Exterior

Reviews of Best Western Inn Santa Clara

2.5 out of 5
Best Western Inn Santa Clara
4341 El Camino Real, Santa Clara, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 248 out of 576 reviews" "
Rating 8 - Good. 193 out of 576 reviews" "
Rating 6 - Okay. 82 out of 576 reviews" "
Rating 4 - Poor. 33 out of 576 reviews" "
Rating 2 - Terrible. 20 out of 576 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peggy Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from BW Santa Clara Management on 16 Apr 2024
Dear Peggy Ann,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at BEST WESTERN Inn Santa Clara.  We work tirelessly to ensure our guests experience the best hospitality in BEST WESTERN Inn Santa Clara.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,BW Santa Clara Management

6/10 Okay

brenda

Liked: Cleanliness, staff & service
Too noisy …. Clean rooms and plenty of parking. Good American breakfast.
Stayed 1 night in Apr 2024
Response from BW Santa Clara Management on 11 Apr 2024
Dear brenda,We appreciate your feedback and are glad you found our rooms clean with ample parking. We apologize for any noise disturbances you experienced during your stay. Our team is committed to ensuring a peaceful environment for all guests. We're pleased to hear you enjoyed our American breakfast offerings. Your satisfaction is important to us, and we hope to welcome you back for a quieter and more enjoyable stay in the future. Thank you for choosing our hotel.Regards,BW Santa Clara Management

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Safe and convenient
Stayed 1 night in Mar 2024
Response from BW Santa Clara Management on 20 Mar 2024
Dear Sara,Thank you for your kind feedback! We strive to maintain a welcoming environment with a focus on safety and convenience for all our guests. Our staff is dedicated to providing exceptional service to ensure a comfortable stay. We appreciate your recognition and look forward to welcoming you back for another enjoyable experience.Regards,BW Santa Clara Management

10/10 Excellent

Ka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the best
This is my favorite stay in this area. Their quality and friendliness is something I can count on.
Stayed 1 night in Jan 2024
Response from BW Santa Clara Management on 1 Feb 2024
Dear Kathleen,Thank you for your glowing review! We truly appreciate your loyalty and kind words. Our team is dedicated to providing the best quality service and creating a friendly environment for our guests. We're thrilled to be your favorite stay in the area and look forward to continuing to exceed your expectations. Your satisfaction is our priority, and we can't wait to welcome you back for another exceptional experience.Regards,BW Santa Clara Management

4/10 Poor

Young

Stayed 1 night in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy neighbors
The service was excellent, the condition and upkeep of the room was good. Our only complaint was the THINNESS OF THE WALLS, as we could hear a very loud bully in the next room. We decided that if it sounded like he was getting physical, or it went on past 10 pm, we would request a room change. Nether happened and we were able to sleep.
Stayed 2 nights in Jan 2024
Response from BW Santa Clara Management on 12 Jan 2024
Dear Jackie,We sincerely apologize for the inconvenience caused by the noisy neighbors during your stay. We appreciate your acknowledgment of our excellent service and the good condition of the room. We understand the importance of a peaceful environment and will take immediate measures to address the issue of thin walls to enhance guest experience. Your feedback is invaluable, and we assure you that steps will be taken to minimize such disturbances in the future. We hope to welcome you back for a more restful and enjoyable stay. Thank you for bringing this to our attention.Regards,BW Santa Clara Management

6/10 Okay

Norma

Liked: Amenities
I didn’t like that the shower head was not able to rotate down since I am short.
Stayed 4 nights in Dec 2023
Response from BW Santa Clara Management on 8 Jan 2024
Dear Norma,We appreciate your feedback and apologize for any inconvenience caused by the fixed showerhead. We value your input and will look into solutions to enhance our guests' experience, such as adjustable shower heads for varying heights. Your comfort is our priority, and we hope to welcome you back for an improved stay in the future. Thank you for choosing our hotel.Sincerely,BW Santa Clara Management

6/10 Okay

Filifilimeatonu Diana

Not bad
Stayed 2 nights in Oct 2023
Response from BW Santa Clara Management on 19 Dec 2023
Dear Filifilimeatonu Diana,Thank you for leaving us a rating of your stay. We hope to have the opportunity to welcome you again to provide you with a better experience in the future. Thank you for choosing to stay with us at BEST WESTERN Inn Santa Clara.Regards,BW Santa Clara Management

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BW Santa Clara Management on 12 Dec 2023
Dear Brian,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the BEST WESTERN Inn Santa Clara. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our BEST WESTERN Inn Santa Clara hotel soon!Regards,BW Santa Clara Management

