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Reviews of The Alida, Savannah, a Tribute Portfolio Hotel

4 out of 5
The Alida, Savannah, a Tribute Portfolio Hotel
412 Williamson Street, Savannah, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 479 out of 738 reviews" "
Rating 8 - Good. 146 out of 738 reviews" "
Rating 6 - Okay. 57 out of 738 reviews" "
Rating 4 - Poor. 28 out of 738 reviews" "
Rating 2 - Terrible. 28 out of 738 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything at the alida from start to finish was excellent. The only comment I have was regarding the walls being pretty thin, you can hear doors slamming from across the hall and the bathroom sink makes a very loud noise when you run the water. Regardless, we had a wonderful 3 night experience here and would definitely stay again.
Stayed 3 nights in Apr 2024
Response from Jordan - Front Desk Supervisor at The Alida Hotel on 23 Apr 2024
We appreciate your feedback. We apologize about these instances that occurred during your stay. This will be brought up to our front of house team & engineering. We would love to have you again at our hotel!

10/10 Excellent

heidi, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jordan - Front Desk Supervisor on 23 Apr 2024
Thank you for your review. Please come back & see us again!

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family of 4. Very comfortable stay. Everything was clean and the location was perfect to walk everywhere!
Stayed 3 nights in Mar 2024
Response from Jordan - Front Desk Supervisor at The Alida Hotel on 31 Mar 2024
Thankyou for your feedback! We hope you and your family visit us again!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Walking distance to so many fun areas. Room was cozy. Everything was clean. Staff super helpful. Great stay.
Stayed 1 night in Mar 2024
Response from Jordan - Front Desk Supervisor on 31 Mar 2024
Thankyou for your feedback on your past stay, we hope to have you again in the near future!

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in Savannah.
Stayed 2 nights in Mar 2024
Response from Jordan - Front Desk Supervisor at The Alida Hotel on 24 Mar 2024
Thankyou, we appreciate your feedback. Please come see us again!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking if you Valet Park. Parking any where up town Savannah is usually a pain unless you pay. That why if you’re going to Savannah you get a hotel. (Especially uptown Savannah.) Going to River Street is fun looking in shops to me. We went to Exchange Tavern to eat lunch. They have really good crab chowder. Hamburgers, shrimp salad to name a few. Alida has several bars. Couple downstairs & 1 rooftop area. Also has the Rhett restaurant on site. Close to The J W Marriott The Plant. Which is right behind the Alida. I’ve have stayed at both hotels and there is plenty to do to stay entertained. They both have pools. Excellent!
Stayed 1 night in Mar 2024
Response from Jordan - Front Desk Supervisor at The Alida Hotel on 24 Mar 2024
Thankyou for choosing us for your past stay here in savannah, we hope to have you again in the near future!

10/10 Excellent

Misael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean/nice in a great area
Stayed 3 nights in Mar 2024
Response from Jordan - Front Desk Supervisor at The Alida Hotel on 24 Mar 2024
Thankyou for your feedback, we hope to have you again in the future!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go-To Hotel in Savannah!
Had a great staycation at the Alida! The room was a perfect corner suite with an amazing view of the Talmadge Bridge! Could not have asked for a better night away!
Stayed 1 night in Jan 2024
Response from Jordan - Front Desk Supervisor at The Alida Hotel on 29 Jan 2024
Thankyou for your feedback, Amanda, we are glad to hear you really enjoyed your stay. We hope to have you again in the future!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the Hotels.com website it said the pet fee was $100 at The Alida. When we arrived they charged us $150. Someone needs to get things updated !!!
Stayed 1 night in Jan 2024
Response from Jordan - Front Desk Supervisor at The Alida Hotel on 29 Jan 2024
Thank you for your feedback. We deeply apologize for the miscommunication. We have corrected hotels.com pet fee. We hope to have you again in the future.

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic and homey at the same time
Stayed 1 night in Jan 2024
Response from Jordan - Front Desk Supervisor at The Alida Hotel on 15 Jan 2024
Thank-You for your feedback, we really appreciate it & want our guests to feel at home, we hope to have you again in the future!

6/10 Okay

STEPHEN

Travelled with family and small children
Liked: Staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Jordan - Front Desk Supervisor at The Alida Hotel on 15 Jan 2024
Thankyou for leaving a review about your stay. If there is anything else we can do to give you a better experience, please let us know.

