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Reviews of Hotel Keen

2.5 out of 5
Hotel Keen
425 High Street, Palo Alto, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 215 out of 596 reviews" "
Rating 8 - Good. 220 out of 596 reviews" "
Rating 6 - Okay. 88 out of 596 reviews" "
Rating 4 - Poor. 47 out of 596 reviews" "
Rating 2 - Terrible. 26 out of 596 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an event at Stanford - easy and walkable to campus, close to train, lots of local restaurants.
Stayed 2 nights in Apr 2024
Response from General Manager on 10 May 2024
Dear Amy,We're glad to hear that our location was convenient for your event at Stanford! It's great that you found it easy to walk to campus and appreciated the proximity to the train station and local restaurants. Thank you for sharing your feedback, and we hope to welcome you back for any future visits to the area!All the best

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in May 2024
Response from General Manager on 10 May 2024
Dear Andrea,Thank you for recognizing our prime location! We're pleased you found it convenient, and we look forward to your next visit to Hotel Keen.All the best

10/10 Excellent

Margaret

Stayed 1 night in Mar 2024
Response from Desiree on 22 Apr 2024
Thank you, Margaret, for your valuable feedback.We are grateful for you choosing Hotel Keen for your stay..

10/10 Excellent

Julie

Travelled with group
Professional & courteous staff, great accommodations & location
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Julie,Thank you for your kind words. We're thrilled to hear that our team's professionalism and the quality of our accommodations and location met your expectations. We look forward to welcoming you back to Hotel Keen for another great stay.All the best

10/10 Excellent

Fabiola

Stayed 1 night in Feb 2024
Response from Desiree on 22 Apr 2024
Thank you, Fabiola for your valuable feedback.We are grateful for you choosing Hotel Keen for your stay.

10/10 Excellent

emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in and out stay for Menlo Park area. Walking distance to everything and great front of house staff
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Emily,Thank you so much for choosing to stay with us at Hotel Keen. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. It's also great to read you enjoyed our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.All the best

6/10 Okay

denise, seattle

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was on the first floor. It was very noisy - because the floors aren't carpeted, the guest upstairs sounded like they were having a flamenco dance party until midnight. There was a loud buzzing and clicking noise every 5 minutes in the room that I couldn't find the source for. The room was just off the very noisy breakfast room that filled with people at 7am. The conditioner and shampoo bottles in the shower were out. The room was VERY small, and there was no place to put my luggage except on the floor. When we arrived, the key card maker was out, so the very nice staff had to let us in and out of our rooms anytime we came and went. Great location! Comfortable bed. But wouldn't stay here again.
Stayed 2 nights in Feb 2024
Response from Hotel Keen staff on 9 Feb 2024
Dear Denise,Thank you for staying with us. We're always here to help and would be happy to get you anything you need if you let us know. Unfortunately, due to the bad storms here there was a period of time our systems were down. Happy to hear our team took great care of you in that regard until all services were restored.

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotel Keen staff on 1 Feb 2024
Dear John,Thank you for staying with us while you were in the area. We hope you'll stay with us again.All the best,Hotel Keen

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
A club behind the hotel and on weekends is noise until 2am
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Fabiola,Thank you so much for choosing to stay with us at Hotel Keen. While we're delighted to receive such a high rating, we're disappointed to learn you may have experienced some disturbances while you were here. We offer our sincere apologies for any inconvenience this may have caused you. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.All the best

8/10 Good

Annika

Stayed 4 nights in Jan 2024

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cozy and clean.
Stayed 1 night in Dec 2023
Response from Chris on 11 Dec 2023
Dear Leticia,Thanks for the perfect review. We hope you'll stay with us once again when you're in Palo Alto.All the best,Chris

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Not crazy about the open bathroom.
Stayed 2 nights in Nov 2023
Response from Team Hotel Keen on 29 Nov 2023
Thanks for staying with us Walter! We hope to see you again soon.

6/10 Okay

Jyoti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room didn’t have a safe or closet. The elevator wasn’t working one day. The heat didn’t work in our room, but the manager did bring us an extra blanket and a space heater. On the upside, the staff were extremely friendly and helpful. The breakfast was above-average. I liked the 24/7 free coffee, tea, and water. The room was clean.
Stayed 4 nights in Nov 2023
Response from Team Hotel Keen on 29 Nov 2023
Thanks you for staying with us Jyoti. We fixed both items once we were made aware and checked your room once you departed. Our apologies for the inconvenience.

10/10 Excellent

Michele

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little boutique hotel, and so happy I could bring my dog.
Stayed 2 nights in Nov 2023
Response from Team Hotel Keen on 29 Nov 2023
Thanks for the perfect review Michele. Please come back soon!

