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Dead bugs in our room, pool locked up, unheated, and filthy. Rusty nail on pool deck, noisy as it's on the freeway road. staff rude and unhelpful. no place to hang anything in our room, no hangers or rod. handicap room had tub, not walk in shower. stains on pillow cases/sheets
Donna
Stayed 1 night in May 2024
Response from super8 on 10 May 2024
Good morning. We are looking into these matters .We appreciate your business and hope you have a wonderful day.
Upon arrival there was a tied off bag of trash (food) in the corner. The room looked decently clean otherwise. It was late and we were tired so we climbed into bed, assuming things may not be the best but they wouldn't be terrible. We were wrong as my coworker woke up early to a bite. We checked the bed and found several bed bugs and killed a few as we quickly gathered our things and left. Management was friendly and understanding, providing a refund. However, this should have never been a problem in the first place.
I booked and paid online. When I got there the worker tried to make me double pay. After that was sorted out he put us in a smoking room, which smelled awful especially since we don’t smoke, and there were bugs in the bed. Then he moved us to another room where the air halfway worked. I won’t be back.
Shalonda
Stayed 1 night in Jul 2023
Response from Super 8 Sealy on 3 Aug 2023
Good morning from Super 8 Sealy. We appreciate your feed back. We see that you booked a smoking room directly from Expedia. We apologize for any inconvenience and hope you have a great day.
Good morning from Super 8 Sealy. We appreciate your feed back and we hope you have a fantastic day !!
8/10 Good
Tom
Travelled with family and small children
28 Jul 2023
Liked: Cleanliness, staff & service
Extremely hot when we entered as AC had been off in horrible texas heat all day. It took 4-5 hours to cool off as the AC fan is not strong. Very clean and excellent value.
Tom
Stayed 1 night in Jul 2023
Response from Super 8 Sealy on 29 Jul 2023
Thank you for staying at Super 8 Sealy. We apologize for your inconvenience. We will make sure to stay on top of keeping a/c's on. We appreciate your feedback and we hope you have a wonderful day !
Good morning from Super 8 Sealy. Thank you so much for your feed back. We hope you have a wonderful day !
4/10 Poor
Breesha
Travelled with family
20 Jul 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
I Was Very Unpleased with the room Quality for the amount i paid. The sink faucet handle was broken, the house keeper would not give us more towels, the air was not getting cool enough and there was not a Couch only a bench. $100 for one night and all these issues is horrid!
Breesha
Stayed 1 night in Jul 2023
Response from Super 8 Sealy on 21 Jul 2023
We appreciate your feed back. The room you purchased does not come with a couch. We give out extra towels at the front desk but we apologize the housekeeper did not inform us you needed extra. We hope you have a great day.
The Super 8 by Wnydham advertisement on the Internet states that this is Non-smoking Hotel. When we got the only rooms available were smoking rooms. The smoke stench in the room was TERRIBLE. We had to accept the room because of a time schedule. We bought a can of spray deodorant to make the room tolerable for a one-night stay.
Lloyd
Stayed 1 night in Jun 2023
Response from Super 8 Sealy on 21 Jun 2023
Good afternoon from Super 8 Sealy. We apologize for any inconvenience to you. You booked a smoking room thru Expedia. We hope you have a wonderful day.
2/10 Terrible
Talia
Travelled with family, Travelled with family and small children
The property was very dirty with cigarette stains everywhere . Rusted appliances which were not clean. The phone was broken missing dials. The bed sheets had cigarette holes. The sheets were not washed. Their was roaches everywhere . The fire alarm was broken and the fire sprinklers had tape. Pool was covered in green slime .
Talia
Stayed 1 night in Jun 2023
Response from Super 8 Sealy on 5 Jun 2023
We are in the process of remodeling all of the rooms. We hope you have a nice day.
The staff wasvery helpful.The room was clean.The breakfast was not a full one. The room was a handcap room the bathroomcould be alittle more handcap the bathtub was not very handcap. It was a very big room.The bedroom was nice
Kitty
Stayed 2 nights in May 2023
Response from Super 8 Sealy on 29 May 2023
Thank you for staying at Super 8 Sealy. We appreciate your feed back and we hope you have a wonderful day !
Everything was fine. But, this was the 2nd time I had difficulty figuring out how to operate the TV. Need update instructions on which remote to use and updated list on channel list.
Robert
Stayed 1 night in May 2023
Response from Super 8 Sealy on 29 May 2023
Good morning from Super 8 Sealy. We apologize for the confusion with the remotes. We thank you for staying with us and we hope you have a wonderful day !