10/10 Excellent

Yaima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property staff was friendly and rooms were clean and comfortable. Food and drinks are a little over priced but had a great overall experience
Response from Jordan - Front Desk Supervisor on 2 Dec 2023
Hello Yaima, we appreciate you stay here with us at The Alida. Any feedback is fundamental to our growth. We hope to have you again here in the future.

8/10 Good

Elizabeth

Stayed 2 nights in Oct 2023
Response from Jordan - Front Desk Supervisor on 18 Oct 2023
Thank-You for staying at The Alida Hotel, we appreciate any feedback. Please let us know if there is anything we could have done to make your stay any better.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very clean and friendly place to stay.
Stayed 2 nights in Oct 2023
Response from Jordan - Front Desk Supervisor on 18 Oct 2023
Thank-You for your feedback. We appreciate it & will be letting our housekeeping staff & Alida Team known of this review. We hope to have you again.

10/10 Excellent

Dolores, Pearland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff. Excellent service.
Stayed 3 nights in Sep 2023
Response from Jordan - Front Desk Supervisor on 1 Oct 2023
Thank-You for this positive feedback! We hope to have you again at The Alida hotel.

10/10 Excellent

Julio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jordan - Front Desk Supervisor on 1 Oct 2023
Thank-You for this positive feedback! We hope to have you again at The Alida hotel.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jordan - Front Desk Supervisor on 1 Oct 2023
Thank-You for this positive feedback! We hope to have you again at The Alida hotel.

10/10 Excellent

Clifford

Stayed 3 nights in Aug 2023
Response from Jordan - Front Desk Supervisor on 1 Oct 2023
Thank-You for this positive feedback! We hope to have you again at The Alida hotel.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jordan - Front Desk Supervisor on 1 Oct 2023
Thank-You for this positive feedback! We hope to have you again at The Alida hotel.

6/10 Okay

Rebecca

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Not worth the boutique price
Definitely not worth the boutique price. Location is awkward. Not much of a view since the hotel is sandwiched in between buildings. There are many better hotels for the boutique price in the area. Check in was disorganized and not thorough. Had to go back down a couple times. Had to call maintenance since ac wasn’t blowing cold. Valet is one of the highest in the area at $51 plus tax so like $54 each car.
Stayed 1 night in Aug 2023
Response from Jordan - Front Desk supervisor on 27 Aug 2023
We appreciate your feedback & do apologize on the experience you had. We’re constantly working to improve our service. Hope to have you again in the future and thank you for choosing Alida.

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was extremely soft and hurt my back.
Stayed 3 nights in Jul 2023

8/10 Good

Antonis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
St
Stayed 4 nights in Jul 2023

4/10 Poor

R. P.

Liked: Cleanliness, property conditions & facilities
Pretentious and expensive
This hotel was a real disappointment. Very expensive…$300+ for a small room with a king bed, no coffee maker or microwave. Literally no view…the window was covered with slats on the outside…denying us a wonderful look at the roof-top HVAC units. Valet parking (no self parking) was $51…not $50, not $55, but $51 a night. Go figure. Did I mentioned the $30-a-night resort fee? I guess that was for the wonderful pool…that had a 3-foot DEEP end. “No Diving”…no kidding. Good location. Nice looking restaurant. Not planning to return.
Stayed 1 night in Jul 2023
Response from Dan on 31 Jul 2023
I am sorry that you did not enjoy your stay and found us out of the price range that was set in your budget. We do pride ourselves in keeping our prices similar to the market when it comes to our valet and room prices. I hope one day that you will return and see how great we really are.

10/10 Excellent

Kristin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love, love, love!! Hope to come back again!
Stayed 5 nights in Jul 2023
Response from Dan on 31 Jul 2023
Thank you so much for writing such a positive review! I hope that you come back and see us real soon!

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was terrific. Very nice hotel in a perfect area. Will return!
Stayed 4 nights in Jul 2023
Response from Dan on 31 Jul 2023
Thank you so much for writing such a positive review! I hope that you come back and see us real soon!

6/10 Okay

Abby

Travelled with family and small children
I payed for a room and the tv didn’t work and they couldn’t fix it during my stay so they moved us and the room was so tiny in comparison to the original king room with a pool view. I couldn’t fit my baby’s pack n play anywhere so she had to sleep with us. Which is not ideal.
Stayed 1 night in Jul 2023
Response from Dan on 31 Jul 2023
Thank you so much for taking the time to leave a review, we appreciate all feedback and will be taking this into consideration moving forward so other guests do not have this difficulty.

