Lobby

Reviews of Signia by Hilton San Jose

4 out of 5
Signia by Hilton San Jose
170 S Market Street, San Jose, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 239 out of 337 reviews" "
Rating 8 - Good. 42 out of 337 reviews" "
Rating 6 - Okay. 25 out of 337 reviews" "
Rating 4 - Poor. 17 out of 337 reviews" "
Rating 2 - Terrible. 14 out of 337 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David, Modesto

Liked: Amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear David,Thank you for being our guest at Signia by Hilton San Jose. We trust you had a great stay at our hotel! Our team hopes to welcome you back soon. The Signia by Hilton San Jose Team

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sharron

Business traveller
Liked: Cleanliness, staff & service
Hotel lobby clean. Shower clogged up with first shower
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Sharron,Thank you for the five-star review! We're so pleased you enjoyed our bold and clean facilities. We also appreciate your feedback, which will help us improve the experience of future guests. We hope you'll visit us again soon.The Signia by Hilton San Jose Team

6/10 Okay

Ari

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Brian

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The shower needs to be gutted and replaced. The television did not work. Safe was locked when we arrived, called for assistance which showed up two and a half hours later. Furniture is old and cracked. Bed was not on the frame correctly. This is a very poor room was way overpriced. The food in their "bar" was excellent.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Brian,Guest feedback is always appreciated and welcome, so thank you for taking the time to share your comments. It's always our goal to provide all our guests with an excellent and comfortable stay, and we apologize for dropping the ball for you on this occasion. Rest assured, your remarks will be discussed internally so that we can use this as a training tool and prevent this from occurring again. Many travelers choose to stay with us year after year, and we'd be grateful for the opportunity to host you again to show you what keeps them coming back.The Signia by Hilton San Jose Team

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
wewfwc
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Matt,Thank you for being our guest at Signia by Hilton San Jose. We trust you had a comfortable and relaxing stay. It would be our pleasure to welcome you again next time you travel to San Jose.The Signia by Hilton San Jose Team

10/10 Excellent

Rodolfo

Liked: Amenities
Easy access to church and around main downtown . Clean and big rooms. Pleasant staff from desk to velet parking .
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Rodolfo,We're delighted to learn that our convenient location made it easy for you to access the church and navigate downtown. We're also glad you appreciated the comfort, cleanliness, and spaciousness of our rooms. It's gratifying to hear that our team provided you with a pleasant experience, and we eagerly await your next enjoyable stay.The Signia by Hilton San Jose Team

4/10 Poor

Jennilyn

Travelled with partner
Although I booked a room with a city/Mountain View, they initially checked me into the third floor with absolutely no view except the opposing building. Hotel is OK otherwise but nothing to write home about.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Jennilyn,Thank you for your review. It was a pleasure having you as our guest recently; however, we regret that you were unsatisfied with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. If you have any suggestions for ways we can elevate our guest experience otherwise, please don't hesitate to reach out to us offline. We hope you enjoyed your time here, and we'd be delighted to welcome you back next time you're in San Jose.The Signia by Hilton San Jose Team

10/10 Excellent

mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Laura

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Pet friendly. Gave us late checkout. Just overall, great place to stay. Cool atmosphere. Able to walk to SJSU for weekend class.
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Laura,It's always a pleasure hearing from our guests. We're glad our pet-friendly, convenient accommodations impressed you, and we look forward to your next visit.The Signia by Hilton San Jose Team

10/10 Excellent

rosario

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I check in they didn’t mention about the parking so I paid 40.00 dollars extra on my way out
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Rosario,Thank you for choosing Signia by Hilton San Jose and for sharing your feedback. While it was a pleasure to have you as our guest we are sorry you were unaware of the parking fee. Please know that our fee is listed on our website. Most full-service hotels charge for parking in this market and we are competitively priced. We hope that otherwise you had a wonderful stay and we look forward to welcoming you back any time you're heading back in our direction.The Signia by Hilton San Jose Team

