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Reviews of Quito Hotel

2.5 out of 5
Quito Hotel
Quito, 36, Santiago, Region Metropolitana

Reviews

6.2
Rating 10 - Excellent. 5 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 8 out of 32 reviews" "
Rating 4 - Poor. 5 out of 32 reviews" "
Rating 2 - Terrible. 5 out of 32 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The staff very friendly and helpful Very dirty, old, falling apart, no private bathroom, not enough tables for breakfast Very poor breakfast
Stayed 3 nights in Oct 2018
Response from roberto on 25 Oct 2018
los anonimos no respondemos, lo siento

10/10 Excellent

Randy, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antique Hotel
It’s like staying over at grandma’s house. The place is cozy, safe and above all, warm in the winter and coming from Southern California, that’s extremely important to me. It gets cold at night in Chile! My bathroom had a deep old fashioned tub and I took a HOT bath with HOT running water which is the only real luxury I care about. The breakfast consists of a huge piece of French style baguette, butter, jelly, cheese, hot milk and OJ. The best way to describe this hotel is like a French country house. The staff here remind me of my grandparents and the staff have real intentions of keeping you safe. The Hotel had a unique charm that you won’t find anywhere else.
Stayed 8 nights in Aug 2018
Response from roberto on 24 Aug 2018
gracias por los comentarios.-

8/10 Good

Randy, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like staying over Grandmas house
You’re placed under house arrest due to the fact you’re buzzed in and out of the hotel and they take your keys every time you exit. The night keeper, Sergio, who reminds me a lot of my grandpa even locks the door with a pad lock and I suppose I can appreciate that because I was kept safe. Just like my grandpa, the night keeper, never said anything but frowned upon any visits and he didn’t hesitate to scold me if I didn’t follow the “rules”. The staff have very traditional and old fashioned values. I never felt judged, maybe just a bit of concern just like grandparents. It was cozy and comfortable. If your an American, you may find it odd to only have a huge piece of white bread everyday for breakfast but people there in general have white bread all day. I never ate so much white bread in my life! In short, I guess it’s part of the Chilean experience.
Stayed 6 nights in Feb 2018

6/10 Okay

Marrisa, Trinidad and Tobago

Liked: Staff & service
Very very friendly staff
Very friendly staff, very helpful and accommodating. Old hotel with old plumbing. Clean room.
Stayed 2 nights in Nov 2017

2/10 Terrible

martin, miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old and no maintenance...
Hotel is very very old, rooms are creepy, bathrooms also. Located in downtown. Price-quality ratio is excesivly high! Breakfast started at 8 am!!!

6/10 Okay

naga lakshmi, Hyderabad

Liked: Cleanliness, property conditions & facilities
It is a simple home...and that is home.
You get what you pay for. It is very low priced option. Clean, simple and nice. Not too many amenities and that goes without saying. People are very nice, warm, welcoming, helpful and friendly.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
It was horrible, the place was not clean. Only stay one night out of the three I had booked, because in the morning I woke up with flea bites. Told the manager I'm still waiting for the refund for the other two nights. Not worth the stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice choice
This hotel is in a great location, offers a very good breakfast, decent internet connection, friendly personnel. The shower sometimes changes water temperature autonomously but... this gives the extra spice to the overnight. Highly recommended.

6/10 Okay

abelardo, cheryy hill, nj

Santiago small hotel - not best but satisfactory
Small hotel good for overnight stay and nothing else. Continental breakfast is included, including cereals but milk is not available. Powder cream were used for coffee and tea. Hotel location is safe and walking distance to local restaurant and gift shops.

8/10 Good

Elma, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Energetic and Enthusiastic Proprietor
We were really impressed with the friendly and welcoming owner who also checked us in and helped us with our large suitcases into the elevator, and he himself ran up the three flights of stairs into our room in record time. He came up with everything we needed--wine opener and glasses, electric adaptors, tourist advice, etc. Seeing a very friendly face in a strange city makes a great difference. We were very highly satisfied with the overall conditions of the hotel, especially with the location and the cleanliness and comfort of our bedroom.

