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Reviews of Chhaylong Angkor Boutique Hotel

3.5 out of 5
Chhaylong Angkor Boutique Hotel
Steung Thmei, Svay Dangkum, Siem Reap

Reviews

9.2

Wonderful

Rating 10 - Excellent. 145 out of 219 reviews" "
Rating 8 - Good. 58 out of 219 reviews" "
Rating 6 - Okay. 14 out of 219 reviews" "
Rating 4 - Poor. 2 out of 219 reviews" "
Rating 2 - Terrible. 0 out of 219 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Dennis

Liked: Staff & service, property conditions & facilities
Location was good,close to lots of cafes,money changers and pub street.The area outside the hotel was untidy and unattractive.The room was quite spacious and clean.The aircon worked well . Breakfast was unexciting and for the price it would be cheaper to eat elsewhere.The tuk_tuk driver they used was quite good.
Stayed 3 nights in Apr 2024

8/10 Good

FELIPE

Liked: Staff & service, property conditions & facilities
It was good. Only thing it was a great problem to pay breakfast with credit card
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate them organizing transportation
Stayed 3 nights in Mar 2024

6/10 Okay

John Aron

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place. Well worth the money. Great location near pub street. Good food. Great staff that was very helpful. Arranged a tour plus transportation back to Phnom Penh. I will stay there again. My only issue was the internet wasn't great but that seems to be a fluke. They were working on it. But my stay was excellent 5 stars
Stayed 2 nights in Mar 2024

10/10 Excellent

ron

Liked: Cleanliness, staff & service
Staff was great. Great location. I enjoyed my 3 nights stay very much.
Stayed 3 nights in Mar 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Cute family owned place that were attentive to all needs. Very walkable place to get to pub street and they were able to set up drivers for me wherever I wanted to go when I told them what kind of experience I was looking for.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

CATHERINE, San Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Duncan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are great and location is very good. There is some maintenance that would be good to do like door locks and towels need replacing. Didn’t use the dinning area as seemed like staff family space and could be an opportunity to promote more like the local restaurants. Overall it was very good and I would stay there again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is an excellent condition in a great location walking distance to many live areas! The family that run this hotel made it an amazing experience with top-notch service! They arrange Tuk Tuk or taxis for you wherever you wanna go. I recommend booking your Ankor trip through them they will make the arrangements for a driver and guide! Our guide was D and he was amazing spoke Perfect English! Thank you so much
Stayed 5 nights in Feb 2024

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a place that is welcoming and helpful this is a great place to stay. The room were gret, beds were comfortable and the staff was increadibly helpful.
Stayed 4 nights in Feb 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. Don’t expect luxury but it’s great value for the money we paid for. Staff are very welcoming and very friendly and helpful. It’s very close to Pub Street only 2 mins walk. The only disappointing point is that the restaurant is only open for breakfast.
Stayed 2 nights in Feb 2024

8/10 Good

thi savy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

thi savy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet place , very easy to access to every where .
Stayed 2 nights in Jan 2024

8/10 Good

tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Such a warm welcome and the stagg was always there to help with transportation, seeing sites, and special requests. Good AC, best beds compared to 3 of the hotels during my travles around Cambodia. Pub street is close by and provides a great place for meals.
Stayed 3 nights in Feb 2024

6/10 Okay

Lorena

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Hotel is not a 10/10 as other reviews say. If you like to lounge at the pool..this place not for you. Very dark and closed in. Pillows and duvet had the odor of all the others that have used it. They need a wash/refresh not just clean linens over them. Bed was comfortable and location was great that is what was good. You get what you pay for though.
Stayed 3 nights in Feb 2024

8/10 Good

Jewel

Travelled with family, Travelled with group
Liked: Staff & service
We appreciated being moved from our original room that smelled of sewer gas.
Stayed 2 nights in Feb 2024

10/10 Excellent

Audrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly clean rooms great walking location. Fantastic breakfast!
Stayed 3 nights in Feb 2024

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Think twice before booking. Mostly interested in selling tours. Woman at front desk seemed irritated when I wasn't ready to book something upon completing check-in. And when I did book, I received very little information - it was as though I was supposed to remember everything from the initial description. I was given no receipt or itinerary - everything was verbal and I had to make my own notes and verify later. I was able to move from 1st to 2nd floor after one night so that I wouldn't have a view of the lounge chairs and any people at the pool, so that was good. Clearly, this was a decent property at one time as the room was well designed, but it's not well maintained. Lighting - one bulb out, one dim, and in the bathroom one flickering. Bathroom lighting so bad, I had great difficulty putting in contact lens. Some days the towels were old, frayed and ripped. The mattress top bed was decent, but sagged in the middle. Bed cover sheet had small dark spots. I only had breakfast on the first day - the fruit was good, but otherwise it was terrible. Some noise from outside and other rooms. None of these are unbearable, but the little things add up. The room was clean, the curtains were dark and the location was good. Also, the tuk tuk driver for the hotel was very nice during the two days he took me on tours of Angkor Wat. For the same price, or just a few dollars more, you can probably find a better place to stay.

