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Reviews of Posada Real de Chiapas

3 out of 5
Posada Real de Chiapas
Francisco I. Madero No. 19, Centro Historico, San Cristóbal de las Casas, CHIS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 236 out of 353 reviews" "
Rating 8 - Good. 87 out of 353 reviews" "
Rating 6 - Okay. 20 out of 353 reviews" "
Rating 4 - Poor. 2 out of 353 reviews" "
Rating 2 - Terrible. 8 out of 353 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Nice cozy hotel...only problem is you have to communicate via WhatsApp to the front desk
Stayed 3 nights in Jan 2024
Response from Gaston Alvarez Gebelin on 26 Jan 2024
Thank you for your comment, it is very important to us.We will try to improve our communication for your next visit.Thank you for helping us improve.Gaston Alvarez Gebelin General manager

10/10 Excellent

Jesus Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Posada Real on 25 Jan 2024
Gracias por su puntuacion es muy importante para nosotros.

10/10 Excellent

Alberto

Stayed 3 nights in Jan 2024
Response from Posada Real on 12 Jan 2024
Gracias por tu calificación es muy importante para nosotros. Esperamos recibirte pronto

10/10 Excellent

ANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Posada Real on 22 Nov 2023
Gracias por tu puntuación es muy importante para nosotros. Te esperamos pronto.Gaston Alvarez Gebelin

10/10 Excellent

Eldon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and hardworking people. We enjoyed the traditional Mexican setting. We are very upset and disappointment how local government shutdown the hotel in the order of hours left staff without a job. We appreciate the staff's effort under this situation to relocate quests to other hotels. Our thoughts and sympathy are with the hotel staff.
Stayed 8 nights in Feb 2023
Response from Gastón Alvarez on 6 Oct 2023
We are excited to announce our change in management. We are now the Hotel Posada Real de Chiapas (formerly known as Misión Grand San Cristóbal). Despite this change, we maintain our exceptional quality and services.It would be an honor to welcome you back to our renovated hotel. We are dedicated to providing you with a unique and memorable experience during your stay. Our team is eager to welcome you with enthusiasm and do everything possible to ensure your visit is unforgettable.Please feel free to contact us for any further inquiries or to make a reservation. We are here to serve you and make your stay as pleasant as possible.Warm regardsGastón Alvarez General manager

2/10 Terrible

Miguel

Stayed 5 nights in Feb 2023

10/10 Excellent

Bjørn

Stayed 3 nights in Feb 2023

10/10 Excellent

Tania

Stayed 3 nights in Feb 2023

10/10 Excellent

Gabriel

Stayed 2 nights in Feb 2023

8/10 Good

Michael

Stayed 3 nights in Jan 2023

8/10 Good

jose P.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No elevator
The only problem I find was some Boucher they said they make for the food to eat the restaurant it was a little pricey, And the doors are not seal the noise on the hallways the doors need more sealed around so no noise going inn to your room, You can hear clearly what people are saying outside on the hallways, maybe more insulation. That’s all I got to say thank you 🙏
Stayed 6 nights in Dec 2022
Response from Lucía Orega on 10 Jan 2023
Estimado José, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Le agradecemos sus sugerencias. Esperamos tener el gusto de atenderle muy pronto otra vez.Cordialmente, Lucía OrtegaGerente GeneralMisión Grand San Cristóbal

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo perfecto
Response from Lucía Orega on 10 Jan 2023
Estimado Roberto, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez.Cordialmente, Lucía OrtegaGerente GeneralMisión Grand San Cristóbal

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lively staff
Response from Lucía Orega on 19 Dec 2022
Estimada Valeria, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez.Cordialmente, Lucía OrtegaGerente GeneralMisión Grand San Cristóbal de Las Casas

10/10 Excellent

NORMA, LAS VEGAS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near of everything, shopping and restaurants, bars
Response from Lucía Orega on 19 Dec 2022
Estimada Norma, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez.Cordialmente, Lucía OrtegaGerente GeneralMisión Grand San Cristóbal de Las Casas

10/10 Excellent

NORMA, LAS VEGAS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wakable and safe
Response from Lucía Orega on 19 Dec 2022
Estimada Norma, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez.Cordialmente, Lucía OrtegaGerente GeneralMisión Grand San Cristóbal de Las Casas

10/10 Excellent

Steven, Deerfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a quiet zone. Many delicious restaurants. Our room was amazing. The staff was very helpful...our room was very large, clean, warm and really accommodating
Stayed 3 nights in Nov 2022
Response from Lucía Orega on 19 Dec 2022
Estimada Steven, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez.Cordialmente, Lucía OrtegaGerente GeneralMisión Grand San Cristóbal de Las Casas

10/10 Excellent

Zayda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's clean, excellent location, friendly staff, comfortable beds, cute hotel
Stayed 6 nights in Sep 2022

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great right near downtown and all the staff was wonderful 🙂
Stayed 6 nights in Aug 2022

