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Reviews of Studio 6 San Antonio, TX - Airport

2.5 out of 5
Studio 6 San Antonio, TX - Airport
11221 San Pedro Ave, San Antonio, TX

Reviews

6.0
Rating 10 - Excellent. 236 out of 1005 reviews" "
Rating 8 - Good. 182 out of 1005 reviews" "
Rating 6 - Okay. 171 out of 1005 reviews" "
Rating 4 - Poor. 164 out of 1005 reviews" "
Rating 2 - Terrible. 252 out of 1005 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirtiest motel ever been in. Blood on the walls mold growing in several places. Floor not mopped. Never again
Stayed 3 nights in Apr 2024

2/10 Terrible

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches lots of them
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Jose,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

4/10 Poor

Darrell

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no dinner in the area unless you want to travel. The hotel is dated and need some repairs but it was the best cost for the busy weekend.
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 17 Apr 2024
Hi Darrell, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Natalie #Team6

4/10 Poor

Jacquelyn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing I liked was some of the staff were extremely helpful and accommodating. It was dirty, most the lights in the room were very dim or didn't work at all. I am handicapped and it was extremely hard for me to get around in the room. Stove top barely worked. Room overall was not clean. Laundry accommodations were ridiculous, 4 working washers, 1 dryer was actually working. I am handicapped and there were no support bars in the bathroom, toilet was too low, air conditioner barely worked. I am pretty sure if the health department inspected this place they would close them down.
Stayed 6 nights in Mar 2024
Response from Brand Experience Team on 17 Apr 2024
Hi Jacquelyn, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6

6/10 Okay

Shawn

The room and service was fine but there were several cars being worked on in the parking lot. This is not a good look when brokwn down vehicles are on the property.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Shawn,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Dania

Disliked: Cleanliness, property conditions & facilities
They canceled my room without them notifying me.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Dania,Thank you for sharing your review. We would like to apologize for the misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Robert, Phoenix

Business traveller
Liked: Staff & service
Close to the airport. Comfortable bed. Big refrigerator.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 19 Mar 2024
Hi Robert, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

2/10 Terrible

Obeth

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Everything is terrible and an unsafe atmosphere every day. I DO NOT recommend this property at all.
Stayed 7 nights in Feb 2024
Response from Brand Experience Team on 19 Mar 2024
Hi Obeth, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

8/10 Good

Juan

Stayed 1 night in Mar 2024
Response from Nancy Y. on 21 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Juan

Stayed 1 night in Mar 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy Y. on 7 Mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Brian

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Landscape looked very bad, room door did not shut all the way. Hotel room had a lot of flies and roaches, had to buy bug spray because there was so many. Very noisy, could hear people in all rooms connected to my room. Very close to airport and could hear planes taking off and landing. I do not recommend this place to anyone and I will not return.
Stayed 6 nights in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Brian,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Neomi, San Antonio

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Stayed 1 night in Feb 2024
Response from Brand Experience Team on 20 Feb 2024
Hi Neomi,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Kristie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
My room was not ready at check-in time, which was an inconvenience in itself. There was chewed gum on top of the night stand. Part of why I choose this place was because of the "kitchenette" but the knobs were broken to turn on the stove top. There is no place to hang up clothes and no ironing board or iron do get wrinkles out of clothes that have to sit in a suitcase the whole time.
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on 20 Feb 2024
Hi Kristie,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Tri

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
too many cockroaches and damp smell
Stayed 7 nights in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Tri,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

6/10 Okay

Brittany, Corpus Christi

Stayed 1 night in Jan 2024

10/10 Excellent

Neomi, San Antonio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Brittany, Corpus Christi

Disliked: Cleanliness, staff & service, property conditions & facilities
Not the best but affordable
Stayed 1 night in Jan 2024
Response from Nancy Y. on 16 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Ayman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. Had to leave after the first night.
Stayed 4 nights in Dec 2023

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach hotel
The room smelled like wet dog and pee and THEY HAVE ROACHES! Do not stay here, I tried to get my money back and the lady would not refund me.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Cassandra,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Verified traveller

Liked: Room comfort
Not so great
Lots of roaches everywhere. Besides that everything else was clean
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Traveler,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Richard

Stayed 2 nights in Dec 2023

8/10 Good

Ricardo

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the Money
Stay was Good, hotel was Good, Price was Good. Will stay at same Studio 6 Hotel on my next overnight stay in San Antonio, Texas.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi FernandoThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

