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Reviews of Embassy Hotel

2.5 out of 5
Embassy Hotel
610 Polk St, San Francisco, CA

Reviews

5.6
Rating 10 - Excellent. 92 out of 1001 reviews" "
Rating 8 - Good. 220 out of 1001 reviews" "
Rating 6 - Okay. 273 out of 1001 reviews" "
Rating 4 - Poor. 223 out of 1001 reviews" "
Rating 2 - Terrible. 193 out of 1001 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

sebastiano

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The motel is average no facilities for coffee or tea the are is unsafe would not advise for women to stay there without a man. I was with my husband and we were frightened to catch public transport we had to catch cabs everywhere we went.
Stayed 4 nights in May 2024

4/10 Poor

Jameson

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Very outdated amenities and the property was not as clean as the photos would have you believe.
Stayed 1 night in Apr 2024

10/10 Excellent

Lana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service for the price, any issue I had was immediately fixed. Always came back to a serviced room without even asking, which is nice.
Stayed 6 nights in Mar 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service
Great hotel. Superfriendly staff. great deal. expect little from the water pressure, but the classy hotel somehow makes up for it.
Stayed 2 nights in Feb 2024

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024

8/10 Good

Hung

Stayed 1 night in Jan 2024

6/10 Okay

Stephanie

Liked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Dawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed the stay and room like a old Victorian hotel back in the day and the just the experience it self its wonderful overall.
Stayed 6 nights in Dec 2023

2/10 Terrible

Heinakau

Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t beat this location.
This hotel is all about location. It’s an older facility with limited amenities, but the staff is super helpful and the rooms are comfortable. It’s near EVERYTHING. I definitely plan to stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Melinda

Stayed 1 night in Oct 2023

4/10 Poor

Abel, Covina

Travelled with partner
Hotel is in a horrible location that is riddled with homeless and drug users. As I was walking I could literally see the drugs being used right on the street, not to mention the urine and feces on the pavement. I was in town for one night only or I would have definitely left the hotel and or the area. According to a gentleman outside measuring the entire building is in Escrow and will be sold soon. DO NOT STAY IN THIS AREA if you expect safe/ clean.
Stayed 1 night in Sep 2023

6/10 Okay

anjali

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Roman

Travelled with family and small children
Liked: Property conditions & facilities
Quiet area around downtown San Francisco
Stayed 1 night in Sep 2023

2/10 Terrible

jingle

Disliked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was very nice, great place to stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Tyler

Stayed 1 night in Aug 2023

4/10 Poor

James

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom smells. Shower doesn’t drain. Other than that it was fine.
Stayed 1 night in Aug 2023

6/10 Okay

Miguel A

Stayed 9 nights in Jul 2023

2/10 Terrible

Eddie

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like anything about the property. They advertise valet parking and there no valet parking. I had to pay 45.00 dollars for parking in the public parking.
Stayed 1 night in Jul 2023

2/10 Terrible

Kate

Stayed 1 night in Jul 2023

10/10 Excellent

Minerva

Liked: Cleanliness, amenities, property conditions & facilities
Parking was conveniently located in back of the building for only $30. Hotel was very cozy!
Stayed 1 night in Jul 2023

6/10 Okay

Jeff

Liked: Staff & service
Stayed 2 nights in Jun 2023

6/10 Okay

Brian

Travelled with partner
Disliked: Cleanliness
In the WORST part of San Fransisco!! Homeless encampments for blocks around the hotel. Open drug consumption and dealing. Intermittent sirens all night, gun shots one night, lots of yelling and street noise. The hotel is ok. Old and wood framed so you here every movement of everyone on the floor. Room was clean.
Stayed 2 nights in Jun 2023

4/10 Poor

Carlos

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
On line it said free parking, ended up paying for parking. No A/C
Stayed 1 night in Jun 2023

2/10 Terrible

Mohammad

Disliked: Staff & service, property conditions & facilities
One of the worst experience for staying at a hotel property was extremely dirty seats in bed had stains on it cockroach in the left wall. I had to knock on the door to get them to open the lobby. Door parking was extremely frustrating. And the price was way too much for the service and facilities never again.
Stayed 1 night in Jun 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from ND on 6 Jun 2023
Thank you for your kind review

8/10 Good

alejandro

It's a very strange neighborhood!
Stayed 3 nights in Mar 2023

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

6/10 Okay

Brien Keith

Stayed 5 nights in Mar 2023

10/10 Excellent

Micquel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were nice. Room was clean. Room smelled good.

2/10 Terrible

John Karyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Suzzi
I didn’t get a chance to stay d/t working late, working on my apartment but the man at the desk was very helpful and friendly.
Stayed 4 nights in Oct 2022

8/10 Good

Tasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great room. Nice size bed and room. The walk-in closet was awesome! The only drawback is the room was very cold because they don't offer heating or AC. There's a radiator but it's for show; it doesn't work.
Stayed 1 night in Oct 2022

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 2 nights in Sep 2022

6/10 Okay

QUEST ST.

Liked: Cleanliness
Disliked: Amenities
The property was unique in that it is right in the middle of everything and very easy to get around. The area itself can be a little unnerving. If you go in one direction no problem another direction and you may find some unsavory characters lurking about. My advice is just go where you need to go a get back to your room. Now the room, my room had no a/c and no ceiling fan. The good news is you're in SF and you just need to open a window and you are nice and cool. The phone in the room did not work, the soda machines in the basement does not work but the ice machine does. The elevator is quite small and gets very busy at times. The place had its charm. I think if I was with my lady I would've chosen a different hotel, but alone it was cool.
Stayed 3 nights in Sep 2022

8/10 Good

Ngoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience, nice front desk staff, housekeeping is good.
Stayed 5 nights in Aug 2022

6/10 Okay

Isabel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
booked a room with a single bed and got two queens :/
Stayed 1 night in Aug 2022

8/10 Good

Heather

Stayed 2 nights in Jul 2022

8/10 Good

Tirso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a 3 star hotel
This is a not a 3 star hotel as advertised - no fridge - no microwave - walls and ceiling are thin and you can hear your neighbors
Stayed 1 night in Jul 2022

2/10 Terrible

Valeria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2022

2/10 Terrible

Kristine

Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel needs an update and deep cleaning
The staff was kind but overall the hotel is old and you can tell in everything. It smelled of mold, the carpet was crusty, the decor was outdated. You could taste the mold and dust in the air. We actually left early and got a different hotel because we were waking up with sore throats that went away as we left the hotel to do other things. Would not recommend.
Stayed 5 nights in Jun 2022

6/10 Okay

Erika

Stayed 2 nights in Jun 2022

2/10 Terrible

Rafael

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Bharat, Santa Barbara

Stayed 1 night in Jun 2022