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Reviews of Hotel Casa Lyon

3 out of 5
Hotel Casa Lyon
Arzobispo Larrain Gandarillas 394, Providencia, Santiago, Region Metropolitana

Reviews

7.8

Good

Rating 10 - Excellent. 23 out of 95 reviews" "
Rating 8 - Good. 46 out of 95 reviews" "
Rating 6 - Okay. 16 out of 95 reviews" "
Rating 4 - Poor. 7 out of 95 reviews" "
Rating 2 - Terrible. 3 out of 95 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service
A pleasant guesthouse in a quiet, convenient location. Staff are very pleasant and helpful. Some of the fittings could use a handyman - it’s not the Ritz.
Stayed 3 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
pleasant and clean.nothing fancy but comfortable.good service and staff very helpful and pleasant.knowledge of basic spanish is useful.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Antti

Nice place and great location. No air conditioning, but the fan in room helps. Staying again on our way back
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Helful staff. Very clean abd tidy room but rather cold at night. Heating is insufficient.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Older place but friendly and good location.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely small hotel, breakfast a little basic but the area is very nice.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
High value for the money
The staff was friendly and helpful. While they do not speak English, my primary language, they did try very hard to communicate clearly and were always smiling and helpful. The bed was very comfortable. The shower was nice and hot with plenty of water pressure. The hotel was relatively quite, but people walking around could be heard through the hardwood floors. I'm usually a low-maintenance guest, so I don't ask hotels for anything usually. I should mention that this hotel doesn't have A/C, so in the summer, people used to that might want to pick a different place. It was in the upper 80s degF and with both windows slightly open, a nice breeze cooled the room nicely. The main downside for this (and most non-corporate) hotels is that neighbors and normal street noise can be an issue. It isn't a noisy neighborhood, but there are cars and buses 100m away. The business next door is an automotive shop, so those shop tools can make noise. I've always lived in the suburbs or country, so maybe I'm overly sensitive to city noises? Earplugs generally solve the issue. The value of this hotel is very high.
Stayed 2 nights in Nov 2017

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good value
Great location, easy access to metro station and bus, safe

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and safe area
The hotel was secure with big metal gates, security camera and a security bell to push for entry. You need this security in Santiago. All of the staff were very helpful, found my Spanish funny, but were respectful. I would certainly stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family owned hotel with excellent service!

2/10 Terrible

JESUS MANUEL

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
The room had spiders , I have to kill one. The TV it was out order. When I requested to move out to other room, I have been told the hotel was fully booked. I have paid the room almost 2 months in advance x 3 nights and I have been given the worst room, The wifi it did not work in the room I have to go to the lobby, I would never come back.

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nice little B & B
Good location, just a few blocks from Parque Bustamante metro (subway) station. Within easy walking distance from a quite a few good eateries. Small but comfortable bedroom and bathroom. Our room was quiet except for incessant barking neighborhood dogs that yapped most of the night. Breakfast was simple but adequate. Front desk staff were welcoming and helpful when we first arrived but were not quick to fix some issues (e.g. it took several requests to change a burned out light bulb). In our room was posted the "Policy of the Hotel" which stated that rooms would only be cleaned between 12 noon and 2 pm. On our first two days here, our room was cleaned when we returned in the afternoon. On our last day, we left the hotel at 9.30 am and returned at 3 pm to find our room not serviced. The receptionist said when we went out "later" we could have our room serviced but we insisted on prompt resolution of this issue.

6/10 Okay

Verified traveller

Liked: Cleanliness
Clean room and a reasonable walking distance to the city. Close to metro (2 blocks). Close to Barrio Italy.

8/10 Good

Lorena&Salvador, Nicaragua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cozy hotel near attractions in safe area
The staff is very helpfull specially the night manager, I think his name is Omar. The owners David and Sandra were also very helpfull, even providers us temporary metro money. I definetly recommend the hotel.

8/10 Good

Selma, Sao Paulo, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay in Santiago
Good location on a quite street. Rooms are all remodeled (at least the one I was - # 7) with comfortable beds and pillows. Shower is the best: a lot of water and hot! I'll miss that shower! Nice breakfast with a few options. Staff is very nice and always willing to help. We needed to rent a car for one day, pick-up and delivery at the hotel with same cost as if you have to do it at the airport. I will definitely recommend and stay there again when I'm back to Santiago.

