Ratings based on 1,744 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.7 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient hotel in Seattle center

Posted 09-Aug-2014
Close to Amazon, Cap Hill, downtown, shopping etc. Perfect for business trips and vacation. The only downside is being held hostage to the two super slow and small elevators. I would have taken the steps but the hotel does not allow access to the room floors using the steps. If you stay here, allow plenty of time for getting in and out of the building since you may wait awhile for an elevator. I loved the staff, room and location.
Comment from Hotel Management
13-Aug-2014 by Kevin, Hotel Management
Hello there! Thank you so much for staying with us and for sharing your comments. We are so thrilled to hear that you enjoyed your stay and thank you for the comments about your team. They will be so pleased to hear the kind words. In regards of to the stairwell issue please know that we are currently working on a solution and should have it resolved in a couple of weeks. We hope to welcome you back soon to see our improvements. Regards, Kevin Scott General Manager
1 out of 5
by A verified traveller from San Francisco

Regular Seattle Traveler Gets Creepy Hotel Room.

Posted 07-Aug-2014
Pros: The valet was nice when I arrived. And the valet was nice when I left. My best experiences therefore, were outside the hotel on the sidewalk.
Cons: Anything. Everything, except the valet. This was an exceptionally bad experience.
Location: The location is great, lots to do ... which is nice because if you were here for more than one day, you wouldn't want to be anywhere near the hotel.
I checked in at 8. "I am sorry, we have some bad news for you. The rooms were shuffled and your Queen is no longer available. We are putting you in a double. No credit. No "real" apology. Nothing. I travel to Seattle three times a month on business. I move around to different hotels, typically based on price. I have learned not to go for the low end. This hotel room was BY FAR the creepiest room I have stayed in. BY FAR. The room was tiny ... pretty much room for a double bed, a small beat up nightstand and a desk. The Shower was in one closet (really, in a closet, behind a door). The toilet and sink were in another closet (really, another closet, like behind a door and up a stair). The window alongside the bed had strips of vinyl over it so you couldn't see out, except through two slits. The air conditioning unit in the window stuck out to the bed. You could actually kick it in the night ... and needless to say, it was loud. Much louder than the snoring guy on the airplane on my trip up. The one I could still hear through my construction-grade earplugs. The shower was the weirdest part. A solid vinyl curtain let no light in ... and you felt like you were in a closet. Not in a shower. Very strange. The toilet had a soft-close lid and the sink was fine. But they were somewhere else, up a wonky step. Super uncomfortable experience. It's a good thing I was really tired. Went right to bed, got up and got out as quickly as possible.
Comment from Hotel Management
13-Aug-2014 by Kevin, Hotel Management
Hey there John, Thank you for staying with us at the Max and I'm sorry to hear about frustrating experience. Given that our building was built in 1926 we've got some unique room layouts to say the least. We celebrate this individuality but understand that not everyone feels the same. Having said that I'm dissapointed that we didn't offer you options or extend a credit of some type given the reservation issue. Please know that I've spoken with our team about this to ensure that this doesn't happen again. Again, I'm sorry to hear about this uncomfortable experience and hope that we day we can welcome you back under far different circumstances. Regards, Kevin Scott General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Great location

Posted 04-Aug-2014
Walking distance to Pike Place Market, Space Needle and 2 malls.
Comment from Hotel Management
13-Aug-2014 by Kevin, Hotel Management
Kelly, Thank you for staying with us and you nailed it. Our location cannot be beat and we are thrilled to hear that you enjoyed your time in Seattle. Hope to see you soon! Cheers, Kevin Scott General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from alberta

Great place to stay!!!

Posted 02-Aug-2014
Just got home from Seattle after seeing Beyoncé's concert. The hotel location was excellent, we walked everywhere including home from the concert ...lol not by choice, because we couldn't catch a cab from the safeco field. It was fine if your a walker and not in heels. ;). We stayed four days, walking to all the sights. We had two rooms one was a corner room and bigger the other smaller, the bathroom small, but fine for as much time as spent there. The staff was excellent, very welcoming, and the restaurant had a yummy breakfast menu!! It was great to enjoy the free beer, or water after coming in from a long day. Nice seating area inside and out to wait for taxi's or just people watch ;). I would stay again and highly recommend it to my friends ;)
Comment from Hotel Management
16-Aug-2014 by Kevin, Hotel Management
Hello there Sherry! Thank you so much for staying with us and we hope that you enjoyed the concert. We heard it was amazing! That's quite a walk back from Safeco. Thank you so much for the kind words about our team. They are truly what make the Max shine. Again, thank you and we hope to welcome you back soon. Cheers, Kevin Scott General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from London England

Very nice, great location!

