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Reviews of Departamentos Pontoni

3 out of 5
Departamentos Pontoni
Avenida Nueva Providencia 1372, Santiago, Region Metropolitana

Reviews

8.2

Very good

Rating 10 - Excellent. 23 out of 63 reviews" "
Rating 8 - Good. 23 out of 63 reviews" "
Rating 6 - Okay. 13 out of 63 reviews" "
Rating 4 - Poor. 4 out of 63 reviews" "
Rating 2 - Terrible. 0 out of 63 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Philippe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had not realized it was an apartment. Getting in was complicated but there was help. The place is not new, but good. The street is very noisy. This was cost-effective.
Stayed 5 nights in Feb 2024

10/10 Excellent

Ines

Travelled with family
Liked: Amenities, property conditions & facilities
Very good location on top of the subway
Stayed 5 nights in Jun 2023

4/10 Poor

Carlos

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, room comfort
Week long trip to Santiago and central region
Practical, convenient and well located apartment, will recomend for people on the go
Stayed 6 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The photo of the roof top pool and view sold us. We were advised on arrival it was closed for cleaning on Mondays. This is not really a hotel, it is a series of rooms in an apartment building that are rented on a nightly basis. If you are looking for a no frills stay in a central location it could be for you. We checked out on arrival and secured rooms in a Novotel for same nightly rate.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good apartment
Good accommodation the apartment was good, the only down side, they don't have a kettle to boil water, has to be done using the microwave. Good area with a lot of small bars and restaurants, around the corner from Metro Manuel Montt
Stayed 3 nights in Jun 2017
Good morning. Thank you very much for your comments, we will focus on immediately installing a kettle in the apartments. We are in the process of changing kettles - change for new kettles. Your comments are very useful to improve our service. He says goodbye Pedro Perez Pontoni Administration

8/10 Good

Fabio

Liked: Staff & service, property conditions & facilities, room comfort
12 amazing days in Providencia with Pontoni apts
We took advantage of the swimming pool, great view, great place to stay. The apartment had two comfortable bedrooms. It had details that diminish the experience just a little, but we would come back again.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service

4/10 Poor

John, Sydney, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
could do better
1.No directions were given on how to check in. You have to go to the office in room 311. It was shut and had no sign on the door to identify it 2. the room (we were in 1103B) gets very hot during the day and there is no a/c. You can open the windows and doors but the traffic noise was very loud 3. the walls of the living room and bedrooms were very dirty 4. hot water pressure was very bad 5. on the plus side: the bathrooms were modern and clean, the mattresses were comfortable, the sheets were clean, and it was fairly inexpensive for a family of four

8/10 Good

Ruben, Oakland-San Francisco, California

Liked: Staff & service
Recommend
Staff was friendly, rooms were good, a bit noisy (we were in the 7th floor), very central. Overall I will recommend it.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Location is great, all else is "mediocre."
I rented an apartment here for one week, it is the second time I have done this type of accommodation in Chile. The location is magnificent, only seconds from a metro station that will take you anywhere. There is also a great variety of restaurants within minutes, and a bank and a very nice grocery also within seconds. Now the negative. The apartment is not well maintained. There are 3 lights in the bathroom, only 1 is working. Several in the living room, again, some not working. The shower bracket was coming out of the wall, the handle to open the front door also coming off, and the soapdish in the bathroom also coming loose. Sr Pontoni needs to do some maintenance work. Also, it is only mediocre cleaning. When I arrived there was dust on the floors, the hanging light in the kitchen had never been cleaned, it looked like fur growing on it. Same with the fan in the bathroom. But having said all this, would I stay here again, yes. It is about location. The bed was comfortable and the roof pool deck is wonderful. No one speaks any English at the office, but they were very nice and helpful. If you want location and can roll with these few items, stay here. The last apartment I rented with another company had a table and chairs on the balcony as well as stereo in the main room and air conditioning-- this apartment had none of these items.

8/10 Good

Inés

Travelled with family
Liked: Room comfort
Stayed 11 nights in Jan 2024

6/10 Okay

Gloriann

Propiedad cerca de metro, demasiado ruido en la noche
Stayed 8 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Estadia Chile
Apartamento muito bom numa localização excelente. A comunicação com Pedro foi excelente tambem. Bem confortável. Infelizmente a questao de limpeza e servico de quarto deixou a desejar. É um local com bastante barulho tambem, tivemos um pouco de dificuldade de acostumar nos primeiros dias, mas é algo que da pra entender ja que fica numa avenida principal.
Stayed 8 nights in Aug 2023

10/10 Excellent

Fabiola

Business traveller
Liked: Cleanliness, room comfort
Todo tal cual en las imágenes, buena ubicación, limpieza.
Stayed 3 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Lo único malo que encontré es que hay mucho ruido en esa ubicación por ser una avenida transitada. Pese a estar en piso alto, el ruido es incómodo.
Stayed 8 nights in Apr 2023

10/10 Excellent

Yerandy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent pero hay que buscar obciones de pago seguras y actualizado
Stayed 3 nights in Mar 2023