10/10 Excellent

Dieter, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice B&B, fantastic location.
The hotel itself is very nice. Old, but not in a bad way - hardwood floors and brick walls give it a charming rustic character. Our room was quite clean, and the bathroom had recently been redone. The staff are very friendly and helpful. For the price, it is excellent. The location in Barrio Italia is really the best part. Lots of shopping in boutique stores with handmade goods and furniture, antique restoration shops, and excellent restaurants. We don't mind walking, so the 20-minute walk to museums, Lastarria, St. Lucia, or downtown areas was no problem. You could also easily grab a taxi or take the metro from the Parque Bustamante station.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Staff was very helpful in booking additional flights within Chile and visiting city museums.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
My First Stay in Chile!
I was in Chile on business for the first time and did not know what to expect. The bed and breakfast was clean but needed to be modernized and cleaned and maintained on the outside of the building. During the heat of the summer when it gets as hot as 97 degrees F. you expect to have some A/C. When I asked they gave me an antique fan to keep me cool. They said that it was the hottest that it had ever been. My luck. However, the staff was very friendly and as helpful as they could be. When I read the info on the Hotel.com site it says that the staff speaks English. They mean that the staff speaks fluent Spanish and not English. If they did not use the Google translation program on their computer I would have been in deep trouble. Lastly, the Internet service was somewhat sporadic. The staff is very nice and they do the best that they can under the circumstances. Based upon the price of the hotel a few blocks up the street, this place is a great value, so if you want to save money I would definitely suggest considering this property.

10/10 Excellent

G.O.C., Nashville, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a wonderful place. More of an inn or bed and breakfast than a hotel, which is a PLUS. Small, clean , safe, well-located, and expertly staffed and managed. I LOVED IT.

6/10 Okay

ARISTIDES

Stayed 1 night in Nov 2023

8/10 Good

Francis Melina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Recomendable.
Muy amables. Lugar adecuado para hospedarse, limpio y bien ubicado. Atienden personas muy amables.
Stayed 1 night in Dec 2022
Response from Staff casalyon on 21 Jan 2023
Gracias don miguel, sus comentarios nos motivan, y nos alegran el día, muy buena foto también, esperamos que vuelva pronto :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
特に問題はありませんでした。
Stayed 8 nights in Nov 2019

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermosa casona antigua! Nuestra habitación era cómoda pero pequeña. Rico desayuno!! Esta muy bien ubicada ! Muy buena atención y amabilidad en todo momento! Recomendable!
Stayed 1 night in Sep 2019

8/10 Good

JOSETTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien ubicado, casona típica y hermosa.
Muy buena experiencia
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Guilherme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No geral muito bom
Quarto aconchegante, cama boa, armário e móveis atenderam a necessidade. Única crítica seria o ventilador que estava capenga, mas funcionando. Quarto não tem ar-condicionado. Banheiro muito bom, com destaque especial para o chuveiro que é excelente, daqueles bem grandes. O quarto foi arrumado todos os dias, as toalhas são trocadas apenas se vc deixá-las no chão. Wi-fi pega muito bem no quarto e a velocidade é muito boa, não tive problemas de acesso. O café da manhã é simples, porém gostoso e o suficiente para iniciar o dia. O grande destaque vai para o atendimento, os funcionários são bastante simpáticos e estão sempre dispostos a ajudar com dúvidas sobre a cidade e demais necessidades, inclusive em um dos dias que precisei sair mais cedo do hotel por causa de um passeio, o funcionário me permitiu fazer um café da manhã antes do horário para não ficar sem o mesmo.
Stayed 5 nights in Jan 2019

8/10 Good

PEDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Reginaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
otimo atendimento muito bom recomendo.
otimo atendimento muito bom recomendo.
Stayed 6 nights in Jun 2018

6/10 Okay

Gladys angelica

Liked: Cleanliness, property conditions & facilities, room comfort
bueno pero no respetan el precio de la reserva
fue una experiencia de acuerdo a lo esperado, tranquilo y limpio. pero me cobraron mas de lo que me habían cotizado Me cotizaron 32000 y me cobraron 39000
Stayed 1 night in Jun 2018

8/10 Good

edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vale a pena , custo benefício
Hotel simples, confortavel , quarto com aquecedor , banheiro chuveiro quente , café bom,,, única coisa acho que os banheiro é pequeno na parte do boxe, mas nada que estrague a estádia.
Stayed 6 nights in Jun 2018