8/10 Good

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice little place to stay while you are on vacation. It is not too far from the temples and is close to many other city attractions. They will also assist you with reservations and transportation to and from the temples and the other attractions.
Stayed 7 nights in Jan 2024

10/10 Excellent

Jeramy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel. The staff were very Friendly and helpful.
Stayed 2 nights in Feb 2024

8/10 Good

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property with a nice balcony room overlooking beautiful pool. Very large room and nice Bath and Shower.

6/10 Okay

Joseph

It was a good hotel for a one nighter
Stayed 1 night in Jan 2024

10/10 Excellent

Burt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. Great location within short walking distance of Pub Street area with many restaurants and bars and also more local street vendors. Easy trip into Angkor Wat. The hotel staff are very helpful with setting up excursions, transportation and general assistance. Nice pool to cool down at the end of the day. I would definitely recommend and would stay here again.

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and helpful staff, very nice rooms. We used the hotel airport transfer which worked well. We also used the hotel tuk tuk (upto 4 people) to do the tour of the temples, the driver was very good, not just taking us to each temple and waiting for us, but also showing us where to go at each stop, highly recommend him. Nothing not to like.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was outstanding. It was centrally located near Pub Street and excellent shopping. The owners couldn’t be nicer, and they were very helpful with tours and basic info
Stayed 4 nights in Jan 2024

8/10 Good

thi savy

Stayed 2 nights in Jan 2024

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay for 7 days. Hotel location is very convenient . Close to pub street but quiet. Manager is very helpful. I will strong recommend to my friend this hotel for Siem Reap visiting.
Stayed 7 nights in Jan 2024

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great staff. Great location. No complaints
Stayed 2 nights in Dec 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Restaurants within walking distance everywhere. Bars too! Attentive staff. Would stay again!
Stayed 7 nights in Jan 2024

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! It is walking distance to pub street and the night markets. The staff are so friendly and always willing to assist. Would highly recommend
Stayed 1 night in Dec 2023

8/10 Good

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king room with balcony was nice and very roomy. The a/c kept the room very comfortable, and the staff was incredibly accommodating.
Stayed 4 nights in Dec 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Great location right near pub street. Convenient to walk around the downtown CBD!
Stayed 3 nights in Nov 2023

6/10 Okay

Alexandre

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I do not understand the previous 10.0 rating reviews… I strongly urge people to wait until the end of their stay to post a rating. The hotel was good, worth 7.0, definitely not excellent. Not worth $44/night - $33-$35 would be more appropriate Internet was slow TV channel was being connected to YouTube. Breakfast was whatever you are served. One day I had an omelette, next day I had cereal. Staff was nice, pool was nice, and they rented bicycles. This is not a “bad” review, but I feel 7.0 is a fair rating for this hotel. For comparison, I moved to Ta Prohm hotel (about 100 meter away - beautiful hotel with wood) cost $40/night, very good internet, buffet breakfast, over TV channels many in English.
Stayed 2 nights in Nov 2023

10/10 Excellent

Yogendra Pratap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is good and near by pub street, shopping center and market place. Place is spacious and quiet and clean.
Stayed 3 nights in Sep 2023
Response from Tevy on 26 Sept 2023
Thank you for your time sharing the feedback about your experiences at our property, and we much appreciate it. Chhaylong Angkor Team

10/10 Excellent

Kenneth, Pinnacle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute most helpful and kind staff of any place I have stayed in Siem Reap. They were always available to answer any questions and give guidance when needed. The Best in Siem Reap in my opinion, I always felt as if they were there just for me.
Stayed 14 nights in Aug 2023
Response from Tevy on 7 Sept 2023
Thank you for your time sharing the feedback about your experiences at our property, and we much appreciate it. Chhaylong Angkor Team

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful fresh breakfast and great pool
Again the staff are amazing in Asia and this one is no different. You are a 2 minute walk to Pub Street, market and night market. Found a great shop with the prices on stuff so you get an idea. Coming out of Pub St turn right, cross the road walk about 6 shops, cross the road and second shop. Use the hotel tuk tuk you will not get ripped off. If your going to get ripped off it will be by a tuk tuk. Same drivers all the time. Great pool and pool area. Lovely fresh cooked breakfast each morning. Each day your eggs are done different and beautiful fresh fruit. Only 2 things that I could pick on was the door to your room needs replacing. So it’s more soundproof. Towels could be up dated but we have had 100 worse in the USA. I would book here again 100% Had a late check out and room upgrade. I would have liked an extra 2 days in the area. But I guess we will have to come back and would only look at booking here. Bar and spa have closed due to covid. Not a big deal just walk 1 minute and you can find both. Plus 7/11 2 minute walk
Stayed 3 nights in Aug 2023
Response from Tevy on 30 Aug 2023
Thank you for your time sharing the feedback about your experiences at our property, and we are much appreciated it. Chhaylong Angkor Team