8/10 Good

Jose, AURORA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff, super clean throughout the entire place.
Stayed 1 night in Jul 2022

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was so nice and helpful. All if the expectatins wete met. Tomas and Dulce were great in attending to us.
Stayed 5 nights in Apr 2022
Response from Lucia Ortega on 19 Apr 2022
Estimado Ernesto, Muchas gracias por su preferencia y por dejarnos su valiosa opinión. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in Mar 2022
Response from Lucia Ortega on 25 Mar 2022
Estimado Daniel, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal de Las Casas

8/10 Good

Jose L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing it’s the bars noise property need beret window Against noise
Stayed 7 nights in Mar 2022
Response from Lucia Ortega on 23 Mar 2022
Estimado Jose, Muchas gracias por su preferencia y por dejarnos su valiosa opinión. Le agradecemos sus sugerencias. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, staff was nice and helpful. Hotel itself is beautiful and in a great location
Stayed 6 nights in Mar 2022
Response from Lucia Ortega on 23 Mar 2022
Estimada Leslie, Muchas gracias por su preferencia y por dejarnos su valiosa opinión. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard rooms very small, treat yourself to a corner unit like 216. Beautiful old hotel, excellent professional staff. Great location. The bed mattress should be taken out back and shot
Stayed 2 nights in Jan 2022
Response from Lucia Ortega on 23 Mar 2022
Estimada Leslie, Muchas gracias por su preferencia y por dejarnos su valiosa opinión. Nos da mucho gusto saber que su estancia fue placentera. Le agradecemos sus sugerencias. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal

10/10 Excellent

Denise calderon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Wonderful
everything was wonderful. i was upgraded free too master suite from junior suite. i just wished there was a heater in the room. we had one cold night. the next night was fine. cristobal de las casas is very cold in January
Stayed 1 night in Jan 2022

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Perfect location to stay in San Cristobal, including convenient access by car. Rooms appear to be no-frills but are spacious, clean and do have everything you need. Our room was noisier than you would expect for this downtown location, but other than that had a great stay.
Stayed 2 nights in Dec 2021
Response from Lucia Ortega on 4 Jan 2022
Estimado Renato, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Nos da mucho gusto saber que su estancia fue placentera. Le agradecemos sus sugerencias. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 6 nights in Dec 2021

2/10 Terrible

Bonny

Disliked: Cleanliness, staff & service, room comfort
Unnecessary long wait for check-in.
We had a late check-in because the highway bus was quite late. The hotel knew we were coming because he called me by name when we arrived. It then took a further 15 minutes before he gave me the keys. And that was only when I told him it was 11:30 p.m. I was exhausted. This hotel needs to be prepared for their clients. I would not stay here again.
Stayed 1 night in Dec 2021

8/10 Good

isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay here again. Staff and front desk attention is very good. Convenient location. Very clean and comfortable beds.🙏
Stayed 3 nights in Dec 2021

10/10 Excellent

Iliana, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most caring and dedicated people. All of the staff was always willing to hempnand answer all of our questions and requests.
Stayed 7 nights in Nov 2021
Response from Lucia Ortega on 1 Dec 2021
Estimada Iliana, Muchas gracias por su preferencia y por dejarnos su valiosa opinión. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal

10/10 Excellent

Montserrat Salazar, Naucalpan de Juárez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel su personal y ubicación es excelente. Las habitaciones son muy buenas. El lobby, requiere mantenimiento. Si eres sensible al ruido las habitaciones que dan a las calles, el ruido es fuerte.
Stayed 3 nights in Nov 2021
Response from Lucia Ortega on 23 Nov 2021
Estimada Montserrat, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Agradecemos sus sugerencias y esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal

10/10 Excellent

Josue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SAN CRISTOBAL'S BEST!
Lovely, charming, little boutique hotel in the heart of San Cristobal de las Casas. You're literally within walking distance of every landmark in town. But the best of the best, is their service. Believe me, it's par to the level of service you would expect at the most luxurious properties in Dubai or London. I want to thank specifically to Isabel and Leonardo that went the extra-mile to make our stay truly comfortable and unforgettable. I'll definetely be back!
Stayed 2 nights in Nov 2021
Response from Lucia Ortega on 18 Nov 2021
Estimado Josue, Muchas gracias por su preferencia y por dejarnos su valiosa opinión. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal de Las Casas

6/10 Okay

Ernestina

Travelled with group
Liked: Cleanliness, staff & service
Noisy!
Great location, good breakfast, basic rooms, but extremely noisy!! You could hear all the people in the hallway and your neighbors like they were inside your room!!
Stayed 7 nights in Nov 2021
Response from Lucia Ortega on 18 Nov 2021
Estimada Ernestina, Muchas gracias por dejarnos su opinión. Lamentamos que haya tenido tan mala experiencia con nosotros, así mismo agradecemos sus sugerencias. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal de Las Casas