8/10 Good

timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool hotel in good location.
Nice modern hotel in old warehouse building. Groovy reception area with really great lighting fixtures! Bedrooms comfortable, but some of the upholstery is looking rather tired now. The staff are excellent.
Stayed 3 nights in Jul 2023
Response from Dan on 31 Jul 2023
Thank you so much for taking the time to leave a review, we appreciate all feedback and will be taking this into consideration.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were nice professional and courteous. Room was clean and accommodating. Wish the parking was bit more convenient.
Stayed 1 night in Jul 2023
Response from Dan on 31 Jul 2023
Thank you so much for taking the time to leave a review, we appreciate all feedback and will be taking this into consideration.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dan on 31 Jul 2023
Thank you so much for writing such a positive review! I hope that you come back and see us real soon!

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was unique! Great gym and pool, staff very accommodating and friendly. Love the water stations on each floor.
Stayed 3 nights in Jun 2023
Response from Dan on 31 Jul 2023
Thank you so much for writing such a positive review! I hope that you come back and see us real soon!

8/10 Good

Hoyos

Liked: Cleanliness
Stayed 6 nights in Apr 2023
Response from Dan on 31 Jul 2023
Thank you so much for taking the time to leave a review. I hope that you can come back and see us soon!

10/10 Excellent

yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vaca
Stayed 2 nights in Jun 2023
Response from Dan on 30 Jun 2023
Thank you for taking the time to leave such a positive review! We hope that you come back and visit real soon!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Dan on 30 Jun 2023
Thank you for taking the time to leave such a positive review! We hope that you come back and visit real soon!

10/10 Excellent

Ediva

Stayed 1 night in Jun 2023
Response from Dan on 31 Jul 2023
Thank you so much for writing such a positive review! I hope that you come back and see us real soon!

2/10 Terrible

Khadija

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Dan on 22 Jun 2023
Thank you for taking the time to review our hotel, we take all feedback seriously and continue to be better. We deeply apologize for the inconvenience and disappointment you experienced during your time with us. We strive to provide our guests with exceptional service and a comfortable environment, and it is clear that we fell short of meeting your expectations.

6/10 Okay

Sheila

Room 237
I booked a room with a soaking tub and got a room with a shower. The wooden floor was sticky, the bathroom had a gray rubbery tile, weird layout very small, the toilet made a weird flushing sound for minutes after a flush, the floor in the bathroom was cracked around the base boards. The sitting area cushions were stained. The ceiling and fixtures where dusty. started to take a pictures and post it. However, I saw other rooms being cleaned looked spacious and beautiful. The hotel cut corners on this room. I'm in the travel business and have stayed at all the upscale properties in the area. This is the first one I did not not enjoy. Made the most out of our stay, and we checked out early. The staff was polite. However I left my silk suit dress hanging in the closet. I called and ask could they bring it to the front desk. I advised the front desk I just called and spoke to someone pertaining to an item left hanging in the closet. The clerk said one moment then I look behind the counter and saw a black silk item to find out that was my suit jacket style dress balled up. The roof top bartenders are friendly. We went to the JW Marriot for father's day dinner and breakfast, JW Marriot is next to the Alida. I love the complimentary plastic bottles and water stations at The Alida. The shower gel and lotion are amazing. Me and my husband just ended up getting a terrible room.
Stayed 1 night in Jun 2023
Response from Dan on 22 Jun 2023
We apologize for the discrepancy between the room you booked, which was supposed to include a soaking tub, and the room you were assigned, which only had a shower. This miscommunication should not have occurred, and we sincerely apologize for the inconvenience caused. We understand how important it is for our guests to have their preferred amenities, and we deeply regret that we failed to provide you with the desired room type.We apologize for the condition of the room you were assigned. The issues you mentioned, such as the sticky wooden floor, the gray rubbery tile in the bathroom, the cramped layout, the cracked flooring, and the stained cushions, are not reflective of the high standards we strive to maintain. We are truly sorry for any discomfort or dissatisfaction these conditions may have caused you.We are pleased to hear that you enjoyed the complimentary plastic bottles and water stations at our hotel, as well as the quality of the shower gel and lotion provided. However, we deeply regret that these positive aspects were overshadowed by the negative aspects of your room experience.

10/10 Excellent

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Dan on 22 Jun 2023
Thank you for taking the time to review our hotel and leave such a positive review. I hope that you are able to come back and visit soon!

