All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 593 out of 1002 reviews" "
10 - Excellent
593
Rating 8 - Good. 277 out of 1002 reviews" "
8 - Good
277
Rating 6 - Okay. 64 out of 1002 reviews" "
6 - Okay
64
Rating 4 - Poor. 35 out of 1002 reviews" "
4 - Poor
35
Rating 2 - Terrible. 33 out of 1002 reviews" "
2 - Terrible
33
9.2/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
CHUNG WEI
Travelled with family
24 May 2024
Liked: Cleanliness
Check out on May 23 2024, my room water was been turn off around 9:00 without notice in advance (although reception explained that she had made a phone call around 8:30 and we missed it)
After breakfast we found out there were no water to use and it was really drove us crazy …
CHUNG WEI
Response from lum on 24 May 2024
Dear Chung Wei,Thank you so much for choosing our property as your accommodation during your visit to Del Mar. Please accept our most sincere apologies about the inconvenience with the water shut off, unfortunately while in renovation this kind of things tend to happen. I'm happy that overall you had a good stay. We're hopeful to welcome you back once we are done beautifying our property, so you can reexperience our hotel. Thank you!
Thank you for all the kindness and quickness upon our check in.
Sarena San
Stayed 1 night in May 2024
Response from Liz on 12 May 2024
Thank you for your feedback! We are glad you enjoyed your stay!
10/10 Excellent
Tural
28 Apr 2024
Tural
Stayed 1 night in Apr 2024
Response from Yuritzi on 30 Apr 2024
Thank you so much for staying at our property during your visit to Del Mar! We appreciate you for taking the time to share your feedback. I'm happy to see everything went great! We hope you can visit again next time you are in Del Mar. We love having you here :)!
Dear Jacqueline - Thank you so much for choosing to stayed at our property during your visit to Del Mar! We appreciate you for taking the time to comment & rate your stay! We hope you can visit again in the near future, we love having here! :)
6/10 Okay
Raquel
Travelled with family
18 Mar 2024
Liked: Cleanliness, staff & service, amenities
Coffee dispenser was empty both nights by 830pm when we returned from dinner. The staff offered to brew coffee but the first night were busy checking in guests so we waited over 30 minutes. The second night we waited about 10min.
Raquel
Stayed 2 nights in Mar 2024
Response from Yuri on 18 Mar 2024
Thanks for staying with us. We appreciate your feedback!
4/10 Poor
Aravind
12 Mar 2024
Disliked: Property conditions & facilities
Aravind
Stayed 3 nights in Mar 2024
Response from Liz on 13 Mar 2024
Thank you for taking the time to leave us a review. Please let us know what we could have done to make your stay better in the future. We hope you have a great day!
We have stayed here several times while visiting family and the hotel just seemed to have gone downhill. We checked out early but they left our stay for the second night on the books and charged us for parking when we weren't there. We had to ask to have the first nights parking refunded because when we got there parking was full and we had to park on the street. Also you can't close the drapes so the sun wakes you up in the morning.
Gerald
Stayed 2 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Thank you for your review, after receiving your call me noticed the error for the parking and immediately refunded your card. As per the drapes there is a separate set of black out curtains that need to be used, we would have haply assisted you with that during your stay.
The hotel was very clean & the staff were friendly. I was impressed by their continental breakfast, which included scrambled eggs, sausage, & bacon in addition to the fruits & pastries I expected to be available. The hotel is dog-friendly & had an adorable “welcome” sign in front of the entrance that listed the dogs currently staying by name - it was so cute!
Kim
Stayed 1 night in Feb 2024
Response from Yuritzi on 26 Feb 2024
Thank you so much for choosing our property during your visit to Del Mar! We appreciate you for taking the time to share about your experience with us :). We are thrilled overall everything went great. We hope you can visit again in the near future, we love having you here! :)
10/10 Excellent
Anna
18 Feb 2024
Liked: Cleanliness
Anna
Stayed 1 night in Feb 2024
Response from lum on 18 Mar 2024
Dear Anna - Thank you so much for trusting us to accommodate you during your visit to Del Mar! I'm thrilled you had a great stay overall, and grateful for your kind rating. I hope you can visit us again in the near future! Thank you :)
I have stayed at this Hotel several times. The staff was great and very helpful. It is very clean and the rooms are comfortable and quiet.
Barbara
Stayed 3 nights in Feb 2024
Response from lum on 11 Feb 2024
Dear Barbara - Thank you so much for your continued loyalty! We appreciate you for taking the time to share your stay rating and comments about our property. We're thrilled to hear you were happy with our accommodations, and hope to have the pleasure to welcome you back in the near future! We love having you here :)
10/10 Excellent
DeAnn
7 Feb 2024
Liked: Cleanliness
DeAnn
Stayed 2 nights in Feb 2024
Response from Liz on 9 Feb 2024
Thank you for taking the time to give us your feedback. We are so happy to see that you enjoyed your stay with us and hope to see you back!
