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Reviews of Hotel Valencia Santana Row

4 out of 5
Hotel Valencia Santana Row
355 Santana Row, San Jose, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 639 out of 1000 reviews" "
Rating 8 - Good. 203 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from Grace S on 28 Apr 2024
Dear Emmanuel, We appreciate your feedback and are happy you enjoyed your stay with us. We can't wait to see you again soon.

4/10 Poor

Christine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool and hot tub were closed without any notice ahead of time. Dried blood or something brown on duvet cover. Yes, I have photos! Overpriced for what you get. Paid almost $500 with upgrades to be disappointed. If your hotel amenities are unavailable, maybe don’t charge all your fees?
Stayed 1 night in Apr 2024
Response from Grace S on 28 Apr 2024
Dear Christine,I apologize for the disappointment during your stay we hope you give us another opportunity to make things right for you.

10/10 Excellent

CAMELLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice, hotel clean, and close to mall and dining
Stayed 1 night in Apr 2024
Response from Grace S on 22 Apr 2024
Dear Camelle,Thank you for taking the time to write about your recent experience. I am happy to hear that you enjoyed all that Santana Row has to offer!

10/10 Excellent

Denise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Grace S on 14 Apr 2024
Dear Denise,Thank you for your kind review of our hotel. We hope to see you soon!

10/10 Excellent

Clariza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Apr 2024
Response from Grace S on 9 Apr 2024
Dear Clariza,Thank you so much for your kind review.

8/10 Good

Catharina, Los Gatos

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pool closed Noisy
Stayed 10 nights in Mar 2024
Response from Grace S on 14 Apr 2024
Dear Catharina,I apologize for the issues during your stay. We are hoping to re-open our pool soon and hope to have you back.Regards,Grace SolisFront Office Manager

8/10 Good

Juan

Location location
Stayed 3 nights in Mar 2024
Response from Grace S on 6 Apr 2024
Dear Juan,Thank you for your review of our hotel!

10/10 Excellent

Patrick, Manteca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in the heart of Santana Row making it wonderful to have a landing spot when shopping / dining anywhere in the area.
Stayed 1 night in Mar 2024
Response from Scott Dolan on 19 Mar 2024
Dear Patrick,Thank you for the lovely review. Thank you for choosing to stay with us. We look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

4/10 Poor

Colleen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pool was closed but not advertised at time of booking and stay. One of the reasons we chose the Valencia unfortunately.
Stayed 2 nights in Mar 2024
Response from Grace Solis on 17 Mar 2024
Dear Colleen,I apologize for the inconvenience our pool construction has caused. I understand that our pool is one of our best amenities and I feel terrible that you weren't able to enjoy it. I have sent you an email to the email on file and hope that I'm able to make things right for you. I hope to see you back soon!

10/10 Excellent

Sumeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Grace S on 6 Apr 2024
Dear Sumeet,Thank you for your great review!!!

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and accommodating. Room was nice.
Stayed 2 nights in Feb 2024
Response from Grace S on 10 Mar 2024
Dear Samuel,Thank you for your kind words. We hope to see you again soon.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Grace S on 6 Apr 2024
Dear Carrie,Thank you for your great review of our hotel.

10/10 Excellent

Natalie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to go with friends have everything you need
Stayed 2 nights in Dec 2023
Response from Grace S on 27 Feb 2024
Dear Natalie,Thank you for sharing your feedback about your recent stay. I'm so happy to hear you enjoyed your time with us.

10/10 Excellent

Anastasia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place, loved that everything was right around that area and it felt nice and safe.
Stayed 1 night in Feb 2024
Response from Grace S on 21 Feb 2024
Dear Anastasia,Thank you for taking the time to review our hotel. We are so happy to hear you enjoyed your stay and can't wait to welcome you back!

8/10 Good

Martin

Stayed 1 night in Feb 2024
Response from Grace S on 6 Apr 2024
Dear Martin,Thank you for your review of our hotel.

10/10 Excellent

Joshua and Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Grace S on 4 Feb 2024
Dear Joshua and Jenny,Thank you for taking the time to review our hotel. We are so happy to hear that you enjoyed your stay with us.