10/10 Excellent

Rodrigo

Liked: Cleanliness, room comfort
Stayed 7 nights in Feb 2023

10/10 Excellent

Kensuke

Liked: Cleanliness, amenities, property conditions & facilities
The location is next to the avenue and it's a little noisy outside in the night, but here is totally a very comfortable place to accommodate.
Stayed 10 nights in Feb 2023

10/10 Excellent

cruz irene torres

Stayed 19 nights in Dec 2022

8/10 Good

Maria Inés

Travelled with family
Liked: Cleanliness, room comfort
Recomendable
La estadía en Pontoni fue muy buena, súper recomendable. Ya nos hemos quedado en varias oportunidades. El señor Pedro fue muy atento, amable y siempre dispuesto a solucionar cualquier inconveniente presentado, estando siempre a la orden.
Stayed 10 nights in Jan 2023

10/10 Excellent

Mery

Travelled with family
Liked: Cleanliness, room comfort
Excelente
Todo excelente, buena ubicación y comodidad. Lo mejor la seguridad del lugar y el sector. Muy recomendable
Stayed 4 nights in Aug 2022

8/10 Good

Daiana C

Stayed 8 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Departamento con buena ubicación.
El departamento tiene muy buena ubicación, y están bien equipados.
Stayed 2 nights in May 2019

4/10 Poor

JOSE A DE

Disliked: Cleanliness, staff & service
Estacionamento foi cobrado (US$ 10/ cada24 h!!)..
O WIFI NUNCA FUNCIONOU - dava sinal mas não funcionava! Péssimo! O apartamento não é novo, e é muito pequeno, com cama de casal e cama de solteiro. O pessoal da portaria se mostrou indiferente com nossa presença. A limpeza não é boa - o chão parece que nunca foi limpo. Trocaram as roupas de cama e banho apenas uma vez. Pedimos mais toalhas e não nos atenderam. Fiquem atentos ao estacionamento, pois na reserva disseram que havia vaga para carro e depois nos cobraram US$ 10 por dia!! a localização é ótima, mas o atendimento deixa a desejar. Há apartamentos muito melhores no mesmo prédio pelo mesmo preço e até mais baratos! NÃO TEM WIFI!! PROPAGANDA ENGANOSA!!
Stayed 5 nights in Dec 2018

8/10 Good

Christianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bem arrumado
Gostei muito! Apto lindo com tudo novinho e bem arrumado. Só achei as toalhas ruins. Muito ásperas e velhas. Mas, o resto foi excelente! Recomendo!!!!
Stayed 4 nights in Jan 2018

10/10 Excellent

Jose Tarcisio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartamento com serviço de limpeza diária
Trata-se de um prédio de apartamentos no qual a hospedagem acontece em algumas unidades do Departamentos Pontoni. A recepção do prédio apenas lhe encaminha ao escritório onde será feito o check in. A localização é excelente, com metrô ao lado, além de supermercado, bares, lanchonetes e pizzarias, além de ficar próximo do centro histórico, cerro Santa Lucía, cerro San Cristóbal e Bairro Bella Vista. O apartamento tem cozinha equipada, camas confortáveis, wifi rápido e é feita a limpeza diariamente, como em um hotel. Não há restaurante no prédio. O único inconveniente é tentar dormir com a porta da varanda aberta, pois o barulho do trânsito das avenidas não para.
Stayed 4 nights in Jan 2018

6/10 Okay

Raul Hector

Los departamentos Pontoni son hermosos
La pasamos espectacular,estaba preocupado xq llegué a deshora por las demoras en la aduana,pero me presenté como a las 12 de la noche y me tenían mi llave con mi habitación,no había estacionamiento para mi auto fué lo único malo y como venía de vacaciones de Argentina a Chile no podía dejar el auto cargado estacionado afuera,me dijeron de un estacionamiento municipal que me cobró por unas horas 10000 pesos chilenos que son 330 pesos argentinos,me lo tendría que haber pagado la gente de Pontoni no podían dejarme el vehículo en la calle!!!!
Stayed 1 night in Dec 2017

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização, do lado da estação de metrô, com bares, restaurantes, supermercados e cafés muito próximos. O apartamento é limpo, bem equipado e com vista pra cordilheira. A mulher que nos recebeu, Olga, foi muito simpática e prestativa.
Stayed 5 nights in Sep 2017

8/10 Good

Mariela Catalina

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Localização ótima, perto do metrô, apartamento muito confortável, ponto fraco foi a limpeza muito sujo.
Stayed 2 nights in Sep 2017

6/10 Okay

TIAGO

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2017

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otimo custo e beneficio!
Otimo apartamento, do lado do metro manoel montt, uma mao na roda! Mercadinho de frente. Nao tenho o que reclamar!
Stayed 9 nights in Jul 2017