Wendy, universal city

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Neomi

Liked: Amenities

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

10/10 Excellent

Neomi, San Antonio

Liked: Cleanliness, amenities
Stayed 1 night in Nov 2023

6/10 Okay

Donna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff on duty was professional, very nice and helpful. The property was quite, but way to much dog poo everywhere. Room clean, broken dresser (missing bottom drawer and splintered sides. In bathroom (by beginning of the tub, and at end rust/plaster brown and bubbled up. Shower never stopped running will drip all night. Bathroom door (compressed wood) coming apart when opening door, roaches came out at top door.
Stayed 5 nights in Dec 2023
Response from Nancy Y. on 20 Dec 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Jean

Travelled with family
Disliked: Staff & service
Front desk employee had message from management to not let us check in because we did our reservation through expedia. It’s very uncomfortable and disappointing when you get there after a whole day of traveling and you’re told that they shouldn’t let you check in. Front desk employee was nice enough to let us check in and the stay was fine. We stay here every year during the holidays but this will be our last time making reservations through expedia. They claimed that people were committing fraud through the app and getting refunds which ended up with them staying for free but that’s not my fault and I shouldn’t have to here about it. Making me feel untrustworthy and telling us that we’re going to be watched was not cool at all and makes me doubt about expedia all together. I’ve been planning my vacations with expedia for years now but maybe I should use a different company from now on. Expedia, do better about checking in with the places you do business with. Thank you!
Stayed 5 nights in Nov 2023
Response from Cameron A. on 12 Dec 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.

4/10 Poor

Krystin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

V.LaNeal

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No Wi-Fi inside rooms- Door to room takes 5 minutes just to open- AC sounds like a truck starting up while running beware. Rooms are big and clean. Kitchen are nice. Lock your doors. 5 out of 10 If price is a concern this is the place for you-
Stayed 8 nights in Nov 2023
Response from Cameron A. on 12 Dec 2023
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.

10/10 Excellent

Juan

Stayed 2 nights in Nov 2023

2/10 Terrible

chakshu

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so dirty and was smelling so bad like someone smoked heavily. Roaches in microwave. I won’t recommend anyone or never will come back.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Chakshu,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

4/10 Poor

Roberto

Liked: Cleanliness, staff & service
To many people outside smoking dope. Just to give you an example when I went to the elevator the person that came out of it had a pipe of crack or wherever drug it was and it wasn’t marihuana. I had to cover my face it smell like all hell in there. My room was clean and organized. The service was good as well. When we walk back to the room (me and the receptionist) my key was not working properly. She acknowledges that even though it’s a free smoke place people does it regardless of it. I don’t think I’ll ever stay at that location again.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Roberto,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Sushma

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel don’t know how to respect international…
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Neomi, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Nov 2023

6/10 Okay

Shaceia Victoria

Stayed 8 nights in Oct 2023

2/10 Terrible

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was horrible i left after 4 hrs an slept in my truck.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was supposed to be a smoke free room And it smell so bad like smoke and there was mold in the bathroom, it was Dirty will not be staying here again
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 31 Oct 2023
Hi Sandra,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Oct 2023
Response from Brand Experience Team on 31 Oct 2023
Hi Robert,Thank you for positively rating your stay!Lilith#Team6

4/10 Poor

justin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was in need of maintenance on arrival. They only fixed one thing out of many. Housekeeping only half way cleaned the room. The front desk lady was the best thing about my visit. She was very helpful with questions and anyway that she could help.
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on 26 Oct 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Margie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not stay after all. False advertising rooms were horrible nothing like the pictures ! Very run down. Sketchy people hanging around hotel rooms. Even homeless.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 2 Oct 2023
Hi Margie,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Rene

Disliked: Staff & service, amenities, property conditions & facilities
Not the best customer service… seems a bit sketchy motel had to carry my pepper spray around with me cuz it felt unsafe… maybe it’s just my fault for going cheap
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Rene,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

6/10 Okay

Herberth

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was mehh…
Place was not like the pictures. First room we were in smelled like smoke and we chose non smoking. They were nice enough to move us to another room and it was a bit nicer but nothing like the pictures that are shown online. They need a lot of maintenance on their furniture and lights(broken switches) Overall it was ok for one night but wouldn’t go back and definitely don’t recommend it.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Herberth,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

6/10 Okay

Eddie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Property pictures were no where to reality.
Stayed 2 nights in Aug 2023
Response from Nancy Y. on 6 Sept 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Electra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get to
Stayed 5 nights in Jul 2023
Response from Nancy Y. on 16 Aug 2023
Thank you for positively rating your stay!!Nancy Y.#Team6

2/10 Terrible

Charles

Travelled with family
Walls was stained. Holes by the bathtub on the wall. Roaches in both rooms they put me in. If you like the smell of weed. This place is for you. No cameras on property. Not clean at all.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 1 Aug 2023
Hi Charles,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6