Ratings based on 2,981 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom ottawa ont

Great downtown location

Posted 29-Jan-2015
Overall, very pleased with the Hotel Staff were friendly and helpful in every way. Rooms I thought to be a little small, especially the bathroom. Scala served up the best meal we had the week we were there.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom rio de janeiro

muito bem localizado

Posted 27-Jan-2015
quartos precisando ser modernizados. Café da manhã muito caro.
Comment from Hotel Management
28-Jan-2015 by Jim Gross, Hotel Management
Queridos andreia, Obrigado por seu comentário. O Drake, como os moradores chamam, é um edifício histórico 1928 que oferece muito charme do velho mundo. Eu sinto muito em ouvir que não era a sua preferência. Nosso café da manhã oferece grande variedade de itens que são a compatibilidade com preços com outros hotéis da mesma área. Obrigado novamente e espero que você vai visitar esta cidade maravilhosa novamente. Atenciosamente, Jim Gross, Gerente Geral
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Australia

Right there in Union Square

Posted 26-Jan-2015
Kind of unique in a quirky way. Rooms/bathrooms on small side but that's San Francisco! Cable car right outside, precious. Can be rather noisy at night. Staff very obliging. Worth a visit, highly recommend.
Comment from Hotel Management
28-Jan-2015 by Jim Gross, Hotel Management
Dear Mym, Thank you for choosing the Drake! We are a 1928 historic building that went through a renovation in 2011 to add that unique and quirky way. We do have bigger rooms that can accommodate a family comfortably; all depending on what the guests are looking for. Yes, our location is very convenient and hope you got to take advantage of it. Happy 2015. Thanks. Jim Gross, General Manager
2 out of 5
by A verified travellerfrom Huntington Beach, CA

Don't accept room 15

Posted 26-Jan-2015
Location: Location is great, central to all and quick cab ride to the different neighborhoods.
After we got stuck in room 2015 we found out that that's where they put people who book standard room on Expedia. It must have been a storage room/closet at some point. It's about 10 ft wide by 20 ft. and they don't even have a door on the closet because you wouldn't be able to open it (bed is in the way). I assume the "15" rooms on all floors would be the same but didn't check. Thankfully a really helpful guy at the front desk moved us to another room the second night. Much better! If it wasn't for the room 2015 experience I'd give this place 4 stars. It's nice but for over $400 a night they shouldn't be cutting corners they way they do; basic cable (no HBO, expensive On Demand), soap/shampoo dispensers rather than mini bottles, really cheap toilet paper, no continental breakfast... I don't care about these things but they detract from the atmosphere I assume they're trying to create with the decor.
Comment from Hotel Management
28-Jan-2015 by Jim Gross, Hotel Management
Dear John, I appreciate your candid comment on your recent stay with us and I am happy to learn that one of our staff was able to move you to another room of your liking. Please know that our brand, Kimpton has known to be one of the first to implement 'Eco' practices that include elimination of small individual shampoo/conditioner/body wash plastic containers, recycled papers. Happy 2015 Thanks. Jim Gross, General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Singapore

Good, except the bathroom

Posted 19-Jan-2015
Like the hotel, its vintage looking yet the upgrade keeps the facilities new and clean. Atmosphere good, staff and service warmth, morning coffee was fantastic with the ranges of options, which made up for the lack of coffee in the room. Location is great. We went to Fisherman's Wharf by bus and took the cable car back that stops right outside the hotel. Its a fun slow and scenaric roller coaster ride - must try! Hotel's Italian restaurant has the best Margarita pizza, food is great! Bathroom is small, but I'm not overly bothered. My only irritation is the minimal shelf space. We have 3 people living in the room with different sets of toiletries and facial product. The shelf space cannot even accommodate one person's toiletries so we have them all over the places and hence messy.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Australia