10/10 Excellent

Luciano, Blumenau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atendimento
O hotel fica próximo ao Parque Bustamante (600 metros) e há uma estação de metrô neste parque. O atendimento foi excelente, chegamos perto da meia noite, pois nosso voo chegou mais tarde do que o previsto e a atendente nos atendeu super bem. Perguntamos onde poderíamos comer àquela hora nas proximidades e ela prontamente nos mostrou opções, inclusive ofereceu para pedir pizza e comer no hotel. Optamos em comer no hotel e ela mesma fez o pedido na pizzaria, nos chamou quando a pizza chegou e nos levou até a cozinha para comermos tranquilamente. Atendimento nota 10! Os quartos são amplos, não havia ar condicionado somente ventilador, mas foi o suficiente. O banheiro é pequeno mas atendeu nossas necessidades. Tudo muito limpo. O café da manhã é simples mas bem servido. Wifi grátis.
Stayed 2 nights in Jan 2018

8/10 Good

NIDIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eder Gatti, Ribeirao Preto - SP - Brasil

Liked: Staff & service
Disliked: Room comfort
Avaliação hotel
Bem localizado para trabalho. Equipe muito boa. Atende
Stayed 3 nights in Apr 2018

8/10 Good

LIVIA BORGES, São Paulo - SP

Liked: Staff & service
BOA - RECOMENDO
Hotel atendeu tudo que propôs! Hotel simples, de atendimento agradável, super prestativos. Super recomendo.
Stayed 9 nights in Mar 2018

8/10 Good

Noël

Liked: Cleanliness, staff & service, property conditions & facilities
Bien positionné dans Santiago mais la literie moyenne
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel aceitável
Hotel simples, café da manhã razoavelmente suficiente, ótimo atendimento das funcionárias, muito simpáticas e prestativas. Wifi boa. Fica um pouco distante do metro Baquedano (uns 20 minutos a pé). Os quartos do piso superior fazem barulho ao andar pelo corredor devido ao piso de madeira. Melhor usar os quartos de baixo. Os quartos e o banheiro são pequenos mas a cama é confortável.
Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveller

Bem localizado
Muito boa. Hotel simples mas tranquilo.Pessoal do atendimento prestativos e educados.
Stayed 3 nights in Feb 2018

8/10 Good

Torchi, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel pequeño y cerca de todo
Elegimos este hotel porque estaba estratégicamente ubicado en medio de todas las zonas que queríamos visitar y fue un acierto. Buenos accesos a Lastarria, Providencia y Bellavista y muy cerca de una estación de metro. La habitación que me dieron fue mejor que la contratada, pero mi amiga se quedó en la más pequeña y estaba muy bien también. El personal muy amable y recepción las 24hs. El desayuno es, tal vez, lo más flojo pero funciona. Volvería.
Stayed 3 nights in Jun 2017

8/10 Good

byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal muy amable y atento ;) Las habitaciones no tienen aire acondicionado Y me tocaron días muy calientes Metro parque Bustamante el más cercano Excelente
Stayed 2 nights in Jan 2018

8/10 Good

Agustin

Liked: Cleanliness, staff & service
El piso de madera hace mucho ruido
Stayed 1 night in Dec 2017

4/10 Poor

Christine

Disliked: Cleanliness, property conditions & facilities, room comfort
2 Nächte in Santiago
Wir waren 2 Nächte hier, aufgrund des günstigen Preises (55Chf pro Nacht), normalerweise kostet das Zimmer mehr als 100usd. Fenster und Türen uralt, aus dem EG keine Aussieht (deswegen wahrscheinlich der Sonderpreis)nicht sauber, Frühstück so lala. Zum Zentrum kann man laufen.WLAN Empfang im Zimmer (101) sehr schlecht.
Stayed 2 nights in Dec 2017

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voltaria tranquilamente!
Atendentes muito simpáticas. A Francisca, além de muito atenciosa, ama o que faz e nos deu excelentes dicas. Hotel limpo e bem localizado. Recomendo!
Stayed 2 nights in Dec 2017

10/10 Excellent

Jorge, Mulchen Sotomayor 261

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel muy agradable el desayuno muy bueno
Lo recomendaría porque tiene habitaciones espaciosas para 5 personas las camas muy cómodas
Stayed 1 night in Nov 2017

8/10 Good

GUY

Liked: Cleanliness, staff & service, property conditions & facilities
L'hôtel est très bien situé, et tranquille, près de plusieurs restos.....mais la chambre un peu petite mais la salle bain plus que minuscule,impossible de prendre une douche sans se cogner partout, jamais vu une salle de bain aussi petite, très inconfortable
Stayed 2 nights in Nov 2017

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2017

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención
Stayed 1 night in Sep 2017