Lobby

Reviews of Hampton Inn Scranton at Montage Mountain

2.5 out of 5
Hampton Inn Scranton at Montage Mountain
22 Montage Mountain Rd, Moosic, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 563 out of 1004 reviews" "
Rating 8 - Good. 326 out of 1004 reviews" "
Rating 6 - Okay. 62 out of 1004 reviews" "
Rating 4 - Poor. 35 out of 1004 reviews" "
Rating 2 - Terrible. 18 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Mar 2024

10/10 Excellent

Linda, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They staff had a long list of restaurants detailed to the minutes
Stayed 1 night in Mar 2024

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very kind and accommodating. The place was very clean and we enjoyed our stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Louis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to skiing.
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy, LAKELAND

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff wss very courteous and responsive
Stayed 2 nights in Jan 2024

10/10 Excellent

Raymond

Stayed 1 night in Jan 2024

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

timothy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I am a long time Hilton honors member and was told at check in I was not entitled to any of my benefits and would get no credit for my stay because I booked through Expedia. The odd thing is I didn't ask. The HVAC unit in the room would only operate for 2 minutes and then shut down for 10, all night long. Breakfast was typical and morning staff were friendly and accommodating.
Stayed 1 night in Nov 2023

8/10 Good

Cynthia

Stayed 1 night in Nov 2023

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Mary

Stayed 1 night in Oct 2023

10/10 Excellent

Kenyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

CLAUDIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to our wedding venue (PNC Park) and highways. Breakfast was good and a nice area in the lobby for meeting with family.
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023

10/10 Excellent

Heather, Bethesda

Stayed 1 night in Oct 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New England trip
Great help at the front desk booking another stay on our trip.
Stayed 1 night in Oct 2023

10/10 Excellent

Joe

Stayed 1 night in Oct 2023

10/10 Excellent

Anneris

Liked: Property conditions & facilities
Well kept
Stayed 1 night in Sep 2023

10/10 Excellent

LEROY, WICHITA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and very nice
Stayed 1 night in Sep 2023

10/10 Excellent

Tambra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly, great breakfast variety
Stayed 1 night in Sep 2023

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Debra

Stayed 2 nights in Sep 2023

6/10 Okay

Brittany

Travelled with partner
It was fine. Not as nice as most Hampton Inns I’ve stayed at in the past. On the second evening there was very little hot water in the shower. Breakfast was pretty good.
Stayed 2 nights in Sep 2023

8/10 Good

Richard, Bradenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service.
Great service!
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. Very quiet. Breakfast needs improvement. Omelet rubbery, waffles leathery. Staff was very friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Albert, Smyrna

Stayed 2 nights in Aug 2023

10/10 Excellent

David

Stayed 1 night in Aug 2023

10/10 Excellent

Cissy

Liked: Cleanliness, staff & service, property conditions & facilities
no
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy, spacious room!
Our room was very clean and nicely laid out! The bed was very comfortable, and it was so nice to have a small couch to relax and enjoy! The hotel attendants were very helpful and friendly. Would definitely recommend!
Stayed 1 night in Aug 2023

4/10 Poor

Cliff

WiFi Issues…supposedly they Upgrading WiFi…didn’t work very well…Not sure I’ll stay at this Hampton in future..Could use some Updating
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Nicholas, Zelienople

Stayed 1 night in Aug 2023

10/10 Excellent

Ralph

Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean rooms and very quiet the Sunday we stayed. Easy drive or UBER to Montage Mountin Pavillion where we went to see a concert. Would def stay here again.
Stayed 1 night in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

meredith

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed in Hampton Inn
We usually love going to Hampton Inn Hotels. We love that they usually all have an indoor pool and of course an an amazing complementary breakfast. My family and I took 3 rooms for the evening on our way to a weeklong vacation in New York and stopped at this location . When my family enter red our first floor room we were immediately hit with a strong dog order that was very unpleasant . We are dog owners so it is great that they accommodate pets, but maybe they could separate rooms that they place people with and without pets. All three families are were woken up in the middle of the night with ants and not just a few. I was also shocked how uncomfortable the beds were. This to me is very a typical of the other Hampton Inn’s we have stayed in. Very disappointed. We were supposed to stay here on the way back from vacation but I don’t think that’s happening now .
Stayed 1 night in Jul 2023

10/10 Excellent

Linda

Stayed 1 night in Jul 2023

8/10 Good

William

Stayed 1 night in Jul 2023

8/10 Good

Joseph, Waterford

Stayed 3 nights in Jul 2023

8/10 Good

Jo Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to local roads. Ceramic tile in the bathroom was very slippery.
Stayed 2 nights in Jul 2023

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best place in a while
Stayed 1 night in Jul 2023

10/10 Excellent

Sravya

Stayed 2 nights in Jul 2023

10/10 Excellent

Martha L

Stayed 1 night in Jul 2023

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel and friendly staff!
Stayed 4 nights in Jun 2023

8/10 Good

Gary

Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Awful
The drain in the shower backed up so I ended up standing in 2 inches of dirty water. When I reported it, they gave us another room that reeked of cigarette smoke and lysol. They showed no empathy about our experience. Had they apologized for the conditions, it would have gone a long way. But none of the staff seemed at all surprised or bothered.
Stayed 1 night in Jun 2023

10/10 Excellent

Lynne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easily accesssible from 81. Great breakfast.
Stayed 1 night in Jun 2023