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Reviews of Hotel Boutique Casa Mia

3 out of 5
Hotel Boutique Casa Mia
Calle 20 # 3-60, Santa Marta, magdalena

Reviews

8.8

Excellent

Rating 10 - Excellent. 46 out of 80 reviews" "
Rating 8 - Good. 21 out of 80 reviews" "
Rating 6 - Okay. 8 out of 80 reviews" "
Rating 4 - Poor. 2 out of 80 reviews" "
Rating 2 - Terrible. 3 out of 80 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and property were great. Although I found the owner of the hotel to be insulting and condescending to staff and guests. Water could ne a bit warmer in the shower
Stayed 4 nights in Mar 2024

8/10 Good

Savannah

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff were lovely and the room was stunning but there were a LOT of ants everywhere, including in the bedroom and all around the dining area at breakfast. Around the hotel there were a lot of homeless people and people who were on drugs or drinking early in the morning. Other than that it was a good stay, the pool is lovely and the air conditioning in the room was great.
Stayed 1 night in Feb 2024

8/10 Good

chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at hotel casa mia was very nice. The staff were very nice and the room was clean and comfortable. The proximity to the beach and ahopping was perfect. We had a pleasant stay, thank you.
Stayed 4 nights in Dec 2023

10/10 Excellent

amado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and affordable, too.
Great hotel for the money, clean and spacious. However, the "windows" opened up onto the passageway, zero privacy if shutters opened. More important, I prefer hotels that have no gym locker lock on the front gate, that only the receptionist has the key to. One is either locked in, or locked out 24/7, if the receptionist is elsewhere. What happens in an emergency? Why do hotel owners do this?
Stayed 1 night in Apr 2023

2/10 Terrible

Anat

Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Casa Mia on 8 Oct 2022
Estimado , Muchas gracias por dedicar unos minutos de su tiempo para opinar sobre nuestro servicio de hospedaje, Fue un placer conocerlos, y estamos muy contentos de que hayan tenido la oportunidad de conocer nuestras instalaciones. Lamentamos si su estadía se vio afectada por distintos escenarios, recordamos que nos encontramos ubicados en el centro histórico de Santa Marta, cerca a restaurantes, cafeterías , actualmente contamos con vidrios insonorizados en puertas y ventanas para aislar el ruido externo. Esperamos contar con usted en una próxima ocasión

8/10 Good

paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place, delicious breakfast right next to parque de los novios
Stayed 1 night in Dec 2021
Response from Casa Mia Boutique Hotel on 10 Mar 2022
Thank you very much for taking a few minutes of your time to comment on our lodging service, we are glad to know that the attention received by the staff of the Casa Mia Boutique Hotel was to your liking. We hope to have you on a next occasion.

6/10 Okay

Jill

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing service
The hotel could have been great, but the service and check in were awful. The check in person was incredibly rude and gave us a much smaller room than we'd paid for. He didn't even speak to us (we understand Spanish, so it wasn't a language issue) and refused to help carry our bags or provide any assistance at all. There was also no hot water. The room itself was lovely and the breakfast was tasty, but we changed to a different hotel after one night.
Stayed 1 night in Dec 2021
Response from Casa Mia Boutique Hotel on 3 Jan 2022
Thank you very much for your comment we will work to improve and provide excellent service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Alvyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location. Right beside some great restaurants. Staff very helpful and efficient. Nice breakfast. Seems like a new hotel as everything is good condition. Very clean. Fantastic hot shower.
Stayed 2 nights in Feb 2020
Response from Front Desk Manager on 3 Mar 2020
Dear Alvyn, Thank you for your feedback. we are very happy to hear about your experience here! See you !

10/10 Excellent

jim, Alberta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool breeze in the evenings and access to small pool at the end of the hall
Stayed 4 nights in Feb 2020
Response from Front Desk Manager on 3 Mar 2020
Thank you very much for your post, hope you have a happy back to home!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was excellent. All staff were very helpful, attentive. Clean small hotel. I would definitely come back to this hotel if I ever visit santa marta again. Well worth it, close to all. Neighborhood feels safer too. Muchas gracias!
Stayed 10 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here (before and after tayrona Park) Awesome hotel, super comfortable beds, fantastic showers, super comfortable spacious rooms that are modern and beautiful decorated. Really nice kind helpful staff and the breakfast is delicious!! The mini pool is also so nice and relaxing. They also Let us store our bags when we went to tayrona. So kind! Santa marta is such a fun town and we would definitely stay at casa Mia again! We loved it.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated hotel with lovely room. Comfortable mattress and hot water for the shower- most of the coast doesn’t get adequate hot water so this was a welcome surprise.
Stayed 1 night in Oct 2019

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic stay at a lovely boutique hotel!
Truly wonderful stay at Casa Mia, it is a beautifully decorated hotel room. A lovely free breakfast is included and you are right in the center of town. The hotel staff were so helpful with anything we needed. Highly recommend!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the middle of the historic district. Many restaurants very nearby.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

