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Reviews of Courtyard by Marriott Ventura Simi Valley

3 out of 5
Courtyard by Marriott Ventura Simi Valley
191 Cochran St, Simi Valley, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 423 out of 707 reviews" "
Rating 8 - Good. 203 out of 707 reviews" "
Rating 6 - Okay. 53 out of 707 reviews" "
Rating 4 - Poor. 19 out of 707 reviews" "
Rating 2 - Terrible. 9 out of 707 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ornuma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Staff is okay
Stayed 3 nights in Apr 2024
Response from Judy on 5 May 2024
Hello Ornuma! Thank you very much for your feedback. We hope to welcome you back again soon.

10/10 Excellent

Bre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Judy on 3 May 2024
Thank you for your great feedback!

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simi Valley area was beautiful, nice people, clean, quiet, safe. We kept being told by staff that this is a choice hotel so we were told they only do room cleaning every 3 days. So just make sure if you're going to stay for a little while you asked to have your garbage and towels taken out of your room sooner than that. I probably would not stay here again because I prefer to have my room cleaned every day without having to ask and I also like the option of room service but that's just a personal preference. I would definitely recommend this hotel to others that are staying in the Simi Valley area. If you are going to Revelation Church it's just a short drive so it is a perfect location.
Stayed 4 nights in Apr 2024
Response from Judy on 30 Apr 2024
Thank you for your feedback, Jessica!

8/10 Good

Wandalee

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pool, room service and cleaningness
Stayed 6 nights in Apr 2024
Response from Judy on 29 Apr 2024
Thank you for your feedback! We look forward to your next visit.

10/10 Excellent

Jacquelinne, Venice

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy check in
Stayed 1 night in Apr 2024
Response from Judy on 28 Apr 2024
We appreciate your feedback! We hope to welcome you back again soon.

8/10 Good

Huai Qin, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airconditioner ran very loudly. We had to turn it off at night. Luckily the temperature was not too cold. Apart from the air condtioner, everything was good.
Stayed 1 night in Apr 2024
Response from Judy on 28 Apr 2024
Thank you for your feedback! We will have our maintenance team check on that unit right away. We hope to welcome you back again soon.

6/10 Okay

Morgan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Pool and fire pit area were nice. Bathrooms were dirty
Stayed 2 nights in Apr 2024
Response from Judy on 22 Apr 2024
Hi Morgan! Thank you for your feedback. I'm glad that you enjoyed the fire pit and the pool. I sorry to hear that you encountered dirty bathrooms. Would you be referring to the lobby bathrooms or the bathroom in your room?

8/10 Good

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities
Bedding was acceptable
Stayed 1 night in Apr 2024
Response from Judy on 21 Apr 2024
Thank you for your feedback!

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Apr 2024
Response from Judy on 21 Apr 2024
We appreciate your feedback!

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed eating at the nearby restaurants. The staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Judy on 16 Apr 2024
Hello Fred! Thank you very much for your feedback. I'm glad to hear that you enjoyed your stay.

10/10 Excellent

Brenda Q

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Judy on 16 Apr 2024
Thank you for giving a great score, Brenda! We really appreciate it.

10/10 Excellent

Melany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a “snafu” with the reservation but the desk staff worked diligently to resolve it. That was nice after a very long drive. We much appreciated the extra effort!
Stayed 2 nights in Apr 2024
Response from Judy on 12 Apr 2024
Hi Melany! I'm glad that we were able to work things out. I hope there were no more "snafus" the rest of the stay. We hope to welcome you back soon.

10/10 Excellent

Steven, Hesperia

Stayed 2 nights in Apr 2024
Response from Judy on 29 Apr 2024
Hello Steven! Thank you very much for your 5 out of 5 feedback. We truly appreciate it.

8/10 Good

Gustavo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good location but it’s showing wear and tear in the rooms. I think with a refresh and some more regular maintenance up keep it should be fine.
Stayed 3 nights in Apr 2024
Response from Judy on 10 Apr 2024
Hello Gustavo! Thank you very much for your feedback.

6/10 Okay

Craig

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Dirty carpets, corners are loaded with dust and dirt. I was surprised. They newd to update the rooms for what they are charging
Stayed 2 nights in Apr 2024
Response from Judy on 7 Apr 2024
Thank you for your feedback. We actually renovated the rooms a year ago. I'm sorry that the refurbishment didn't meet your expectations. I've also shared your feedback with the housekeeping team, so they can look into the dirt on the carpets and corners. We appreciate bringing this to our attention.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and friendly staff. Parking was easy, access to room was easy, and location was perfect.
Stayed 1 night in Apr 2024
Response from Judy on 7 Apr 2024
Hello Victoria! We appreciate that you have taken the time to provide us with your feedback. I'm glad you enjoyed your stay.