Hotel with Character

Posted 19-Jan-2015
Pros: Its charming furnishings. Staff were very accommodating. Close to the shops. Free coffee and hot chocolate in lounge area in the morning.
Cons: Roomy comfy but bathroom a little too small with not enough bench space.
Location: Cable car stop right outside the door taking you to fisherman's wharf. Cheesecake shop above Macy's a must do is only down the road.
Hotel with lots of charm. Central to all places of interest if walking and close to all modes of transport. Cable car stop right outside front of Hotel taking you to Fisherman's Wharf or Ferries. Staff friendly, helpful and prompt. Great bar upstairs with views of the city. Reasonable rates. Surrounded by fantastic shopping.
Comment from Hotel Management
20-Jan-2015 by Jim Gross, Hotel Management
Dear Amanda, The Drake as locals call it, definitely offers all sorts of character! 1928 historic building went under a renovation few years ago, many visitors love our eclectic mix of old and new. Our location as you noticed is one of the most convenient to all kind of activities for visitors and locals. I'm glad that you found our staff friendly and helpful. Please visit us soon on your next trip to San Francisco! Happy New Year Thanks! Jim Gross, General Manager
3 out of 5
by A verified travellerfrom São Paulo, Brazil

Esperava mais

Posted 16-Jan-2015
Pros: Localização e atendimento
Cons: Renovar as instalações
Location: Excelente localização, na Union Square. Repleto de lojas e shoppings ao redor
Passei 4 noites neste hotel em San Francisco e escolhi este hotel pelo preço e localização, mas me desapontei. Me colocaram em um quarto em um cantinho de um andar baixo, com janela virada pra parede. O quarto é minusculo. Precisava estacionar o carro apenas uma noite e queriam me cobrar U$59,00. Achei absurdo. Os pontos positivos foram o bom atendimento da concierge e a localização. Acredito que dá para encontrar opções melhores na região pelo mesmo nível de preço.
Comment from Hotel Management
20-Jan-2015 by Jim Gross, Hotel Management
Caro Rodrigo, Obrigado por escolher o Drake. Estou muito desapontado ao saber que nós não satisfazer seu gosto. Por favor, saibam que temos quartos maiores, com vistas agradáveis, mas por causa da forma como os edifícios são construídos muito próximos uns dos outros na cidade, alguns quartos não fornecem uma visão ideal ... taxa de estacionamento é muito semelhante a outros hotéis compatíveis na mesma área que a maioria deles são geridos por uma mesma empresa de estacionamento. eU; no entanto, feliz em saber que tenha gostado dos nossos serviços de concierge. Atenciosamente, Jim Gross, Gerente Geral
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jan-2015
Overall, a nice hotel with lots of charm! But the rooms are small!
Comment from Hotel Management
19-Jan-2015 by Jim Gross, Hotel Management
Dear Guest, Lots of charm indeed! The Drake is a 1928 historic building and after going through a renovation in 2011, it added lots of charm! Lastly, please know that our rooms vary in so many sizes; some are much cozier and others much bigger to accommodate a family of 4 - 6. We hope to see you soon at the Drake. Happy New Year Jim Gross, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Jan-2015
Comfortable stay. Location is wonderful. Older hotel so rooms are small.
Comment from Hotel Management
19-Jan-2015 by Jim Gross, Hotel Management
Dear Guest, Great to hear that you had a good stay. Yes, our location speaks for itself and I'm glad that you enjoyed it. Thank you for your review. Happy New Year Jim Gross, General Manager
3 out of 5
by A verified travellerfrom Portland

Well located, faded glory

Posted 12-Jan-2015
Pros: Location.
Cons: Cleanliness
Location: Union Square and all of the traditional San Francisco locations.
Staff was excellent, service was good. Facility condition is a B-. Room was very small and cleanliness level was not good. There was a significant amount of dust on the wallpaper near the heat vent in particular.
Comment from Hotel Management
19-Jan-2015 by Jim Gross, Hotel Management
Dear james, Thank you for your review. I am pleased to know that you found our staff and service great. However, I am utterly disappointed to learn that the room wasn't cleaned. I will definitely pass this onto my housekeeping manager. I really appreciate that you pointed out. Happy New Year. Jim Gross, General Manager