4/10 Poor

Kelly

Stayed 1 night in Nov 2023
Response from Chris on 11 Dec 2023
Dear Kelly,We appreciate you staying with us.All the best,Chris

10/10 Excellent

Sitara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking garage across the street from hotel lobby entrance and it’s free on weekend. Cute, clean and comfortable. Great service. Free breakfast.
Stayed 1 night in Oct 2023
Response from Chris on 3 Nov 2023
Dear Sitara,Thank you for the perfect score. Please come back and see us again any time.

2/10 Terrible

iain

Open air nightclub crammed into a converted parking lot right night door made lots of noise till 2am the Thursday and Friday nights I stayed, really tough to get to sleep before then and wish I’d known, made the high price I paid ($1000 for two nights) really not seem worth it
Stayed 2 nights in Oct 2023
Response from Chris on 1 Nov 2023
Hi Iain,Thank you for your feedback and for staying with us. I would like to apologize you didn't get the sleep you hoped for. We appreciate your feedback.

8/10 Good

Sabrina

Stayed 2 nights in Oct 2023
Response from Team Hotel Keen on 29 Nov 2023
Thanks for staying with us Sabrina. Please come back anytime to see us.

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Chris on 1 Nov 2023
Dear Beth, Thanks for the perfect review. I hope when your travels find you in the area, you'll stay with us once again.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reema on 23 Oct 2023
Dear Francis , Thank you so much for taking the time to review our wonderful property we appreciate your feedback and look forward to your next visit Sincerely Reema GM

8/10 Good

Catrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reema on 25 Aug 2023
Dear Catrina , Thank you so much for taking the time to review our Quaint Hotel, We appreciate your feedback and look forward to welcoming you once again , Best Reema GM

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with very helpful staff. The room walls are not too thick. Maybe because we were right above the lobby and in front of elevator so it was a little noisy at night. Beds are a little firm, could be softer but linens were nice. Overall a good stay for the money spent, thanks!
Stayed 1 night in Aug 2023
Response from Reema on 17 Aug 2023
Dear Danielle , Thank you so much for taking the time to review our Hotel , We appreciate your feedback and look forward to you visiting Hotel Keen again Best Reema GM

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple hotel without the frills but extremely well located right in downtown Palo Alto - walkable to Caltrain station (2 minutes), Stanford and shops/restaurants on your doorstep. Friendly and helpful staff, would definitely return here.
Stayed 5 nights in Aug 2023
Response from Reema on 17 Aug 2023
Dear Chris , Wow ! thank you so much for giving us a great review , we appreciate your feedback and your comments will be shared with our staff . We look forward to your next visit . Sincerely Reema GM

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get away
A bit noisy from businesses on a Friday night.
Stayed 1 night in Jul 2023
Response from Reema on 31 Jul 2023
We wholeheartedly appreciate you taking the time to review our Hotel and look forward to welcoming you back .Sincerely Reema GM

10/10 Excellent

Shirley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodatin and friendly.
Stayed 1 night in Jun 2023
Response from Reema on 10 Jul 2023
Dear Shirley , Thank you so much for taking the time to review our Hotel , we appreciate your feedback . I will be sure toi share your wonderful comments with our staff . Sincerely Reema GM

4/10 Poor

Catherine

Stayed 2 nights in Jun 2023
Response from Reema on 27 Aug 2023
Dear Catherine , Thank you so much for taking the time to review our hotel , Kindly elaborate on the issues you had at the Hotel and I will be happy to try and rectify them . Thank you for choosing to stay with us .Best Reema GM

10/10 Excellent

Sami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location.
Stayed 2 nights in Jun 2023
Response from Reema on 25 Jun 2023
Dear Sami , Wow ! Thank you so much for giving us a great review we appreciate you taking the time and choosing to stay with us .Sincerely Reema GM

8/10 Good

Eva

Stayed 1 night in Jun 2023
Response from Reema on 25 Jun 2023
Dear Eva , Thank you so much for taking the time and choosing to stay with us , we appreciate your feedback and look forward to you next visit .Sincerely Reema GM & Team Keen

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Location
Hotel Keen couldn't be a more perfect place. The comfort of a clean bed, clean shower and excellent location makes for the best weekend.
Stayed 1 night in Jun 2023
Response from Reema on 25 Jun 2023
Dear Sharon , Yayy !! Thank you so much for your wonderful review we appreciate it . our team works tirelessly at making each guests experience memorable and we are glad you had an amazing stay . Sincerely Reema GM & Team Keen

10/10 Excellent

Caroline

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like modernistic yet comfortable decor. Has all needed for an overnight
Stayed 1 night in May 2023
Response from Reema on 2 Jun 2023
Dear Caroline , Thank you so much for taking the time to review us , we appreciate it and look forward to your next visit .Best Reema GM

10/10 Excellent

Sam

Stayed 1 night in May 2023
Response from Reema on 2 Jun 2023
Dear Sam ,Thank you for choosing to stay with us , we appreciate your feedback and look forward to your visit again.Best Reema GM