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfectly located close to pub street where all the dining and market options are. But it is quiet and also safe for walking. Very happy with the room and great value for money. Basically only U tube available on tv as only option for English speakers. Nice pool area. I would return to this hotel. Highly recommend.
Stayed 4 nights in Aug 2023
Response from Tevy on 30 Aug 2023
Thank you for your time sharing the feedback about your experiences at our property, and we are much appreciated it. Chhaylong Angkor Team

8/10 Good

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Tevy on 22 Jul 2023
Thank you for your time sharing the feedback about your experiences at our property, and we are much appreciated it. Chhaylong Angkor Team

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT STAFF AND MANAGEMENT.
Stayed 4 nights in Jul 2023
Response from Tevy on 19 Jul 2023
Thank you for your time sharing the feedback about your experiences at our property, and we are much appreciated it. Chhaylong Angkor Team

10/10 Excellent

SHELMOND

Stayed 4 nights in Jul 2023
Response from Tevy on 3 Aug 2023
Thank you for your time sharing the feedback about your experiences at our property, and we are much appreciated it. Chhaylong Angkor Team

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable hotel central to town
Great hotel central to everything in Siem Reap. Although we didn’t use their booking services for tours they were extremely well organised and they assisted with airport pickup and bus leaving. Room was huge and large balcony. Pool very nice.
Stayed 2 nights in Jul 2023
Response from Tevy on 15 Jul 2023
Thank you for your time sharing the feedback about your experiences at our property, and we are much appreciated it. Chhaylong Angkor Team

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Helpful with planning tours or getting transportation. Property was nice with very comfortable bed. Great AC for hot season.
Stayed 3 nights in Jul 2023
Response from Tevy on 15 Jul 2023
Thank you for your time sharing the feedback about your experiences at our property, and we are much appreciated it. Chhaylong Angkor Team

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, nice rooms and comfortable bed
Stayed 1 night in Jul 2023
Response from Tevy on 15 Jul 2023
Thank you for your time sharing the feedback about your experiences at our property, and we are much appreciated it. Chhaylong Angkor Team

10/10 Excellent

Liana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great location, and a great price!
This hotel was very cozy! Free wifi, a fridge, a cheap price for a great location, the rooms were clean and without any bugs or lizards (which I’ve heard is a problem in Cambodia — a first for a New Yorker like me) and the staff was extremely nice. The owner of the hotel (who often sat at the front desk herself) gave me advice on what to see and would even purchase tickets for me for the next day so I didn’t have to worry about it! She also arranged for the hotel’s designated tuk tuk driver to take me from place to place the entire day (there is no public transit in Cambodia) for only $5, which seems to be much cheaper than the street tuk tuk prices from what I could see. After a long day of visiting temples (starting at 4:25 am) I greeted the hotel owner while she was eating lunch and she even gave some of her fruit to me. We had a warm chat and she made me feel welcome (this was my first big international trip alone and I was slightly nervous). Since my flight was early in the morning, she even arranged for a takeaway box for breakfast (a must if you do a sunrise tour of Angkor Wat, which I also recommend) so I could eat on the way to the airport. I had a great experience and would recommend this hotel for anyone who appreciates these attributes in a hotel!
Stayed 4 nights in Jun 2023
Response from Tevy on 26 Jun 2023
Thank you for your time sharing the feedback about your experiences at our property, and we are much appreciated it. Chhaylong Angkor Team

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sweet deal!
great location, fare price for what they have to offer, nice bed, and shower. I will be back.
Stayed 3 nights in Jun 2023
Response from Tevy on 23 Jun 2023
Thank you for your time sharing the feedback about your experiences at our property, and we are much appreciated it. Chhaylong Angkor Team

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Jewel!
Good location, on a quiet street, with plenty of restaurants and food types to choose from.
Stayed 3 nights in Jun 2023
Response from Tevy on 21 Jun 2023
Thank you for your time sharing the feedback about your experiences at our property, and we are much appreciated it. Chhaylong Angkor Team

10/10 Excellent

He Bou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Tevy on 1 Jun 2023
Thank you for your time sharing the feedback about your experiences at our property, and we are much appreciated it. Chhaylong Angkor Team