8/10 Good

Maryam, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is great. Shopping and restaurants under the hotel. Hotel needs touch up and room ventilation improvements. But so far is in good condition. Staff were nice.
Stayed 2 nights in Jan 2024
Response from Scott Dolan on 2 Feb 2024
Dear Maryam,Thank you for the review. We are very excited to know that you enjoyed your stay. Thank you for the specific feedback. We are looking ahead to some exciting projects and we hope that you will continue to stay with us to see what we have in store. Regards,Scott Dolan, Director of Rooms

2/10 Terrible

Ilona

Disliked: Cleanliness, property conditions & facilities
Response from Scott Dolan on 2 Feb 2024
Dear IIona,Thank you for taking the time to give us a review. I would however like to know more about your experience. I do hope that we can connect so that I may understand more about the 1/5 review. I look forward to hearing from you.Regards,Scott Dolan, Director of Rooms

10/10 Excellent

Marilou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Scott Dolan on 2 Feb 2024
Dear Marilou,Thank you for the 5/5 score. We truly appreciate the review and we look forward to seeing you again in the future.Regards,Scott Dolan, Director of Rooms

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Grace S on 18 Jan 2024
Dear David,Thank you for your great review of our hotel! We can't wait to have you back.

10/10 Excellent

Charles Ray

Stayed 2 nights in Jan 2024
Response from Grace S on 16 Jan 2024
Dear Charles Ray,Thank you for your great review of our hotel.

6/10 Okay

Stefanie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is great. Walking distance to plenty of restaurants and shops. The staff is incredibly friendly. But the rooms are very outdated for the price they charge. The A/C alone should not be as loud as it was. The caulking in the bathroom is chipped/missing. The actual shower and sink looked and felt outdated. We paid for a late check out (3pm). That morning they had a fire alarm test and we were up and unable to sleep at 9am. We check out by 11am (regular check out time) and don’t get reimbursed for the late check out fees. TL;DR Underwhelmed. Great location but overpriced.
Stayed 1 night in Jan 2024
Response from Scott Dolan on 13 Jan 2024
Dear Stefanie,Thank you for the review. We truly appreciate the feedback. I do apologize for the issues during your stay. I do hope that I can make this right for you. Please contact me when you decide to return to the hotel. I look forward to making this right for you. I look forward to hearing from you.Regards,Scott DolanDirector of Rooms

10/10 Excellent

James K

Liked: Amenities
Beautiful
Stayed 1 night in Jan 2024
Response from Scott Dolan on 13 Jan 2024
Dear James K.,Thank you so much for the 5/5! We are thrilled that you had an awesome stay. Please come see us again!Regards,Scott DolanDirector of Rooms

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
Stayed 1 night in Jan 2024
Response from Scott Dolan on 13 Jan 2024
Dear Paula,Thank you so much for the 10/10!! We are so excited that you had a wonderful stay. We look forward to seeing you again in the future!!Regards,Scott DolanDirector of Rooms

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Scott Dolan on 13 Jan 2024
Dear Joseph,Thank you so much for the 10/10!! We are so happy that you enjoyed your stay! Please come back to see us soon!!Regards,Scott DolanDirector of Rooms

6/10 Okay

ERIC

Travelled with family
Liked: Property conditions & facilities
Meh
Great location on the very entertaining Santana Row. I expected the service to be better. Doormen were inconsistent. Some said hello others stared at their phones. Some pushed the elevator button others stared at their phones. We had to call twice for room service. They forgot about us. We woke up one morning with no running water. Couldn’t shower. Guest services said they would send someone to our room. They never did. Fun stay but won’t be returning to this hotel.
Stayed 2 nights in Jan 2024
Response from Scott Dolan on 13 Jan 2024
Dear ERIC,Thank you for taking the time to write a review of our hotel. Thank you for choosing to stay with us! I do apologize for the lack of professionalism at the entrance to the hotel. We have taken your feedback and have immediately issued training for our team to ensure that we are always at attention with our guests. We have also issued training in regards to quick responses to issues in the rooms. I do apologize and hope that we can make this right for you. Please reply to this so that I may possibly encourage you to return for another chance at a flawless stay. I look forward to hearing from you.Regards,Scott DolanDirector of Rooms

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Scott Dolan on 13 Jan 2024
Dear Carlos,Thank you so much for the 5/5!! We are thrilled that you had a wonderful stay with us. Please come back to see us again soon!Regards,Scott DolanDirector of Rooms

