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Reviews of Candlewood Suites Loma Linda San Bernardino S, an IHG Hotel

2.5 out of 5
Candlewood Suites Loma Linda San Bernardino S, an IHG Hotel
10372 Richardson Street, Loma Linda, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 58 out of 106 reviews" "
Rating 8 - Good. 29 out of 106 reviews" "
Rating 6 - Okay. 6 out of 106 reviews" "
Rating 4 - Poor. 6 out of 106 reviews" "
Rating 2 - Terrible. 7 out of 106 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Pamela

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ebony

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It wàs beautiful!!!
Stayed 1 night in May 2024

8/10 Good

greenelephant

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk people and manager are not very customer service oriented. Or make up rules as they go along.
Stayed 1 night in Apr 2024

10/10 Excellent

only

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Steven, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonder hotel I like everything about it
Stayed 3 nights in Apr 2024

8/10 Good

Amanda

Travelled with partner
Disliked: Property conditions & facilities
Unfortunately had problems with our room such as garbage disposal for sink was clogged and the sink was leaking. We also dos not have access to a phone to contact the front desk. Was fortunate we were given late check out a a consolation for the issues with our room at the time of stay.
Stayed 2 nights in Mar 2024

8/10 Good

Gail

Business traveller
Liked: Property conditions & facilities
Very nice compact room. Only no place to sit & eat. Full kitchen very clean & new, Noticed in bathroom no mirror to check my hair in the back….minor 😂
Stayed 1 night in Apr 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for a last minute booking near Loma Linda Hospital.
Stayed 1 night in Mar 2024

10/10 Excellent

Chenxi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! The room had a kitchen which has a fridge, cooktop, utensils, toasters, and more. The staff who helped us checking in was professional and welcoming.
Stayed 3 nights in Mar 2024

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Ashley

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Wasn't checked in until after 5 when check-in is at 3, because rooms "weren't clean yet and will be a few minutes". It took over an hour for a room to be ready, and the front desk woman was rude while finally actually checking us in. Also after coming back from an event, we had to go down to the front desk twice due to the keycards not working. Overall not great experience.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christina

Stayed 1 night in Mar 2024

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024

10/10 Excellent

Elisabeth

Liked: Amenities
👍
Stayed 1 night in Feb 2024

10/10 Excellent

Erick, Ashville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has a kitchen with a large refrigerator, down washer, stove, pots and pans toaster and coffee maker plus real dishes, not just paper plates.
Stayed 1 night in Feb 2024

2/10 Terrible

Luis

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stay was cool. Called to get tv fixed several times nothing was done about it.
Stayed 1 night in Feb 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Lanny

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Sandi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location close to freeway and plenty of dining options within a couple miles. Room was clean, like the eco friendly toiletries but two dispensers were empty and one was very close. Front desk attendant on departure was on phone and completely ignored me for over 10 minutes while I waited to check out. I finally had to interrupt his call and left keys on counter, got a wave and that was it.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was difficult to find as it was not listed on the GPS system. But was able to find it on Google earth. Rates were good. was there for visit to Loma Linda Veterans Hospital. Will probably stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Mel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable prices and room in excellent condition. I was very satisfied.
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Stayed 2 nights in Dec 2023

6/10 Okay

John, El Dorado Hills

Liked: Cleanliness
The hotel is somewhat new, but already has signs of wear and tear.
Stayed 3 nights in Dec 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice stay
Stayed 1 night in Dec 2023

8/10 Good

Oshea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay do plan on going back for sure
Stayed 8 nights in Nov 2023

10/10 Excellent

Alfredo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

8/10 Good

corla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rare Cat friendly hotel!
Candlewood Suites is one of those rare pet friendly hotels that accepts cats. We needed a place to stay with our cats while windows were being installed at home. The rooms are large. Kitchenette is very handy. Clean lobby. Friendly staff. Well lit parking. Our neighbors were rude & loud, partied until 3am on a Monday. But other than lack of sleep, it was a pleasant stay. Its our second stay there. Will definitely be coming back.
Stayed 3 nights in Dec 2023

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
close to medical facility that we needed to axcess
Stayed 1 night in Nov 2023

10/10 Excellent

Antonio, La habra

Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Disappointed
The person at check in was rude and not interested in helping anyone or answering questions . The room smelled like smoke, the floors were dirty and there was no iron in the room.
Stayed 1 night in Nov 2023

10/10 Excellent

corla

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Finally someone Cat friendly!
Many hotels claim "pet friendly" but fine print is "dogs only" or they turn you away at check in. My daughter has epilepsy and her pet cat alerts us to seizures. So we need to travel with him. Candlewood is cat friendly! Nice room, comfy beds, nice mini kitchen. Clean. Well lit parking lot. Will definitely be back!
Stayed 3 nights in Oct 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable & Clean, a nice addition to the Loma Linda area.
Stayed 2 nights in Oct 2023

6/10 Okay

Yasmine

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a decent hotel but the only thing I didn’t like is how you pay $12 for parking? Like why isn’t that free? I’m coming to stay at the hotel where am I supposed to park at a gas station? The receptionist also failed to mention that there is going to be a charge on parking.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Pleasant overnight stay. Nice room that served its purpose
Stayed 1 night in Oct 2023

8/10 Good

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel with limited grounds, gym has little to no weights.
Stayed 1 night in Oct 2023

10/10 Excellent

Arturo

Liked: Staff & service, property conditions & facilities
Only thing missing for this hotels to be one of my best hotel ever stayed in breakfast
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Stayed 1 night in Oct 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

MELISSA

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Sierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the king suite for a couple nights for a music festival. Clean property and clean rooms. Only real downside is paying $12 a night for parking, no ovens, no sauté pans or frying pans in kitchenette and we were put in a room with a handicap bathroom so the floor was soaked every time we showered. Staff was super friendly and provided great service. Also no complaints ch in the room and they do not have the pull away beds for the cots but they gave us 4 comforters for o make a floor bed for a friend who joined last minute.
Stayed 2 nights in Sep 2023

6/10 Okay

Robert

Liked: Staff & service, property conditions & facilities
It was okay
Stayed 3 nights in Sep 2023

8/10 Good

Wendy

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Happy!!!!!
It was Fantastic!! Clean rooms. Great kitchen in the room ;everything from dishwasher, giant refrigerator, sink, microwave oven and stove top grill. Fantastic Courtesy Staff. Very friendly and our room was ready right on time. We give it 5 Stars!! We’ll be back!! Thanks.
Stayed 1 night in Sep 2023

8/10 Good

Wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Aug 2023