8/10 Good

Bradley

Travelled with family and small children
Liked: Cleanliness, staff & service
Good place to stay in Simi Valley area, bathtub and carpets showing signs of wear. The only negative is no complimentary breakfast. Outdoor pool only and not very appealing.
Stayed 4 nights in Mar 2024
Response from Judy on 31 Mar 2024
Thank you for your feedback!

6/10 Okay

Deslyn

Travelled with family
We should at least be offered water as complimentary if not breakfast
Stayed 4 nights in Mar 2024
Response from Marriott by Courtyard Ventura Simi Valley on 24 Mar 2024
Hello Deslyn,Thank you very much for your feedback.I'm sorry that breakfast is not included in our rates. Courtyard, as a brand, does not have breakfast included in our regular rates, although there are special rates that are sometimes offered that would include it.We do offer complimentary welcome water at check-in if the guest is a Marriott Bonvoy member, and the account number is given at the time of check-in.Once again, thank you for taking the time to provide us with your feedback.

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, family friendly
Stayed 2 nights in Mar 2024
Response from Judy on 18 Mar 2024
Thank you very much for your great feedback, Kimberly! We appreciate your time in providing the feedback, and I will share it with all the team members.

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this facility for the convenience to my family. Even though there are kids over weekend for events they are attending, it is quiet. Staff is professional and rooms are clean. The only thing noted this stay was my refurbished room, the drapes were torn and tub was worn, with rust and cracked tile. Hopefully next stay these will be replaced.
Stayed 3 nights in Mar 2024
Response from Judy on 5 Mar 2024
Thank you for your feedback, Donna. The drapes are scheduled to be replaced, and I will have maintenance take a look at the tub. We appreciate you letting us know about these.

6/10 Okay

Rhonda

Travelled with partner
Liked: Cleanliness
Hotel has been refurbished since our last stay in August of 2022. I would have given a 4 star had the hotel offered daily service however, I had to empty the waste bins and leave outside the door along with the used towels. Reminds me of self check out lines without any discounts.
Stayed 2 nights in Mar 2024
Response from Marriott on 5 Mar 2024
Rhonda, Thank you for taking the time to provide feedback on your recent stay. We appreciate your comments and will share them with out team.

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Judy on 26 Feb 2024
Thank you for your feedback! We hope to welcome you back soon.

4/10 Poor

Dmitriy V

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had two queen beds in the room. Both mattresses were horrible. They sink so much that you're asleep in a sit up position. Both of us are 150 - 170 pounds. Usually Marriott Courtyard is my go to, but this one is a big no-no.
Stayed 1 night in Feb 2024
Response from Marriott on 21 Feb 2024
Dmitry, Thank you for taking the time to review your recent stay. We apologize about the bed issues you experienced. Please rest assured that our management will further investigate the issues you have raised.

10/10 Excellent

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful ataff
Stayed 2 nights in Feb 2024
Response from Judy on 19 Feb 2024
Thank you for your feedback! I will share it with all the team members.

8/10 Good

Colleen

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Stay
Clean, very comfortable and nice area. TV was to the side of the bed but not to bad. Would differently stay here again.
Stayed 1 night in Feb 2024
Response from Judy on 12 Feb 2024
Thank you for sharing your feedback. We appreciate hearing from you.

8/10 Good

Kurt

Business traveller, Travelled with partner
Liked: Amenities
Loved the convenience of the area. Rooms can be updated- showers have low pressure and are low on the wall. Room was not as clean as I would expect- coffee cups were dirty and previously used when I picked them up to look.
Stayed 5 nights in Dec 2023
Response from Judy on 6 Feb 2024
Hello Kurt,Thank you for your feedback. We actually updated our rooms the first quarter of last year. I'm disappointed to hear that it doesn't reflect it.The coffee cups are are supposed to be individually wrapped. Were the coffee cups not sealed?I really appreciate that you have taken the time to provide us with your feedback.