10/10 Excellent

Mimi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Convenient location. Washcloths.
Stayed 4 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Mimi,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Signia by Hilton San Jose!The Signia by Hilton San Jose Team

10/10 Excellent

Mary

Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Travelled with partner
Aurora was great and super professional. 5 stars
Stayed 1 night in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Jose,Thank you for your review and for giving us a perfect rating! Aurora will be pleased her hospitality left such a great impression on you, and we'll be sure to share your compliments. It was a pleasure having you here, and we hope you return soon.The Signia by Hilton San Jose Team

10/10 Excellent

Jerome

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Stayed 7 nights in Feb 2024
Response from General Manager on 6 Mar 2024
Dear Jerome,Thank you for your review and for giving us a perfect rating! It was truly a pleasure having you as our guest, and we're thrilled our convenient location suited your needs well. Take care, and know we'd be delighted to welcome you back anytime your plans bring you this way.The Signia by Hilton San Jose Team

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded our expectations. It was gorgeous inside, good dining options, BIG room & bathroom. We walked to several great restaurants and bars. We walked down the street to the Westin Hotel and realized how our hotel was 5 star compared to that!
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Catherine, What a delightful review! Thank you for sharing it. We're always happy to hear when we exceed a guest's expectations, so we're glad our beautiful property, superb location, and spacious rooms made for a memorable stay. We appreciate your five-star rating and look forward to welcoming you back the next time you're in the area!The Signia by Hilton San Jose Team

8/10 Good

Rebekah

Stayed 2 nights in Feb 2024

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful and welcoming. The hotel is walking distance to a lot of restaurants and venues, it’s a good location. Room was very spacious and overall a good experience
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Jocelyn,We're delighted you enjoyed your stay at Signia by Hilton San Jose! It's great to know that our walkable location, spacious rooms, and helpful staff impressed you. The next time you're in the area, we welcome you to stay with us again.The Signia by Hilton San Jose Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Corinne, Mosinee

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
Very uncomfortable & cold hotel to stay. The worst was the automatic light switches, which had no “off” button in the bathroom. Glaring, prison-like” lights would blaze on - 24 hours day. And most ppl have to use the bathroom at least in the night. There were hardly any towels either; so my husband and I had to share a bath towel the first morning. Since no one answered the phone at the Frint Desk.
Stayed 2 nights in Jan 2024
Response from General Manager on 8 Feb 2024
Dear Corinne,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in our accommodations or amenities during your visit. Our team is dedicated to ensuring every guest has a comfortable stay, so we'll be sure to discuss all of your comments internally and make improvements where necessary. Please consider coming back to join us again soon. The Signia by Hilton San Jose Team

10/10 Excellent

Fred

Stayed 7 nights in Jan 2024

10/10 Excellent

toan

Stayed 1 night in Jan 2024

10/10 Excellent

Trae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jodie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grey stay
Great time was had by all The hotel staff was excellent and attentive
Stayed 2 nights in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Joseph,We're delighted you enjoyed your stay at Signia by Hilton San Jose. Thank you for the kind words about our team. Come back and see us soon!The Signia by Hilton San Jose Team

10/10 Excellent

Cristal

Travelled with partner
Liked: Staff & service, amenities
Plenty of cheaper parking options in the surrounding area, a lot of dining options and coffee shops. It’s an overall nice place but it can be cleaner
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Cristal,Thank you for your feedback. We are glad you enjoyed our convenient parking, delicious food, and nice facilities. It was a pleasure to have you visit, and we look forward to seeing you again soon.The Signia by Hilton San Jose Team

4/10 Poor

Diamond

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Emilio Ferrero, Director of Front Office on 13 Jan 2024
I'm sorry to see that you didn't have a stellar stay. Please feel free to share any feedback and we'd be happy to improve upon it.

