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Reviews of Quality Inn Santa Cruz

2.5 out of 5
Quality Inn Santa Cruz
1101 Ocean St, Santa Cruz, CA

Reviews

7.4

Good

Rating 10 - Excellent. 241 out of 919 reviews" "
Rating 8 - Good. 363 out of 919 reviews" "
Rating 6 - Okay. 171 out of 919 reviews" "
Rating 4 - Poor. 85 out of 919 reviews" "
Rating 2 - Terrible. 59 out of 919 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Travelled with family
Liked: Staff & service, amenities
Convenient for this stay
Stayed 1 night in Apr 2024

4/10 Poor

Ashley, Chico

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately this property has gone downhill. The rooms were worn and smelled of cleaning supplies trying to cover cigarette smoke smell. At the end of the lot there were long term residents with dogs tied to patio furniture throughout the day. The whole rear of the property consisted of long term tenants and their things. Saturday morning two police officers and their cars visited the long term tenants. I’m assuming it was some sort of domestic disturbance. I did not feel safe with my children and did not walk around the area for shopping or food. Prior to Covid we could at least feel safe and walk across the street for ice cream. Not anymore!
Stayed 2 nights in Apr 2024

4/10 Poor

Brenda

Disliked: Amenities
LIKED- Wonderful Staff, Good Location, Good Breakfast Menu, pretty flowers. REASON POOR RATING-POOR Accommodations : Showerhead did not work properly, Low water, pressure, poor design of shower water was all over the floor,no full length mirror, no tissue in the bathroom, incomplete Sundries – shampoo, soap,ets. No Internet service the whole time we stayed there, front door was warped thus it was hard to open and hard to close we had to kick it open, and we had to kick it shut.ALMOST HUMOROUS…had a good laugh.
Stayed 3 nights in Apr 2024

8/10 Good

tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Staff was friendly. Breakfast is very basic.
Stayed 1 night in Apr 2024

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Office closed when we arrived to check in. Pool closed. Sketchy neighborhood. Stay somewhere else.
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is really nice. Of course you get what you pay for. Rooms are clean, but the beds are a bit hard and the sheets could be a bit more fluffier. Neighbors around us seemed a little loud but then again that can happen anywhere you go.
Stayed 2 nights in Apr 2024

10/10 Excellent

Hazel

Stayed 1 night in Apr 2024

6/10 Okay

Luis

Travelled with family
Disliked: Property conditions & facilities
Staff was decent , it was in a bad area . My shower was clogged. The water took a long time to go down the drain. I saw a lot of sketchy people around the hotel . The best part about the hotel, it was near some good places to eat . My family loved Marianne’s ice cream that is across the street . There’s a Starbucks, and the Habit burgers near by also .
Stayed 2 nights in Mar 2024

10/10 Excellent

Betty Lou

Travelled with partner
Disliked: Amenities
Would have used pool if it was heated & open.
Stayed 1 night in Mar 2024

10/10 Excellent

Patty

Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Our stay was fine, the room was clean but had a slight order to it. There was fight in the room next to us and cops were called but that wasn't the Hotels fault.
Stayed 1 night in Dec 2023

6/10 Okay

Jesus

Business traveller
Disliked: Cleanliness
Stayed 3 nights in Dec 2023

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

4/10 Poor

Russell

Travelled with family
Disliked: Property conditions & facilities
The ratings for this motel are inflated. It is not nearly as good as it is rated. Although the room we had was clean and a good size, there were a range of other issues. Firstly, this property seems to have several long-term residents--some of whom you'll see outside on the premises. The area this motel is located in Santa Cruz also has a significant transient population. The appearance of the motel also does not resemble the photos posted here on Expedia. For instance, one of the windows to the main office was smashed. Overall, there are probably better places in town to stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very noisy. We could heard the people next door at midnight coughing or talking. The walls are too thin. Everything else was excellent Thank you!
Stayed 3 nights in Nov 2023

10/10 Excellent

Mark, Stockton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are squeaky. All else good.
Stayed 1 night in Nov 2023

8/10 Good

Fabiola

Stayed 1 night in Oct 2023

10/10 Excellent

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service
the room floor is noisy and squeaking.
Stayed 1 night in Oct 2023

8/10 Good

Don

Liked: Staff & service, property conditions & facilities
Conveniently located. Staff were pleasant.
Stayed 2 nights in Sep 2023