10/10 Excellent

stever

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Judy on 30 Jan 2024
Thank you for your feedback! I'm glad to hear that you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Judy on 30 Jan 2024
Thank you for letting us know that you enjoyed your stay.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is still nice, but could use updating and renovation. The bar area is well done and worth spending time in.
Stayed 3 nights in Jan 2024
Response from Judy on 30 Jan 2024
Thank you for the feedback, John. I'm sorry that we didn't meet your expectations during your last visit. We actually renovated in the first quarter of 2023. We changed out carpets, wallpapers, sofa beds, and some of the furniture as well. However, I'm glad to hear that you enjoyed the Bistro.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, clean, comfortable, and inviting. They had a great dining option and a small bar inside the hotel. I'd stay again.
Stayed 1 night in Jan 2024
Response from Judy on 29 Jan 2024
Thank you for sharing your feedback, Nick! We appreciate you taking the time to let us know how we did. We look forward to welcoming you back soon.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, courteous, knowledgeable, and attentive staff! There's a Hydrotherapy massage chair in the lobby! You can enjoy a relaxing massage while watching something on the big screen tv! I would definitely come back here again!
Stayed 2 nights in Jan 2024
Response from Judy on 28 Jan 2024
Thank you very much for sharing your experience, Sharon! We're glad to hear that you enjoyed your stay. We look forward to welcoming you back soon.

8/10 Good

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited breakfast menu and pricy.
Stayed 2 nights in Jan 2024
Response from Judy on 28 Jan 2024
Thank you for sharing your feedback! I'm sorry that the Bistro services failed to meet your expectations. Unfortunately, we have to follow menu offers and pricing guidelines set by Marriott.

10/10 Excellent

Noelle

Stayed 5 nights in Jan 2024
Response from Courtyard by Marriott Ventura Simi Valley on 24 Mar 2024
Thank you for the great score, Noelle! We hope to welcome you back soon.

6/10 Okay

Kathi

Travelled with family
Liked: Staff & service, property conditions & facilities
Very stark. Lady was very welcoming. However she Changed us from a King to a handicap room with two queen beds instead of one King. Never got a reason why. Just not a warm and fuzzy hotel. Stark room.
Stayed 2 nights in Jan 2024
Response from Marriott on 26 Jan 2024
Kathi, We are sorry to read about your negative experience. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.

6/10 Okay

James

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Food service and coffee service is very expensive and very poor quality
Stayed 2 nights in Jan 2024
Response from Marriott on 26 Jan 2024
James, Thank you for taking the time to review your recent stay. We appreciate your feedback as we continue to review our pricing accordingly.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, staff was nice.
Stayed 1 night in Jan 2024
Response from Judy on 21 Jan 2024
We're glad to know that you had a great stay. We really appreciate you sharing your feedback, Edgar!

10/10 Excellent

oshana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Judy on 21 Jan 2024
Thank you, oshana! We hope to welcome you back soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Judy on 21 Jan 2024
Hi Kelly! Your feedback is very much appreciated.

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable place to stay.
Stayed 5 nights in Jan 2024
Response from Judy on 21 Jan 2024
Thank you, Shirley! We're glad you enjoyed your stay.

10/10 Excellent

Barry J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Judy on 21 Jan 2024
Thank you for sharing your feedback!

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Jan 2024
Response from Judy on 16 Jan 2024
I'm glad to hear that you enjoyed your stay.

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Judy on 9 Jan 2024
We appreciate the great rating! We look forward to seeing you again soon.

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Judy on 9 Jan 2024
Thank you for your feedback.

10/10 Excellent

Ratna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone (the staff) was courteous & friendly. I appreciate the convenience of location, close to everything that we need, including dining options & cute Makena coffee next door, & yet still quiet & safe. Would definitely come back & stay longer.
Stayed 3 nights in Dec 2023
Response from Marriott on 3 Feb 2024
Ratna, Thank you for the 5-star rating! We look forward to serving you in the future.

10/10 Excellent

Julie

Stayed 1 night in Jan 2024
Response from Judy on 9 Jan 2024
Thank you for the positive feedback!

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Atefeh on 28 Dec 2023
Dear Randy,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral Manager

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Atefeh on 28 Dec 2023
Dear CassieOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral Manager

4/10 Poor

James

Business traveller, Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Shower was broken and the tv was broken. It was a problem to change rooms
Stayed 1 night in Dec 2023
Response from Atefeh on 28 Dec 2023
Dear James, Thank you for taking the time to let us know about your experience while staying with us. Your experience of our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

10/10 Excellent

Jennifer Elissa

Stayed 1 night in Dec 2023
Response from Atefeh on 28 Dec 2023
Dear JenniferOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral Manager

10/10 Excellent

Cindy

Stayed 1 night in Dec 2023
Response from Judy on 9 Jan 2024
Thank you!