8/10 Good

RAQUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Great location. A little noise as the discoteck was very near
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was fabulous! I can’t compliment the staff enough... they went above and beyond to meet our every need. The staff was fluent in English which was a big plus! They were very helpful in our excursions, restaurant recommendations and local sights.
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Great place. Really great staff. Jordy was super.
Stayed 6 nights in Feb 2019

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Greatness - You’ll feel at home
Great. Just great overall. There is no better place to stay within the historic center of Santa Marta. So, location is excellent. Service? Doesn’t get better than this. They will accommodate your requests within reason and always with a big, honest smile on their face. This is a boutique hotel, which means it was a house at some point so don’t expect huge rooms. The bedrooms have everything you need, and the staff keep them clean. Oh, the staff!!! Ana, Daira, Rosa, Yohan... other names escape now; these people are amazing!!! They make you feel at home.
Stayed 7 nights in Jan 2019

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and perfect location, potentially noisy
Absolutely loved the decor and pool, which was one of the coolest rooftop pools we saw in our Colombian hotels. The location is also great, just a couple blocks from the main square, which is full of fantastic restaurants and bars as well as the offices for many tour companies that take you to Tayrona and the Lost City. The staff were also very kind and quick to help with anything. If you can, try to get a room on an upper floor - we had one by the front desk since it was the only one left and it was quite noisy.
Stayed 1 night in Jan 2019

6/10 Okay

Baby

Disliked: Cleanliness, room comfort
Arrived to quite a semi aloof reception and given a room right outside where the drainage works were in place and near to the kitchen whereby in the morning, it was noisy with people coming in to prepare breakfast and then guests talking. There were dirty sheets with stains on the bed and also lots of mosquitoes which i got bitten on my face and also legs and hands. Very upsetting but when came to retrieve our bags which they have kindly let us store, the receptionist X 2 were very friendly and nice but unfortunately, the experience was not the same anymore from where I had experienced in the first place. Simple basic essentials if you wanted to stay for a night.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel, but our room was noisy. We could hear everything from the street.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful hotel. The rooms were spotless and the bathrooms were very modern. The entire staff was EXCELLENT ! If I am ever in Santa Marta again I will stay at this hotel again
Stayed 1 night in Nov 2018

10/10 Excellent

Aly, Atlanta, Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Casa Mia! The location is perfect and close to all the best restaurants. All the staff were very friendly and spoke excellent English. Luis was especially awesome.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice small hotel, comfy rooms.
Great location just round the corner from main square and main streets of Santa Marta old town. Really cute little hotel, nice pool, friendly staff, ok breakfast. Only comment would be that given proximity to town square the music from the clubs can be a little much for some light sleepers especially if you have a room towards the front of the hotel.
Stayed 2 nights in Oct 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Stay at Casa Mia
Two terrific stays at Casa Mia, right in the historical district. Beds very comfortable. Spotlessly Clean. Would definitely recommend and stay again.
Stayed 1 night in May 2018

10/10 Excellent

Teiq, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, comfortable bed & rooftop pool
We had a great stat at Hotel Boutique Casa Mia. The staff were lovely, the room was simple but had everything we needed for a three night stay. The rooms were extremely quite and the aircon was a great relief from the Santa Marta heat. The roof top pool, was small but so lovely, we enjoyed drinking beers and bobbing in the pool at the end of each day. The breakfasts were tasty too. Would recommend this hotel.
Stayed 3 nights in Apr 2018

8/10 Good

A&M, Aruba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Clean and cozy room. Secure. Location excellent, everything is close by. There is a small pool where you can relax. Breakfast was delicious and the 2 ladies that serve breakfast, Ana & Deyla, were very attentive and nice! Only minus we can say is that it gets a little noisy at night because of the night life.
Stayed 2 nights in May 2018

10/10 Excellent

Leland, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Santa Marta
This stay was the highlight of my Colombia experience. The rooms were clean and beautiful, with great A/C and a really nice bathroom. Staff is excellent, speaks both Spanish and English, and even gave me a great dinner recommendation. The included breakfast was excellent too. They held my bags while I went to Tayrona National Park. Would definitely recommend staying here while in Santa Marta, very reasonably priced for what you get.
Stayed 1 night in Apr 2018

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is AMAZING
I don’t think I can say enough good things about the hotel. The staff is superb! The breakfast each morning is plentiful and delicious. The beds are kind of hard but they are still very comfortable. The firmness was perfect after four days hiking to Ciudad Perdida. The staff helped us arrange taxis and a trip to Minca last minute. Everyone was beyond friend. The pool is about the size of a large hot tub but it’s beautifully done. It does get a bit loud at night because you are right beside the Parque de los Novios where all the restaurants are but it’s the trade you make for proximity and believe me: it’s worth it. Ear plugs would block out the sound. The area is close to the Malecon, Plaza de Simon Bolívar, and the Cathedral. We loved it so much that we stayed here again the two days after our hike as well as the two nights before.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING
This hotel far exceeded my expectations. For one, I did not expect such a spacious room. The place is beautifully decorated, the staff has great English and are very helpful in every way possible. Breakfast was amazing and just the overall ambiance of the place is delightful. We did not want to leave and when we arrived at our next hotel I'm Bogota we dreamed of going back to Casa Mia. It was a dream! Lovely, quiet, secure, and in a great area. Will definitely stay again if I return to Santa Marta!
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Clean, great staff and good service. Easy and nice place to stay in Santa Marta
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel with issues
The hotel has a good location, but it's on a noisy street so don't even think of sleeping on a weekend night. The property is not well-maintained, and one employee stole from us (after we confronted him, he returned the item). On the positive side: the people who work in the kitchen are very nice.
Stayed 2 nights in Jan 2018

