The Park Plaza in Santiago is in a great area. Close to shopping, public transportation and restaurants. The personnel at the hotel, from the doorman, to the concierge, the reception/check-in, and the wait staff in the restaurant were all very nice and helpful. Almost everyone speaks some English (except the maid service) and they are willing to help you with anything.
Free breakfast was excellent buffet; complimentary bottled water was much appreciated as water in Santiago is not to be drunk. Beds and linens superior. complimentary cocktail nice extra. Room was as requested, quite, checkin and out easy. Staff service above average. Provided bath items good quality. Only negative no robes in room. Plenty of hot water and good water pressure. Most of staff spoke English.
The Hotel Plaza El Bosque Nueva Las Condes is part of a small chain throughout South America. Its hotels are universally pleasing. The Nueva Las Condes is located in a good neighborhood, is close to shopping, and is the newest in the chain. Its staff is well-trained, efficient, and very helpful. The rooms are quite comforable and the restaurant is creative with great food. It has a beautiful rooftop pool. I recommend this hotel highly.
I had one night in Santiago with an early airport transfer, the Ismael 312 helped arrange the transfer and offered me a good coffee without my asking as I would not be having breakfast. They helped me to find my way around (and to dinner) effectively. The hotel is also physically beautiful, with artwork along the central airwell and a clean design aesthetic. Wish I had stayed longer.
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