2/10 Terrible

Gala

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garbage
I booked for San Jose Costa Rica and this option came up. Despite being in COSTA Rica- the hotel did not return my money for quite frankly an error in hotel.coms filtering. I realized when I looked for the address to plan my drive! I will not be using Hotels.com again
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Gala,Thank you for your review. We regret to learn of the inconvenience you experienced and understand your frustration. Please know that when booking through a third-party company, cancellations and refunds should be dealt with through them. Take care, and we wish you safe travels.The Signia by Hilton San Jose Team

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Emilio on 13 Jan 2024
Thank you for the 5 out of 5 rating!

6/10 Okay

Cassidy

Travelled with partner
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emilio, Director of Front Office on 13 Jan 2024
I'm sorry to read that you didn't have a stellar stay, please feel free to share any feedback so that we may improve upon it.

10/10 Excellent

Rosalina

Stayed 1 night in Jan 2024
Response from Emilio on 13 Jan 2024
Thank you for your recent stay, we look forward to welcoming you back soon!

10/10 Excellent

Paige

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience! Highly recommend.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Paige,It was a delight to welcome you to Signia by Hilton San Jose during your recent stay. Our team works hard to deliver a memorable experience to all our guests, so we're happy we hit the mark with you. Thank you for your five-star rating and recommendation, and please come back soon!The Signia by Hilton San Jose Team

10/10 Excellent

April

Stayed 1 night in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for your recent stay! We look forward to welcoming you back soon!

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for your recent visit, we look forward to seeing you again!

10/10 Excellent

Yvette

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Emilio on 13 Jan 2024
Thank you for your recent stay, we look forward to welcoming you back soon!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Amenities
I opened this property when i was in college and it was called the fairmont. Even though its been exstensivly remodeled the rooms are a little unfinished and worn. First room they out me in had a broken toilet seat and it smelled like someone had just slept in there wven tho the bed was made. Second room was better but the louvered screen on the door to the pool was sloos. The towel rack on the shower door was loose. Weird giant tv on a cheat that was not centered to the bed ro room loose lamp shade askew etc Housekeeping seemed under staffed as i never got my room cleaned Fountain restaurant was closed withou explanation Lobby is gorgeous but seems to serve little purpose since there was no dj or scene or food…. Lots of foot traffic so it seems like a missed opportunity This place needs better management for sure. Im gonna drive over to Paris’s house and complain when i get back to LA
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Jeffrey,While we are happy to have you as our guest, we are sorry to see you had a few disappointments during your stay. We work hard every day to create a perfect experience for every guest and are continually learning and improving. We will be sure to review your comments as we move forward and hope to have another opportunity to impress you.The Signia by Hilton San Jose Team

8/10 Good

Jeffrey

Stayed 2 nights in Dec 2023

10/10 Excellent

Jose

Stayed 1 night in Dec 2023

6/10 Okay

Sang

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was ok, however room was not cleaned two days in a low before I complained.
Stayed 4 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Sang,We appreciate your feedback, and we're happy to see that some aspects of your stay were pleasant. However, we apologize for any concerns about housekeeping, and we'll pass your comments along to them. If you're in the area again, please consider coming back to see us.The Signia by Hilton San Jose Team

10/10 Excellent

WEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Wei,We're thrilled you enjoyed your stay with us at Signia by Hilton San Jose! Thanks for taking a moment to leave a review, and please come back and see us soon.The Signia by Hilton San Jose Team

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is amazing, friendly staff, room is clean. Just the down side is no free parking.
Stayed 2 nights in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Diane,Thank you for choosing our hotel for your recent visit to San Jose. We're glad you had a wonderful stay with us and enjoyed our clean accommodations and exceptional service. Our caring staff is one of the many reasons our guests choose Signia by Hilton San Jose. It would be our pleasure to host you again, so come back soon!The Signia by Hilton San Jose Team

10/10 Excellent

Dale

Stayed 1 night in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for the perfect score!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for the 10 out of 10 rating!

8/10 Good

Jeff

8/10 Good

Ajit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for the high score. If you have any further feedback, we welcome it.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for the rating!

10/10 Excellent

Cierra

Stayed 1 night in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for the 5 out of 5 rating!

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emilio on 13 Jan 2024
Thank you for the perfect score!