In-room safe, desk, blackout curtains, iron/ironing board
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Reviews of Hotel Elan

2 out of 5
Hotel Elan
1215 S 1st Street, San Jose, CA

Reviews

5.8
Rating 10 - Excellent. 99 out of 866 reviews" "
Rating 8 - Good. 184 out of 866 reviews" "
Rating 6 - Okay. 218 out of 866 reviews" "
Rating 4 - Poor. 175 out of 866 reviews" "
Rating 2 - Terrible. 190 out of 866 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2024

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a big hole in the wall in the bathroom with a coffee cup shoved into it. No closet,no closet bar or hangers, some of the lights didn't work, hole in the shower curtain, ripped bed sheets, floor dirty, a/c unit broken and this was a renovated room. New floor,new paint, new furniture bed. The front desk clerk said this was a nice room and newly renovated. Most places will provide coffee and a hair dryer, no here.
Stayed 3 nights in Apr 2024

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room Was Clean And Love The Bathroom Staff At Front Desk Had Attitude Other Than That Really Good Stay
Stayed 1 night in Apr 2024

2/10 Terrible

Seth

Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 3 nights in Apr 2024

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent
Stayed 1 night in Apr 2024

2/10 Terrible

Ramadan

Stayed 1 night in Apr 2024

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Driss

Liked: Staff & service
Stayed 1 night in Apr 2024

4/10 Poor

LaKeysha, Sacramento

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked like it was under construction or under remolding. The front desk agent tried to place my party with two different room on two different sides of the building when asked to be together i was obliged but when my keys were return they were thrown across the counter at me. the rooms were nice but missing things like hangers, one room had an iron and ironing bored. Housekeeping went into the room threw away thing that were on the bed that was not supposed to be thrown away. Only one of the beds were made. in the second room nothing was done. Also they have a holding deposite that was not advised with the reservation.
Stayed 2 nights in Apr 2024

4/10 Poor

Priyalal

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Advertised as 2 Queen beds. We got this because of the beds for the 3 of us. But very small beds probably Full size. or less. We had to find another place for the 3rd person to stay Please remove that 2 Queen beds from the add Clothes hanging rack broken/missing
Stayed 2 nights in Mar 2024

8/10 Good

Juanito, Clovis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room is newly renovated. Towels are not that clean. Coffee maker not dripping water.
Stayed 1 night in Mar 2024

4/10 Poor

Stephen, SAN FRANCISCO

Disliked: Amenities
We didn't have hot water for a shower. Especially when the room next door was using the shower too. Landscaping was trashy. Gaps in door seals that you can see through, all TV channels were fuzzy, shower floor sticky.
Stayed 1 night in Mar 2024

10/10 Excellent

Melizabeth

Stayed 1 night in Mar 2024

8/10 Good

Alma

Disliked: Amenities
Ok
Stayed 1 night in Mar 2024

8/10 Good

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very cordial and professional, plus the room was very clean.
Stayed 1 night in Mar 2024

8/10 Good

Melizabeth

Stayed 1 night in Mar 2024

4/10 Poor

Mohammad Shah, Austintx

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ernalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist are nice.
Stayed 1 night in Feb 2024

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Feb 2024

2/10 Terrible

Niko

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

george

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First night. Just after checking in. Get to the room and keys don’t work. Guy comes. Verifys and then puts me in another room. Beds are old. Next night I come back. Same issue. Key doesn’t work. I’m downstairs and people upstairs have kids. 6 am running around. Not so much a problem but at least think to put them on bottom floor. The noise from running around. Consider others
Stayed 2 nights in Feb 2024

6/10 Okay

Maleka

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Henry

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No good hotel
The room was in terrible shape blanket and comforter both had holes in them from cigarette burns. Jacuzzi tub didn't work.
Stayed 1 night in Feb 2024

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Heater/AC doesn't work, but everything else is good...
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good prices
Stayed 1 night in Jan 2024

10/10 Excellent

Jill

Stayed 1 night in Jan 2024

2/10 Terrible

Jesus

Stayed 1 night in Jan 2024

2/10 Terrible

Krista

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is disgusting. I wish i could post photos of the dirty sheets, half used toiletries, broken AC, broken door handles, and the homeless encampment inside the parking lot. I do not recommend. Do not stay here no matter how nice the price looks.