8/10 Good

GUILLERMO OSVALDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2017

8/10 Good

JOAQUÍN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien. Muy bien ubicado.
Nos tocó apartamento como nuevo con lindo balcón. Está muy bien ubicado en zona linda, segura, con muchos servicios y al lado de estación Metro. Muy buen estado y limpieza. Baño con buena presión de agua caliente. Buen Wifi. Es un grupo de apartamentos dentro de un edificio, entonces no tiene "front desk" sino Administración de 7 a 19hs, muy amable. Solucionaron con buena voluntad para que nos quedemos con niños en apartamento chico colocando camitas. Gracias! Para mejorar: hubo un problema con cerradura que fallaba y mantenimiento no pudo solucionarlo en el día. Mejorar calidad de tohallas. Ascensores, varias veces uno fuera de servicio y en ciertas horas hay que esperarlos un buen rato.
Stayed 6 nights in Jul 2017

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable en calidad de equipamiento y ubicació
Los departamentos son de buena calidad de construcción y equipamiento disponible y la ubicacion del edificio es muy buena. El servicio de limpieza es bueno, la persona de contacto en el edificio es muy amable, fallan algunos detalles de mantenimiento, como ajuste de puertas para que cierren bien y algún tema en el armado de los departamentos como disponer de camas de más y falta de alguna mesa de apoyo y lugar para sentarse. En promedio son recomendables especialmente para uso turistico que se pasa mucho tiempo afuera del alojamiento.
Stayed 4 nights in Jul 2017

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buena hubicacion
Excelente ubicación y predisposición. salio todo tal cual lo pactado, el dpto es lo que muestra en las fotos.
Stayed 7 nights in Apr 2017

8/10 Good

Leonardo, Juiz de Fora MG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apart Hotel muito bom pelo valor.
A senhora Olga da recepção é super gentil e atenciosa.
Stayed 1 night in Jun 2017
Bom Dia. Muito obrigado pela sua observação. Isso mostra que estamos bem em nossa força de mim mesmo serviço ao cliente. Ele é rejeitado atte Pedro Perez Pontoni administração

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Experiencia excelente. Muy buena ubicación, el departamento muy cómodo, y el edificio también. La administración de Pontoni nos atendió muy bien y nos ayudaron mucho en la estadía. 100% recomendable
Stayed 4 nights in Jun 2017
Buenos dias Muy agradecido con sus observaciones. Nos motiva a continuar nuestro camino de servicio a todos nuestros clientes y preocuparnos para su comodidad en nuestras instalaciones. se despide atte Pedro Perez Pontoni Administracion

8/10 Good

Rafael

Liked: Cleanliness, staff & service
Ótima localização!
Localização perfeita! Ao lado da estação de metro, com bons restaurantes e lanchonetes nos arredores, mercado e casa de câmbio no mesmo quarteirão. O satff exclusivo era muito receptivo e prestativo. Os quartos ficam em um apart hotel onde existem moradores e outras empresas que alugam os apart, cada um zelando pelo seu. A recepção geral, que fica na entrada e cuida da segurança do local não é prestativa e nem simpática.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Cómodo
Departamento cómodo, fácil para manejarse dentro de la ciudad, la limpieza no es la mejor y falta mantenimiento, aunque para pocos días está bien.

6/10 Okay

VICTOR

Liked: Staff & service, room comfort
Disliked: Cleanliness
Hotel centrico
Eesta muy bien ubicado, la habitacion tiene lo necesario para poder estar comodamente , sin embargo la limpieza no es buena y la ropa de cama huele mal. Fuera de eso el area es muy centrica y tiene bienos servicios. En mincaso la limpieza es un factor importante

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pratique agreable et pas cher. Ne pas hesiter.
Appartements tout conforts. Bon rapport qualité prix. Ne pas hesiter.

10/10 Excellent

alzerino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização, espaçoso e custo
Espaçoso para quem tem 3 filhos, cozinha com todos utensílios, é vizinho ao metrô em bairro comercial perto de tudo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
camas para cuatro y sillas para dos (faltaba lugar para sentarse los cuatro a desayunar/comer) cuando la reserva era matrimonio y 2 hijos

6/10 Okay

JULIO CRISTIAN

10/10 Excellent

jorge eduardo, Cauquenes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alojamiento las tres B
Todo muy bien

6/10 Okay

rossano, Temuco

Disliked: Cleanliness
Faltó aseo en closet. Cama se divide al centro...
Lamentablemente, de nuevo un mal equipo de aseo, que no sea minucioso, empaña un esfuerzo grupal por otorgar una buena experiencia final. El closet estaba sucio en la parte inferior, con motas de polvo, etc. No vimos debajo de la cama, que suponemos debe haber sido igua. La cama, se dividía al centro, ya que era de esas que son dobles y se unen al centro, creo que ese sistema no es recomendable. Lo demás, bueno, al igual que Apart San Ignacio.

10/10 Excellent

Elizabeth, San Juan Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegible
El servicio excelente, la ubicación fantástica, no hay nada para criticar

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien ubicado!
El departamento esta muy bien! muy comodo, esta en un buen lugar y cerca al metro. Lo recomiendo!