Ratings based on 832 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Omaha, NE

Cute place, but average amenities

Posted 25-Mar-2015
Pros: Cute, Charming decor, cozy (kind of felt like a bed and breakfast, sans the breakfast).
Cons: Room was too hot (and it was cool weather outside). Coffee in the rooms? In a competitive hotel neighborhood, perks go a long way.
Location: Union Square is a 2 minute walk away. There's tons of bars, shops and restaurants very nearby.
This place is cute with lots of character. The front desk woman was extremely helpful in arranging airport transport, offering late check out, and recommending places to go. The rooms are small and dated (part of the character I guess), and it was very warm in the room (even with heat off/AC on) and the terrifyingly loud hotel fire alarm went off at 12:15am, waking up most guests and sending us down 6+ flights of stairs in PJs. The man at front desk was a bit rude about it just being a false alarm and sent us back up and it went off again a few mins later. That was a bit rough, having to work early in the morn, but at least an apology about it the next day or something complimentary would have been nice and helped smooth it over. We chose this hotel bc the price was lowest for that neighborhood and it had good reviews--unfortunately, I'm not sure I'd stay here again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Angrles Ca

Boutique Hotel Experience

Posted 03-Mar-2015
Staff very nice and helpful! Nice little bar area with wine on arrival. Place to sit and visit . Room nice clean and comfortable bed!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ottawa, Canada

Staff were excellent and location was perfect.

Posted 02-Mar-2015
The hotel was in an excellent location and the staff were terrific and informed. The hotel bar/library was fantastic and the place was charming. Would highly recommend this hotel.
3 out of 5
Recommended
for Families
by A verified traveller

Posted 28-Feb-2015
Quite outdated, room is small, some mold smell on 5th floor, air conditioning noise, not sure if this hotel is good for family with kids. However staff is pleasing, location is excellent, food/drinks in a bar is very good. I should note complimentary glass of good quality wine at 5-6 PM.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chico, CA

Loved this hotel!

Posted 17-Feb-2015
Pros: The staff we're very friendly, attentive and helpful.
The literary/library theme was charming. Unique. The room was nicely decorated and clean. Bathroom too. Loved the location - just two blocks off Union Square. If you like smaller, boutique hotels this was perfect.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Good for convention

Posted 30-Jan-2015
Pros: The staff was very helpful
Location: Many restaurants near by. Sears Fine foods for breakfast and Scala's for dinner are good choices.
Reasonably close to the Moscone convention center. Older hotel, with small elevator but with a terrific staff. It is a city hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean and comfortable hotel close to Union Square.

Posted 24-Jan-2015
Pros: Because of its close proximity to restaurants and shopping around Union Square.
Perfect for an affordable getaway. Staff is very polite and courteous.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice little hotel!

Posted 09-Jan-2015
Pros: The proximity to everything. We let the valet park the car and didn't use it for the rest of the night. Amazingly close.
Cons: Just a heads up that some rooms do not have A/C. We did not need it since it's January.
Location: Union Square, plenty of food choices, great shopping, and fun bars.
The wife and I were looking for a place close to Union Square and we found it here. It was about a minute walk to the middle of Union Square. The staff at the hotel was great. They were all very nice and pleasant to deal with. The rooms were a bit small but had a comfy bed and that's all we needed for our one night getaway. We stayed on the street side and while some reviewers on here complained about the noise we didn't wake up once in the night.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Jan-2015
I stayed here with my daughter to share a great night of comedy with Joel McHale at Cobb's Comedy Club. The hotel location is super convenient and the room was lovely and comfortable. We were really only there for sleeping, so not much more to say.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom los angeles

Great value next to union square.

Posted 05-Jan-2015
The staff was wonderful, pleasant and not autocratic. It was a refreshing change from the staff at other branded hotels I've stayed at. Our room wasn't ready at check in but other than that couldn't complain. Free coffee and wine in the library study was a very nice plus. The hotel was right off the cable car line and the Powell street Bart station. The hotel facilities were older but that was due to the hotel buliding being an older one. It really was a charming hotel but it was the staff that made all the difference.