayed 4 nights in Dec 2023

10/10 Excellent

Philip

Stayed 1 night in Dec 2023

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, great breakfast and very clean rooms close to lots in SF
Stayed 1 night in Dec 2023

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
The hotel is a bit older but it was clean and comfortable and had good food and selections for breakfast.
Stayed 1 night in Dec 2023