Ratings based on 1,680 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, GA

Great location!

Posted 25-Jun-2015
Hotel was great other than level of noise from street level. I would stay here again!
3 out of 5
Recommended
for Everyone
by A verified traveller

Would stay again.

Posted 25-Jun-2015
being in downtown was great. The beds where amazing.the room was small and had a little bit of a mold smell.no robes in the room.other then that it was okay.would I stay there again?maybe
2 out of 5
by A verified traveller from London

Nice idea and photos but not impressed

Posted 22-Jun-2015
Pros: Cleanliness of the room
Cons: Reception staff and move the sink into the bathroom
Location: Location is great
This hotel is a nice idea for a hotel to stand out from the crowd in San Francisco but I was let down by it. The reception staff weren't really that pleasant compared to other hotels I had stayed in on the same trip. They seemed quite 'shut down' and not overly helpful and even when I witnessed them with other guests. I seemed to know more about the city than they did. The rooms do look like the pictures which is good but they are on the compact size. There is no sink in the bathroom but it's in the bedroom which I found very poor for the price I was paying. This is hidden in the pictures of the room, the sink is where the cameraman is. My toilet broken twice within an hour and the final time, maintenance had gone home so I had to leave my toilet with things in it over night. The rooms where very clean, that is a definite. The walls and doors are quite thin. I could hear the cleaners moving around early in the morning which meant I woke up much earlier than I wanted. Overall, I was disappointed and wouldn't stay here again. There are other hotels in San Fran that offer better facilities and for less/same price.
Comment from Hotel Management
30-Jun-2015 by virgil, Hotel Management
Dear Traveler, I'm sorry to hear your stay with us was not as pleasant as you would have expected. Although our staff gets favorable reviews, I'm so sorry your experience wasn't the same. Please accept my sincere apology. I hope you will give Hotel Diva another chance and that you would give us the opportunity to change your impression on us. We would love to welcome you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jun-2015
Hotel was centrally located and close to square. Hotel was a little run down AC did not work one night.
Comment from Hotel Management
30-Jun-2015 by virgil, Hotel Management
Dear Traveler, I'm sorry to hear your Ac didn't work one night during your stay. I hope we were able to correct this issue immediately.. Thank you for staying at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Virginia

Just Okay

Posted 17-Jun-2015
Pros: Great location, decent gym for a boutique hotel. Starbucks attached and a great restaurant right next door.
Cons: Needs up-dating. More comfortable furniture and charging stations/outlets for phones etc.
Location: Tons of shopping and great restaurants. Easy to access transportation.
Great location but the rooms are smaller and less glamourous than they appear in the pictures. The rooms are overdue for an update.
Comment from Hotel Management
20-Jun-2015 by virgil, Hotel Management
Dear Quinn, Here at Hotel Diva, we constantly strive to improve our product and guest experience. Thank you for sharing your comments on expedia.com. We most certainly value your opinion. I hope you will think of us again on you next trip to San Francisco. Best regards, Virgil Lopez Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Manila, Philippines

Hip Hotel by Union Square

Posted 17-Jun-2015
Diva -like stay! Great lounges! Very accommodating staff! Relaxing rooms.
Comment from Hotel Management
19-Jun-2015 by virgil, Hotel Management
Hi Esing, Thank you for the four stars on Expedia.com. I hope you enjoyed San Francisco during your recent visit. See you soon! Best regards, Virgil Lopez Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

excellent, neat decor, great location

Posted 15-Jun-2015
I love this place. It is quaint, clean, comfortable, well situated. Upon check-in, the staff asked what we will be doing in the city. We told him about the play we were going to see that night. Upon check-out, he asked us how we liked that particular play. Amazing.
Comment from Hotel Management
19-Jun-2015 by virgil, Hotel Management
Dear Traveller, Thank you for staying at Hotel Diva. We hope to see you again soon. Best regards, Virgil Lopez Hotel Manager
1 out of 5
by A verified traveller

Hotel charge me again for my reservation

Posted 08-Jun-2015
Pros: The bathroom was big.
Cons: There was a smoke smell coming out from the bathroom. By closing the door, we had avoided the smoke smell.
Location: Katanaya and Chaba Thai restaurant is open till 1am. If you got hungry late night, they are open till 1am.
The hotel was nice. Bed is comfortable. The ambiance is pretty good. Staff was friendly. Bathroom was huge. Unfortunately, they double charge my reservation even I paid in Expedia.com
Comment from Hotel Management
30-Jun-2015 by virgil, Hotel Management
Dear Traveler, I'm so sorry to hear your credit card was charged. Please let us know if this has not been resolved. We to hope to see you again soon. Best regard, Virgil Lopez Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from D

Posted 08-Jun-2015
Great location and awesome staff! The only downfall were the walls were a bit thin where we heard everything from upstairs.
Comment from Hotel Management
19-Jun-2015 by virgil, Hotel Management
Hello D, Thank you for staying at Hotel Diva. We do have quiet rooms available located towards the interior of the hotel. Please put in your request on your next reservation with expedia.com. We hope to see you soon. Best regards, Virgil Lopez Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney Australia

Right in the right place and very comfortable!

Posted 06-Jun-2015
Pros: It's location, the comfort of my room, the friendliness and efficiency of the staff. So close to great places to eat and a piano bar to enjoy!
Cons: I can honestly say nothing to be improved! I haven't said that about any hotel so far in my 6 months travelling around the world.
Location: Walked to and from the Baseball Park, caught bus to the Golden Gate Bridge, from a few doors away, caught Cable Car home from Fishermans Wharf. Great!
I loved my stay in the Hotel Diva! I didn't want to leave! It was comfortable, lovely bed, lots of pillows, located very close to transport - including the cable cars! - and great staff. The concierges, Jordan and Peter were so helpful and such fun, thank you. I heartily recommend the Hotel Diva.
Comment from Hotel Management
19-Jun-2015 by virgil, Hotel Management
Dear Traveller, Thank you for staying at Hotel Diva. I'm glad you enjoyed your stay with us. Both Jordan and Peter would like to extend their appreciation for your kind words. We hope to see you again soon. Best regards, Virgil Lopez Hotel Manager