6/10 Okay

Sharon, Indiana

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
location, location, location
OK, so the best thing about this hotel is the location, assuming you want to stay in the old center of the city -- but make sure you write down the address because it's not easy to find (my taxi driver drove in several circles before he found it) and nothing on the outside indicates that it's a hotel. The staff are very friendly and helpful, IF you speak Spanish. There's free wireless internet access in the rooms -- I had lost my electrical plug adapter and they gladly loaned me one -- as well as a computer in the lobby for guests to use. The rooms are dingy and the furnishings are old and basic. My private bath was private but was not in my room (although that's not the case for all the rooms). The included breakfast is just toast and coffee or tea. The water runs hot and cold (changing for no reason several times during one shower). There's no A/C so if it's warm you'll want to open the windows (but then you'll have to deal with lots of traffic noise since it's just off of a busy thoroughfare). Overall, I'd say it was a decent place to stay for a couple of nights, but I have a fairly high tolerance for basic accommodations. I'd definitely recommend it to backpacker types who want a place to crash, check email, and get a hot (and cold) shower, but not to discerning travelers seeking comfort.

10/10 Excellent

Al, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, comfortable Hotel Quito
Our stay at Hotel Quito was very pleasant because of its convenient, central locatiion and a very friendly and helpful staff. Breakfast included coffee, tea, fruit and cereal. Our room was large, but needed a little carpintry work. However, it was very clean and tended to daily. Definitely recommend.

10/10 Excellent

fabiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Gostei da hospitalidade, as pessoas muito gentis. E não gostei da limpeza e nem do banheiro, o chuveiro não era muito quente.
Stayed 4 nights in Jun 2019

8/10 Good

Bruno

Liked: Staff & service, property conditions & facilities
Qual é sua expectativa?
Minha estadia no Hotel Quito foi agradável e inesperada pelo bom atendimento. Alguns pontos importantes para os próximos hóspedes são: - Este hotel foi um dos poucos(na minha situação de check-in antecipado) que abria a conversa e outras possibilidades. - A localização para quem deseja visitar a cidade caminhando é incrível, fica ao lado do Cerro Santa Lucia. - Fica situado em uma rua pacata, sem fluxo intenso de automóveis, na verdade vi somente um carro passando na rua entre o período que fiquei hospedado. - Em relação a estrutura, simples e diretamente explico, que tudo está relacionado a sua expectativa. Se o hotel fosse relacionado como Boutique/ Experience, com pequenos ajustes apenas, seria três vezes mais caro e atenderia completamente a estes adjetivos. Posso dizer que, o hotel conta com um elevador antigo, com pequena capacidade, mas que funciona perfeitamente, tanto que levamos 2 Malas grandes e 3 pequenas através dele para o quarto. Tem um pequeno corredor que liga todos os quartos. O meu quarto em específico ficava no final do corredor, estava limpo, contava com móveis antigos e um televisor antigo, seu tamanho é padrão comparado a outros locais. Em relação ao banheiro, o meu ficava fora do quarto, mas literalmente uma porta de distância, que aparentemente era de uso exclusivo. Tamanho grande, chuveiro esquenta, toalhas limpas e limpeza ok. Ao fim, diante da minha expectativa, que era ficar poucas horas no hotel aguardando ao vôo, foi superada.
Stayed 1 night in Jun 2019

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from roberto on 20 Dec 2018
se agradece su evaluacion..