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Quiet. Good parking. Excellent heater.
Stayed 1 night in Nov 2023
Response from BW Santa Clara Management on 29 Nov 2023
Dear Edward,Thank you for your stellar 5/5 rating! We're delighted to hear that your check-in experience was seamless and that you enjoyed a peaceful stay with us. Our commitment to providing ample parking and ensuring a comfortable environment, including top-notch heating, is a priority. Your positive feedback encourages us to maintain these high standards. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay.Regards,BW Santa Clara Management

10/10 Excellent

Janet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really wonderful, cheerful, and very accommodating. Our rooms were comfortable and very clean. The daily breakfast offered multiple hot & cold options. We would recommend this Best Western and would stay here again.
Stayed 3 nights in Nov 2023
Response from BW Santa Clara Management on 16 Nov 2023
Dear Janet,Thank you for your glowing review! We're delighted to hear that our dedicated staff, comfortable rooms, and diverse breakfast options left a positive impression. Providing a welcoming atmosphere and ensuring cleanliness are our top priorities. It's gratifying to know you would recommend us and consider staying again. Your satisfaction is our ultimate reward, and we look forward to hosting you on future visits. Safe travels!Regards,BW Santa Clara Management

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Noisy, uncomfortable, poor water flow in shower. A lot of traffic at night
Stayed 1 night in Nov 2023
Response from BW Santa Clara Management on 10 Nov 2023
Dear Guest, We sincerely apologize for the shortcomings you experienced during your recent stay at our hotel. We understand your concerns regarding the noise, uncomfortable beds, and poor water flow in the shower. We value your feedback and take it very seriously. We value your patronage and hope you will consider giving us another chance to demonstrate our commitment to providing a comfortable and enjoyable stay. Sincerely, BW Santa Clara Management

8/10 Good

Vatsa

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from BW Santa Clara Management on 7 Nov 2023
Dear Vatsa,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit BEST WESTERN Inn Santa Clara.Regards,BW Santa Clara Management

10/10 Excellent

Keith

Stayed 1 night in Oct 2023
Response from BW Santa Clara Management on 31 Oct 2023
Dear Keith,Thank you for a Perfect Score Rating on your stay at BEST WESTERN Inn Santa Clara.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit to BEST WESTERN Inn Santa Clara.Regards,BW Santa Clara Management

4/10 Poor

Efrain

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 17 Oct 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Sarwarul

Stayed 1 night in Oct 2023
Response from BW Santa Clara Management on 31 Oct 2023
Dear Sarwarul,Thank you for leaving us a rating of your stay with us at BEST WESTERN Inn Santa Clara. We work tirelessly to ensure our guests experience the best hospitality in BEST WESTERN Inn Santa Clara. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit to BEST WESTERN Inn Santa Clara.Regards,BW Santa Clara Management

10/10 Excellent

Dmitriy, Antelope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant stay.
Stayed 1 night in Sep 2023
Response from BW Santa Clara Management on 28 Sept 2023
Dear Dmitriy,Wow, thanks a lot for the PERFECT SCORE REVIEW!  We are thrilled that you had a great experience staying with us at BEST WESTERN Inn Santa Clara. We would love to host you again on your next visit to Santa Clara.  We hope your next trip is just around the corner so that we can get an opportunity to welcome you again! Regards,BW Santa Clara Management

8/10 Good

Aison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved their breakfast multi variety
Stayed 1 night in Sep 2023
Response from BW Santa Clara Management on 21 Sept 2023
Dear Aison, We're delighted to hear that you enjoyed our breakfast with its wide variety of options. Providing a satisfying and diverse breakfast experience is important to us, and we're pleased to have met your expectations. We look forward to serving you again on your next visit. Thank you for your kind words!Regards,BW Santa Clara Management

10/10 Excellent

Elizabeth Joanne

Stayed 1 night in Sep 2023
Response from BW Santa Clara Management on 10 Oct 2023
Dear Elizabeth Joanne,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the BEST WESTERN Inn Santa Clara. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our BEST WESTERN Inn Santa Clara hotel soon!Regards,BW Santa Clara Management

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would come back again
Stayed 1 night in Aug 2023
Response from BW Santa Clara Management on 7 Sept 2023
Dear Jonathan,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel and that you're considering a return visit. It's our constant endeavor to provide exceptional experiences to our guests, and your satisfaction is our greatest reward. We look forward to welcoming you back and ensuring your next stay is even more memorable. If you have any specific suggestions or preferences for your next visit, please feel free to share them with us. Your input helps us continually improve our services. See you soon!Regards,BW Santa Clara Management

