Estimado DavidMuchas gracias por tu buena puntuación, nos alegra saber que cumplimos con tus expectativas. Esperamos volver a verte muy pronto.

Many thanks!!We hope to see you again very soon

Thank you very much for your comment. We are glad to know that we met your expectations, we hope to see you again soon

Thank you very much for your good score. We are glad to know that we met your expectations. See you soon!!

Dear Alexander Thank you for your kind words, we are glad to know that we met your expectations.

Muchas gracias por puntuación. No alegra mucho saber que aprecio su estancia con nosotros

Estimado Nefer Muchas gracias por tu Puntuación, nos alegra saber que cumplimos con tus expectativas. Esperamos volver a verte pronto

Dear Raymond Thank you very much for your kind words. We are very happy to have met your expectations and we hope to see you again soon.

Estimado Sergio Gracais por tu puntuación, nos alegra saber que cumplimos con tus expectativas Esperamos volver a veros muy pronto

Thank you very much for your kind comment. We are glad to have met your expectations

Does not tell the whole story. Unfortunately we have to refer you to another establishment for a problem with hot water, it is true but it is indicated that the reception of the establishment is closed at 22:00 and we ask that you inform us of an approximate time of arrival. You do not answer us, you do not inform us and the next day you want us to pay for the Hotel Alisas room.

We regret the misunderstanding, you arrived before we received the confirmation by mail of your last minute reservation. We are not all day at the reception desk, that's why it has a bell, if you press it, we'll give you immediate notice, we have permanent staff from 09:00 to 22:00. It is probable that the problem with the shutter would have been solved at once.

Dear Christine thank you for your comment. We are happy to know that the comfort of our rooms and the situation of our small establishment appeared. Our establishment is in a large square building, yellow in a corner just opposite the railway station and the bus station, on the main door there is a large bright of more than 1.50 meters, with an arrow which indicates the entrance, I do not see the difficulty ... I hope see you at next time.

Dear Mona Thank you for your comment, we are very sorry that you did not meet your expectations. Indeed the person who attended it does not know English. Fatima speaks only Spanish, French and Portuguese, and Arabic is her mother tongue. She is not the person who takes care of the reception, its task is the cleaning and ironing of the bed linen. We are very sorry that even though you arrive after midnight (when your reservation clearly specifies that the reception hours are from 9:00 am to 10:00 pm), it would not seem appropriate for a person with Muslim clothing and not in a nightgown as you thought to see and of course not an old lady (it is not our policy to make old people work) I would welcome you and not leave you without a room at midnight Said this, of course upon arriving, leave the passport to take the data and a deposit for your stay, Fatima asked her as well as she could, because you only speak English and she does not. The next morning he was answered in English, the deposit was returned and apologies for the inconvenience, reminding him that his printed reservation had clearly reflected the reception schedule.

Dear John True, our small property has no air conditioning, as you could see in the description that Hotels.com offers before making your reservation. If you wanted air conditioning, maybe you must make a reservation at a hotel, of course with more category and higher price Kind regards

Thank you for your kind words, our mattresses are memory foam type, if it is true, we can not have mattresses to everyone's taste. Moreover I would like puntualizarle that, as indicated in the information you receive with your booking confirmation, our reception is open from 9:00 to 22:00 Outside this period have a phone of incidents in which to meet all your needs

Dear Sir. I am very sorry that I could not connect to our wi-fi network. I can confirm it was found, and the connection worked perfectly, as it is the same as used in the reception desk. Maybe it was a timely drop network, but in any case this works perfectly, however I reiterate our apologies

Muchas gracias por su puntuación, nos alegra saber que todo estuvo de su agrado. Esperamos volver a verle nuevamente Saludos

Estimado Luis Gracais por tu puntuación, nos alegra saber que apreciaste la buena ubicación de nuestro pequeño establecimiento. Esperamos volver a verte muy pronto.

Estimada Noelia,Muchas gracias por tu comentario. Nos alegra saber que apreciaste la buena ubicación y la atención recibida Esperamos volver a verte pronto!!

Estimada CarmeGracias por tu puntuación! Nos alegra mucho haber cumplido con tus expectativasEsperamos volver a verte muy pronto

Chère Madame,Avec votre confirmation de réservation, nous vous informons que notre petit établissement dispose d'un accueil en présentiel uniquement de 10h00 à 14h00 et que vous pouvez vous enregistrer jusqu'à 22h00 sans problème, mais pour cela , nous devons nous informer d'une heure approximative de votre arrivée. Je pense que vous n'avez pas pris la peine de lire les conditions de réservation et pour cette raison il n'y avait personne qui attendait votre arrivée à 18h30. En raison de son attitude agaçante, sonnant continuellement à la porte, une de nos clientes (la mamie qui commente) a eu la gentillesse de nous prévenir et de vous informer que nous étions déjà en route. Nous sommes toujours là lorsque nos clients arrivent pour les aider, tant que nous savons quand ils arriveront. Malheureusement, nous ne pouvons pas deviner votre heure d'arrivée.Cordialement Hs** Cabo Mayor

Muchas gracias por tu comentario Sol !! Nos alegra saber que disfrutaste de tu estancia

Muchas gracias por su comentario. Nos alegra saber que cumplimos con sus expectativas

Estimada AnuncyMuchas gracias por la buena puntuación. Nos alegra saber que disfrutaste de tu estancia. Esperamos volver a veros muy pronto

Grazie per il tuo commento, speriamo di rivedertiA presto!!