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Ashli

Travelled with family
Eh
Basic hotel not far from the boardwalk. No vending machine, no laundry facility, no hot tub. Floors inside the room are super dirty. Wear socks.
Stayed 2 nights in Aug 2023

10/10 Excellent

Braden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Cari

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The owner was very friendly but the place is very run down from the outside. Looks like people living there. The room seemed clean and it was big.
Stayed 2 nights in Aug 2023

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean large room. Convenient location. Good, friendly staff.
Stayed 2 nights in Aug 2023

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable. Comfortable.
Check in and out we were greeted with a smile and addressed by name. Very friendly. Surrounding buildings and area looked a little rough. The building is obviously older and small but they were working on improving the exterior. The room had modern looking updates and was very clean. King size bed was pretty comfortable. Small imperfections were noticeable but not impactful of our comfort. The Wi-Fi was easy to connect to and worked well for us. We were within about 5-10 minutes drive of everywhere we wanted to go.
Stayed 2 nights in Aug 2023

8/10 Good

Brionna

Liked: Staff & service
The thing that makes this hotel somewhere I’d stay again is the owner/front desk manager. He was so nice and treated my son so well. Always said good morning and there for whatever we needed. It’s hard to find places with nice people these days.
Stayed 2 nights in Aug 2023

6/10 Okay

Julie

Liked: Cleanliness, property conditions & facilities
The room was clean, but there was no soap or other amenities. I had to go to the front desk to get what I needed.
Stayed 2 nights in Aug 2023

6/10 Okay

Rachel

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Arely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Suresh

Travelled with partner
Liked: Cleanliness, staff & service
Staff were friendly, helpful & quick check-in & check-out.
Stayed 4 nights in Jul 2023

6/10 Okay

Peter, Huntington Beach

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very nice owner and staff. Good breakfast. Clean room, comfortable bed. However, 3rd floor was very inconvenient, constant construction noise during day, room wasn't ready on time, and other room had a very strong bleach odor for several hours.
Stayed 1 night in Jul 2023

10/10 Excellent

Allison

Travelled with family
Liked: Amenities, property conditions & facilities
We have stayed here before and the rooms are pleasant. Staff is very friendly.
Stayed 2 nights in Jul 2023

6/10 Okay

Eric

Stayed 2 nights in Jul 2023

6/10 Okay

Robbin

Travelled with partner
Disliked: Amenities, property conditions & facilities
The owner was nice but admitted it was not a prime area. We paid $200 night for a run down area. Our room had been made into handicapped did not have a closet. Front door a mess with some areas not painted. The room was clean.
Stayed 3 nights in Jul 2023

4/10 Poor

Khain, Elk Grove

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The floors were really dirty. Socks turned blackish underneath. Not sure they clean the floors. Saw a piece of hair on a towel. There was a locked door connected to another room, which you could hear the neighbors through. Didn’t seem like walls were soundproof. Looked like some neighbors lived there in a motel type situation. They sat outside and hung out a lot watching people.
Stayed 3 nights in Jul 2023

10/10 Excellent

Isaac

Stayed 1 night in Jul 2023

2/10 Terrible

Maricruz

Disliked: Cleanliness, property conditions & facilities
Still waiting for a refund
Stayed 2 nights in Jun 2023

10/10 Excellent

Eric

Stayed 2 nights in Jul 2023

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Suman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Stevie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Nir, Los Angeles

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Barbara

Disliked: Property conditions & facilities
Place was a bit dirty and smelly /fridge not working and a very bad/strong smell coming out of it Bathroom not clean or floors
Stayed 1 night in May 2023

6/10 Okay

Adriann

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The two staff members were pleasant and welcoming. The breakfast room was well stocked. Everything has obviously been scrubbed clean. The room was very uncomfortable. It smelled really strongly of cleaning products. The sheets smelled like laundry detergent so much it gave me a little headache. The blanket was thin. There was no privacy curtain on the window. A small window in the back had privacy glass, but no curtain for light. The mixer for the shower was switched, so turning it to hot only brought cold water. It was frustrating and inconvenient for me, but could be dangerous for someone else. For the cost, I expected much better.
Stayed 1 night in May 2023

8/10 Good

Diane

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Accepts dogs!
Stayed 1 night in May 2023