8/10 Good

YAT TUNG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room has enough space. Breakfast is quite good.
Stayed 3 nights in Aug 2023
Response from BW Santa Clara Management on 29 Aug 2023
Dear YAT TUNG,We're thrilled you found the room spacious and enjoyed our breakfast offerings. Your feedback is invaluable as we continuously strive to enhance our guests' experience. Our team remains dedicated to maintaining the highest comfort and culinary delight standards. Should you have any suggestions for further improvement, we'd be eager to hear them. Thank you for choosing our hotel and sharing your thoughts. We look forward to welcoming you back for an even more remarkable stay.Regards,BW Santa Clara Management

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Care Team on 23 Aug 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Michele, Napa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Customer Care Team on 22 Aug 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Rommel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was a breeze. Stafg was very accommodating and respectful.
Stayed 1 night in Aug 2023
Response from BW Santa Clara Management on 14 Aug 2023
Dear Rommel,We're thrilled your check-in experience was smooth, and our staff's hospitality met your expectations. Ensuring a seamless and welcoming check-in process is a top priority for us. We're dedicated to accommodating and providing guests a respectful and enjoyable stay. Thank you for taking the time to share your positive feedback. We look forward to hosting you again for another delightful experience.Regards,BW Santa Clara Management

6/10 Okay

Tegan

Travelled with family
Liked: Cleanliness, staff & service
It was an average motel, nothing special. Happy there was a room available for our trip.
Stayed 2 nights in Jul 2023
Response from BW Santa Clara Management on 3 Aug 2023
Dear Tegan,Thank you for choosing our motel for your trip. We appreciate your feedback and are glad we could accommodate you. While we strive to offer a pleasant stay, we understand that our property may not have stood out as extraordinary. Rest assured; we are constantly working to improve and enhance our offerings to provide a more exceptional experience for our guests. Your comments encourage us to continue our efforts, and we hope you will consider staying with us again in the future, where we aim to exceed your expectations. Thank you for your valuable input.Regards,BW Santa Clara Management

10/10 Excellent

Moshe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Care Team on 28 Jul 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Customer Care Team on 2 Aug 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Chanchai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Care Team on 26 Jul 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Raya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking in was quick and effortless. The hotel and the room were clean. The bed was comfortable, and we slept well. All basic amenities (air-condition, shower, Wifi...) were functional. The hotel staff were very friendly and approachable. The hotel was in close proximity to various dining options.
Stayed 1 night in Jul 2023
Response from BW Santa Clara Management on 17 Jul 2023
Dear Raya,Thank you for choosing our hotel and sharing your positive experience! We appreciate your compliments on our efficient check-in process, cleanliness, comfortable beds, and functional amenities. Our friendly and approachable staff takes pride in ensuring our guests' comfort and satisfaction. We're delighted to hear that you enjoyed the convenience of our location near various dining options. Your kind words motivate us to continue providing excellent service.We look forward to welcoming you back on your next visit.Regards,BW Santa Clara Management

10/10 Excellent

Dewey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff that took care of the breakfast in the morning. Very clean and neat. Good food selection. Room was clean and easy to get to and near the pool and dining room.
Stayed 2 nights in Jun 2023
Response from BW Santa Clara Management on 10 Jul 2023
Dear Dewey,Thank you so much for your kind review! We're delighted to hear that our staff provided excellent service during breakfast and that you found our hotel clean and well-maintained. We take great pride in ensuring our guests a wide range of delicious food options. It's wonderful to know your room was clean and conveniently located near the pool and dining room. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Regards,BW Santa Clara Management

10/10 Excellent

margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Care Team on 4 Jul 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

10/10 Excellent

Anna clary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good place friendly and clean
Stayed 2 nights in Jun 2023
Response from BW Santa Clara Management on 29 Jun 2023
Dear Anna Clary, Thank you for your kind feedback! As hotel owners, we strive to create an exceptional guest experience. We're thrilled to hear that you found our establishment friendly and clean. Maintaining a welcoming atmosphere and ensuring cleanliness are top priorities for us. We genuinely appreciate your positive remarks and are committed to providing consistently excellent service. It would be our pleasure to welcome you back to our hotel in the future and continue exceeding your expectations.Regards,BW Santa Clara Management

10/10 Excellent

Jason

Stayed 1 night in Jun 2023
Response from Customer Care Team on 13 Jul 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

