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Reviews of Hampton Inn & Suites San Antonio Northwest/Medical Center

2.5 out of 5
Hampton Inn & Suites San Antonio Northwest/Medical Center
11426 IH 10 W, San Antonio, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 517 out of 1006 reviews" "
Rating 8 - Good. 208 out of 1006 reviews" "
Rating 6 - Okay. 115 out of 1006 reviews" "
Rating 4 - Poor. 83 out of 1006 reviews" "
Rating 2 - Terrible. 83 out of 1006 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John Derrick V.

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved our stay! Amazing staff and service!
Stayed 1 night in Apr 2024

6/10 Okay

Christina

Liked: Cleanliness, staff & service
Front desk was quick and super helpful. Very accommodating. Breakfast was good as well
Stayed 2 nights in Apr 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, just some trucks had their taillights stolen. Staff is awesome
Stayed 2 nights in Apr 2024

10/10 Excellent

ROCIO

Travelled with family
Good
Stayed 1 night in Apr 2024

8/10 Good

Gabriel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really like the roon clean and big if you want to checking before 3 pm . you must paid $50, even 10 minutes before checkin
Stayed 1 night in Apr 2024

4/10 Poor

Rebecca

Disliked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally friendly and helpful. Location was very convenient.
Stayed 2 nights in Apr 2024

10/10 Excellent

Marialy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propety was well maintained and services provided were convenient and well given if needed. Breakfast options were excellent and staff was super friendly.
Stayed 3 nights in Apr 2024

2/10 Terrible

Karlo

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service they canceled my reservation because according to them Expedia overbooked.
Stayed 1 night in Apr 2024

2/10 Terrible

Gilberto Herrera

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No greetings, no soap in the restroom, I get there at 3.45pm and my room wasn't ready. I have to go downstairs and ask for another room. The front lady was rude and they end up giving me another room at the end of the hallway. Even when they saw me struggling to walk. I'm disabled I can barely walk with a walker.
Stayed 3 nights in Apr 2024

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was super nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Edgar Ruiz

Stayed 1 night in Jan 2024

10/10 Excellent

Roel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stsy
Stayed 1 night in Apr 2024

10/10 Excellent

Yamila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Pedro Del

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Travelled with family
No scenery only buildings.
Stayed 1 night in Apr 2024

10/10 Excellent

Esmeralda

Stayed 1 night in Apr 2024

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pretty noisy and not sure why the hotel allows people running down the halls

8/10 Good

Matthew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

NANCY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and courteous. Hotel room was clean. No noise at night slept great!
Stayed 2 nights in Mar 2024

10/10 Excellent

Lillete

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brought my kids to six flags and the hotel was 8 minutes away, very convenient
Stayed 2 nights in Mar 2024

6/10 Okay

Anne

Business traveller
Disliked: Amenities
When I first arrived, the woman behind the desk looked at me and decided I needed a disability room - which I don't. I returned to her and requested another room. She placed me in a first floor room and said there were no other rooms available on other floors; it was only about 6:30 pm. There was no hair dryer in the room. I called the front desk in the morning and was told someone would bring one to me. It never arrived. When I mentioned it at checkout the man behind the desk said he was too busy... but he never called to let me know. I went to an important meeting with wet hair.
Stayed 1 night in Apr 2024

4/10 Poor

Ravi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing i liked was the vicinity of this hotel to shopping and dining. Inside the hotel was ok. Needs a new elevator or renovate it. Advise to hotel is not to close to maintain the pool during peak season. Not smart at all !!! The front desk staff needs to be removed or replaced. No greeting at all. Went to check in and the look on the staffs face was like " yeah, what do you want ?". Not even a partial smile on the face.
Stayed 1 night in Mar 2024

4/10 Poor

CINDY

Disliked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Garth

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2024

10/10 Excellent

Emilio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and spacious, all was clean.
Stayed 1 night in Mar 2024

2/10 Terrible

Gus

Disliked: Staff & service, property conditions & facilities
Worst Hampton inn I’ve stayed at. Room needs upgrades, breakfast menu very limited. Ran out of food and drinks, coffee.
Stayed 2 nights in Mar 2024

2/10 Terrible

jorge

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Mar 2024

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon Arrival “ I as member of Expedia & using my reward points to book stay at Hotel the experience was the following, I requested a room on 4th floor & was given 1st floor which on the app it was available & front desk then denied it to me after I had done it on the Hilton app. Once inside my room I was welcomed with a terrible smell coming from the mini fridge which turned out to be moldy pancakes inside worst experience ever. I then talked to front desk asked if they had cleaned the room they said yes which I then gave them feed back on my room. It was a very unpleasant & uncomfortable stay hopefully I could get a refund back. Thank You!
Stayed 1 night in Mar 2024

4/10 Poor

Peter

Stayed 1 night in Mar 2024

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fast friendly service
Stayed 1 night in Mar 2024

10/10 Excellent

Dylan

Stayed 1 night in Mar 2024

6/10 Okay

Muhammad

Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service for me and my dog
Stayed 1 night in Mar 2024

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brittany from the front desk was very professional and courteous. Our stay was great! Decent breakfast options! Clean rooms. Only thing we had an issue was our room not being ready but Brittany had that taken care of within 20 minutes. Would recommend!
Stayed 2 nights in Mar 2024

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Mar 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a good experience. Clean and a good costumer service.
Stayed 1 night in Mar 2024

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about the property. Brittany is awesome, kind, polite and professional.
Stayed 2 nights in Mar 2024

2/10 Terrible

Martin

Travelled with family
Disliked: Cleanliness, staff & service
When we first walked into the room, the trash cans were still full of trash. There was a baby toy in the middle of the floor and the refrigerator had juice on the bottom shelf so we let that go the next morning. We left to do some things around town Came back to the hotel and it wasn’t even touched. The tiles were still dirty and lean on the floor. No cleaning service people had even been there, so it was not acceptable to stay and give a good review.
Stayed 2 nights in Mar 2024

8/10 Good

Elizabeth

Liked: Property conditions & facilities
We enjoyed our stay , but as we were walking in with our Luggage the desk clerk was arguing with an individual. That should not occurred.
Stayed 1 night in Mar 2024

6/10 Okay

Ashley, Puyallup

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
My truck was broken into. The rooms were ok. The staff was friendly and helpful. The breakfast unfortunately was slow. Each morning we arrived, the trays were empty or almost empty. Wait times for food to come out was a bit unreasonable. The muffin trays were empty most the time. One morning, there was no meat option-no sausage or bacon. The fridge in our room smelled bad. You get what you pay for. Only 1 washer and dryer on the 2nd floor for all guests.
Stayed 3 nights in Mar 2024

8/10 Good

Isai, Belton

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Margie

Travelled with family and small children
Liked: Amenities
As we were checking in. Front Desk clerk greeted a customer by her last name. I don’t know if the client is a frequent visitor but that was impressive.
Stayed 1 night in Mar 2024

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that Brittany was so nice and sweet! The other young lady that checked me out was nice as well, I can’t recall her name. My restroom was dirty, hairs and lots of it in the shower. They left the last person’s soap that was used in the shower as well. The AC was excellent, very cold just the way I like it
Stayed 2 nights in Mar 2024

10/10 Excellent

luis

Stayed 2 nights in Mar 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & attentive staff. Rooms were clean. Delicious breakfast.
Stayed 5 nights in Mar 2024

4/10 Poor

Maurice

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was nothing when at7:40 and A.C. Not working in room that assigned me 205
Stayed 2 nights in Mar 2024