Exterior

Reviews of Casa Florida

3 out of 5
Casa Florida
Hernandez Macias No. 60, San Miguel de Allende, GTO

Reviews

8.6

Excellent

Rating 10 - Excellent. 17 out of 32 reviews" "
Rating 8 - Good. 10 out of 32 reviews" "
Rating 6 - Okay. 2 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 2 out of 32 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff especially Aracelli embraced me like a sister. She was wonderful in every aspect. The hotel was amazing, it opens into a beautiful kitchen area, a fountain to the other side and dining room, then two comfy living spaces. My room was clean and comfortable. The only downside was my room sat above a very busy and noisy street. I would definitely stay here again! Gracias, Aracelli!
Stayed 5 nights in Nov 2023
Response from Reservaciones FHB on 23 Nov 2023
Dear Jeanette,On behalf of the entire Casa Florida team, I want to express our sincere gratitude for taking the time to share your experience and leaving us this incredible comment. We are delighted to know that your stay at our hotel was pleasant!It is very gratifying to read that you enjoyed your time with us and that our team managed to make your visit a memorable experience. Our goal is to always provide our guests with positive memories, exceptional service and create a welcoming environment where they feel at home. Your words are a great reward for all of us.Our guests' satisfaction is our top priority, and it is wonderful to know that we met their expectations.We look forward to welcoming you again in the near future and having the opportunity to serve you again on your next visit to San Miguel De Allende. If you need any additional assistance or have any special requests, please do not hesitate to contact us.Thank you for choosing Casa Florida for your stay in San Miguel De Allende. We wish you all the best in your future travels and adventures.Sincerely,Christian CruzFHB Group reservations department.

8/10 Good

Neftali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Reservaciones FHB on 20 Sept 2023
Estimada Neftali,En nombre de todo el equipo de Casa Florida, quiero expresar nuestro sincero agradecimiento por tomarse el tiempo de compartir su experiencia y dejarnos este increíble comentario. ¡Estamos encantados de saber que su estancia en nuestro hotel fue placentera!Es muy gratificante leer que disfrutó de su tiempo con nosotros y que nuestro equipo logró hacer de su visita una experiencia memorable. Nuestro objetivo es siempre brindar a nuestros huéspedes recuerdos positivos, un servicio excepcional y crear un ambiente acogedor donde se sientan como en casa. Sus palabras son una gran recompensa para todos nosotros.La satisfacción de nuestros huéspedes es nuestra principal prioridad, y es maravilloso saber que cumplimos con sus expectativas.Esperamos con ansias darle la bienvenida nuevamente en un futuro cercano y tener la oportunidad de atenderle de nuevo en su próxima visita a San Miguel De Allende. Si necesita alguna asistencia adicional o tiene alguna solicitud especial, no dude en ponerse en contacto con nosotros.Gracias por elegir Casa Florida para su estancia en San Miguel De Allende. Le deseamos todo lo mejor en sus futuros viajes y aventuras.Atentamente,Christian CruzDepartamento de reservacionesCasa Floridahttps://www.fhb.com.mx/casa-florida.html

10/10 Excellent

Jonetta

Travelled with group
Liked: Property conditions & facilities, room comfort
Casa Florida exceeded my expectations!
Stayed 6 nights in Aug 2023
Response from Reservaciones FHB on 5 Sept 2023
Dear Jonetta, Thank you very much for your score and comments, we hope to see you again soon!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem in the Heart of San Miguel
Hidden Gem very close to all the best restaurants and in the heart of San Miguel.
Stayed 2 nights in Jul 2023
Response from Reservaciones FHB on 8 Jul 2023
Thank you very much for your comments and score, we hope to see you soon again!