10/10 Excellent

PAMELA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Oh, this hotel is a hidden gem. Small and quaint. Rooms are small but super clean. Hotel is spotless. Staff is A .
Stayed 2 nights in Apr 2023
Response from Reema on 2 Jun 2023
Dear Pamela, Wow thank you for your kind words at Hotel Keen our team works tirelessly to keep the hotel clean and we appreciate you noticing this.Sincerely Reema GM

2/10 Terrible

andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place I stayed ,no internet in SV!
First of all i arrived to be given a room that hadn't been made up. IN fact it was filthy - crap everywhere, rubbish and dirt towels. Was then givn ethe top floor suite but could not get reliable internet coverage the whole time I was there. I t was terrribel, complained multiple times, to no effect. I had a zoom meeting in the morning I had to do on my 4G mobile mobile.Then not enough room for breakfast and has to end up waiting half an hour. Fir the proce and location it was terrible. The worst I experienced on my US trip, for what was about the most expensive hotel I stayed in.
Stayed 1 night in Mar 2023

10/10 Excellent

Ajay

Stayed 1 night in Mar 2023
Response from Brea on 4 Apr 2023
Thank you for staying with us!

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Brea on 4 Apr 2023
Thank you for staying with us!

4/10 Poor

Pablo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water in the shower. Air conditioning right on top of the bed, very noisy and funky smells. For all of this of course over prized.
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Okay for a quick stay
Location was good as it is near restaurants and coffee shops. Room was very small and there is not a door for the bathroom. I would skip the “breakfast” here as it was not very pleasing.
Stayed 2 nights in Feb 2023

10/10 Excellent

Mindy

Stayed 1 night in Feb 2023
Response from Brea on 4 Apr 2023
Thank you for staying with us!

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

yumei

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Dec 2022

8/10 Good

Paul, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We chose this hotel because of its convenient location only one block away from the train station. It's impressive how this modern hotel was packed into a relatively small space with lots of ingenuity. The room was clean and quiet, the bathroom with shower was good and the bed was comfortable so we slept well. Breakfast in the lobby was modest and included a weird brew from an ultra-modern, space-age coffeemaker. All the staff were friendly and helpful. We enjoyed our short stay as it served our purpose well.
Stayed 1 night in Dec 2022

8/10 Good

Cedric

Stayed 1 night in Jan 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.5/5 Great Location, Old building has some flaws
Hotel Keen is a great place to stay for solo traveler or couple. The building is older so the insulation isn't great, and the rooms are small with no real "livable" area but it suited my needs perfectly and the photos at booking accurately reflect what you get. The beds are comfortable, the staff was helpful, and everything was very clean. The location can't be beat. Minutes walk to Stanford, restaurants, coffee shops, and coworking spaces. It is a short walk to bus/Caltrain to get you into SF. If you have louder neighbors, you might have an unpleasant experience because noise travels really well through the walls and hallways. I was lucky enough to not have this issue in my three nights there, but I could see it being a problem. Overall, this older building has some flaws, but it was a comfortable sleep and the convenience of the location was worth some minor issues. I will be staying here again. I also wanted to give an update on items mentioned in previous complaints: - The heater was less-than-stellar but got the job done, if slow. - The bathrooms have sliding barn doors. - The windows do face a brick wall. This isn't a surprise looking from outside. - My shower had hot water during my stay, so I didn't have this issue. - My coffee maker worked. There is also a Nespresso machine downstairs in common area. - The concierge is sometimes in the adjacent room, not always at the front desk. This didn't bother me, but may some people.
Stayed 3 nights in Dec 2022
Response from Ankit on 14 Feb 2023
Thank you for your 10 star review of our hotel! We appreciate your business and look forward to welcoming you back.Ankit DhakalHotel Keen - General Manager

2/10 Terrible

Anival

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay this year
Worst stay this year so far. My partner and I stayed at this hotel, and had a horrible experience, starting from the time of check-in. There was no front desk to help, only a security guard who had no access to the hotel computer system used for check ins and room availability. We reserved and paid extra money for a king deluxe room, and the security guard gave us a small room with a full size bed that was next to the lobby. We also weren’t provided a room key to access the room. My partner and I had trouble sleeping that night. On top of this, they never replied to our email after reaching out to them about these problems. They’re very unprofessional, and don’t deserve a single star after an experience like this.
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
PRO vs CONS
CONS: Until I arrived, I wasn’t aware the view from the window was a brick wall of neighbor building (would have been nice to know). I needed to turn the thermostat up to 85° to reach a normal temperature. In-room glasses were not cleaned well. The coffee maker did not work . PROS: Nice shower.
Stayed 1 night in Dec 2022

6/10 Okay

Emily

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
You could hear everything from the rooms, in the hallway, above you below you.
Stayed 3 nights in Dec 2022

10/10 Excellent

Albino

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Ankit on 14 Feb 2023
Thank you for your 10 star review of our hotel! We appreciate your business and look forward to welcoming you back.General Manager

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I was called by the front desk saying I had not checked out when I checked out early morning. Chaotic.
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022