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Reviews of Casavieja

4 out of 5
Casavieja
Calle Ma. Adelina Flores #27, Barrio de Guadalupe, San Cristóbal de las Casas, CHIS

Reviews

8.8

Excellent

Rating 10 - Excellent. 159 out of 313 reviews" "
Rating 8 - Good. 109 out of 313 reviews" "
Rating 6 - Okay. 35 out of 313 reviews" "
Rating 4 - Poor. 7 out of 313 reviews" "
Rating 2 - Terrible. 3 out of 313 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Elmer Payro

Liked: Staff & service
Disliked: Cleanliness
Básico
Es un hotel coloquial bonito, tiene lo básico, aunque no es tan cómodo.
Stayed 2 nights in Apr 2023

6/10 Okay

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Walls are very thin and had a problem hearing everything the room next to me was doing after hours (if you get what im saying) and extremely/no internet
Stayed 3 nights in Feb 2023

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Charming Colonial -Centrally Located
Very Charming Colonial style hotel close to shopping, parks, eats. Great WIFI, excellent service from everybody. Good complimentary breakfast provided next door. Only neg comments are that the Suite I received was cold, a space heater was provided but it didn't quite heat up the whole room. The bathroom has some Very low beams, banged my head a couple of time getting out the bathroom. Clawfoot bathtub a Plus after a long day of sightseeing! Great value.
Stayed 3 nights in Sep 2022

10/10 Excellent

Fernando

Stayed 1 night in Aug 2022

8/10 Good

Itzbi K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros -Beautiful architecture and amazing customer service Cons-steep stairs, small rooms.
Stayed 1 night in Dec 2021

10/10 Excellent

James Waltham, Long Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Room was a very nice. The claw-foot bathtub was something I've rarely seen in a bathroom. Some evenings it did get very noisy because the hotel seems to be booked with a lot of tour groups. The location was excellent.
Stayed 10 nights in Oct 2021

8/10 Good

Juan Carlos Limon

Travelled with partner
Liked: Cleanliness, staff & service
Staff was nice and room was nice. However, the bathrooms in the two rooms we stayed were just way too small. WiFi was just okay at best. Location was great though.
Stayed 2 nights in Oct 2021

8/10 Good

everardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept property, clean rooms and excellent staff. The property is located close to restaurants and shopping. We hired Ramiro ovando for some excellent tours, his service made him a friend. Call Ramiro at 01152967-107-8173 for great service in tours at great value
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
I didn’t like the hotel. It was expensive for what it was: small room, poor service and it was cold and noisy. We will not go back, either recommand.
Stayed 1 night in Dec 2020

6/10 Okay

Jose luis

Liked: Staff & service
Disliked: Room comfort
t looks nice but it’s not so comfortable
I got the Room on the first floor near to the street with a lot of noise only if you’re really tired. It’s smell like humidity and the mattress has a plastic protector very uncomfortable
Stayed 1 night in Nov 2020

10/10 Excellent

Art, Midland Tx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal give you a excellent service, clean areas, fast service
Stayed 4 nights in Oct 2020
Response from Faby on 23 Nov 2020
Gracias, esperamos su retorno a esta su casa! Lindo dia!!

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2020

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está ubicada en un lugar perfecto cerca de todo cuenta con estacionamiento
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

isaias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, close to the plaza
great hotel, friendly staff, super helpful, close to the plaza and restaurants
Stayed 1 night in Jul 2019
Response from Fabiola Sanchez on 11 Aug 2019
Muchas gracias por su aportación tan valiosa para todos nosotros!!

2/10 Terrible

C.Miller, New York

Travelled with partner
Disliked: Staff & service, amenities
It should not be listed as a VIP+ property, the staff is rude, the rooms are abismal.
Stayed 1 night in Jul 2019
Response from Fabiola Sánchez on 31 Jul 2019
Buenas tardes Sr Miller estamos muy preocupados por obtener más detalles para poder mejorar

8/10 Good

SALVADOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019
Response from FABIOLA SANCHEZ on 16 Jul 2019
GRACIAS POR SU CALIFICACIÓN!

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop views are beautiful. Staff is very friendly and helpful.
Stayed 1 night in Jul 2019
Response from Fabiola Sanchez on 10 Jul 2019
Gracias por su valiosa aportacion!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place, very friendly staff and clean rooms.
Stayed 3 nights in Jun 2019
Response from Fabiola Sanchez on 8 Jul 2019
Gracias por su calificación!!

