Ratings based on 2,051 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.7 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Diego, CA

Unique hotel close to everything!

Posted 29-Jan-2015
Pros: The staff here definitely made our stay. They were so helpful and attentive.
Location: Pretty centrally located. Pikes was a short walking distance, and the space needle was in the opposite direction.
This hotel was definitely different, but in a great way! The staff was amazing. We stayed here on our 10th anniversary and they put roses, champagne, and chocolate in our room while we were out and about. Their complimentary craft beer hour brought everyone together in the lobby, and by the end of our stay, we met such amazing people. Yes, the rooms are a little on the small side, but if you've ever been to NY, these rooms are at least a couple of feet bigger
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Downtown Seattle

Posted 28-Jan-2015
Pros: Friendly, helpful staff.
Cons: Small showers, pricey valet but overall a very reasonable.
Location: Good city location; convenient.
Interesting room themes; they have record players in 5th floor rooms. Attentive staff that you can text; wonderfully responsive service!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wenatchee, WA

Convenience with character

Posted 28-Jan-2015
Pros: Proximity to Westlake Center and shopping
Cons: Larger elevators, but then it would lose some of it's character
Location: It's located in the heart of downtown Seattle, close to Westlake Center, the Space Needle, Pike street market
It was obvious that the hotel is an older building which has been given a face lift. The rooms while very comfortable were on the small side but provided everything we needed. The building has a lot of character and is conveniently located downtown. We were in town to see a show the Paramount and we were happy to find we were able to walk to the venue; it’s also close to Westlake center. I found the staff to be very helpful and friendly. The single drawback is the elevators which were quit small; however sine we only needed to use it a few times it was never really an issue for us. I would definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Best Pillows and bed ever!!!

Posted 27-Jan-2015
Pros: Obviously the bed and pillows but really everything
Cons: ahhh no I don't think so.. I usually get the king room.. I reserved queen room this stay.. very small room but who cares the bed is so awesome
Location: Everything you want is near by ... mall pike place pier everything
Love this place I usually stay at another place but love to switch to Hotel Max for a change. AND OMG the absolute best Pillows and bed... EVER .. Just a great ambiance great staff great location! In all the wonderful hotels I stay though I have never experienced the perfect bedding!!!
4 out of 5
Recommended
for Other
by A verified travellerfrom Vancouver BC

Go for the staff & service, not the rooms

Posted 25-Jan-2015
Pros: The staff and the service.
Cons: The rooms are way too small.
Hotel Max is well-designed with some premium details (art, nice toiletries, Tivoli radio, free craft beer in the lobby in the evening) that don't quite mask the fact that the rooms are TINY. (And I'm a small person - I can't imagine what it would be like for a 6 foot tall, 250 lb man.) However, the staff and service more than make up for it. There's a text-a-concierge service and they really take care to address all of your concerns and go out of your way to solve your problems. Even better, when they can't, they acknowledge the issue and try to make it up to you. I can't say enough about how well taken care of I felt at this hotel. I'd definitely return just for that.
3 out of 5
by A verified traveller

Posted 16-Jan-2015
Warning...one night of overnight parking is $45. The bathrooms are so small they feel like an airplane bathroom. Our pillows stunk and the elevator was rickety and unsafe feeling. Being "hip" doesn't make up for these shortfalls.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Location

Posted 08-Jan-2015
Pros: Staff that seemed genuinely friendly and welcoming to guests.
Cons: Quieter HVAC units.
This is a centrally located downtown hotel in a nice part of DT. Just short walks to Westlake shopping mall and Pacific Center shopping mall. Lots of street level shops around. About 8 blocks to the Pikes Market (10-15 min walk). Location is excellent for the DT activities. Staff is super friendly and helpful. Stayed in 3 different rooms there and all beds are firm and comfy - Great becasue I HATE soft and spongy beds! Some things to consider are that this is a renovated hotel so the renovation is obvious. They seem to only have window unit HVAC, which is very loud when running. On the other hand, they offer free wifi. The rooms, depending on which one you get, can be rather tight. Just depends on availablility and what you are requesting. I personally found the hotel enjoyable, even given the above shortcomings, so that is why I rate it 5 stars.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Mx

Sencillo y bien ubicado

Posted 06-Jan-2015
No es un hotel lujoso, tiene lo esencial. Las habitaciones son pequeñas y sencillas. Sin embargo la ubicación es muy buena, a una cuadra del centro comercial y tiendas.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Jan-2015
The hotel staff was awesome. I appreciated how you can text the hotel to ask questions.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Jan-2015
Room nice, clean, comfortable. Bathroom very small and not enough elevators for the number of guests, but no other problems. Would recommend. Restaurant attached to hotel is excellent.