Ratings based on 1,474 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location , clean hotel

Posted 28-Jan-2015
Friendly and accommodating staff. Room was small but that's expected for the area. Little overpriced but I guess your paying for location. No vending machines . Starbucks connected to room was nice . Id stay again if I got a good deal
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing stay with an awesome room!

Posted 28-Jan-2015
Stayed on a Saturday and Sunday. Checked out Monday morning. The original room we got was very small. Just a standard room. We asked to be moved and gave us a suite for an extra $30 extra a night. Didn't care to much to pay more but it was so,so, so worth it! Room was huge,had a pull out couch. Small office,which was perfect since my girlfriend had to do some online homework. Location was perfect,staff was great. They even gave my gf a complimentary bottle of champagne,chocolates and snacks for her bday! Starbucks right next door. View of street with balcony was fun to drink and peolpe watch. My only real complaint would be the bed was a bit "springy" but it was still ok to crash on from a fun drunken night.Thanks Diva.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jan-2015
Great place, great location! Staff very friendly too.
4 out of 5
Recommended
for Everyone
by A verified traveller

ok.

Posted 22-Jan-2015
Pros: staff was nice and accomodating.
Cons: bathroom leaks
Location: walked everywhere
everything was great except the bathroom tub was weird and leaking.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 20-Jan-2015
Great location, rooms are small, but very clean and no room service, but places to eat right outside of the hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 19-Jan-2015
Overall, quite happy with our stay. Free saki was a nice bonus. Friendly staff. Biggest gripes were cold bathroom floor, dangling chains instead of a closet door and the inability to view account or check out via the tv, although the functionality was there. But these are nitpicky things and in the end, we would stay again and recommend it.
2 out of 5
by A verified traveller

Motel bathroom, no central air

Posted 15-Jan-2015
Pros: The location
Cons: The bathroom is very small and conditions are not for a three star hotel. Also, there needs to be central air.
I really liked the central location of the hotel and the cleanness was acceptable. But the washroom size and conditions were more like a motel than a hotel in the heart of union square. Also, no central air which was a huge disappointment given it was freezing the few days we were staying in. The window heater unit was not helping much and was making tremendous noise. Also, no proper wait area at the concierge with no bathroom on the first floor.
Comment from Hotel Management
20-Jan-2015 by virgil, Hotel Management
Dear Traveller, Thank you for staying at Hotel Diva. We offer various types of accommodations with different bathroom layouts all available on expedia.com. I hope you will think of us again on your next visit to San Francisco. Best regards, Virgil Lopez Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 12-Jan-2015
Pros: loved it
Cons: windows that can keep out some of the noise from the busy street
Location: good variety of different foods, shopping, art galleries, and night life
Staff was great and welcoming. Carlos went above and and beyond with some last minute additions I added for our anniversary. Few blocks from Union Square, lots of food, art galleries, lounges, and night clubs in the area all walking distance. Check out all the lounges inside the hotel. Only thing is at night its a little noisey on weekends because of the dinner and party scene, but it started to die down around 230a when everything was shut down.
5 out of 5
Recommended
for Everyone
by A verified traveller

5 star service

Posted 06-Jan-2015
The rooms were great. The hotel was very nice. But the staff put it over the top. The kind of service I'd expect from a much more expensive hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Ii truly enjoyed my stay at Hotel Diva.

Posted 04-Jan-2015
My overall experience was amazing. I was treated like a Diva. By he staff was very helpful and knowledgeable. Mike at the reception area was so helpful. He went out of his way to make my New Years eve dinner reservations. It made ne feel special. V