JOHNNY

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023
Response from Customer Care Team on 13 Jun 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean,, quiet and well maintained. No complaints.
Stayed 2 nights in Jun 2023
Response from BW Santa Clara Management on 14 Jun 2023
Dear Suzanne,Thank you very much for giving your stay at the BEST WESTERN Inn Santa Clara a PERFECT SCORE!   It amazes us to learn that our staff and the peaceful facilities provided you with a sense of calm during your stay.  We are glad that you had a great stay in our clean guest rooms.  Thank you again for your PERFECT score review; we hope you have an opportunity to make a return visit and stay with us again very soon!Regards,BW Santa Clara Management

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
New paint doesn't hide the reality
Unfortunately this is a hotel that someone has spent money to give a facelift to, but it is rundown and old, smells old, beds are noisy when there's any movement on them (rated G). And the noise outside is the worst. Keep in mind when the price is low, there is a reason. The local (large) healthcare facility nearby may want to reconsider recommending this place to families. You get what you pay for. We left and checked into another hotel.
Stayed 1 night in Jun 2023
Response from BW Santa Clara Management on 9 Jun 2023
Dear Guest, Thank you for sharing your experience with us, and we're sorry to hear about your disappointment during your stay. We apologize for the condition of the hotel and the issues you encountered, including the old smell, noisy beds, and disruptive external noise. We understand the importance of providing a comfortable and peaceful environment for our guests, and we regret that we fell short of your expectations. We take your feedback seriously, as it helps us identify areas for improvement. We will address the issues you mentioned with our management and maintenance teams to ensure necessary improvements are made. We appreciate your feedback regarding the pricing and the recommendation by the local healthcare facility, and we will take this into consideration as we strive to enhance our services and facilities. We genuinely hope that your experience with us does not deter you from considering us again in the future, as we would love the opportunity to provide you with a superior stay.  Sincerely, BW Santa Clara Management

8/10 Good

Donna, Atlanta

Stayed 1 night in May 2023
Response from Customer Care Team on 30 May 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

8/10 Good

Kim Kai

Stayed 1 night in May 2023
Response from Customer Care Team on 10 May 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

Wendy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean and the breakfast was pretty good. Area was kept very clean. The price is good compared to the other hotels. Would definitely stay here again.
Stayed 1 night in Apr 2023
Response from BW Santa Clara Management on 4 May 2023
Dear Wendy,Thanks for the positive review regarding your stay at BEST WESTERN Inn Santa Clara.  Our entire team works hard to deliver clean rooms, offer exceptional customer service, and ensure our guests have a delightful stay.  We are happy to see that you enjoyed our complimentary breakfast.  We ensure our property and rooms are clean for your worry-free pleasurable stay.  We price our room rates to be very competitive and work hard to offer the best value in town.  We'd love to host you again in the future. Until then, keep recommending us to your friends and family.  Regards,BW Santa Clara Management

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I give local mgmt 5 stars for doing the best job with what they were given. Attention to detail was outstanding. Easy check-in, ample parking, better than average room ammenities and full complementary breakfast. Unfortunately, owner only gets 3 stars because rooms need updated furniture, carpeting and painting. Everything look very well maintained... but it still looks like gramas house and smells a bit like it too. Overall, a good motel for overnight stop-overs.
Stayed 1 night in Apr 2023
Response from BW Santa Clara Management on 28 Apr 2023
Dear Roger,Thanks for the positive review regarding your stay at BEST WESTERN Inn Santa Clara.  It’s fantastic to learn that you had an easy check-in process.  We are glad you were able to find the parking.  We are glad that you enjoyed our convenient location and modern amenities.  We are happy to see that you enjoyed our complimentary breakfast.  Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we apologize for any inconvenience caused. We always want our guests to have a memorable stay with us, so we hope to see you again soon and earn a perfect score.Regards,BW Santa Clara Management

8/10 Good

Boris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean spacious rooms, coffee machine, microwave provided. Good housekeeping service. Comfy beds and pillows. Good internet speed. Very good location , would stay again
Stayed 4 nights in Mar 2023
Response from BW Santa Clara Management on 5 Apr 2023
Dear Boris,We are so glad to see that you enjoyed your Santa Clara getaway.  Thank you for taking the time to give us your valuable feedback and for highlighting our spacious rooms with comfortable beds.  It is fantastic to learn that you enjoyed our hotel and the hospitality we provided during your trip.  We are glad that you enjoyed our convenient location and modern amenities.  We always want our guests to have a memorable stay with us, so we hope to see you again soon and earn a perfect score.Regards,BW Santa Clara Management