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pecimo hotel
Muito ruim
Stayed 7 nights in Sep 2018
Response from roberto on 17 Nov 2018
respuesta poco objetiva.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Céntrico pero necesita mejorar
Es un hotel céntrico y el personal muy agradable. Las instalaciones son viejas, están algo descuidadas y la limpieza es bastante mejorable.
Stayed 1 night in Sep 2018

4/10 Poor

Isa., Argentina

Disliked: Cleanliness, property conditions & facilities, room comfort
Pésimo.
Esta en el centro, no alcancé a hacer algo porque llegu tarde, internet débil, falta champú, jabón baño frío y cortina con hongos, no dan desayuno antes de 7:30 hrs dejo ella mismo 6:10 hrs. P/ tomar el vuelo. Muy mala experiencia no tiene calidad directamente éste alojamiento.
Stayed 1 night in Jul 2018

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación, buena atención, lo unico criticable es el estado del piso con palmetas sueltas.
Stayed 1 night in May 2018
Response from roberto on 27 Jun 2018
gracias por comentarios,

8/10 Good

Roberto Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos resulto muy comido y adecuado a nuestros requerimientos. El precio bueno. Estamos reservando de nuevo.
Response from roberto on 9 May 2018
agradecemos sus comentarios

8/10 Good

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel très simple mais familial avec des concierges disponibles et sympas. très proche de la ligne 1 du métro (Santa Julia ou Universadad catolica). Le wifi ne fonctionne pas dans la chambre alors le hall devient un endroit de rendez-vous.
Response from roberto on 9 May 2018
agradecemos sus comentarios

8/10 Good

wagner

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
7 dias no hotel quito
Hotel simples mas com excelente localização e atendimento
Stayed 8 nights in Jan 2018
Response from administrador on 7 Mar 2018
siempre intentamos mejorar, se agradece sus comentarios.

4/10 Poor

Aline , São Paulo

Liked: Staff & service, room comfort
Disliked: Cleanliness
Falta limpeza e manutenção
Os proprietários do hotel são adoráveis, a localização é ótima, o prédio é bom, assim como o espaço do quarto. O que falta é limpeza e manutenção. O quarto tinha muito pó e quando fizemos check in havia muitos fios de cabelo nos lençóis. Pedimos para trocar.
Stayed 5 nights in Jan 2018
Response from administrador on 5 Mar 2018
pondremos mayor atencion a los detalles..

6/10 Okay

Verified traveller

Liked: Cleanliness
pequeño pero buena atencion
bien, lugar tranquilo y seguro
Stayed 1 night in Oct 2017
gracias por sus comentarios..

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy muy sucio
La habitación estaba terriblemente sucia, las sabanas sin cambiar y llenas de pelos de otras personas. Bastante asqueroso. Una lástima porque el personal fue muy amabl

6/10 Okay

victor, sao paulo

Liked: Staff & service
Hotel honesto
Passei tres noites no hotel, ele esta muito muito muito bem localizado na area central de santiago com duas estações de metro perto, e vários pontos turísticos também. O hotel é pequeno e antigo, o quarto que fiquei nao tinha muita luz natural. A equipe é muito atenciosa e flexível. Nao sei se é adequado dizer 3 estrelas, mas digo um 2 estrelas solidas.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um Hotel Decepcionante
Instalações velhas, péssima higiene, pessoal despreparado, roupas de cama e toalhas de banho velhas e rasgadas. Não é um hotel, é uma residência onde os donos aparentemente alugam os quartos do prédio. Banheiro horrível, que nunca é limpo durante sua estadia. Toalhas são trocadas a cada dois dias. O café da manhã é ridículo (pão, manteiga e café) e o local só possui três mesas de dois lugares cada uma. Não recomendo esta opção para ninguém que queira se hospedar em Santiago. A Expedia deveria retirar este hotel de seu site para não enganar mais nenhum interessado.

6/10 Okay

Anthony, Paris

Disliked: Property conditions & facilities, room comfort
Hotel simple mais complet et prix correct
Hotel simple mais bien situé, qui a du être très il y a de nombreuses années mais qui maintenant un peu viellot. Le personnel est néanmoins très agréable et serviable, la salle de bain propre et le petit déjeuner très complet, on ne manque de rien. Et le prix est correct.

2/10 Terrible

Daniel, Paraguay asunción

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien ubicaco
No volvería ni siquiera tiene calefacción. Te proporcionan una estufa a gas solo si la pedís.

8/10 Good

Miguel, Concepciòn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena estadia
acogedora, buena atenciòn en general