10/10 Excellent

Susana, Montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Fabiola Sanchez on 5 Jun 2019
Gracias por su puntuación!!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice cozy hotel right by all restaurants and bars.
Stayed 1 night in Apr 2019
Response from Fabiola Sanchez on 11 May 2019
Gracias por su visita, esperamos tenerlos de nuevo en esta su casa!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unprofessional, unfriendly staff but clean hotel
Casavieja is advertised as an adults only inn. While my husband and I were there, dozens of teenagers were staying there on a class trip. Loud noises like, yelling, music, and doors being slammed were regular. The staff doesn’t even look up at you as you leave and enter. The space is beautiful but the staff is unfriendly and unprofessional. My husband and I didn’t receive water our second day there and we had to walk to a corner store to get clean water. We were so excited to stay here again as we regularly visit San Cristobal twice a year. Never again!!!
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The historic quaintness of the building in general. The cordiality and helpfull nature of the staff. Not leaving coffeee packets over night, quarters are somewhat tight; not enough outlets.
Stayed 7 nights in Jan 2019

8/10 Good

JohnPaul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Comfortable Colonial Hotel in a Colonial City
I chose this hotel because of its colonial style. It is called”old house” and this refers to the architecture and decoration style. Unlike newer hotels, there is plenty of space: an ample lobby, lounge, sitting room with TV, and two inner patios with flowers and plants. Parking and restaurant are close by across the street. Breakfast was abundant and tasty; once more, the restaurant is large with plenty of room, with tables set for two, four, six; my wife and I were able to find our cost corner. It was windy and cold in the evening at this time of year. A heater was supplied and extra bed clothes. Everybody was kind and courteous and we had no problems at check in and check out
Stayed 1 night in Jan 2019

4/10 Poor

Geovanni, Toronto

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This place is beautiful and some of the staff are kind of nice.. not worth the price.. rooms are very cold and really nothing special. I would never stay there again. The windows don’t even close, I was there with my mom, she was so cold she got sick from the cold rooms and bathrooms..
Stayed 4 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Establishment is clean, charming, and warm. Nice location and good price. Only thing that it wasn’t good was the internet/wifi. No connection at all, given the fact how vital wifi is this day, the establishment could do better to improve it. Otherwise, not sell it as a commodity.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with very nice arquitecture, but bad internet! But really a nice peaceful hotel
Stayed 1 night in Dec 2018

8/10 Good

Ella

Travelled with group
Hotel needs staff who speaks English. Property was pretty .
Stayed 19 nights in Oct 2018

8/10 Good

Verified traveller

Stayed 6 nights in Nov 2018

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great showers .. rare in our experience so far! Quiet
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel, well situated but our room had a water pump strong noise than turned on and off every several minutes, at times there’s no hot water and or it takes several minutes to “arrive”
Stayed 3 nights in Nov 2018

10/10 Excellent

Rey, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't choose a better place to stay... it meet all my expectations
Stayed 2 nights in Oct 2018
Response from Casavieja on 22 Oct 2018
We are glad you enjoyed your stay with us! We hope to see you soon!

6/10 Okay

Elva, California

Liked: Cleanliness
The hotel was clean and peaceful. At night is very noice b/c you hear all the cars from outside and people talking. Very noice to sleep.
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

10/10 Excellent

Maria Angeles Irma Patric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Cristobal is a gorgeous town, would love to go back, and Casa vieja is where I will stay.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
I love this hotel for the character and old charm beauty and the staff is very friendly. I will stay at this hotel again.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice stay, good position. I would definitely recommend it
Stayed 2 nights in Mar 2018

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Quiet, Clean.
Staff was low key and non-obtrusive. The hotel was very quiet. Most guests were travelers who checked in late and left early the next morming. Water pressure great with plenty of hot water. Just a few blocks from everything in centro. A bit more then we like to pay but made a very memorable visit to the area even more special.

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Old world charm but not from the staff
Good value. Very attractive old house. Rooms have windows onto courtyard and could be noisy. Staff efficient to the point of rudeness. No info offered whatsoever, we only found out it had a restaurant as we left! Parking convenient across the street
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

10/10 Excellent

Linda, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A treasure
We so enjoyed staying in this boutique hotel in the Centro district. This is a 400 year old building that has been restored however has kept the old style charm. Many pieces of antiques can be found through the facility. The court yard is beautiful. The wine cellar is worth asking to see. This hotel is located about two blocks from the main square. From there you can find the Amber Museum, Chocolate museum, Jade museum, and explore the many churches or just sit in the park and watch the people.
Stayed 6 nights in Feb 2018

8/10 Good

Bobbie, NY

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
well located hotel
Weather was not cooperative during our stay, appreciated room heaters
Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful Hotel
So some of the positives of the hotel is that it is beautiful hotel. Breakfast is included as well, and there are extra blankets and a heater in the rooms. Parking is included which is great because the streets are so tiny that it makes it impossible to find parking. It is a few minute walk away from where all the restaurants are. What I did not like is that I paid for a room with two beds and another room with a king bed. The room with the king bed did not look like a king, but a queen though the sizes may be different because it is a different country. The other room I was given another room with a king bed. When I told the receptionist that I needed a room with two beds she said they gave me the single bed room because I had disclosed that it was only two people in that room. I said the doesn't matter I paid for a room with two beds. I lost that battle and had to stay with the room with just one bed even though I needed two beds. I had a hard time finding the room and once I did the room door had been left wide open. The room was beautiful and the beds were comfortable, but there was not enough plugs in my opinion because you had to disconnect the clock or the room lamps which is how you turned on the lights by the way. Really nice hotel, and I would probably stay again if the staff was more helpful and gave me the room I paid for.
Stayed 1 night in Dec 2017

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017