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is amazing. Jocelyn and Katherine took care of a problem we had with original room plus gifted us a bottle of wine. A service.
Stayed 1 night in Dec 2023
Response from Scott Dolan on 3 Jan 2024
Dear Michael,Thank you so much for the awesome review and for highlighting Jocelyn and Katherine! They will be so excited to read this! Thank you again and we look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

10/10 Excellent

Zev, Fremont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love staying here
Stayed 1 night in Dec 2023
Response from Scott Dolan on 3 Jan 2024
Dear Zev,Thank you so much for the 5/5 review. We truly appreciate it! We look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

10/10 Excellent

Luis

Stayed 1 night in Dec 2023
Response from Grace S on 18 Jan 2024
Dear Luis,I am so pleased to hear that you enjoyed your stay! We can't wait to see you again!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Scott Dolan on 3 Jan 2024
Dear Jennifer, Thank you so much for the 5/5 review. We truly appreciate it and we cannot wait to see you again in the future.Regards,Scott DolanDirector of Rooms

10/10 Excellent

Judith

Stayed 1 night in Dec 2023
Response from Scott Dolan on 3 Jan 2024
Dear Judith,Thank you so much for the 5/5 review! We truly appreciate the feedback and we look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

10/10 Excellent

Harleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Scott Dolan on 27 Dec 2023
Dear Harleen,Thank you so much for the high scores! We truly appreciate the rating and we look forward to seeing you again!Regards,Scott DolanDirector of Rooms

10/10 Excellent

andrea

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything, staff was very helpful and kind. Very clean.
Stayed 1 night in Dec 2023
Response from Scott Dolan on 27 Dec 2023
Dear Andrea,Thank you so much for the high scores and the lovely review. We are so thrilled that you enjoyed your stay. We look forward to seeing you again soon!Regards,Scott DolanDirector of Rooms

10/10 Excellent

Ermina

Stayed 1 night in Dec 2023
Response from Scott Dolan on 13 Jan 2024
Dear Ermina,Thank you so much for the 5/5! We are thrilled that you had a wonderful stay with us! Please come see us again!Regards,Scott DolanDirector of Rooms

10/10 Excellent

HETINDER

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Scott Dolan on 13 Jan 2024
Dear HETINDER,Thank you so much for the 5/5!! We are thrilled that you enjoyed your stay. Please come back to see us again!Regards,Scott DolanDirector of Rooms

10/10 Excellent

Milly, Mountain House

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were extremely polite Hotel very clean V bar has a great vibe
Stayed 1 night in Dec 2023
Response from Scott Dolan on 27 Dec 2023
Dear Milly,Thank you so much for the high rating and the lovely review. Thank you for highlighting our staff and the VBar. We look forward to seeing you again soon!Regards,Scott DolanDirector of Rooms

10/10 Excellent

ANGELA, San Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a girls weekend
Stayed 1 night in Dec 2023
Response from Grace S on 18 Dec 2023
Dear Angela,I'm so happy to hear that you enjoyed the girls weekend with us! We can't wait to see you again.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Grace S on 17 Dec 2023
Dear Jessica,Thank you for your great review of our hotel.

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
balcony windows need weather stripping. Breakfast was bad. The rooms were sleek, but not functional.
Stayed 2 nights in Dec 2023
Response from Scott Dolan on 15 Dec 2023
Dear Richard,Thank you for taking the time to review our hotel. Thank you for choosing to stay at Hotel Valencia Santana Row! I do apologize for the inconveniences during your stay. We have taken your feedback and have used that for immediate repairs and training with our staff. I do hope that you will return to stay with us. When you do, please contact me directly so that I may ensure that you have a wonderful stay.Regards,Scott DolanDirector of Rooms

10/10 Excellent

Luis Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Grace S on 22 Jan 2024
Dear Luis Javier,Thank you for your great review of our hotel!