Excellent stay, clean room, easy check in, very good location, good breakfast, room and bathroom furniture a little bit dated, very few storage space on room, very few drawers
Verified traveller
Stayed 4 nights in Jan 2024
Response from German Herrera - Front desk Agent. on 29 Jan 2024
Thank you for taking the time to give us your feedback. We are glad that you enjoyed your stay with us.
The staff was friendly and helpful… there was one manager that was difficult though all others were very nice!
Phyllis
Stayed 2 nights in Jan 2024
Response from German Herrera - Front desk Agent. on 29 Jan 2024
Thank you for taking the time to give us your feedback. We are glad that you enjoyed your stay with us. Feel free to reach to us if you have any questions or concerns.
Response from German Herrera - Front desk Agent. on 29 Jan 2024
Thank you for taking the time to give us your feedback. We are glad that you enjoyed your stay with us.
2/10 Terrible
DoMonique
7 Jan 2024
DoMonique
Stayed 1 night in Jan 2024
Response from Yuri G. on 8 Jan 2024
Dear Ms. Ramos,I truly want to apologize for the inconvenience you encountered during your stay with us. I know it's not your fault and sure don't want you think I'm making up excuses, but we just switch systems, and we are fairly new to it. Hopefully you give us a chance to redeem ourselves in the near future. Hope that extra hour helped a bit.
Our room was spacious and the king size bed was very comfortable! It was clean and had plenty of space for our clothes. There was a mini fridge and microwave, very convenient!
Sara
Stayed 1 night in Dec 2023
Response from Hotel Management on 31 Jan 2024
Thank you for taking the time to give us your feedback. We are glad that you enjoyed your stay with us.
Querido Senor Willian - Muchas gracias por haberse hospedado con nosotros durante su visita a Del Mar! Estamos muy contentos que todo estuvo bien y le agradecemos de corazon su calificacion. Esperemos verle por aca pronto. Felices fiestas :)
10/10 Excellent
Michelle
23 Nov 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Michelle
Stayed 2 nights in Nov 2023
Response from Staff from Hampton Inn on 18 Dec 2023
Thank you for your review.
10/10 Excellent
Vijay
20 Nov 2023
Great
Vijay
Stayed 2 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you for staying with us! We appreciate your feedback.
6/10 Okay
Amy, Millbrae
Business traveller
16 Nov 2023
Liked: Property conditions & facilities
This is a VERY no frills hotel! Everything very basic. The first room I was sent to reeked of cigarette smoke. They changed me over but then I had trouble getting on the Internet. The breakfast room was packed with screaming kids from some kind of sports team, and the vending machine downstairs didn’t work properly.
Amy
Stayed 3 nights in Nov 2023
Response from Staff from Hampton Inn on 20 Nov 2023
Thank you for staying with us! We appreciate your feedback.
Disappointed that I was there for 3 nights and couldn’t get the friends and family rate.
Irene
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
You can only book the Hilton friends and family through the Hilton link that is provided to you by an Hilton employee. No property can make those reservation and it does not apply to reservations made through a third party.
10/10 Excellent
Sonia
12 Nov 2023
Liked: Cleanliness, room comfort
La Jolla shores
As usual with the Hampton Inn, it did not disappoint. We travel a lot and whenever available the Hampton Inn is an our sure bet. The staff was very pleasant and helpful. Breakfast was ready to fuel us for a day hiking. Thank you
Sonia
Stayed 1 night in Nov 2023
Response from lum on 13 Nov 2023
Dear Sonia - Thank you so much for continued loyalty! We're thrilled everything went great! We appreciate your nice comments about our friendly staff and breakfast. We're grateful for your kind rating, and hope to see you back in the near future. We love having you here :)
Dear Alice - Thank you so much for choosing our property as your accommodation away from home! We're thrilled you enjoyed our delicious breakfast, and hope you can visit us again in the near future. Thank you again! :)
10/10 Excellent
Kishore
29 Oct 2023
Kishore
Stayed 4 nights in Oct 2023
Response from Staff from Hampton Inn on 20 Nov 2023
Thank you for staying with us! We appreciate your feedback.
This is a handsome and well located property with exceptionally helpful staff.
MaryAnn
Stayed 1 night in Oct 2023
Response from lum on 28 Oct 2023
Dear Maryann - Thank you so much for staying with us! We're thrilled our location worked for you. I appreciate your kind comments about our friendly staff, I'll share your comments with all of them! We hope you can visit again soon! Thank you :)
Dear Beverly - Thank you so much for choosing our property as your accommodation away from home! We're thrilled everything went great with your stay. We hope you can visit again soon, we love having you here :)
Dear Stephen - Thank you so much for choosing our property as your accommodation away from home! We're thrilled everything went great with your stay. We're also thankful for you generous rating and hope you can visit again soon. Thank you :)