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Reviews of Chilean Suites and Apartament

Chilean Suites and Apartament
Nueva de Lyon, 170 - Departamento 1315, Providencia, Santiago, Region Metropolitana

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 2 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

sergio

Disliked: Cleanliness, staff & service
unprofessional
My two main areas of discomfort were : 1.- No TV in bed room. 2.- manager insisted on payment in cash and for that purpose showed to the apartment without notice at inappropriate hours two days in a row. Location is good but I will not go back to the same apartment, there are several companies in the same building.
Stayed 12 nights in Aug 2017

2/10 Terrible

Jorge, Lima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is closed, building not habitable.
DO NOT MAKE RESERVATIONS IN THIS HOTEL! The hotel is closed due to flooding. The building is empty and not habilitated. The street is also closed, and they are still working pumping water out of the building. Expedia has been offering the hotel although the flooding happened 2 weeks ago. Expedia should make sure that no money will be charge to my credit card. The hotel will be closed for a long time.
Response from Bernardita Nuñez on 24 Jun 2016
En primer lugar el edificio está habilitado desde el 25 de Mayo aproximadamente y con respecto a su reserva desgraciadamente nos vimos sobrepasado en la búsqueda de soluciones para los pasajeros que tuvieron reserva con nosotros en el periodo de la inundación y su reserva no la vimos.

10/10 Excellent

Masa, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Super! I´m definitely staying there again. The only one desirable improvement is sound proofing the windows.
Response from General Manager on 10 Aug 2016
Thank you so much for your words!!!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay in Santiago
It is unconfortable apartment, no Air Conditioning, clean the room once a week, no tv in room and almost same.price as 4 star hotel. Do not recomend Chilean Suites at all
Response from Vasily v. Knorring . Manager Chilean Suites on 10 Aug 2016
I´m sorry but we do have Air Conditioning and we clean our apartment every 2 days, and of course we are not a Hotel we are a beautiful apartment fully equipped.

10/10 Excellent

Violeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos gustó mucho el departamento y la zona. Muy cómoda para todo. A pocas cuadras del mall Costanera center. El dueño muy buena predisposición y atención.

10/10 Excellent

Milina, P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable 100%
Hermoso deartamento, full equipado. Con una Hermosa vista a Santiago. La piscina en el piso 15 excelente!!! Muy amables los dueños y súper simpáticos! Y amables y en todo momento Preocupados por nuestra estadía. Lo Recomiendo 100%

8/10 Good

VICTOR

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bela opção de flats em Santiago
Quando cheguei ao local, fui muito bem recebido, mas o apto estava com problemas. Me realocaram para um flat muito bom, o único defeito é que a localização pra mim ficou fora de mão, do resto, tudo perfeito e dentro do esperado.

8/10 Good

João R, Recife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização e atendimento
A estadia foi ótima, o atendimento e o cuidado com o hóspede é um diferencial gigantesco, eles fazem com que nos sintamos em casa.
Response from General Manager on 10 Aug 2016
Muchas Gracias por sus palabras!!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service