10/10 Excellent

Katy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
This is my second time staying at the hotel. Like the first time, our experience was very nice. I just don’t know how you could get a better location than the middle of Santana Row. I went with a friend who is staying at very fine hotels, and she loved it. I will come here again.
Stayed 2 nights in Dec 2023
Response from Scott Dolan on 15 Dec 2023
Dear Katy,Thank you so much for the lovely review. We are so excited that you returned and had a great experience. We look forward to having you over for a third visit!! Thank you again and we can't wait to see you again!!Regards,Scott DolanDirector of Rooms

2/10 Terrible

Brian

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Hotel Disappointing
We lost our baby sitter the day of our stay so I was a little disappointed that I couldn’t cancel. I understand that’s standard hotel policy now, so it didn’t bother me too much. It’s a little weird to find the check in area because you have to take an elevator to get to it. We checked in okay, but noticed after we left that the lady gave us a key that we didn’t know what it went to. We get to the room, and my girlfriend is determined to figure out what the key goes to. She finally figures out. It’s a key to a minibar. She starts looking at the drains to see if there’s anything she may be interested in, and turns one of the drinks around because the label is facing backwards. I told her at that time that she might get charged for it. However, there was no note no sign anywhere saying that if we touched it, we had to pay for it sure enough however, at check out when I got my receipt we were charged for it just to make it clear she did not take the drink. She didn’t even lift the drink fully out of the minibar just slid the label around . Also, the coffee machine did not work when we checked out we let the person at the desk know the coffee machine did not work. His response was a nonchalant I’m sorry I’ll have someone look at it. For a $300 a night hotel I would’ve assumed the guy could at least offered my girlfriend a cuppa coffee. I know they have coffee pots and stuff downstairs. Also kind of annoying after I checked out.
Stayed 1 night in Dec 2023
Response from Scott Dolan on 15 Dec 2023
Dear Brian,Thank you for taking the time to review our hotel. We are thankful that you chose to stay with us. I do want to apologize for the issues during your stay. I understand that things are frustrating. We have taken immediate action with training around the opportunities that you mentioned in your review. I do hope that you will return to the hotel. Please contact me directly so I can ensure that your stay is wonderful.Regards,Scott DolanDirector of Rooms

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Scott Dolan on 3 Jan 2024
Dear Patrick,Thank you for the great review. We strive to receive a 5/5 score at all times. Might you have a bit of feedback in regards to the 4/5 score? We truly appreciate the feedback. I look forward to hearing from you!Regards,Scott DolanDirector of Rooms

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Scott Dolan on 3 Jan 2024
Dear Melissa,Thank you so much for the 5/5 review. We truly appreciate the feedback and we look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

8/10 Good

Edna

Stayed 1 night in Dec 2023
Response from Scott Dolan on 27 Dec 2023
Dear Edna,Thank you so much for taking the time to review the hotel. We are excited that you enjoyed your stay. I would love to know what would have given us the 5/5 review as opposed to 4/5. I look forward to your response. Thank you again and we look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

10/10 Excellent

Prisma

Stayed 1 night in Nov 2023
Response from Grace S on 19 Dec 2023
Dear Prisma,I'm so happy to hear that you had such a wonderful experience with us. We can't wait to welcome you back!

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place clean good hospitality
Stayed 1 night in Nov 2023
Response from Scott Dolan on 28 Nov 2023
Dear Robert,Thank you so much for the lovely review. We are excited that you had such a wonderful experience.Regards,Scott DolanDirector of Rooms

10/10 Excellent

Wilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being my first visit to Hotel Valencia Santana Row, I had a very comfortable stay during Thanksgiving eve. Nathan checked me in at the front desk and made the process very smooth and easy. He took the time to explain the layout of the hotel and it's amenities. I was also impressed by all of the friendly staff who greeted me at every turn. As for the room, it was modern, clean and comfortable. My room was on the sixth floor overlooking the Piazza Di Valencia. I would definitely recommend a stay at the Hotel Valencia for any overnight visit to Santana Row.
Stayed 1 night in Nov 2023
Response from Scott Dolan on 28 Nov 2023
Dear Wilton,Wow!! What an awesome review. Thank you so much. I am so happy that you had a wonderful stay during Thanksgiving. Thank you for choosing us during the holiday. Thank you also for highlighting Nathaniel. Nathaniel is doing great work here and we are excited that you interacted with him. Thank you also for highlighting the rest of the team as you interacted with them. We truly strive to make our hotel a home away from home, especially during the holidays. Thank you again and we look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

10/10 Excellent

Zev, Fremont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. It's really great right at the middle of some time around. You can go wrong stay here.
Stayed 1 night in Nov 2023
Response from Scott Dolan on 28 Nov 2023
Dear Zev,Thank you for the awesome review. We are so thrilled that you had an amazing experience. Thank you so much for the kind words. We truly cannot wait until you stay with us again.Regards,Scott DolanDirector of Rooms