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Gracias on 21 Feb 2023
Irma muchas gracias por tu comentario

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the whole experience was fantastic
Response from thanks on 6 Nov 2022
thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing stay
There are four rooms in this small B and B — two are directly facing one of San Miguel's busiest streets. There is constant traffic outside the window through the day and boom box cruising at night — especially on the weekend. To avoid the noise you will have to shutter yourself in the room denying yourself two of San Miguel's biggest benefits, sunshine and beautiful weather. We left the property after the second night of a four night stay. Unfortunately I cannot recommend this property.
Stayed 3 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

diane, Northern Nevada,

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming.
Welcomed like family, all staff very likable and friendly. Felt very relaxed. Wonderful accommodations. Would definitely stay there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent emplacement et charmant
Dans le centre, très agréable.
Stayed 2 nights in Oct 2023
Response from Reservaciones FHB on 8 Oct 2023
Dear costumer,On behalf of the entire Casa Florida team, I want to express our sincere gratitude for taking the time to share your experience and leaving us this incredible comment. We are delighted to know that your stay at our hotel was pleasant!It is very gratifying to read that you enjoyed your time with us and that our team managed to make your visit a memorable experience. Our goal is to always provide our guests with positive memories, exceptional service and create a welcoming environment where they feel at home. Your words are a great reward for all of us.Our guests' satisfaction is our top priority, and it is wonderful to know that we met their expectations.We look forward to welcoming you again in the near future and having the opportunity to serve you again on your next visit to San Miguel De Allende. If you need any additional assistance or have any special requests, please do not hesitate to contact us.Thank you for choosing Casa Florida for your stay in San Miguel De Allende. We wish you all the best in your future travels and adventures.Sincerely,Christian CruzReservations departmentCasa Florida.

8/10 Good

ALVARO

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, solo falta mayor ventilacion
Stayed 1 night in Jun 2023
Response from Reservaciones FHB on 5 Jun 2023
Estimado Álvaro, nos alegra que tu estancia haya sido satisfactoria, agradecemos tus comentarios, continuaremos trabajando para brindar un mejor servicio.

10/10 Excellent

monica

Stayed 2 nights in Mar 2023
Response from muchas gracias por tus comentarios on 30 Mar 2023
Monica muchas gracias por tus comentarios

10/10 Excellent

JUAN JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable
Muy buena ubicación y buen lugar
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
La atención. No nos dieron habitación porque no había cupo. Aunque teníamos reserva pagada
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
localización muy buena ,fallo la caja de seguridad ,y el lavabo del baño salía muy poca agua
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Lugar!!!! Excelente calidad de trato y servicio por parte de su personal!
Stayed 1 night in Sep 2019
Response from Shaila on 2 Oct 2019
Gracias por su preferencia! Los esperamos de vuelta pronto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Muy buena experiencia
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Robo de dinero en efectivo
Acudí a este hotel los días del 7 al 9 de septiembre 2018, al registrarnos nos comentaron que la caja fuerte no servia a través de la combinación y nos dieron una llave para poder hacer uso de ella, guarde mi cartera con dinero en efectivo ya que acudiría a una boda. Al día siguiente por la mañana al abrir la caja fuerte cual va siendo mi sorpresa que extrajeron de mi cartera 2 mil pesos de mi dinero, acudí a la recepción a poner la queja y me dijeron que iban a revisar las cámaras de seguridad las cuales dicen que estaban muy lentes y que tardaban mucho en verse y había tramos que no se veía, solicite hablar con el gerente el cual nunca dio la cara y me dijeron que si encontraban algo en las cámaras me mandarían un mail, el cual obviamente no he recibido.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel muy bien ubicado, con buen personal.
Muy peligroso el escalón a la entrada de la habitación. Y mala ubicación de los apagadores de la Luz.
Stayed 3 nights in Aug 2018

10/10 Excellent

Viajera, Aguascalientes, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso hotel con excelente ubicación
Hotel con una calificación general excelente. Desde su ubicación, limpieza, decoración, servicio. ¡Por supuesto me volvería a hospedar!
Stayed 2 nights in Apr 2018

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación y atención.
Todo excelente excepto que la habitación contaba con un tragaluz que no nos dejó descansar en cuanto salió el sol.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gute Lage. Parkplatz muss individuell organisiert werden.