Posted 01-Aug-2014
Had a great 2 night stay! Great location near to Monorail and shopping centre!
Comment from Hotel Management
16-Aug-2014 by Kevin, Hotel Management
Hello there Laurence, Thank you so much for taking the time to stay with us on your recent trip to Seattle. We are so pleased to hear that you enjoyed your stay and found our location to be great. We look forward to welcoming you back soon. Regards, Kevin Scott General Manager
2 out of 5
by A verified traveller from California

Posted 28-Jul-2014
Pros: Free Beer every 5:30 pm everyday.
Location: it's in downtown area, nice location.
1. Elevator is too small 2. Do not take room 514, shower is too small, imagine yourself you're in a cruise ship, the toilet is very close to the sink which you will have trouble seating specially if you are a big person. 3. the glass shelf in the bathroom hits your forehead when you wash your face.
Comment from Hotel Management
30-Jul-2014 by Kevin, Hotel Management
Hey there! Thanks for staying with us and for taking the time to share your comments. I'm sorry to hear that we didn't live up to your expectations. As an older building we are fully aware of the the physical limitations we have in place. Smaller elevators and some unique guest room layouts are not the norm today but we rather like it that way. We are very proud of our history and our property. Again, I'm sorry the additional value adds we provide didn't resonate with you. Regards, Kevin Scott General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Red Deer

Great location, itty bitty living space.

Posted 26-Jul-2014
Pros: The retro door photos.
Cons: I have stayed in hotels where staff go out of their way to help you. This staff always seemed to be so very busy that this was not possible.
Location: We purchased the City Pass and did all the attraction in it, we walked Pike's Place Market, a Savoury Seattle food tour, shopped at Macy's, Duck Tour.
Our room was awesome. Quaint and small but perfect. The bathroom was quite small which was the only draw back. Loved the doors as every one had an old black and white picture on it. This hotel was walking distance from everything, there is no need to go to the gym if you stay here. I would definitely stay here again.
Comment from Hotel Management
30-Jul-2014 by Kevin, Hotel Management
Hey there Kim, Right on! We are so excited to hear your comments about our location, design and decor throughout the hotel. We cannot wait to welcome you back. Until next time! Cheers, Kevin Scott General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from SD, CA

Fancy hotel, misses small details.

Posted 22-Jul-2014
Great atmosphere, very comfortable and great overall design. LOVED the free happy hour that happens everyday. Room was very clean but found the towels to very worn down and sheets to have holes in them. Service and staff were all incredible. Great location to everything downtown. They have a great text message service so you can easily text them about small problems or questions.
Comment from Hotel Management
16-Aug-2014 by Kevin, Hotel Management
Hello there Bo! Thank you for staying with us on your recent trip to Seattle. So thrilled to hear that you enjoyed your overall stay and had such kind words to say about our team, design, happy hour and location. The team was elated to hear your feedback. I am sorry to hear about towels in your guestroom. We've met with the Housekeeping team and ensured that this will not happen again. Again, thank you for staying with us and we hope to welcome you back soon. Regards, Kevin Scott General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from california

Posted 17-Jul-2014
Love the staff. The text feature for concierge is amazing and convenient. Plus happy hour in the lounge at 5:30 everyday. LOVE the Max.
Comment from Hotel Management
19-Jul-2014 by Kevin, Hotel Management
Chelsea, Thank you for the rocking review! We are stoked to hear that you enjoyed our texting service and craft beer hour. More good things to come so hope to see you soon. Cheers, Kevin Scott General Manager
3 out of 5
by A verified traveller from R

The hotel's website exaggerated the accommodation

Posted 14-Jul-2014
Great location of hotel. Very, very cramped rooms and tiny, tiny washrooms. Not what was advertised on your website. Very disappointed with size of room. :-( Staff were not accommodating when I expressed my disappointment in our room. Will not be back and will not recommend favourably to others.
Comment from Hotel Management
15-Jul-2014 by Kevin, Hotel Management
Barbara, Hello there and thank you for staying with us! Furthermore, thank you for taking the time so share your thoughts. I'm sorry to hear that you felt that we were misleading you. In no way was this our goal. On the contrary, we believe we do a good job at informing our guests of exactly what you will receive when staying with us. A funky room in an older Seattle hotel that celebrates local art, music, food and beer. Again, I'm sorry that this was not the experience that you had and thank you for your time. Regards, Kevin Scott General Manager