10/10 Excellent

Laura

Stayed 5 nights in Jun 2023
Response from Dan on 30 Jun 2023
Thank you for taking the time to leave such a positive review! We hope that you come back and visit real soon!

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice property located close to the river and walkable to the historical district. Beware, there are no rooms with a great view as the hotel is boxed in and views(if you can call them that) are limited. The 30.00 a day "resort fee" is ridiculous and should immediately be eliminated. You can only use this as a credit in the lobby bar(no where else at the property). In doing further research, no other upscale hotel in the area does this, including the other Marriott properties. I don't like to be forced to spend money that I would spend anyway at a hotel. If they insist on keeping it, let your guests use it anywhere on the property; not just at the bar.
Stayed 5 nights in May 2023
Response from Dan on 22 Jun 2023
I do apologize that the views were not up to your standard, our 30 amenity is there to provide much more than the 30 drink voucher. It allows you to use our bikes, champagne and cookies from 3-5, discounted trolley passes, use of our nooks with chilled, sparkling, and ambient water. I hope that you will come and try us again in the future.

10/10 Excellent

Anika Bing

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel. It was in walking distant to so many restaurants and great scenery
Stayed 1 night in May 2023
Response from Dan on 4 Jun 2023
Thank you so much for taking the time to leave such a lovely review! Come back soon!

10/10 Excellent

claudino

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great property
Stayed 3 nights in May 2023
Response from Dan on 4 Jun 2023
Thank you so much for taking the time to leave such a lovely review! Come back soon!

10/10 Excellent

Martin, Cambridge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023
Response from Dan on 4 Jun 2023
Thank you so much for taking the time to leave such a lovely review! Come back soon!

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel
Stayed 4 nights in May 2023
Response from Dan on 21 May 2023
Thank you for leaving such a wonderful review! Please come back and visit anytime!

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the BEST hotels we’ve stayed at!
Stayed 4 nights in May 2023
Response from Dan on 17 May 2023
On behalf of the entire hotel team, I want to thank you for sharing about your positive stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with with the entire hotel as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Brittney

Stayed 4 nights in May 2023
Response from Dan on 4 Jun 2023
Thank you so much for taking the time to leave such a lovely review! Come back soon!

4/10 Poor

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in May 2023
Response from Dan on 17 May 2023
On behalf of the entire hotel team, I want to thank you for sharing about your positive stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with with the entire hotel as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

David, APPLETON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel, one block from river walkway and great restaurants all around. Decor is super cool and well appointed in lobby and rooms. great fitness center and nice pool area. Rooms are smaller but comfortable with great beds, etc. Restaurant on site is great, along with rooftop and lobby bar. A great place to hang.....
Stayed 2 nights in May 2023
Response from Dan on 17 May 2023
On behalf of the entire hotel team, I want to thank you for sharing about your positive stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with with the entire hotel as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

Marisa

Travelled with family
Liked: Cleanliness
I decided to stay at this hotel while traveling to Savannah because they listed that they have a pool. What they don't tell you is that it is a 1'-3' pool, not one you can actually swim in. I found the hotel to be a bit noisy at night with the nearby rooftop bars as well as some guests on our floor. On a good note the hotel is very clean and modern and employees are friendly. I had dinner at their restaurant which was very good. They have no shower-caps, robes or extras in the bathroom just large bottles of body wash, shampoo and conditioner in the shower and body lotion on the counter. There was no coffee pot in the room and they do not offer any complimentary breakfast only coffee to go and some squished granola bars. I would not return to this hotel in the future, not worth the price.
Stayed 3 nights in Apr 2023
Response from Dan on 28 Apr 2023
Thank you so much for your feed back and we take all feedback extremely seriously. These notes will be taken into consideration to make sure that no other guests feel this way.

8/10 Good

Neale, Summit

Travelled with family
Liked: Amenities, property conditions & facilities
Ideally located on block from excellent river front. New hotel with great amenities. Good fitness room. Nice people. Only complaint was that on several days our room was not cleaned by 5 PM. We had to call the front desk and request cleaning. Very annoying.
Stayed 5 nights in Apr 2023
Response from Dan on 22 Apr 2023
Thank you so much for taking the time to review our hotel, we are glad to see that you enjoyed most parts of our hotel. We have shared your feedback with the correct department to make sure that this situation is rectified!

6/10 Okay

Rachael

Stayed 2 nights in Apr 2023
Response from Dan on 22 Apr 2023
Thank you so much for taking the time to review our hotel, we take all feedback very seriously and we will strive to do better in the future!