6/10 Okay

Francois

Liked: Cleanliness, staff & service
Not bad but better place to stay for same price.
Check in was easy. Concierge was very helpful. Room was very small and cold. Don't eat at the restaurant, mediocre.
Stayed 3 nights in Nov 2021

10/10 Excellent

Steve

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is professional, courteous and friendly. The hotel room itself is spacious, the amenities are great.
Stayed 1 night in Oct 2021
Response from Lucia Ortega on 26 Oct 2021
Estimado Steve, Muchas gracias por su preferencia y por dejarnos su valiosa puntuación, esperamos tener el gusto de atenderle nuevamente. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal

10/10 Excellent

Verified traveller

Stayed 6 nights in Jun 2021

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Stayed 4 nights in May 2021
Response from Lucía Ortega on 11 May 2021
Estimado Humberto, Muchas gracias por su preferencia y por dejarnos su valoración. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021
Response from Lucía Ortega on 25 May 2021
Estimado huésped, Muchas gracias por su preferencia y por dejarnos su valoración. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal

10/10 Excellent

MARISOL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Lucía Ortega on 13 Apr 2021
Estimada Marisol, Muchas gracias por su preferencia y por dejarnos su valiosa puntuación. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal de Las Casas

8/10 Good

Mariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, pretty place, great location, very comfortable. I recommend non slippery floor at the shower
Stayed 1 night in Apr 2021
Response from Lucía Ortega on 9 Apr 2021
Estimada Mariana, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Agradecemos su sugerencia y esperamos que su estancia haya sido placentera. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal de Las Casas

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Staff was great and great value for the price!
Stayed 3 nights in Mar 2021
Response from Lucía Ortega on 9 Apr 2021
Estimado huésped, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Nos da gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal de Las Casas

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location!
Excellent
Stayed 3 nights in Jan 2021
Response from Lucía Ortega on 12 Jan 2021
Estimado Ricardo, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
El hotel está hermoso y muy cerca de todo, del Zócalo, bancos, tiendas, etc. Muchos Restaurantes También están cerca y TODOS a los que fuimos son deliciosos y con buenos precios. Muchos bares con tapas gratis y la zona peatonal con tiendas variadas. Los empleados del hotel muy amables y nuestra habitación muy limpia, amplia y bonita.La cama comodisima. Nuestro viaje fue hermoso.
Stayed 1 night in Jan 2021
Response from Lucía Ortega on 12 Jan 2021
Estimado huésped, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
EXCELLENT LOCATION
The hotel is located in down town near all the restaurants and sites. Beautiful hotel and the service was excellent. The room was comfortable and clean, the only inconvenient was that it got very cold at night and the bed just had one blanket.
Stayed 1 night in Dec 2020
Response from Lucía Ortega on 6 Jan 2021
Estimado huésped, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Nos da mucho gusto saber que su estancia fue placentera. Le comentamos que la mayoría de nuestras habitaciones cuentan con chimenea y el resto con calefactores. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal de Las Casas

10/10 Excellent

Justo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grrat hotel, very clean !
Stayed 2 nights in Dec 2020
Response from Lucía Ortega on 6 Jan 2021
Estimado huésped, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal de Las Casas

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, in center of all.
Felt very safe immediately upon arrival. Our temperatures were taken as we entered, sanitizer was sprayed as well. Great service from everyone.
Stayed 2 nights in Nov 2020
Response from Lucía Ortega on 10 Dec 2020
Estimada Jimena, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal de Las Casas

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exactly what we wanted for our vacations, it’s was homey with a traditional Mexican look! It was a spacious, it had running hot water and a little balcony with a view to the city street! The staff was amazing as well! We got into the town earlier than we had planned and they let us check in early, they also took care of our luggage after we checked out so we can do our last tour free of charge! And when we returned they help us with our luggage and found us a taxi to the bus stop! I honestly don’t leave many review but I really want to share my experience with this amazing hotel! I would absolutely recommend !
Stayed 2 nights in Nov 2020
Response from Lucía Ortega on 6 Nov 2020
Estimado huésped, Muchas gracias por su preferencia y por dejarnos su valioso comentario, nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal de Las Casas

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Our 1st room had a very nice view, but there was a problem with the water to the toilet, They upgraded us to a beautiful suite, with balcony, living room with fireplace and giant candles by the bathtub. 1 block from center square, shops, restaurants and free parking
Stayed 1 night in Sep 2020

10/10 Excellent

Seelene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

6/10 Okay

Francisco

Liked: Cleanliness, staff & service
Small but cozy !!
Small rooms , no AC ,
Stayed 2 nights in Jul 2020
Response from Lucía Ortega on 8 Jul 2020
Estimado huésped, Muchas gracias por su preferencia y por dejarnos su valioso comentario. Nos da mucho gusto saber que su estancia fue placentera. Esperamos tener el gusto de atenderle muy pronto otra vez. Cordialmente, Lucía Ortega Gerente General Misión Grand San Cristóbal de Las Casas