Regular Seattle Traveler Gets Creepy Hotel Room. Posted 07-Aug-2014
I checked in at 8. "I am sorry, we have some bad news for you. The rooms were shuffled and your Queen is no longer available. We are putting you in a double. No credit. No "real" apology. Nothing. I travel to Seattle three times a month on business. I move around to different hotels, typically based on price. I have learned not to go for the low end. This hotel room was BY FAR the creepiest room I have stayed in. BY FAR. The room was tiny ... pretty much room for a double bed, a small beat up nightstand and a desk. The Shower was in one closet (really, in a closet, behind a door). The toilet and sink were in another closet (really, another closet, like behind a door and up a stair). The window alongside the bed had strips of vinyl over it so you couldn't see out, except through two slits. The air conditioning unit in the window stuck out to the bed. You could actually kick it in the night ... and needless to say, it was loud. Much louder than the snoring guy on the airplane on my trip up. The one I could still hear through my construction-grade earplugs. The shower was the weirdest part. A solid vinyl curtain let no light in ... and you felt like you were in a closet. Not in a shower. Very strange. The toilet had a soft-close lid and the sink was fine. But they were somewhere else, up a wonky step. Super uncomfortable experience. It's a good thing I was really tired. Went right to bed, got up and got out as quickly as possible.
Comment from Hotel Management
13-Aug-2014 by Kevin, Hotel Management
Hey there John, Thank you for staying with us at the Max and I'm sorry to hear about frustrating experience. Given that our building was built in 1926 we've got some unique room layouts to say the least. We celebrate this individuality but understand that not everyone feels the same. Having said that I'm dissapointed that we didn't offer you options or extend a credit of some type given the reservation issue. Please know that I've spoken with our team about this to ensure that this doesn't happen again. Again, I'm sorry to hear about this uncomfortable experience and hope that we day we can welcome you back under far different circumstances. Regards, Kevin Scott General Manager