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the reservation person that worked the maybe 4pm-11pm shift. Asked to many questions regarding my check-in. Plus have to go get key from reception window as card reader in my room didn’t work.
Stayed 1 night in Jan 2024

4/10 Poor

Ismael

Travelled with family, Business traveller
Disliked: Amenities
The first thing we noticed was a roach crawling up a wall. There was no rod in the closet to hang our clothes. We had to hang out clothes in the bathroom. The mattresses were worn as they were sunken in the middle and we could feel the mattress springs. There wasn't a clock in the room. No literature available in the room with information on restaurants and shopping in the area.
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Ghetto Hotel
Hotel was not eye appealing, looked run down. Needs a lot of remodeling. I didn’t feel real comfortable and rate for the night was not worth it. I would rather pay more for better accommodations. I would not recommend this Hotel Ghetto.
Stayed 2 nights in Jan 2024

6/10 Okay

Eric

Business traveller
Liked: Cleanliness, staff & service, room comfort
Spartan, but clean place.
The room was spartan. No hangers. One chair. Several wall sockets were covered with plastic plate, making them unusable.
Stayed 1 night in Jan 2024

4/10 Poor

Marius

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Samantha

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Pamela

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

James, Alameda

Liked: Cleanliness
Disliked: Amenities
The property is in the process of upgrading which includes painting. The bath/toilet area had been upgraded. There was no carpet but plank flooring which has some advantages. But there were no table lamps just the rather bright overhead light. Made reading rather painful. The TV was sad. There were no chairs or places to hang clothing. Lots of empty drawers. For instance there was no toilet paper holder. Just two rolls sitting on the back of the toilet tank. And the shower curtain didn't come all the way down which meant that water got on the bath floor. So they are upgrading/renovating but haven't a clue about the little things. And the refrigerator dumped water on the floor twice.
Stayed 1 night in Jan 2024

2/10 Terrible

Philip

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we walked into our room (after having to use the managers key because ours didn’t work) we noticed the blankets were ripped, we only had the bathroom light and another light to work and the tv did not work. There was mold and holes in wall/dresser. I asked to be transferred to another room where there were two cockroaches (one on the nightstand and another crawling on the wall) the manager said “it’s just a small one”. He transferred me to the next room and it was filthy I do not recommend ANY PERSON to stay there
Stayed 1 night in Dec 2023

10/10 Excellent

Marlon

Stayed 1 night in Dec 2023

4/10 Poor

Karen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!
The “hotel” is in a run down area and the grounds were filthy. They might be renovating as there were piles of construction debris in the back. The furniture was old, beat up, and looked like it had been picked up at a dump. There weren’t enough towels for 2 people and the attendant made me go get more from him in the rain. The bed linens were thin and cheap, 3 different brands of cheap “amenities” as if they collected samples from other hotels. No lotion, no body wash, no hangers or closet pole, holes in the bathroom wall. For the room rate I wasn’t expecting luxury although I was expecting cleanliness and functionality.
Stayed 1 night in Dec 2023

6/10 Okay

TONG

Stayed 3 nights in Dec 2023

2/10 Terrible

Ruel

Liked: Amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023

2/10 Terrible

DUNG

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom is in bad condition, the interior isn't the same as the pictures shown on the website. I wouldn't stay there if they paid me to stay there. The images on the website are misleading!! I regretted that I stayed there.
Stayed 2 nights in Dec 2023

2/10 Terrible

Francisco

Stayed 1 night in Dec 2023

6/10 Okay

William

Stayed 3 nights in Dec 2023

2/10 Terrible

Daniel, Upland

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023

2/10 Terrible

Carlos

Disliked: Cleanliness, amenities
Dirty, sheets had hairs on them, unsafe area, inflexible staff, room had broken window
Stayed 1 night in Nov 2023

4/10 Poor

Nestor

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Gabriel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The actual room vs the pics online were absolutely 💯 fabricated. The rooms were dirty and dusty and the room furniture was beat up and the floor had no carpet and the bed was on wheels. The house next door was having a huge party and there was beer boxes in the parking lot and the owner was rude and would not refund me my money. We did not spend the night and so we ended up staying in downtown San Jose.
Stayed 1 night in Nov 2023