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent. Breakfast was awesome
Stayed 1 night in Apr 2023
Response from BW Santa Clara Management on 5 Apr 2023
Dear Karen,Thank you so much for taking the time to tell us about your experience at BEST WESTERN Inn Santa Clara.   We are glad that you had a comfortable stay in our newly remodeled clean rooms and found our breakfast to be delicious.  We look forward to hosting you again soon for another enriching stay on your next trip to Santa Clara.Regards,BW Santa Clara Management

8/10 Good

Yvonne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay.
Nice small hotel to stay at nice front desk staff and made checkin very easy. The room was clean and tidy. Only thing was a smell in the room .( room # 222) Not sure if it was cleaning solution or not. But after a while it went away. Also the show water was hot but shower head needs to be adjusted to have water come out of the whole shower head and not just in the middle. Theses are quick fixes . Other than that all was good. Especially liked breakfast selection and it was available at 630am which was convenient for me. I will stay again if i have a quick trip. I only stayed for one night but it was worth the price Thank you
Stayed 1 night in Mar 2023
Response from BW Santa Clara Management on 4 Apr 2023
Dear Yvonne,Thank you so much for leaving a review of your stay with us at the BW Santa Clara. Please accept my sincere apologies for the odor in your room. If you had notified our staff, they could have addressed the matter. I will certainly have a word with our housekeeping team to investigate the issue. I apologize for the poor maintenance in the room and the bathroom. We are always doing our level best to improve our product. We would love to host you again next time you visit BW Santa Clara. Thanks again for staying with us!Regards,BW Santa Clara Management

10/10 Excellent

Leah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This property has been renovated since I last stayed and the room was lovely. The bed wasn’t bad, pillows are soft and most importantly, the rooms are clean!
Stayed 1 night in Mar 2023
Response from BW Santa Clara Management on 16 Mar 2023
Dear Leah,Thank you so much for taking the time to tell us about your experience at BEST WESTERN Inn Santa Clara.   It's delightful to see that you were amazed by our beautiful property. We are also glad you enjoyed our stylish interior and well-designed rooms.  We are glad you had a comfortable night's sleep on our soft pillows.  Our staff takes pride in working hard to provide clean rooms, greet guests, and ensure a fantastic stay, and your review speaks for itself--we are honored.  It is an honor for us when our guests are extremely satisfied with our hospitality. We can't wait to host you again at BEST WESTERN Inn Santa Clara, soon.Regards,BW Santa Clara Management

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for the stay
The staff was helpful and very personable. The hotel was clean. The breakfast was hot and had many options. There were many eating options nearby within walking distance.
Stayed 5 nights in Mar 2023
Response from BW Santa Clara Management on 14 Mar 2023
Dear Paul,Wow! Thank you so much for writing us a PERFECT SCORE REVIEW!  Your kind words directed towards our hard-working staff are very much appreciated, and your feedback shall be communicated to them, which shall undoubtedly brighten their day.  It makes us so happy to know that you loved our well-maintained and clean hotel during your stay.  Our healthy breakfast is the ultimate way to start the day for our guests at our hotel.  We are glad that you enjoyed our convenient location and modern amenities.  It is an honor for us when our guests are extremely satisfied with our hospitality. We can't wait to host you again at BEST WESTERN Inn Santa Clara, soon.Regards,BW Santa Clara Management

4/10 Poor

James

Stayed 1 night in Mar 2023
Response from BW Santa Clara Management on 28 Mar 2023
Dear James,We would love to know how we could have improved your stay.  Once again, we are terribly sorry for any inconvenience you faced.  Our goal at BEST WESTERN Inn Santa Clara is to provide the best lodging experience in Santa Clara, and it looks like we failed to meet that mark.  It would be very helpful to us if you could contact us and provide more context and feedback so we can look to improve.Sincerely,BW Santa Clara Management

8/10 Good

Jeffrey

Stayed 1 night in Feb 2023
Response from Customer Care Team on 15 Mar 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not so happy
The building was old and you could hear the noise of someone walking in the second floor. Also it was an outdoor room so you should bundle up in the morning to go to breakfast room. On the bright side the breakfast was good.
Stayed 4 nights in Feb 2023
Response from BW Santa Clara Management on 22 Feb 2023
Dear Guest,Thank you for taking the time to write feedback for our business.  I wish you had shared your noise concerns with our staff; they would have attempted to resolve the problem so that you could have a quiet and comfortable stay.  We are happy to see that you enjoyed our complimentary breakfast.  We hope you will give us another chance to provide you with a better experience.Regards,BW Santa Clara Management