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel in great location for Santa Ma
Very comfortable and nicely decorated room. Delicious breakfast and good coffee, close to the main tourist area in Santa Marta, easy to walk to the bay/Malecon. Lots of bars and restaurants within close walking distance. Friendly staff also.

6/10 Okay

Grace & Jordon , Edinburgh, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful hotel, lovely bilingual staff - NOISY!
Hotel has beautiful, modern decor, staff were bilingual, helpful and friendly. However due to the style of the building (no roof) the rooms were extremely noisy. The club situated opposite the hotel was blearing awful music until the small hours which kept us awake. Even during the weeknights when the club was shut we were still kept awake by sirens, dogs barking, horns honking etc. A real shame because the staff were brilliant and the breakfast was great. We would’ve stayed 5 nights but only stayed 3 and found another hotel in Santa Marta due to noise issues.
Stayed 3 nights in Feb 2018

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel, friendly helpful staff, great freshly cooked breakfast each morning and in the perfect location for restaurant and bars.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff cute rooms
The staff are lovely here. Very helpful with a great attitude and as my Spanish is limited it’s fantastic for me they speak good English. The rooms are pleasant and clean.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Mia
New hotel, bed is very comfortable and rooms are stylish. 2 minute walk to restaurants and bars. Friendly and helpful staff. Thanks for a great stay!
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
The hotel is beautiful and very well located. It´s just a few steps from Parque de los Novios and lots of bars and restaurants. The staff was very friendly and helpful and the breakfast delicious¡ The rooms are small and have no closets, only drawers, but they are very confortable and clean. I totally recommend it ¡
Stayed 3 nights in Aug 2017

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in santa Marta
Best hotel in santa Marta
Stayed 2 nights in Jul 2017
good morning Dear Mr. Christopher From all staff of the casa mia hotel we would like to thank you for choosing us as a destination and also to have allowed us to give you our service so that you feel at home, we also thank you for your comment, since this encourages us to be the best In all our services. We hope to have a new visit soon. Sincerely Operational and administrative staff Hotel casa mia

10/10 Excellent

Raphael, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel closed to everything
The hotel was perfect to us, the staff is so friendly and helpful. Closed to everything : bars, restaurants, supermarket, bank... The breakfast is incredible : loved the cayeyes! Restaurant across the street is excellent : 'Soul Food'.
Stayed 4 nights in Jul 2017
Response from casa mia on 23 Aug 2017
good morning Dear Mr. Raphael From all personnel of the hotel casa mia we want to thank you for your kind comments showing us that we fulfill our work and this makes us happy and motivates us to continue ahead, we hope to visit us at a next opportunity and thus to confirm that the hotel casa mia is his house . Sincerely Operational and administrative staff Hotel casa mia

2/10 Terrible

RAUL

Disliked: Staff & service
mal atención, 0 empatía, no resuelven sus problema
El hotel canceló unilateralmente la reserva el mismo día. Pese a que mi reserva indica que el pago se realizaba en el hotel, intentaron hacer el cobro por adelantado y no pudieron hacerlo, su pasarela de pagos, por motivo que desconozco estaba fallando con mis tarjetas. Acordé con ellos realizar el pago al llegar al hotel e incluso gestioné con ellos la recogida de un taxi en el aeropuerto. Pocas horas antes de llegar, me escriben WhatsApp diciendo que no tengo habitación. Tras muchos intentos de contactar con ellos por WhatsApp y por a teléfono, para saber a qué atenerme, consigo hablar con alguien que me dice que su sistema informático al no estar pagada la reserva por la mañana libera la habitación y que no puede hacer nada. Mal si es cierta la razón, peor no ofrecerme asistencia a encontrar un hotel puesto que no ellos no tenían mas habitaciones. Yo estaba de tránsito con vuelo incluido y la cancelación me la dicen por la tarde cuando por la mañana nada hacía pensar que esto fuera a pasar. Estrés mayúsculo de encontrar un nuevo hotel para el día. Imposible ingualmente contactar con hoteles.com con el que hice la reserva, si atención es por chatbot o teléfono 900 no accesible desde el extranjero. Mi “contrato”con hoteles.com era para pago de la reserva EN El HOTEl
Stayed 3 nights in Aug 2023

8/10 Good

Anne-Marie

Stayed 1 night in Apr 2023

6/10 Okay

Oumar

Stayed 1 night in Jan 2023