Dear Sophin, Thank you for choosing us and sharing your experience. We are delighted you enjoyed your stay at Extended Stay America! Our top priority is providing excellent customer service and clean, easily accessible rooms, and we are glad we could achieve this for you. We look forward to welcoming you back for another wonderful experience!Sincerely,Hotel Management

Dear Madeline, We regret that your recent visit fell short of your expectations. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to the city.Sincerely,Hotel Management

Dear Eric, Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience and the challenges you encountered during check-in with our night staff. We apologize and understand how frustrating it must have been late at night. Please know that we take your feedback seriously and will address this matter with our team to prevent such occurrences in the future. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to regain your trust and provide you with a seamless experience on your next visit.Sincerely,Hotel Management

Dear Faisal, Thank you for sharing your concerns about the area. We take the safety of our guests seriously and regret any discomfort you feel. While we can't change the hotel's surroundings, please know that we consider your safety and well-being to be our top priorities. If your travels bring you back, we hope to provide a more positive stay in the future.Sincerely,Hotel Management

Dear Nathan, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure we are well-poised to serve you in the future. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Ashley, Thank you for sharing your experience, and we sincerely apologize for any discomfort you faced during your stay. We understand the importance of a clean and fresh environment, and we regret that we fell short of meeting our usual service standards. Please be assured that we take your feedback seriously, and we are committed to addressing your concerns to prevent such oversights from repeating. Your feedback is invaluable in our continuous efforts to enhance our guest experience. We hope you will consider giving us another chance to welcome you back and redeem your confidence in our hotel.Sincerely,Hotel Management

Dear Raphael, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Please be assured that we have taken note of all the issues you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Todd, Thank you for choosing Extended Stay America and sharing your experience. We're glad to read that you found it easy to locate our property! Providing a convenient and accessible location is essential for our guests, and we're pleased that you had a smooth experience. It was a true pleasure to have you as our guest, and we hope to see you again soon!Sincerely,Hotel Management

Dear Todd, Thank you for your positive feedback regarding our hotel's convenient location. We are delighted that your room provided all the comforts you expected. However, we apologize for any miscommunication regarding our dishware policy. To ensure hygiene, we keep the dishware at the front desk, and our staff will happily deliver it to your suite upon request. We appreciate your feedback and have shared it with our team for improvement. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Brandon, We are glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff. Thank you for taking the time to provide feedback about your stay at Extended Stay America. We hope to have the pleasure of hosting you again soon.Sincerely, Hotel Management

Dear Sneha, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Thilaknath, Thank you for staying with us. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We will look into this matter and take the necessary steps to ensure our guests have a comfortable and pleasant stay at our property. We hope you can give us another opportunity to show you the level of service we are known for and which you deserve.Sincerely,Hotel Management

Dear Melissa, Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us memorable. However, we will look into the odor issue to ensure this is addressed appropriately. It was such a pleasure to host your visit, and we want to thank you for choosing HOTEL. We look forward to many more visits with you!Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Dear Sean, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Robert, Thank you for reviewing our hotel. We are pleased you enjoyed our location, and we thank you for mentioning what an excellent value we offer to our guests. However, we sincerely apologize for any inconvenience you experienced due to the low water pressure and drain stopper during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. We would love for you to come back to enjoy our hospitality and a much better stay.Sincerely,Hotel Management

Dear Joan, Thank you for choosing us. We appreciate your feedback and understand your experience could have been better upon arrival. We apologize for any inconvenience. It's great to hear that the second room was an improvement. We're continually working to maintain and enhance our accommodations. Your insights are valuable, and we hope your overall stay met your expectations. Thank you for sharing your observations, and we aim to provide a comfortable and pleasant experience for all our guests.Sincerely,Hotel Management

Dear Scott S, Thank you for choosing us, and we appreciate your feedback regarding your recent stay. It's lovely to hear that you found the staff great and that your comfort with the AC and bed was positive. We understand your concerns about the property's condition and continuously work towards improvements. Your input is valuable, and it helps us ensure a better experience for our guests in the future. We hope you'll consider staying with us again, potentially after any updates. Thank you for sharing your observations.Sincerely,Hotel Management

Dear Fabricio, We are pleased you had a seamless stay with us at Extended Stay America. We are continually striving to ensure our guests have a comfortable and fulfilling experience, and it is gratifying to know we are meeting our goals. We loved having you as our guest and hope to welcome you back soon.Sincerely,Hotel Management.

Dear Pamela, Thank you for choosing Extended Stay America. We are delighted you could take advantage of our convenient location and appreciate our clean accommodations, along with our friendly staff. We aim to provide a comfortable and convenient stay for our guests, and we look forward to welcoming you back soon.Sincerely,Hotel Management.

Dear Kristine, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management

Dear LYNN, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. While we are pleased that you loved the gracious hospitality of our front desk associates, we take your comments about the breakfast seriously and will explore ways to improve the offerings. Moreover, we apologize for the inconvenience caused by the loud air conditioner and the delay in providing sheets and blankets for the pull-out bed. We appreciate your understanding and patience in these matters, and we'll work diligently to enhance our guests' experience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management